Re: [Evolution] MAIL FROM timeout

2014-10-28 Thread Milan Crha
On Tue, 2014-10-28 at 19:03 +, Michelle wrote:
> Hi Folks,
> 
> Sending e-mails (and auto flush of the outbox on filtered, forward
> e-mails) are failing sometimes with errors like...
> 
> MAIL FROM command failed: TCP connection reset by peer
> 
> ... and "timeout" reports. It takes a couple of resend attempts 
> before
> e-mails will go.
> 
> Any ideas where I can look to adjust "timeout" settings please?
> 

Hi,
what is your evolution version, please? The 3.12.4 contains a fix 
which fixes an issue similar to yours. It was usually fine to send the 
message the first time, but the next message, after certain delay, 
failed with the above mentioned error. [1]
Bye,
Milan

[1] 
https://git.gnome.org/browse/evolution/commit/?h=evolution-3-12&id=3259fc77d1
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Re: [Evolution] 3.12.7: Crash with segfault accessing the junk folder (was: Junk)

2014-10-28 Thread Milan Crha
On Mon, 2014-10-27 at 11:46 +0100, Ralf Mardorf wrote:
> Program received signal SIGSEGV, Segmentation fault.
> e_int64ptr_compare (data1=0x0, data2=0x0) at e-table-extras.c:116
> 116 return (*pa == *pb) ? 0 : (*pa < *pb) ? -1 : 1;
> (gdb) bt
> #0  e_int64ptr_compare (data1=0x0, data2=0x0) at e-table-extras.c:116
> #1  0x778e2d30 in e_sort_callback (data1=, 
> data2=,
> user_data=0x7fffdc70) at e-table-sorting-utils.c:119
> #2  0x737032c5 in ?? () from /usr/lib/libglib-2.0.so.0
> #3  0x73703161 in ?? () from /usr/lib/libglib-2.0.so.0
> #4  0x73703161 in ?? () from /usr/lib/libglib-2.0.so.0
> #5  0x73703161 in ?? () from /usr/lib/libglib-2.0.so.0
> #6  0x737035ed in ?? () from /usr/lib/libglib-2.0.so.0
> #7  0x778e3938 in e_table_sorting_utils_tree_sort 
> (source=0x35c83f0, sort_info=0x7fff6c0046e0,
> full_header=0x35da700, map_table=0x4b7bcd0, count=
> out>) at e-table-sorting-utils.c:386
> #8  0x778fc3aa in resort_node (etta=0x0, etta@entry=0x3594320
> , recurse=recurse@entry=1,
> gnode=, gnode=) at e-tree-table-
> adapter.c:219
> #9  0x778fc4dd in generate_tree (etta=0x3594320, 
> path=) at e-tree-table-adapter.c:394
> #10 0x778fe65b in update_node (path=0x40be2d0, 
> etta=0x3594320) at e-tree-table-adapter.c:509
> #11 tree_table_adapter_source_model_node_changed_cb 
> (source_model=, path=0x40be2d0,
> etta=0x3594320) at e-tree-table-adapter.c:583
> #12 0x739c8255 in g_closure_invoke () from 
> /usr/lib/libgobject-2.0.so.0

Hi,
okay, so it is crashing when it tries to sort the messages in the 
folder. Could you enter the empty Junk folder, right-click the header 
(where is written "From| Subject| Date | ..."), select the "Customize 
current view" option and check what the Sort is chosen there, please? 
As the crash happens in e_int64ptr_compare(), I suppose you sort by 
Date or Received column and some of the .ru messages doesn't have that 
value filled. Turn off sorting and check what the message list shows 
in that particular column.

I do not have any such message myself, thus I cannot test it.
Bye,
Milan
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Re: [Evolution] [not solved] 3.12.7: Crash with segfault accessing the junk folder (was: Junk)

2014-10-28 Thread Ralf Mardorf
On Tue, 2014-10-28 at 13:47 +0100, Ralf Mardorf wrote:
> On Tue, 2014-10-28 at 12:36 +0100, Ralf Mardorf wrote:
> > I let Evolution delete the Junk folder at exit, this worked.
> > After that I could access it.
> > When new junk was received, I couldn't access the Junk folder again.
> > At exit Evolution again deleted it.
> > Then I accessed the empty Junk folder and removed the column "Location".
> > When I received Junk again, I could (and still can) access the Junk
> > folder.
> > JFTR I one time received Junk, could access the folder and the column
> > "Location" worked. In the past it often happened (without a "Location"
> > column), that I could access the folder, but when selecting some Junk
> > mails, Evolution crashed, while selecting most other Junk mails, nothing
> > bad happened.
> > I don't file a bug report yet, because there still is another issue,
> > with filtering Junk mail, by the Message filter and I still need to test
> > if the "Action" "Unset Status" "Junk" does solve the issue.
> 
> Perhaps not solved. To be continued ...

