*Position : Solaris/Red hat Linux Admin with VMWare Experience, Scripting.* *Location : Milwaukee WI* *Duration : 6 Months Plus*
To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation. (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (2.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To provide support for on call escalations and doing incident & problem management. -- *Thanks and Regards* *Tajinder Raiger* *IT Recruiter* *HMG America* *[email protected] <[email protected]>* *http://www.hmgamerica.com <http://www.hmgamerica.com>* -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
