Hello, I've put on this list a lot about the troubles we are having with orders stuck in LINKED. I did make things better by removing memcache and using a database cache. But the site is picking up traffic and so my customer is starting to see more of these.
What happens is simple: the customer tries to check out, something happens, and the order is stuck in LINKED. Because it's in LINKED, it can't move forward. I wish I knew what "something happens" was -- that is actually what I need to figure out. I used to think this was totally related to sending information to our payment gateway (in our case, Authorize.net). But I tracked down one LINKED transaction and their order didn't make it that far. It did do a shipping cost quote to UPS, however. (I can figure this out since I monitor the site with New Relic. Highly recommended!!) Does anyone else have these problems? -- Mike Hostetler SquarePeg Systems http://www.squarepegsystems.com -- You received this message because you are subscribed to the Google Groups "Satchmo users" group. To unsubscribe from this group and stop receiving emails from it, send an email to satchmo-users+unsubscr...@googlegroups.com. To post to this group, send email to satchmo-users@googlegroups.com. Visit this group at http://groups.google.com/group/satchmo-users?hl=en. For more options, visit https://groups.google.com/groups/opt_out.