It is _not_ solved and it is _not_ related to those new message filters,
that are disabled now. Sometimes I can access the Junk folder and
sometimes Evolution crashes. Btw. sometimes resizing the message preview
doesn't work and when opening Evolution, the last selected mail of the
last selected folder still get's not restored and ... and ... in the
last few years with each upgarde Evolution gets more and more broken and
downgrading often is a PITA. Perhaps the Junk folder issue is related to
the switch from bogofilter to evolution-bogofilter.

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Re: [Evolution] Filter issue

2014-10-28 Thread Milan Crha
On Tue, 2014-10-28 at 13:40 +0100, Ralf Mardorf wrote:
> 1.
> Tolerated .ru
> 
> any of the following conditions
> Sender is f...@bar.ru
> Sender is b...@foo.ru
> Sender is fo...@r.ru
> Move to Folder On This Computer/Inbox
> 
> 
> ...

Hi,
most likely unrelated, but I would add the "Stop Processing" action to 
each of your filter rules, thus if there's a message which satisfies 
multiple of the rules, the changes from the former rule are not 
"overwritten" by the later rule.
Bye,
Milan
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Re: [Evolution] MAIL FROM timeout

2014-10-28 Thread Zan Lynx
On 10/28/2014 04:05 PM, Ángel González wrote:

> Looks like a sysadmin problem. I suspect it is checking in dns
> blacklists / doing SPF checks, and they are taking a long time. Perhaps
> it is consulting an overloaded dns blacklist?
>
I agree that something like this is the likely cause. The email
administrator should probably bypass spam and virus checks for mail
being sent by authenticated users or those on internal trusted networks.

Unless there is a problem with infected machines trying to send spam and
viruses. In which case the admin needs to set up an email system just
for receiving internal mail and forwarding it to the scan systems.

Once the email server has a message it doesn't matter how long the
checks take because it can just keep trying to send it.

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Re: [Evolution] MAIL FROM timeout

2014-10-28 Thread Ángel González
Michelle wrote:
> Hi Folks,
> 
> Sending e-mails (and auto flush of the outbox on filtered, forward
> e-mails) are failing sometimes with errors like...
> 
> MAIL FROM command failed: TCP connection reset by peer
> 
>  and "timeout" reports. It takes a couple of resend attempts before
> e-mails will go.
> 
> Any ideas where I can look to adjust "timeout" settings please?
> 
> Michelle.

Looks like a sysadmin problem. I suspect it is checking in dns
blacklists / doing SPF checks, and they are taking a long time. Perhaps
it is consulting an overloaded dns blacklist?

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[Evolution] MAIL FROM timeout

2014-10-28 Thread Michelle
Hi Folks,

Sending e-mails (and auto flush of the outbox on filtered, forward
e-mails) are failing sometimes with errors like...

MAIL FROM command failed: TCP connection reset by peer

... and "timeout" reports. It takes a couple of resend attempts before
e-mails will go.

Any ideas where I can look to adjust "timeout" settings please?

Michelle.

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Re: [Evolution] Filter issue

2014-10-28 Thread Ralf Mardorf
On Tue, 2014-10-28 at 13:40 +0100, Ralf Mardorf wrote:
> 2.
> Tmp unknown .ru/Junk .ru Alice only
> 
> all the following conditions
> Sender ends with .ru
> Junk Test Message is Junk
> Recipients contains ralf.mard...@alice-dsl.net
> Move to folder On This Computer/Tmp unknown .ru/Junk .ru
> Unset Status Junk
> (first tested without the unset action, because unset is unwanted)

I removed the unset status, I suspect that this option makes access to
the Junk folder impossible again.

