subject:"\\\\\\\[tor\\\\\\\-bugs\\\\\\\] #25694 \\\\\\\[Applications\\\\\\\/Tor Browser\\\\\\\]\\\\\\\: Activity 3.1\\\\\\\: Improve the user experience of updating Tor Browser"

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  closed
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:  fixed
 Keywords:  ux-team, tbb-update   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by antonela):

 \o/

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  closed
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:  fixed
 Keywords:  ux-team, tbb-update   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by gk):

 * status:  needs_information => closed
 * resolution:   => fixed


Comment:

 Replying to [comment:20 antonela]:
 > On my side, yes.

 I parse this as "We are good with closing this ticket". :) If not, please
 reopen.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, tbb-update   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by antonela):

 On my side, yes.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  needs_information
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, tbb-update   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by gk):

 * status:  assigned => needs_information


Comment:

 Are we good with this ticket as all child tickets are closed or is there
 work left to do here?

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2019-02-01 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, tbb-updater  |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by gk):

 * keywords:  ux-team => ux-team, tbb-updater


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-12-17 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by mcs):

 I created #28885 to implementation of the "Downloading Package Feedback"
 item.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-08-21 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by mcs):

 Replying to [comment:13 antonela]:
 > About changelogs, yes! We should include them or at least link to this
 list. I added a small link at the right top, just behind the Tor Browser
 Version.
 >
 > Question about Tor Browser changelogs: How are they generated? manually?
 Who does that? How is the process? I'm thinking about to have a readable
 list like:
 >
 > https://www.mozilla.org/en-US/firefox/releases/
 > https://www.mozilla.org/en-US/firefox/61.0/releasenotes/
 > https://www.sketchapp.com/updates/
 >
 > Do you think is something worth to explore for the next iteration? If
 yes, I'll fill a ticket for it.

 We had a brief conversation about this on IRC in #tor-dev. Here is what I
 said there:
  Currently the change log is maintained as a text file in git by boklm and
 GeKo (mostly).
  It lives at https://gitweb.torproject.org/builders/tor-browser-
 build.git/tree/projects/tor-browser/Bundle-Data/Docs/ChangeLog.txt
  about:tbupdate reads it as a local file (no network access)
  We could just put it on a website but I like having something in the
 browser package that people download too.
  Some people probably want all the details with ticket numbers and other
 people would probably prefer a simpler, friendlier format.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-08-20 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by gk):

 Replying to [comment:13 antonela]:
 > A recap:
 >
 > **Tor Browser is Outdated**
 > When Tor Browser tells users that an update is available and users delay
 the restart by clicking [not now], we will keep the red dot at the
 Hamburger Menu button. Also, we will reduce the delay before the browser
 displays such a doorhanger prompt (#26049).
 >
 > **Downloading Package Feedback**
 > When a new version is ready to get downloaded, Tor Browser will prompt
 the doorhanger (1.1). When the user clicks on [Download and Restart], the
 download starts and the download icon appears on the hamburger menu.
 > (1.1)
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.2.png
 >
 > One remaining question here, when the download is ready, will we ask
 users to confirm the restart? (1.2) or will we restart automatically?
 > (1.2)
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.2B.png
 >
 > Also, seems like Chrome/Brave's approach for UI feedback once a file is
 downloading is the preferred. I think we can consider this
 improvement/discussion for the next iteration (#27028).
 >
 > **Tor Browser is Updated**
 > When the browser restarts, a fresh `about:tor` page will appear. The
 main title will change to the familiar "Tor Browser has been updated"
 (1.3).
 >
 > (1.3)
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.3C.jpg
 >
 > About changelogs, yes! We should include them or at least link to this
 list. I added a small link at the right top, just behind the Tor Browser
 Version.
 >
 > Question about Tor Browser changelogs: How are they generated? manually?
 Who does that? How is the process? I'm thinking about to have a readable
 list like:
 >
 > https://www.mozilla.org/en-US/firefox/releases/
 > https://www.mozilla.org/en-US/firefox/61.0/releasenotes/
 > https://www.sketchapp.com/updates/
 >
 > Do you think is something worth to explore for the next iteration? If
 yes, I'll fill a ticket for it.

