Hi Jeff,

What version of Scalr are you using?  Have Openstack Windows 2012 instances 
previously launched successfully?  Are you seeing these issues with any 
other instances?  Copies of the following logs from 
C:\opt\scalarizr\var\log may be helpful:

scalarizr.log
scalarizr_debug.log
scalarizr_update.log

Many thanks,
Wm. Marc O'Brien
Scalr Technical Support

On Tuesday, September 20, 2016 at 3:51:16 PM UTC-6, Jeff Gojkovich wrote:
>
> I am trying to launch an instance in an Openstack environment utilizing 
> Scalr and it hangs at "Waiting for OS to finish booting".  It looks like 
> the scalarizr agent isn't automatically started on the instance and when I 
> manually start it, the build still does not finish.  Let me know what steps 
> I can take to further troubleshoot the issue.
>
> This is the scalarizr log
>
> *2016-09-20 21:43:19,257+00:00 - INFO - scalarizr.app - [pid: 1840] 
> Starting scalarizr 4.11.2*
> *2016-09-20 21:43:19,273+00:00 - INFO - scalarizr.node - State: unknown*
> *2016-09-20 21:43:19,305+00:00 - INFO - scalarizr.app - Polling 
> UpdateClient state...*
> *2016-09-20 21:44:20,039+00:00 - WARNING - scalarizr.app - Failed to talk 
> to UpdateClient: Failed to get UpdateClient status. Timeout: 60 seconds 
> reached*
> *2016-09-20 21:45:20,555+00:00 - ERROR - scalarizr.app - 
> UpdateClient(scalr-init) completion flag 
> C:\opt\scalarizr\var\run\result.json still not available after 60 seconds.*
> *Check that 'ScalrUpdClient' service has no errors in log.*
>
>
> This is in the scalarizr_update.log file
>
> *2016-09-20 21:43:25,539 - INFO - agent.scalrinit.metadata - Meta-data 
> providers that fit: [<ConfigDriveProvider>, <DefaultProvider>]*
> *2016-09-20 21:43:25,539 - DEBUG - agent.scalrinit.metadata.configdrive - 
> Found meta_data.json*
> *2016-09-20 21:43:25,539 - INFO - agent.scalrinit.metadata - Best match 
> for Instance-Id: <ConfigDriveProvider>*
> *2016-09-20 21:43:25,539 - DEBUG - agent.scalrinit.metadata.configdrive - 
> Found meta_data.json*
> *2016-09-20 21:43:25,539 - INFO - agent.scalrinit.metadata - Best-match 
> for User-data: <ConfigDriveProvider>*
> *2016-09-20 21:43:25,539 - ERROR - agent.scalrinit.app - No Instance-Id: 
> User-data file /mnt/config\openstack\latest\meta_data.json do not exist or 
> not accessible.*
> *2016-09-20 21:43:25,539 - INFO - upd.client - Stopping UpdateClient*
> *2016-09-20 21:43:25,539 - INFO - upd.client - Stopped*
> *2016-09-20 21:43:25,539 - ERROR - upd.client - Detailed exception 
> information below:*
> *Traceback (most recent call last):*
> *  File 
> "C:\opt\scalarizr\4.11.2\embedded\lib\site-packages\scalarizr-4.11.2-py2.7.egg\scalarizr\updclient\app.py",
>  
> line 184, in do_start*
> *    agent.scalrinit.app.main_start()*
> *  File 
> "C:\opt\scalarizr\4.11.2\embedded\lib\site-packages\fatmouse_agent-0.1.26ad7587c-py2.7.egg\agent\scalrinit\app.py",
>  
> line 26, in main_start*
> *    instance_id = metadata.instance_id()*
> *  File 
> "C:\opt\scalarizr\4.11.2\embedded\lib\site-packages\fatmouse_agent-0.1.26ad7587c-py2.7.egg\common\utils\mixutil.py",
>  
> line 297, in wrapper*
> *    func._memorized = func(*args, **kwds)*
> *  File 
> "C:\opt\scalarizr\4.11.2\embedded\lib\site-packages\fatmouse_agent-0.1.26ad7587c-py2.7.egg\agent\scalrinit\metadata.py",
>  
> line 578, in instance_id*
> *    return create_provider(get_datasource()['instance_id']).instance_id*
> *  File 
> "C:\opt\scalarizr\4.11.2\embedded\lib\site-packages\fatmouse_agent-0.1.26ad7587c-py2.7.egg\agent\scalrinit\metadata.py",
>  
> line 333, in instance_id*
> *    return json.loads(self.user_data)['uuid']*
> *  File 
> "C:\opt\scalarizr\4.11.2\embedded\lib\site-packages\fatmouse_agent-0.1.26ad7587c-py2.7.egg\agent\scalrinit\metadata.py",
>  
> line 326, in user_data*
> *    .format(self._metadata_path))*
> *NoUserdataError: User-data file 
> /mnt/config\openstack\latest\meta_data.json do not exist or not accessible*
> .
>
>
>
>

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