Hi,
Hope you doing Well !!!
Here is our *Implementing partner **Requirement*, If you have anyone with
you for the following position, please send the suitable resume along with
Contact Details,
Kindly share suitable resumes ASAP to neh...@nityo.com
*Note: *
*We Need Visa Copy & Id proof During the Submission *
*Role:** Level3 & Level2 Support Consultant with AMS, "SLA's*
*Location: Georgetown, KY*
*Work Duration: Contract *
*Interview: Phone/ Skype *
*Required Experience and Technical Skills*:-
· The project is to provide AMS services that has L3 support involving
stringent SLAs and business critical data. Awareness on L1 & L2 process
required.
· Ticket resolution by code fix / data fix or suggestion of work arounds.
· Willingness to quickly adapt to the given environment and handle support
applications within a short span by working with the users to understand
the issues and resolve them.
· Stakeholder management, communication knowledge of Incident management
best practices.
· Ability to quickly assess the situation and employ optimum remediation
steps while ensuring minimum impact to business.
· Collaboration with other support vendors to ensure business continuity is
achieved with minimum to no impact on business.
· Ability to put together standalone code snippets that can help to analyze
the log files and help identify the issues quickly as needed.
· Exposure to Automotive domain and database tuning is an added advantage.
· Onshore offshore co-ordination is required.
*If I'm not available over the phone, best way to reach me in email.......*
*Regards,*
*Neha Gupta*
*Desk no : 609-853-0818 Ext-2105*
*Email id :* *neh...@nityo.com <neh...@nityo.com>*
*Hangouts/Yahoo :* neha.gupta1026
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