 FWIW: That's #27213.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-08-15 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by antonela):

 A recap:

 **Tor Browser is Outdated**
 When Tor Browser tells users that an update is available and users delay
 the restart by clicking [not now], we will keep the red dot at the
 Hamburger Menu button. Also, we will reduce the delay before the browser
 displays such a doorhanger prompt (#26049).

 **Downloading Package Feedback**
 When a new version is ready to get downloaded, Tor Browser will prompt the
 doorhanger (1.1). When the user clicks on [Download and Restart], the
 download starts and the download icon appears on the hamburger menu.
 (1.1)
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.2.png

 One remaining question here, when the download is ready, will we ask users
 to confirm the restart? (1.2) or will we restart automatically?
 (1.2)
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.2B.png

 Also, seems like Chrome/Brave's approach for UI feedback once a file is
 downloading is the preferred. I think we can consider this
 improvement/discussion for the next iteration (#27028).

 **Tor Browser is Updated**
 When the browser restarts, a fresh `about:tor` page will appear. The main
 title will change to the familiar "Tor Browser has been updated" (1.3).

 (1.3)
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.3C.jpg

 About changelogs, yes! We should include them or at least link to this
 list. I added a small link at the right top, just behind the Tor Browser
 Version.

 Question about Tor Browser changelogs: How are they generated? manually?
 Who does that? How is the process? I'm thinking about to have a readable
 list like:

 https://www.mozilla.org/en-US/firefox/releases/
 https://www.mozilla.org/en-US/firefox/61.0/releasenotes/
 https://www.sketchapp.com/updates/

 Do you think is something worth to explore for the next iteration? If yes,
 I'll fill a ticket for it.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-08-15 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.3C.jpg" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-05-16 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by mcs):

 Replying to [comment:11 gk]:
 >
 > > Considerations using FF60 Update flow
 > >
 > > **Tor Browser is Outdated**
 > >
 > > When Tor Browser tells to users that an update is available and users
 delay the restart by clicking [not now], I propose to:
 > > 1. load a new tab with 1.0 and keep the red restart notification at
 the Menu button OR
 > > 2. keep the red dot at the Menu button without load a new tab.
 >
 > I think 2. is enough at least for now (we can iterate later on that if
 we think that's necessary).

 Kathy and I agree. Firefox has a mechanism to automatically open the
 doorhanger prompt if the user hasn't updated for some period of time after
 the browser notices that an update is available. We can use that mechanism
 to make sure our users notice the pending update. #26049 is about reducing
 the delay before the browser displays such a doorhanger prompt.

 > > If we will keep the notification at the Menu button, what does happen
 when the user wants to open the menu? Has FF60 a kind of notification bar
 as we have now?
 > >
 > > https://trac.torproject.org/projects/tor/attachment/ticket/25694/TTB-
 restart-menu.png
 >
 > I tried a bit but could not get it to work. But maybe I need to try
 harder or look at the code. So, I don't know. But having this bar on the
 menu, shown in red as the item on the hamburger menu button, sounds
 helpful to me.

 Firefox does include a notification area within the hamburger menu. This
 is a screenshot:

 [[Image(FF hamburger restart to update.png)]]

 > > **Downloading Package Feedback**
 > >
 > > Check
 
[1.1](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.2.png)
 and
 
[1.1.2](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.3.png).
 We can use the same doorhanger to keep the activity on the same side of
 the window and use the Download icon to illustrate what is happening under
 the hoods.
 >
 > Sounds good to me. As I said in the meeting if we want to get fancy we
 could show the remaining time of the download (Firefox is doing so when
 downloading normal stuff, so there is already UI and logic available for
 the general case). But I am fine deferring that to an iteration.

 For notification during download, Kathy and I were thinking of something
 more subtle, especially since it can take a while to download the update.
 Our idea is to have an icon on the hamburger menu (maybe the download icon
 as Antonela suggested). To see details about the update, the user would
 open the hamburger menu and we would use the notification area within the
 hamburger menu to show details.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-05-16 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by mcs):

 * Attachment "FF hamburger restart to update.png" added.

