- * Please send resume to [email protected] <[email protected]>*
*Hi,*
Greetings from *Bravens Inc.*
We are looking for a *Tech Lead Call Center Technology – Onsite (CCT) *to
support world’s leader in providing IT consulting and software services to
the finest global organizations client.
This is *6+* *Months Contract* Position based in *Fort worth, TX.*
*Role: Tech Lead Call Center Technology – Onsite (CCT)*
*Duration: 6+months*
*Location: Fort worth, TX *
*Experience: 5-8 yrs*
*Job Description:*
Profile is required to manage Aspect CCT applications.
The role includes expertise in Aspect Call Center Technology solutions,
Must have Good Communication and Coordination skills to deal with different
Vendors, Business and other internal Teams, should have experience to
manage and support contact center voice platform, Call Quality
Recording/Monitoring and Outbound Dialer application
Scope of Services
The talent’s skill profile will include the following:
· Knowledge and Experience in Contact Center software upgrades
for products Mainly with Aspect and other technology like Genesys, Cisco
and Avaya.
· Extensive Technical and administrative knowledge in Aspect
products Specifically ACD, UIP, AQM and CallMiner
· Lead installation/deployment effort with the vendor and
document technical details (HLD, DDD, BRD and PAR documents)
· Build and document Test Plan, Test Cases against requirements.
· Good presentations skills, to support Client Manager for
preparation of presentation deck.
· Excellent communications skills written and verbal
· Problem solving techniques
· Effectively present technical information clearly and concisely
· Documentation – Functional Specifications and Technical
References.
If you find it interesting do send the following details:
*Full Name*
*Contact #*
*E-mail address*
*Current Location*
*Highest Level of Education*
*Skill Set and Expertise*
*Current Organization*
*Years of total work experience *
*Work Authorization*
*Expected **Rate *
*Relocation*
*Certification*
*Travel*
*Notice Period*
*Availability for Interview*
*Thanks and regards... *
*Mahesh Misar | Bravens Inc. |*
*Lead Talent Acquisition |*
*Contact**:** 786-629-6262 • Fax: 281 404 9091 • *
*E-Mail:[email protected] <[email protected]> |Yahoo IM/ Gtalk:
mahesh.bravens*
*14111 Robert Paris CT, Suite 105, Chantilly, VA 20151*•
- www.linkedin.com/pub/mahesh-misar-2-k-lion/42/7b4/106/
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*[An E-Verified Company] | ‘Certified Minority Owned Business’*
------------------------------
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