----- Original Message ----- From: "Paxton, Darren" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, February 27, 2002 1:15 PM Subject: RE: [scottish] Printer maintenance companies?
> -----Original Message----- > From: Ben Thorp [mailto:[EMAIL PROTECTED]] > Sent: 27 February 2002 13:10 > To: [EMAIL PROTECTED] > Subject: Re: [scottish] Printer maintenance companies? > > > IBM can do maintenance on HP printers ;o) hehe, employer promotion can work wonders :) > what constitutes maintenance though. > > i remember seeing the bills given to customers: minimum 2 hours @ 200 quid > per hour plus parts. > > even then one of the guys didnt know what he was doing(!) I've found the best and most cost effective way in the long term to get repairs done on HP printers (and as great as they are, they will need repaired at some point if they get any serious usage at all) is to take out Support Packs on them - most suppliers of HP kit should provide this as a purchase option when you buy an HP printer. It's usually about 150-300 quid per printer for 3 years cover, it depends on where it sits in the ranges - A4 b/w inkjet <= A3 laser <= A0 plotter obviously :) I'm unsure if you can buy them post-purchase - might want to check with either a supplier and/or HP themselves. Basically if there's an issue with a printer, you just call HP Support, quote the support pack number, and you should get an engineer same or next day (they may be from HP, but more than likely an authorised engineer - the callout company will vary depending on the type of kit), and you pay nothing for the callout, the labour or the parts. Support Packs can usually be renewed year on year once they expire, but it depends on the age of the kit - ISTR some end of life kit being refused renewal on their packs due to the age, tho I could be wrong :) -- _ __/| ___ ___ __ _________ "Hell hath no fury like a woman scorned \`O_o' / _ \/ -_) // / __/ _ \ for Sega." -- Brodie, 'Mallrats' =(_ _)=/_//_/\__/\_,_/_/ \___/ @ well.com :: William Anderson U - Ack! Phttpt! Thhbbt! http://neuro.wasters.com/ -------------------------------------------------------------------- http://www.lug.org.uk http://www.linuxportal.co.uk http://www.linuxjob.co.uk http://www.linuxshop.co.uk --------------------------------------------------------------------
