I just see the following (I've removed the user info): 2009-10-28 00:51:54,213 payment.authorizenet: INFO (Extra logging) Authorize response: 3|2|33|Credit card number is required.|000000|P|0| 133||359.20|CC|auth_capture| 2009-10-28 00:51:54,215 payment.authorizenet: INFO (Extra logging) Returning success=False, reason=2, response_text=Credit card number is required.
which seems to indicate that Authorize.net just isn't getting the credit card number. I'm not seeing any errors in my other server logs. Payments are going through at the moment and I can't recreate it on demand. It really seems to be sporadic. We're just concerned that customers will come up against that error and give up on their purchases. On Oct 28, 10:36 pm, Chris Moffitt <[email protected]> wrote: > CACHE_TIMEOUT should be the only thing you need to change. 1800 seconds > should be plenty. > > If you look at the log files, do you see any info regarding the errored out > transactions? > > -Chris > > On Wed, Oct 28, 2009 at 9:28 PM, Julie Shum <[email protected]> wrote: > > > Hi, > > > I'm using Authorize.net with my site, and I've been encountering a > > problem in testing where users get an error from time to time. > > Sometimes credit cards go through fine and sometimes we get this > > error: > > > "The following error was returned while trying to process your card. > > Please correct and resubmit Credit card number is required. " > > > I saw this thread: > >http://groups.google.com/group/satchmo-users/browse_thread/thread/c3a... > > ?, > > so I increased CACHE_TIMEOUT in local_settings.py from 300 to 1800 > > seconds, but we still see this error on occasion. We're using > > memcached for our store. > > > If I restart lighttpd and fcgi, the error goes away. Restarting > > memcached doesn't seem to make a difference. > > > Any ideas what might be causing this? Should I increase the > > CACHE_TIMEOUT? Is there another setting somewhere that I should > > change? > > > Thanks, > > Julie > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Satchmo users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/satchmo-users?hl=en -~----------~----~----~----~------~----~------~--~---
