RE: BSOD with Retrospect 5.1 Server
Title: RE: BSOD with Retrospect 5.1 Server Thanks Ben and Irena for your answers. It was indeed the ASPI problem, and ASPI install fixed it. The same server had Netshield on it, which I removed at the same time. It was also choking halfway through a backup, which I traced (I believe) to lack of space on C drive. I re-aranged the allocations of virtual memory page files to the other drives, and the server now runs like a dream. Back ups are quick smooth. -Rob -- From: Ben Eastwood Reply To: retro-talk Sent: Tuesday, 5 December 2000 10:36 AM To: retro-talk Subject: RE: BSOD with Retrospect 5.1 Server I called Dantz and they quickly solved the problem for me. In the Retrospect directory (C:\program files\dantz\retrospect) is a file called aspichk.exe. Run this to find out which version (if any) of aspi is installed on your server. Mine had none. ASPI stands for Advanced SCSI Programming Interface, BTW (I had to look that up!). By default, Retrospect uses ASPI to acess the SCSI drives, but can use something called NT Passthu, which uses the installed specific drivers. I think that there is a conflickt between the SmartArray drivers and retrospect, because without ASPI, I got the BSOD every time. The answer is to install ASPI on the system. this doesn't seem to affect the smart array cards at all, they still use their own drivers, but it made Retrospect much happier. Dantz supplies this, too. In the same directory, run aspiinst.exe and then reboot the system. Now I can scan the SCSI busses and see the tape drives! It also appears to ignore the Smart arrray cards and the RAIDs on those busses. Pretty cool, thanks to Dantz tech support! On a related note, I found that OFM was incompatible with my Anti-virus software(McAfee Net Shield 4.0), and had to remove it 'till I can upgrade the AV later this week. It also caused a nasty BSOD. --Ben Rob Davies [EMAIL PROTECTED] on 12/04/2000 02:54:22 PM Please respond to retro-talk [EMAIL PROTECTED] To: 'retro-talk' [EMAIL PROTECTED] cc: (bcc: Ben Eastwood/HMG/Wilson Learning/US) Subject: RE: BSOD with Retrospect 5.1 Server Yes! I also have a 1600R with RAID 5 and Retrospect 5.15. It also crashes everytime it does a device scan in ineteractive mode. It doesn't crash when it autolaunches (well, usually - I have found some unexpected restarts the next morning, but can't be certain of the cause). The server is running WinNT, SP5. It runs NT Backup perfectly (though with some open files) The Compaq tech has replaced the internal DAT drive and is considering replacing the RAID controller, SCSI card etc. Any ideas would be gratefully accepted. Thanks, Rob -- From: Ben Eastwood Reply To: retro-talk Sent: Tuesday, 5 December 2000 3:52 AM To: [EMAIL PROTECTED] Subject: BSOD with Retrospect 5.1 Server I get a reproducable blue screen on a compaq 1600 R with two smart array controllers (221 and 3200) both controlling RAID 5 arrays. The crash happens everytime I do the device scan. I think it's related to the RAID controllers, but I'm not sure. Has anyone seen this behavior before? Machine is running NT 4.0 SP 6a, and we have St Bernard's Open File Manager on it as well. TIA Ben -- -- To subscribe: [EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives: http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe: [EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives: http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
BSOD with Retrospect 5.1 Server
I get a reproducable blue screen on a compaq 1600 R with two smart array controllers (221 and 3200) both controlling RAID 5 arrays. The crash happens everytime I do the device scan. I think it's related to the RAID controllers, but I'm not sure. Has anyone seen this behavior before? Machine is running NT 4.0 SP 6a, and we have St Bernard's Open File Manager on it as well. TIA Ben -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
RE: BSOD with Retrospect 5.1 Server
I called Dantz and they quickly solved the problem for me. In the Retrospect directory (C:\program files\dantz\retrospect) is a file called aspichk.exe. Run this to find out which version (if any) of aspi is installed on your server. Mine had none. ASPI stands for Advanced SCSI Programming Interface, BTW (I had to look that up!). By default, Retrospect uses ASPI to acess the SCSI drives, but can use something called "NT Passthu," which uses the installed specific drivers. I think that there is a conflickt between the SmartArray drivers and retrospect, because without ASPI, I got the BSOD every time. The answer is to install ASPI on the system. this doesn't seem to affect the smart array cards at all, they still use their own drivers, but it made Retrospect much happier. Dantz supplies this, too. In the same directory, run aspiinst.exe and then reboot the system. Now I can scan the SCSI busses and see the tape drives! It also appears to ignore the Smart arrray cards and the RAIDs on those busses. Pretty cool, thanks to Dantz tech support! On a related note, I found that OFM was incompatible with my Anti-virus software(McAfee Net Shield 4.0), and had to remove it 'till I can upgrade the AV later this week. It also caused a nasty BSOD. --Ben Rob Davies [EMAIL PROTECTED] on 12/04/2000 02:54:22 PM Please respond to "retro-talk" [EMAIL PROTECTED] To: "'retro-talk'" [EMAIL PROTECTED] cc:(bcc: Ben Eastwood/HMG/Wilson Learning/US) Subject: RE: BSOD with Retrospect 5.1 Server Yes! I also have a 1600R with RAID 5 and Retrospect 5.15. It also crashes everytime it does a device scan in ineteractive mode. It doesn't crash when it autolaunches (well, usually - I have found some unexpected restarts the next morning, but can't be certain of the cause). The server is running WinNT, SP5. It runs NT Backup perfectly (though with some open files) The Compaq tech has replaced the internal DAT drive and is considering replacing the RAID controller, SCSI card etc. Any ideas would be gratefully accepted. Thanks, Rob -- From: Ben Eastwood Reply To:retro-talk Sent: Tuesday, 5 December 2000 3:52 AM To: [EMAIL PROTECTED] Subject: BSOD with Retrospect 5.1 Server I get a reproducable blue screen on a compaq 1600 R with two smart array controllers (221 and 3200) both controlling RAID 5 arrays. The crash happens everytime I do the device scan. I think it's related to the RAID controllers, but I'm not sure. Has anyone seen this behavior before? Machine is running NT 4.0 SP 6a, and we have St Bernard's Open File Manager on it as well. TIA Ben -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
