> When I would have a SAPDB database system without any SAP application, > does the PREMIUM SUPPORT then means that I have to pay 600'000 Euro per CCC per >year?
It's 60'000 Euro. This is currently our only support option outside of the mailing list. > And what is exactly a CCC? Which support Infrastructure I have access to? CCC stands for Customer Competence Center. You can submit your problems to the SAP support system and get a guaranteed response in a certain time frame, depending on the severity of the problem. For production system, this service is available 24 hours a day, seven days a week. For severe errors, you'll have the option of allowing SAP support personnel to log in to your system securely. > And what do I have to understand with Service level. Mean time to problem solution. > An other question I have is what the mandatory maintenance means? > What can I except from that and what is the price? These are relevant only if you choose SAP DB to drive SAP applications. The price is a percentage of the licence fee for the whole application. Daniel Dittmar -- Daniel Dittmar SAP DB, SAP Labs Berlin [EMAIL PROTECTED] http://www.sapdb.org/ _______________________________________________ sapdb.general mailing list [EMAIL PROTECTED] http://listserv.sap.com/mailman/listinfo/sapdb.general
