William Anderson <[EMAIL PROTECTED]> > Well connected your colo may appear, endearing us thus far it is not :)
Ok. I'll briefly explain because we've got work to do but this thread just keeps on coming ! �40 during office hours gets you an engineer for hands-on support for the hour (over the phone) or an engineer to help you work you on your Server if you need physical access because you've had hardware failure. �60 is for all other times throughout the year like Hogmanay and Christmas. If you have redundancy within your Servers then the chances are you'll pick up your box, take it away, fix it and then bring it back. If you don't have any redundancy then you'll do the same but lose online services for the duration. :-) -- Below Zero 44 Montgomery Street Edinburgh EH7 5JY [EMAIL PROTECTED] 0845 1300 505 http://belowzero.biz _______________________________________________ Scottish mailing list [EMAIL PROTECTED] http://mailman.lug.org.uk/mailman/listinfo/scottish
