hello *Please send resume to ning**@westcoastllc.com* <[email protected]>* only with contact information and location of candidate**.*
* Senior Genesys Engineer* * Salt Lake City, UT* * 6 months+ * * Job Requirements:* 7+ years’ experience supporting Genesys Framework , Genesys inbound Voice (TDM and SIP) , Genesys InfoMart, Genesys Administrator, Genesys URS and Orchestration servers; Stat Servers including creating custom statistics. Must have call center experience and understand skills-based routing. A proven ability to read and analyze Genesys system logs such as (but not limited to ) Tserver / Sip Server, Interaction Server, ORS, URS. Etc. Knowledge of voice networks including switching, messaging, signaling, etc. Knowledge of call routing strategies, CTI, and T-server operation. Knowledge of nuance speech engines (ASR/TTS) and tools. Thorough Knowledge of eServices: email, chat and open media routing. Knowledge of Real Time reporting engine (CCPulse / Stat Server). Experience with both TDM and VoIP routing protocols Comfortable interacting with Web Service, SOA. Exposure to VXML, Voice Objects, C Sharp Familiarity with Platform SDK Experience Required: 7+ years’ experience implementing and supporting global, multi-site Genesys contact center applications. 5-10 years’ experience with voice communications systems. Minimum five years increasingly responsible systems and administration design and support experience required *Job Responsibilities* Reporting into the Senior Manager Genesys Engineering, the Senior Genesys Engineer is responsible for configuration , operation and maintenance of eBay’s CS Genesys Environment. • Responsible for maintaining the configuration of all the Genesys environments . • Monitors contact center technology including systems, applications, call routing and network traffic. • Modifies Genesys system configuration based on business requirements and other factors. • Requires ability to perform on-call duty on a rotational basis and key escalation on functional applications supported • Demonstrate passion for Customer Service with leadership and drive to support our customers with innovative solutions • Provide timely and clear communication regarding application issues and remediation efforts • Plans and performs deployment of new contact center technologies and upgrades. • Coordinates and manages planned system maintenance and change control process. • Performs triage and troubleshooting of Genesys applications and related telephony/network components as needed. • Serves as the main regional point of contact for all Genesys concerns internally and with external vendors. • Maintain key operational metrics to ensure high availability and provide regular updates to Sr. Leadership • Ensure day to day operational requirements are met while providing long term strategic direction to the team *Regards,* * Ning* *West Coast Consulting, LLC* *Work – 949 743 0065 x 202 • Direct -949 800 5351* *Fax – 714 844 9091 * *ning**@westcoastllc.com* <[email protected]> *www.westcoastllc.com* <http://www.westcoastllc.com/> -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
