Hello,
Hope you doing good.
We have opening for given requirement:
*Role: **AVAYA Workforce Management Administrator*
*Experience : Min 12 plus and above.*
*Work Location : Milwaukee, WI*
*Duration : 6 months.*
*Responsibilities:*
· AVAYA Workforce Management Administrator, inContact
Administrator, AT&T Broadband, softphone expert.
· Professional project management and office skills are required.
Proven ability to evaluate and manage multiple vendors in a complex IT
environment. Proven analytical and problem solving skills required. Strong
customer service skills and ability to prioritize and execute multiple
concurrent initiatives required.
· Expert level knowledge related to the US telecom environment and
major vendors including knowledge of PBX and key systems, Workforce
Management Tools, Quality Management Tools/process. VoIP and scripting in
a call center technology and strong knowledge of mobile devices and
providers is required. Telecom / Workforce
Management/Verient/AVAYA/InContact
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