 Sample prompt within hamburger menu

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

2018-05-16 Thread Tor Bug Tracker & Wiki

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by gk):

 Replying to [comment:10 antonela]:
 > As was decided at last meeting, I have been working with FF60 UI/UX
 >
 > So far, we have this user flow once TB opens
 >
 >
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/25694-2.png
 >
 > We also discussed to remove the 'Never check for updates' and 'Check for
 updates but let you choose to install them' user options in
 `about:preferences`. In that case, the user flow is going to look like
 >
 >
 https://trac.torproject.org/projects/tor/attachment/ticket/25694/25694-3.png

 Not necessarily. We don't back out support for non-automatic updates, we
 just remove the UI for making this option easier accessible. It's still
 possible to flip the respective preferences in `about:config` and this
 option won't go away.

 > Considerations using FF60 Update flow
 >
 > **Tor Browser is Outdated**
 >
 > When Tor Browser tells to users that an update is available and users
 delay the restart by clicking [not now], I propose to:
 > 1. load a new tab with 1.0 and keep the red restart notification at the
 Menu button OR
 > 2. keep the red dot at the Menu button without load a new tab.

 I think 2. is enough at least for now (we can iterate later on that if we
 think that's necessary).

 > If we will keep the notification at the Menu button, what does happen
 when the user wants to open the menu? Has FF60 a kind of notification bar
 as we have now?
 >
 > https://trac.torproject.org/projects/tor/attachment/ticket/25694/TTB-
 restart-menu.png

 I tried a bit but could not get it to work. But maybe I need to try harder
 or look at the code. So, I don't know. But having this bar on the menu,
 shown in red as the item on the hamburger menu button, sounds helpful to
 me.

 > If not, could the warning notification bubble be placed at the Tor
 Button? Could we have a notification banner like the menu button have
 right now but at the Tor Button Menu? If you think this is the way, I'll
 mockup it.

 No, we should get rid of things in Torbutton. I would like to have the
 update related item gone in the menu and not a new one at its place.

 > **Downloading Package Feedback**
 >
 > Check
 
[1.1](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.2.png)
 and
 
[1.1.2](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.3.png).
 We can use the same doorhanger to keep the activity on the same side of
 the window and use the Download icon to illustrate what is happening under
 the hoods.

 Sounds good to me. As I said in the meeting if we want to get fancy we
 could show the remaining time of the download (Firefox is doing so when
 downloading normal stuff, so there is already UI and logic available for
 the general case). But I am fine deferring that to an iteration.

 > This proposal is useful because we are using a default browser behavior
 for downloading so users can easily identify that a download is
 progressing. Right after it finishes, we should open the Menu icon's
 doorhanger like img 1.2. I made two options:
 
[1.2A](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.2A.png)
 and
 
[1.2B](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.2B.png).

 We should not introduce another color for the state of "update is ready
 but user has not decided yet whether to restart or not". Just go with the
 red one + some words as you suggested to hint at this being important.

 > Another option could be using the same icon we have by default at the
 Menu icon and then open a doorhanger explaining the downloading. A ↓ icon,
 instead of the ↑ used now, makes more sense for users to illustrate that
 something is downloading.

 The "up icon" used by Mozilla serves a different purpose: it's meant to
 illustrate to the user that they are *up*dating the Firefox version I
 think (not *down*loading something because that's essentially not
 important to a "normal" user and rightly so; they just want to have the
 latest Firefox). So, we can essentially use both depending on what we want
 to stress in which context (the updating or the download ongoing).

