*Job Position: **IVR Developer* Location: Cleveland, OH
Duration: 12+ Months * ==================================* *JOB DESCRIPTION:* *Roles and Responsibilities: * "• 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Portal Management Systems • Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal. • Demonstrated abilities in Integration of IVR application with database and Web Services • Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction • Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations • Experience in Configurations and Support for Call Center Technologies like Nice, Verint System • Maintenance and troubleshooting the Avaya and Genesys Call Routing system • Experience understanding of Call Vectors and deployment of Call Flows • Experience Scheduling Backups and performance tuning. • Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).*"* *Must have skills:* "• Development and Support Mix • Avaya Voice Portal 5.2 / Experience Portal 6-7, • Genesys CTI, Oracle DB, • Strong technical, logical, and analytical skills. • Strong team player and cooperative skills. H3" *Nice to have skills:* "• Advanced analytical, conceptual, and problem-solving abilities • Strong written and oral communication skills • Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly • Ability to work in a team-oriented, collaborative environment. • Ability to translate an idea or need into a completed solution or work product =========================================== *In case you are not looking for the change at this point of time please refer your colleagues, Friends etc.* *Regards* *Deepak* *United Software Group Inc.* 565 Metro Place S. Suite # 110 Dublin, OH 43017 Phone: 614-588-8591 [email protected] deep.cit71 Fax: 1-866-764-1148 *http://www.usgrpinc.com/ <http://www.usgrpinc.com/>* -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
