![This page is meant for Savannah Hackers] When communicating with Savannah users, keep in mind that you represent the GNU project, and you need to give a good image of us :)
It may sound silly to describe precisely what "politeness" is. However it is very easier to forget about it when doing maintenance work day after day; there are also various views about the extend of a site admin privileges, and we'll expose what our view at Savannah is. Here are a few points to keep in mind: * Greet people. At minimum type the 5-letters "Hi,\n\n" at the beginning of your mails, you can't say that it takes too much time! :) * When you contact somebody for the first time, introduce yourself, especially if this is outside the scope of project registrations. If you have a @gnu.org address, it's nice to use it. * Check your spelling; if you are not a native English speaker, people will be tolerant to small mistakes, but not to repetitive typos. You can install spell-checker software, but you still need to re-read what you wrote before sending it. * Try to discuss with people: we're here to educate people. In addition, people often take it bad when they feel they are given orders. We will remain firm on our positions, but we want people to comply with our hosting policies because we convinced them, not because we coerced them. * `Assume good faith <http://en.wikipedia.org/wiki/Wikipedia:Assume_good_faith>`_ * You are a site admin, but you are in no way a project admin; when you're interacting with a hosted project, always assume you have no privilege: you cannot add yourself as a member, you cannot subscribe to their private mailing lists or read their archives, etc. Doing so would be considered extremely invasive by the project maintainers. Consider that there is a difference between what you technically can do, and what you morally can do. The moral prevails. Discussion ========== One admin on another forge mentioned in the past: ![Our forge] owe nothing to users. We do provide a service and we are glad to host a big amount of projects. But admins should always keep in mind we have nothing to beg. This is IMHO a partial view: it forgets that projects also bring traffic and visibility to our website, and to our philosophy. I'd consider the hosting/users relationship as a partnership, rather than a client/provider relationship. And I mean it both ways. -- Beuc Links ===== * `Ubuntu Code of Conduct <http://www.ubuntu.com/community/conduct>`_ -- forwarded from http://savannah.gnu.org/maintenance/codeofconduct#[email protected]/maintenance _______________________________________________ Savannah-cvs mailing list [email protected] http://lists.gnu.org/mailman/listinfo/savannah-cvs
