Re: [otrs] OTRS 5 AD Integration
Hi Sujeeva, Here http://rauhmaru.blogspot.com/2014/10/otrs-autenticando-no-active-directory.html . Change Host, BaseDNS, SearchUserDNS and SearchUserPw values in config. Raul Libório http://rauhmaru.blogspot.com/ openSUSE Member | Linux User #581 /etc/httpd/conf.d/ssl.conf:7 # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. On Thu, Jan 21, 2016 at 1:07 AM, Sujeeva Tissaarachchi wrote: > Dear Friends, > > Has any one integrated OTRS 5 or 4 with Microsoft Active Directory? > > Best Regards, > Sujeeva Tissaarachchi > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS 5 AD Integration
The admin manual covers this topic as well http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html On 21 January 2016 at 09:48, Raul Libório wrote: > Hi Sujeeva, > > Here > http://rauhmaru.blogspot.com/2014/10/otrs-autenticando-no-active-directory.html > . > Change Host, BaseDNS, SearchUserDNS and SearchUserPw values in config. > > Raul Libório > http://rauhmaru.blogspot.com/ > openSUSE Member | Linux User #581 > > /etc/httpd/conf.d/ssl.conf:7 > # Do NOT simply read the instructions in here without understanding > # what they do. They're here only as hints or reminders. If you are > unsure > # consult the online docs. You have been warned. > > On Thu, Jan 21, 2016 at 1:07 AM, Sujeeva Tissaarachchi < > sujeev...@yahoo.com> wrote: > >> Dear Friends, >> >> Has any one integrated OTRS 5 or 4 with Microsoft Active Directory? >> >> Best Regards, >> Sujeeva Tissaarachchi >> >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] SystemMonitoring Problems
Folks So I have system monitoring installed but I cannot get it to acknowledge alerts on the Nagios side, which I need to be over HTTP. I have updated the configurations for system monitoring to include the DynamicField_ addition to the free text fields. I have updated the regex to capture the necessary service/server data, and confirmed that these are captured and recorded in the DB. I have updated the URL for Nagios server. I have updated the trigger to TicketOwnerUpdate, rather than TicketLockUpdate. When I update the owner on a ticket, the system doesn't even seem to try to acknowledge the alert. I don't see anything in the system log. I don't see anything in the httpd logs (either Nagios or OTRS servers), I don't see any errors. OTRS : 4.0.13 System Monitoring : 4.0.2 KIX4OTRS : 7.0.6 KIX Core : 4.0.5 I'm not sure what information would assist in trouble shooting this issue. It simply seems to not even trigger the 'I should send an acknowledgement to Nagios' event. If I paste the GET command into a web browser with a session authenticated to the Nagios server with the OTRS user/pass, it successfully processes the acknowledgement, so I think once I can work out why it isn't triggering, it should be good to go! Any direction or guidance would be great. Cheers Rob. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs