Role : Genesys Developer
Work Location : Sunnyvale, CA
Duration : Long term
Mandatory Technical / Functional Skills
• Experience with Genesys Customer Interaction Management (CIM) platform
• Experience with Genesys Multimedia components: Web API server,
Interaction server, UCS, Chat server etc.
• Experience with Genesys Multimedia Chat, E-Mail with end-to-end call flow
and deployment
• Knowledge of Business Process/Interaction workflow & Genesys routing
strategies for Multimedia
• Knowledge of Content Analysis, Screening, Knowledge Management with
Genesys Classification Server
• Knowledge of Web API server and APIs
• Knowledge of Web Media/Open Media platform SDK
Roles and responsibility
• Responsible for Multimedia applications design
• Responsible for developing Chat, Email & Other Multimedia solutions
• Work with the development & support teams throughout the SDLC
• Evaluate new processes, technologies, features, and products
• Lead or participate in Proof-of-Concept projects
• Stay current with emerging industry trends
• Ability to take initiative and ownership on tasks
• Ability to troubleshoot and debug multimedia issues
• Good written and oral communication
• Explain complex design items through documents and white-board sessions
Thanks & Regards
Tirth Patel
SysMind LLC
38 Washington Road, Princeton Junction, NJ: 08550
Desk:609-897-9670 *2181
Email : tpa...@sysmind.com
Linkedin : www.linkedin.com/pub/tirth-p/74/67/157/
Fax: (302)-269-7171
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need to.
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