Role : ServiceNow Business Analyst Location : Palo Alto, CA
Duration : Long term Job Description: Besides this, the candidate should have earlier experience in configuration and setting up Service-now ITSM application and administer, maintain and support the implementation. This person will work very closely with ITSM Architect, customer personnel, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow (Service-now.com) in a controlled and predictive manner. The general scope of the work for this position is as follows: • Understands technical and functional design requirements for ServiceNow • Understands the workflow engines • Creates workflow and web prototypes for client engagements • Designs, codes, and tests technical solutions for ServiceNow implementations • Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow. • Identifies system deficiencies and recommends solutions • Earlier experience in maintaining and administering the implemented instance of ServiceNow and perform tasks such as: Configure Users, company, site, location and other existing fields Configure Support Groups, assignment rules, categorizations, CI data, SLA etc Create and Track support cases with ServiceNow Template creation, change order/task/activity Troubleshooting the ServiceNow instance issues • Assists in enforcement of development deadlines and schedules • Understands the necessity of and contributes to coding standards • Prioritizes multiple tasks effectively. • Contributes appropriately to conversations. • Commitment driven • Assumes additional responsibility without being asked. • Encourages fellow team members to make innovative contributions and embrace new ideas. Qualifications 1. IT or Web programming related educational background 2. The candidate should be trained in ITILv3 foundation certified 3. Service-now trained with prior experience in at least 1 deployment/administration of ServiceNow implementation. 4. At least 3-5 years of IT experience in development/support/analyst positions in Service Management tools such as BMC Remedy, HP SM, BMC Remedy on Demand 5. Experience with JavaScript, XML and XSL stylesheets 6. Able to Read and understands XML schemas 7. Understanding of Software as a Service (SaaS) 8. Understanding of client server architecture 9. Understanding of SOA and Web Services concepts 10. Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, email etc.. • Reporting Knowledge in ServiceNow is must. • Defines and documents customer business functions and processes. • Participates in user acceptance testing and testing of new system functionality. • Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Skills and Experience Details: Minimum Experience Required: 5-8 YEARS Mandatory Skills: ServiceNow - SaaS TIS Technical Support, Infra Tools Customization and Deployment, Tools Support, BSM Admin Desirable Skills: Core Java, JavaScript Language Skills: English Language Thanks & Regards Tirth Patel SysMind LLC 38 Washington Road, Princeton Junction, NJ: 08550 Desk:609-897-9670 *2181 Email : *[email protected] <[email protected]> * Linkedin : *www.linkedin.com/pub/tirth-p/74/67/157/ <http://www.linkedin.com/pub/tirth-p/74/67/157/>* Address: 38 Washington Road, Princeton Junction, NJ 08850 In case I am not available please call Ravi @ 609-647-4376 [image: Description: Description: Description: Description: Description: Description: Description: cid:[email protected]] -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
