Hi Susanta,

Additionally, could you attach the agent logs from this instance?  We 
should see a message there if the agent is unable to find the version.

Many thanks,
Wm. Marc O'Brien
Scalr Technical Support

On Wednesday, July 27, 2016 at 12:56:50 PM UTC-6, Marc O'Brien wrote:
>
> Hi Susanta, 
>
> Can you attach a screenshot of the Windows version from this VM as well as 
> a screenshot from the Operating Systems page within the Scalr Global Scope?
>
> Many thanks,
> Wm. Marc O'Brien
> Scalr Technical Support
>
>
> On Wednesday, July 27, 2016 at 12:50:09 PM UTC-6, Susant Padhi wrote:
>>
>> Hi Brien. 
>>
>> You are right nothing happening. The operating system suppose to populate 
>> automatically. Please find attached screenshots.
>>
>> Regards
>> Susanta
>>
>> On Wednesday, July 27, 2016 at 1:02:14 PM UTC-5, Marc O'Brien wrote:
>>>
>>> Hi Susanta,
>>>
>>> Were you able to successfully open your firewall ports, install the 
>>> agent, and then launch scalarizr as described in the tutorial?  If so, 
>>> could you attach screenshots of your experience and any errors that you are 
>>> encountering in the UI?
>>>
>>> Many thanks,
>>> Wm. Marc O'Brien
>>> Scalr Technical Support
>>>
>>>
>>> On Wednesday, July 27, 2016 at 11:53:46 AM UTC-6, Susant Padhi wrote:
>>>>
>>>> Hello Team,
>>>>
>>>> as per the instruction given. 
>>>>
>>>> https://scalr-wiki.atlassian.net/wiki/display/docs/Importing+a+non-Scalr+Server#Importinganon-ScalrServer-InstallingonWindows
>>>>  
>>>> <http://support.scalr.net/discussions/problems/26600/r?go=aHR0cHM6Ly9zY2Fsci13aWtpLmF0bGFzc2lhbi5uZXQvd2lraS9kaXNwbGF5L2RvY3MvSW1wb3J0aW5nK2Erbm9uLVNjYWxyK1NlcnZlciNJbXBvcnRpbmdhbm9uLVNjYWxyU2VydmVyLUluc3RhbGxpbmdvbldpbmRvd3M=>
>>>>
>>>> I am trying to import my windows servers (2012 and 8R2) its connecting 
>>>> to server but scale unable to make out the "Operating System" as a result 
>>>> it unable to create IMAGE. and the "Operating Systeam " box is not 
>>>> editable.
>>>>
>>>>
>>>> Can some one help to resolve the issue. I am using scalr 5.11.22 
>>>> community edition. 
>>>>
>>>>
>>>> Regards 
>>>> Susanta
>>>>
>>>

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