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[Evolution] [perhaps not solved] 3.12.7: Crash with segfault accessing the junk folder (was: Junk)

2014-10-28 Thread Ralf Mardorf
On Tue, 2014-10-28 at 12:36 +0100, Ralf Mardorf wrote:
> I let Evolution delete the Junk folder at exit, this worked.
> After that I could access it.
> When new junk was received, I couldn't access the Junk folder again.
> At exit Evolution again deleted it.
> Then I accessed the empty Junk folder and removed the column "Location".
> When I received Junk again, I could (and still can) access the Junk
> folder.
> JFTR I one time received Junk, could access the folder and the column
> "Location" worked. In the past it often happened (without a "Location"
> column), that I could access the folder, but when selecting some Junk
> mails, Evolution crashed, while selecting most other Junk mails, nothing
> bad happened.
> I don't file a bug report yet, because there still is another issue,
> with filtering Junk mail, by the Message filter and I still need to test
> if the "Action" "Unset Status" "Junk" does solve the issue.

Perhaps not solved. To be continued ...


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Re: [Evolution] Filter issue

2014-10-28 Thread Ralf Mardorf
Two issues are likely one issue. I add three new activated message
filters for incoming mails.

1.
Tolerated .ru

any of the following conditions
Sender is f...@bar.ru
Sender is b...@foo.ru
Sender is fo...@r.ru
Move to Folder On This Computer/Inbox


2.
Tmp unknown .ru/Junk .ru Alice only

all the following conditions
Sender ends with .ru
Junk Test Message is Junk
Recipients contains ralf.mard...@alice-dsl.net
Move to folder On This Computer/Tmp unknown .ru/Junk .ru
Unset Status Junk
(first tested without the unset action, because unset is unwanted)


3. Tmp unknown .ru Alice only

all the following conditions
Sender ends with .ru
Recipients contains ralf.mard...@alice-dsl.net
Move to folder On This Computer/Tmp unknown .ru


I want Junk mail in the Junk folder, but Junk mail .ru in separated
folders, one with .ru mails already marked as Junk and another with
unknown .ru mails, because of the high amount of .ru mails that I
receive with one of my accounts. The separation would make checking the
Junk mail easier to do.

I guess that the Junk folder couldn't be accessed (segfaults) when there
was the "Location" column and when at least one .ru mail was in the Junk
folder. I once could access it, but the mail wasn't a .ru mail. JFTR .ru
Junk mail always is moved to the Junk folder, even with "Unset Status
Junk".

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[Evolution] [solved] 3.12.7: Crash with segfault accessing the junk folder (was: Junk)

2014-10-28 Thread Ralf Mardorf
I let Evolution delete the Junk folder at exit, this worked.
After that I could access it.
When new junk was received, I couldn't access the Junk folder again.
At exit Evolution again deleted it.
Then I accessed the empty Junk folder and removed the column "Location".
When I received Junk again, I could (and still can) access the Junk
folder.
JFTR I one time received Junk, could access the folder and the column
"Location" worked. In the past it often happened (without a "Location"
column), that I could access the folder, but when selecting some Junk
mails, Evolution crashed, while selecting most other Junk mails, nothing
bad happened.
I don't file a bug report yet, because there still is another issue,
with filtering Junk mail, by the Message filter and I still need to test
if the "Action" "Unset Status" "Junk" does solve the issue.

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Re: [Evolution] How to include pre-made custom headers in outgoing mail?

2014-10-28 Thread Ángel González
Thomas Mittelstaedt wrote:
> Just to understand you correctly: You create a mail with new custom
> header in it, send it off, the header is going through outgoing filter
> to put that ticket-ID header into the message body. Then, somebody
> responds to that mail and you expect that ticket-ID mail header to be
> still in it? You cannot presume that, just like evolution, other mail
> clients may or may not respect custom headers or use the References
> header, as Patrick mentioned.
> I fear you have to bite the bullet somehow to either instruct your
> "customers" to always include the ticket-Id in their responses or figure
> out a different rule set to bundle/identify the set of mails belonging
> to that ticket, a sort of filtering based on sender, subject, date
> received, etc.

The usual way to do this (ie. what all other ticketing systems do) is to
include the ticket id in the subject. Even though some users might
remove it.
Note that even if you had that magic "persistent header" -the references
header is a very good bet- some users will create a new email instead of
replying. Have the operator merge the tikets manually and go on,


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