Re: APB 4 Pal: Mac Print & Fax Spins Forever Without Finding (HP) Print Driver

2008-11-27 Thread Anne Keller-Smith

Hiya ~ Not an expert but my first try might be to temporarily remove 
all the extraneous drivers from the system to give it less to look for. 
Maybe it'll find the one that's there for the HP printer?

Other thing would be to de-install all the HP software, maybe there's a 
conflict occurring there between Apple's stuff and HP's stuff.

As always you're trying to find out where the stoppage is (you've done 
this) and then try to eliminate variables until you find the problem.

Good luck!

On Wednesday, November 26, 2008, at 11:51  AM, MIKO's Support, Design 
and Development Services wrote:

>
> Hi, I've got a friend with an urgent problem because she needs to 
> print and
> can't, so hopefully we can resolve the issue this morning.  We thought 
> her
> printer was "bad" but it's not- there's a problem in Apple Print & Fax.
>
> She is using a 1.25 GHz 1.25mb RAM Q16 G4 15" PowerBook that was at OS
> 10.3.9 and she paid for me to upgrade it to Leopard for her.  Leopard 
> in
> general seems to work fine for her aside from this.
>
> The problem occurs with her old HP multifunction printer as well as 
> her new
> HP printer.  When she goes into Print and Fax to add a printer, the 
> printers
> both show up as connected via USB, and it's a live reporting because 
> if we
> unplug the printers from the usb, they disappear from the list of 
> printers
> we can choose.
>
> In both cases she has installed the HP software first- from the HP 
> site for
> the G55, from the new CD for the new printer.  We also know that the 
> HP G5
> printer Gutenprint driver (for her older printer) comes pre-installed 
> with
> Leopard's other HP drivers, so it's almost as if she didn't need to 
> install
> the HP full river set except that she might need the scanner also.
>
> When she CHOOSES the HP printers, that's when things go weird.  
> Normally you
> have to wait a second for the "Print Using" dropdown to pick the HP 
> driver
> or, if no driver is found, it should give up and let you choose one- 
> right?
> Well, the little wheel never stops spinning, the system never settles 
> on the
> correct HP driver- though we know they're installed- and therefore we 
> never
> even get to choose the driver ourselves.
>
> I don't really care that the system FIND the right driver- is there a 
> way to
> get it to NOT look for the driver, so that we can pick it ourselves 
> from the
> list?
>
> I also have had concern that with the new HP universal print driver (I 
> think
> it's become that on Macs as well), the computer actually find TWP 
> printer
> drivers for each printer- the exact one and the universal one- and so 
> it
> just hangs for lack of being able to "decide" on the correct driver.  
> Of
> course that could all be in my head..
>
> Has anyone seen a problem with "Print Using" neither "landing" on a 
> printer
> nor giving up?  Is there a way around it?  NO desire to use a generic 
> LPR or
> similar workaround when the printer is fully visible to the computer 
> via
> USB.
>
> Thanks in advance.
>
> MIKO
> Printless in Seattle
>
>
>
> >
>
>

Anne Keller Smith
Down to Earth Web Design
Beautiful Web Sites that Work
http://www.downtoearthweb.com


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Re: APB 4 Pal: Mac Print & Fax Spins Forever Without Finding (HP) Print Driver

2008-11-26 Thread MIKO's Support, Design and Development Services

On 11/26/08 9:02 AM, "insightinmind" <[EMAIL PROTECTED]> wrote:

> Have too many HP printer drivers been installed?
> 
> I would Uninstall each / all and start again with the latest from HPs
> site. I used the 9.7.1 one successfully over my home ethernet network
> on a All-In-One C5180.

How does one uninstall HP drivers?  We certainly are already planning on
using the Gutenprint uninstaller.  Does HP provide an uninstaller?  I don't
see one.



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Re: APB 4 Pal: Mac Print & Fax Spins Forever Without Finding (HP) Print Driver

2008-11-26 Thread insightinmind


On Nov 26, 2008, at 11:51 AM, MIKO's Support, Design and Development  
Services wrote:
>
>
> In both cases she has installed the HP software first- from the HP  
> site for
> the G55, from the new CD for the new printer.  We also know that  
> the HP G5
> printer Gutenprint driver (for her older printer) comes pre- 
> installed with
> Leopard's other HP drivers, so it's almost as if she didn't need to  
> install
> the HP full river set except that she might need the scanner also.

Have too many HP printer drivers been installed?

I would Uninstall each / all and start again with the latest from HPs  
site. I used the 9.7.1 one successfully over my home ethernet network  
on a All-In-One C5180.

When the printer was removed from the connection, OS X and Tiger had  
a fit of sorts ... requiring me to actually Uninstall before the  
system would Startup properly.

Bill Connelly
artsite: http://mysite.verizon.net/moonstoneartstudio
myspace: http://www.myspace.com/moonstoneartstudio




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APB 4 Pal: Mac Print & Fax Spins Forever Without Finding (HP) Print Driver

2008-11-26 Thread MIKO's Support, Design and Development Services

Hi, I've got a friend with an urgent problem because she needs to print and
can't, so hopefully we can resolve the issue this morning.  We thought her
printer was "bad" but it's not- there's a problem in Apple Print & Fax.

She is using a 1.25 GHz 1.25mb RAM Q16 G4 15" PowerBook that was at OS
10.3.9 and she paid for me to upgrade it to Leopard for her.  Leopard in
general seems to work fine for her aside from this.

The problem occurs with her old HP multifunction printer as well as her new
HP printer.  When she goes into Print and Fax to add a printer, the printers
both show up as connected via USB, and it's a live reporting because if we
unplug the printers from the usb, they disappear from the list of printers
we can choose.

In both cases she has installed the HP software first- from the HP site for
the G55, from the new CD for the new printer.  We also know that the HP G5
printer Gutenprint driver (for her older printer) comes pre-installed with
Leopard's other HP drivers, so it's almost as if she didn't need to install
the HP full river set except that she might need the scanner also.

When she CHOOSES the HP printers, that's when things go weird.  Normally you
have to wait a second for the "Print Using" dropdown to pick the HP driver
or, if no driver is found, it should give up and let you choose one- right?
Well, the little wheel never stops spinning, the system never settles on the
correct HP driver- though we know they're installed- and therefore we never
even get to choose the driver ourselves.

I don't really care that the system FIND the right driver- is there a way to
get it to NOT look for the driver, so that we can pick it ourselves from the
list?

I also have had concern that with the new HP universal print driver (I think
it's become that on Macs as well), the computer actually find TWP printer
drivers for each printer- the exact one and the universal one- and so it
just hangs for lack of being able to "decide" on the correct driver.  Of
course that could all be in my head..

Has anyone seen a problem with "Print Using" neither "landing" on a printer
nor giving up?  Is there a way around it?  NO desire to use a generic LPR or
similar workaround when the printer is fully visible to the computer via
USB.

Thanks in advance.

MIKO
Printless in Seattle



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