Hi

I have below urgent requirement if interested please share me your updated
resume on [email protected] or feel free to call me on 609-897-9670 ext
2181

Role : Lync Admin
Location : Tempe, AZ
Duration : Long term

Job Description:
•    Prior experience in the Implementation and Support of Microsoft Lync -
Unified Communication Solutions preferred.
•    Microsoft Lync 2013 or 2010 design and implementation Microsoft Lync
design and implementation.
•    Excellent knowledge in IT enterprise applications such as: Microsoft
Lync and Microsoft Exchange.
•    Hands on MS Lync 2010 / 2013 experience in production
environments/multiple projects .
•    Experience in installation, configuration and support of multi-site
Microsoft Lync environments offering high availability and disaster
recovery.
•    Experience working with remote teams Collaborate with other teams to
implement service and system monitoring and alerting.
•    Ability to troubleshoot, investigate and resolve technical issues.
•    Ability to work under pressure and adhere to strict deadlines.
•    Ability to react quickly and effectively to issues and opportunities.
•    Excellent customer interaction skills.
•    Excellent verbal and written communication skills.
•    Should familiar with ITIL process like
Incident/Problem/Change/Release/CMDB Management.
•    Microsoft OCS/Lync certification Ability to troubleshoot and setup
Lync PSTN gateways .
•    Experience with AudioCodes SBA installation, configuration, and
support Experience with Session Border Controllers.
•    Expert knowledge Enterprise Voice experience.
•    Experience with using powershell to maintain Lync Active Directory
2008/2012, WINTEL (Windows 2003/2008/2012, clustering/citrix), power shell,
Hardware knowledge, ITIL awareness.

Role details:
•    Incident & Problem Management Responsible for sustenance and
troubleshooting on multiple technologies such as Windows AD, Windows
Clustering, power shell,Active Directory.
•    Ensure that service delivery takes place based on the Service level
agreed.
•    Develop and sustain excellent customer relationship through deep
engagement and delivering continuous value by meeting customer expectations
and handling issues.
•    Responsible for analyzing all tickets and ensuring that the tickets
getting closed and customer CSAT is maintained. Providing L3 support on
Windows (OS, Clustering, AD) & AD.
•    Installing and configuring Domain Controllers, Administer AD services
etc
•    providing role based access.
•    High availability, DRS etc
•    Adding new domain controllers to expand capacty or reseizing
•    Firmware/Patch management for AD & Hardware Upgrade, OS UpgradeAD
Backup & restore)Configuring monitoring parameters for
windows/virtualization platform.
•    Technical audit/Implementing best practices on Windows & Active
Directory.
•    Assisting team in monitoring, L1/L2 activities & incidents.



Thanks & Regards
Tirth Patel

SysMind LLC
38 Washington Road, Princeton Junction, NJ: 08550
Desk:609-897-9670 *2181
Email : [email protected]
Linkedin : www.linkedin.com/pub/tirth-p/74/67/157/
Fax: (302)-269-7171



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