*SEND RESUME TO [email protected] <[email protected]>*
*Job Title :Citrix Support Analyst*
*Location : Bloomington, Illinois.*
*Duration : 4+ Months*
*Rate :45 –50/hr on ctc*
Our Client is seeking an experienced Citrix Support Analyst with a
background in providing day to day support and maintenance of
enterprise Citrix installations. The preferred candidate will have a solid
work history as a support analyst providing second and third level
troubleshooting and customer service for Citrix XenApp and XenDesktop
installations. The preferred candidate will have outstanding verbal and
written communications skills (English), have previous Citrix helpdesk
experience and have a deep knowledge of operational support in an
enterprise environment.
*Position Functions or Responsibilities:*
This position requires a highly experienced individual to
provide Day-to-day maintenance and second/third-level troubleshooting
for the installed Citrix XenApp and XenDesktop infrastructure. Experience
supporting CITRIX infrastructure and products is required.
· Provide problem management level support for infrastructure of
client and application virtualization technologies:
- Serve as primary resource or central point of contact for complex
technical issues.
- Serve as a Server Type Owner for server environments in Test Center
and/or Production
- Develop and translate complex technical information into understandable
and identifiable formats, both in written and verbal form.
- Develop, recommend, author, maintain and speak with authority for
related documents, such as policies, procedures, strategies, guidelines,
and standards as it relates to client and application virtualization
solutions.
- Provide technical consultation and guidance throughout assigned
projects, service activities, and alerts/issues.
- Knowledge of ITIL – Problem Management, Incident Management, Change
Management
- Experience with working with vendors (i.e. software product support),
cross-function and area interaction.
- Proven time-management and organizational skills.
- Strong leadership skills and the ability to navigate the organization
effectively.
- Strong technical skills in with virtualization technologies and Windows
operating systems (Client & x86 Servers)
- Strong experience with using an incident “ticket system” (i.e. HP
Service Manager)
- Strong troubleshooting skills to resolve potentially unique situations
for various client hardware, operating system, browsers and server
infrastructure solutions. Includes:
- Technical support experience with Citrix XenDesktop 5.6, Desktop
Director, DDC, Edgesight, XenApp 6.5, Windows SQL server and Citrix Receiver
--- Technical support experience with Microsoft Windows 7, Windows 8,
Mac operating systems
--- Experience with usage of different browsers (i.e. Internet
Explorer, Chrome, Safari)
--- Strong understanding of what client virtualization technologies
--- General understanding of wireless connection/solutions and usage
of WebVPN
--- General understanding of network connection enabled between
State Farm and approved Offshore Development Centers to understand if the
issues are with State Farm network or vendor site.
--- General understanding of security groups, nesting, requesting,
updated, etc.
· Defect tracking and resolution
· In-depth root-cause analysis on Citrix product issues
· Interface with Citrix contacts directly
*Competencies Desired:*
- Adaptability
- Teamwork
- Technical/Functional Expertise
- Decision Making & Judgment
Thanks
Rich
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