Job description ---------------
You will be responsible for interfacing, primarily over the telephone, with edNET customers to deliver technical support for edNET IP related Products and Services.
Working Pattern --------------- 9AM - 5PM Saturday and/or Sunday
Task and responsibilities -------------------------
Manage all incoming calls to the technical support line and either respond directly to the user request or assign / escalate responsibility to a site support team. Answering customer requests for service and technical support via email and fax. Configuring customer accounts and services on the edNET servers. Needs to have enthusiasm to further develop a personal and technical range of skills to meet the company business needs.
Principal Accountabilities --------------------------
1) To provide customer friendly technical support to edNET customers. 2) To do basic system administration.
Required knowledge ------------------
Linux, Windows NT/95/98 and MacOS experience (esp with the internet) Being able to work with a wide range of internet applications. Basic knowledge of Telecommunications and Telecommunications infrastructure. Knowledge of modems. Familiarity with PC workstations, operating systems, network technologies, and working with a client/server environment.
Preferred Experience --------------------
Customer service or technical phone support experience Help Desk software TCP/IP troubleshooting experience (ping, tracert, nslookup, etc.) Knowledge of network technology including routers, LANs, and WANs. Knowledge in one or more of the following: DNS, mail systems (POP3, SMTP, etc.), news systems Knowledge of PERL, C, and/or Java
Personal attributes -------------------
Excellent communication skills. Must have ability to help users via phone. Good problem solving skills Strong focus on premier customer service Being able to work under stress Flexible schedule to meet demands of an operational business.
If you are interested in applying for this role please email your CV with a brif cover letter explaining why you would be suitable for the role to [EMAIL PROTECTED]
--
Regards
-- Andrew Jackson edNET Support t: 0845 11 99 999 f: 0845 11 99 901
--
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. Any offers or quotation of service are subject to formal specification. Errors and omissions excepted. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of edNET or lightershade ltd. Finally, the recipient should check this email and any attachments for the presence of viruses. edNET and lightershade ltd accepts no liability for any damage caused by any virus transmitted by this email.
-- -- Virus scanned by edNET.
_______________________________________________ Scottish mailing list [EMAIL PROTECTED] http://mailman.lug.org.uk/mailman/listinfo/scottish
