Here is another note on this: It appears that the when a user gets a denied transaction (i.e they entered the wrong zip or ccv or something along those lines) and then the user goes back and corrects the account to have the correct zip and then walks through the checkout forms again, the order itself does not get updated with the latest address and the order will be rejected again because it doesn't have the changes for submission.
Can someone verify they see this same behavior ? Thanks, JM On Jan 7, 4:05 pm, joshm <[email protected]> wrote: > We are having some user confusion in cases where a credit card is > getting denied on our site. > > What happens is when a user enters the info at checkout and gets to > the confirm page, (we use auth.net) and they click to purchase the > items in their cart. The transaction is rejected/denied (AVS or CCV), > and an error comes up on the same confirm form saying the transaction > has been denied. This is a confusing point for the customers, because > they may not read the error correctly and it seems like perhaps > nothing happend so they might click "Purchase Items" again, and this > time it will error out and say "duplicate transaction" > > ...so is there a way to have them get redirected back to the "payment" > form rather than the "confirm" form where we can hi-light the form > fields that need to be corrected so they can re-submit their order > form ? If so can someone give me some pointers on how to do this? > > Thx. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Satchmo users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/satchmo-users?hl=en -~----------~----~----~----~------~----~------~--~---
