FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
I have: FSA Tools IXGen EZ Tools Clean Import Silicon Prairie Paragraph Tools Bruce Foster's Archive Leximation BookVars Omsys Mif2Go -Original Message- From: Lief Erickson [mailto:l...@networkinstruments.com] Sent: Monday, August 23, 2010 12:19 PM To: John Sgammato; framers@lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit Do you have any plugins installed? -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Sgammato Sent: Monday, August 23, 2010 10:58 AM To: framers@lists.frameusers.com Subject: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
Do you have any plugins installed? -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Sgammato Sent: Monday, August 23, 2010 10:58 AM To: framers@lists.frameusers.com Subject: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
Does it happen with a new book? Or if you do a SaveAs on the book? Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Mon, Aug 23, 2010 at 11:58 AM, John Sgammato jsgamm...@imprivata.com wrote: I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com ___ You are currently subscribed to framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
I would suggest uninstalling your plugins and then trying your book. I had a case a couple of months ago where FrameMaker would crash when I closed the application (although I could save files and books just fine). I was able to isolate it as very old plugin (~2000) that wasn't designed to run on Windows 7 (even though I'm using 32-bit Windows 7). Even though I use many of the same plugins you listed, I'd suggest starting with a plugin-free installation and add them one-by-one to see if it's a plugin. Good luck, John, and post up your results, -Lief -Original Message- From: John Sgammato [mailto:jsgamm...@imprivata.com] Sent: Monday, August 23, 2010 12:22 PM To: Lief Erickson; framers@lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I have: FSA Tools IXGen EZ Tools Clean Import Silicon Prairie Paragraph Tools Bruce Foster's Archive Leximation BookVars Omsys Mif2Go -Original Message- From: Lief Erickson [mailto:l...@networkinstruments.com] Sent: Monday, August 23, 2010 12:19 PM To: John Sgammato; framers@lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit Do you have any plugins installed? -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Sgammato Sent: Monday, August 23, 2010 10:58 AM To: framers@lists.frameusers.com Subject: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. This email has been scanned. This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com
FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
I have: FSA Tools IXGen EZ Tools Clean Import Silicon Prairie Paragraph Tools Bruce Foster's Archive Leximation BookVars Omsys Mif2Go -Original Message- From: Lief Erickson [mailto:l...@networkinstruments.com] Sent: Monday, August 23, 2010 12:19 PM To: John Sgammato; framers at lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit Do you have any plugins installed? -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato Sent: Monday, August 23, 2010 10:58 AM To: framers at lists.frameusers.com Subject: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments.
FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
Do you have any plugins installed? -Original Message- From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Sgammato Sent: Monday, August 23, 2010 10:58 AM To: framers at lists.frameusers.com Subject: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments.
FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
Does it happen with a new book? Or if you do a SaveAs on the book? Art Campbell ? ? ? ? ? ? ? art.campbell at gmail.com ? "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358 On Mon, Aug 23, 2010 at 11:58 AM, John Sgammato wrote: > I recently got a new Win7 64-bit computer. I installed FM9 new on it and > applied all updates. > When I open a FM9 book and chapters created on my old 32-bit machine I > can work on it as usual, but when I save the book, FM crashes. > I have reproduced it to the point where simply opening the book file and > Saving As... causes the crash, even when no changes have been made. > Has anyone else experienced this? Am I missing something simple? Does > anyone have a good insight that will help me track this down? > > John Sgammato > Principal Technical Writer > Imprivata, Inc > http://www.imprivata.com > > ___ > > > You are currently subscribed to framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
I would suggest uninstalling your plugins and then trying your book. I had a case a couple of months ago where FrameMaker would crash when I closed the application (although I could save files and books just fine). I was able to isolate it as very old plugin (~2000) that wasn't designed to run on Windows 7 (even though I'm using 32-bit Windows 7). Even though I use many of the same plugins you listed, I'd suggest starting with a plugin-free installation and add them one-by-one to see if it's a plugin. Good luck, John, and post up your results, -Lief -Original Message- From: John Sgammato [mailto:jsgamm...@imprivata.com] Sent: Monday, August 23, 2010 12:22 PM To: Lief Erickson; framers at lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I have: FSA Tools IXGen EZ Tools Clean Import Silicon Prairie Paragraph Tools Bruce Foster's Archive Leximation BookVars Omsys Mif2Go -Original Message- From: Lief Erickson [mailto:l...@networkinstruments.com] Sent: Monday, August 23, 2010 12:19 PM To: John Sgammato; framers at lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit Do you have any plugins installed? -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato Sent: Monday, August 23, 2010 10:58 AM To: framers at lists.frameusers.com Subject: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. This email has been scanned. This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments.
FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit
I tried the Wash via MIF and that seems to have fixed it. If it returns, I'll let you know. Thanks, everyone! john -Original Message- From: Lief Erickson [mailto:l...@networkinstruments.com] Sent: Monday, August 23, 2010 2:40 PM To: John Sgammato; framers at lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I would suggest uninstalling your plugins and then trying your book. I had a case a couple of months ago where FrameMaker would crash when I closed the application (although I could save files and books just fine). I was able to isolate it as very old plugin (~2000) that wasn't designed to run on Windows 7 (even though I'm using 32-bit Windows 7). Even though I use many of the same plugins you listed, I'd suggest starting with a plugin-free installation and add them one-by-one to see if it's a plugin. Good luck, John, and post up your results, -Lief -Original Message- From: John Sgammato [mailto:jsgamm...@imprivata.com] Sent: Monday, August 23, 2010 12:22 PM To: Lief Erickson; framers at lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I have: FSA Tools IXGen EZ Tools Clean Import Silicon Prairie Paragraph Tools Bruce Foster's Archive Leximation BookVars Omsys Mif2Go -Original Message- From: Lief Erickson [mailto:l...@networkinstruments.com] Sent: Monday, August 23, 2010 12:19 PM To: John Sgammato; framers at lists.frameusers.com Subject: RE: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit Do you have any plugins installed? -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato Sent: Monday, August 23, 2010 10:58 AM To: framers at lists.frameusers.com Subject: FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit I recently got a new Win7 64-bit computer. I installed FM9 new on it and applied all updates. When I open a FM9 book and chapters created on my old 32-bit machine I can work on it as usual, but when I save the book, FM crashes. I have reproduced it to the point where simply opening the book file and Saving As... causes the crash, even when no changes have been made. Has anyone else experienced this? Am I missing something simple? Does anyone have a good insight that will help me track this down? John Sgammato Principal Technical Writer Imprivata, Inc http://www.imprivata.com This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. This email has been scanned. This email has been scanned. This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments.
