Hello,

I've put on this list a lot about the troubles we are having with orders
stuck in LINKED. I did make things better by removing memcache and using a
database cache. But the site is picking up traffic and so my customer is
starting to see more of these.

What happens is simple: the customer tries to check out, something happens,
and the order is stuck in LINKED. Because it's in LINKED, it can't move
forward. I wish I knew what "something happens" was -- that is actually
what I need to figure out.

I used to think this was totally related to sending information to our
payment gateway (in our case, Authorize.net). But I tracked down one LINKED
transaction and their order didn't make it that far. It did do a shipping
cost quote to UPS, however. (I can figure this out since I monitor the site
with New Relic. Highly recommended!!)

Does anyone else have these problems?



-- 
Mike Hostetler
SquarePeg Systems
http://www.squarepegsystems.com

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