 > **Tor Browser is Updated**
 >
 > It is fancy what Firefox has right now
 >
 >

Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

Comment (by antonela):

As was decided at last meeting, I have been working with FF60 UI/UX

So far, we have this user flow once TB opens

https://trac.torproject.org/projects/tor/attachment/ticket/25694/25694-2.png

We also discussed to remove the 'Never check for updates' and 'Check for
updates but let you choose to install them' user options in
`about:preferences`. In that case, the user flow is going to look like

https://trac.torproject.org/projects/tor/attachment/ticket/25694/25694-3.png

Considerations using FF60 Update flow

**Tor Browser is Outdated**

When Tor Browser tells to users that an update is available and users
delay the restart by clicking [not now], I propose to:
1. load a new tab with 1.0 and keep the red restart notification at the
Menu button OR
2. keep the red dot at the Menu button without load a new tab.

If we will keep the notification at the Menu button, what does happen when
the user wants to open the menu? Has FF60 a kind of notification bar as we
have now?

https://trac.torproject.org/projects/tor/attachment/ticket/25694/TTB-
restart-menu.png

If not, could the warning notification bubble be placed at the Tor Button?
Could we have a notification banner like the menu button have right now
but at the Tor Button Menu? If you think this is the way, I'll mockup it.

**Downloading Package Feedback**

Check

[1.1](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.2.png)
and

[1.1.2](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.1.3.png).
We can use the same doorhanger to keep the activity on the same side of
the window and use the Download icon to illustrate what is happening under
the hoods.

This proposal is useful because we are using a default browser behavior
for downloading so users can easily identify that a download is
progressing. Right after it finishes, we should open the Menu icon's
doorhanger like img 1.2. I made two options:

[1.2A](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.2A.png)
and

[1.2B](https://trac.torproject.org/projects/tor/attachment/ticket/25694/1.2B.png).

Another option could be using the same icon we have by default at the Menu
icon and then open a doorhanger explaining the downloading. A ↓ icon,
instead of the ↑ used now, makes more sense for users to illustrate that
something is downloading.

**Tor Browser is Updated**

It is fancy what Firefox has right now

https://trac.torproject.org/projects/tor/attachment/ticket/25694/Captura%20de%20pantalla%202018-05-11%20a%20la(s)%2010.43.26%20AM.png

But it seems like it has some of the problems mentioned above, eg. line of
death. So, my proposal here is: once user restarts, the message in
`about:tor` updates and we keep for a few seconds a Check icon at the
right Menu button. I'm not sure how Firefox is showing any feedback at
menu icon by default (or if they are doing it at least), but I made a blue
and green options for it.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "TTB-restart-menu.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "Captura de pantalla 2018-05-11 a la(s) 10.43.26 AM.png"
 added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "25694-3.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "25694-2.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.3B.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.3A.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.2B.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.1.3.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.2A.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.1.2.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.0.2.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by cypherpunks):

 Replying to [comment:8 antonela]:
 > Another thing I would like to explore is if we can show in some way a
 successful update.  `About:tor` seems to be the first place to do it at
 first glance. But you mentioned that a lot of people doesn't have
 `about:tor` as a homepage. Should we do more research about it? How % of
 users have a custom home page? And how might the prompt works once the
 user restart?
 The basic assumption is that most users don't touch the default settings,
 I'd bet at worse that only a tiny percentage have a custom homepage.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by antonela):

 Thanks, Katty and Mark! Firefox approach seems just good for what we need
 to solve.

 One thing we could discuss is the little noticeable icon we have as an
 "update remainder." We might make it more noticeable. As you mentioned in
 #26049 reducing a delay to prompt a message is a good idea. I would like
 to explore a new icon or some red flag to make it more visible.

 Another thing I would like to explore is if we can show in some way a
 successful update.  `About:tor` seems to be the first place to do it at
 first glance. But you mentioned that a lot of people doesn't have
 `about:tor` as a homepage. Should we do more research about it? How % of
 users have a custom home page? And how might the prompt works once the
 user restart?

 That said, I'm in favor to keep this looking same as FF60 as much as we
 can. For sure, there is a lot of benefits to approaching this kind of
 tasks in this way for us.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by mcs):

 Overall, the flow looks good. We will need to add some error cases, e.g.,
 if the update fails to apply, Firefox prompts the user to download a new
 installer (which seems like a good idea).

 However, Kathy and I are interested in reusing as much of the new Firefox
 updater UI as we can. Did you consider that approach? Advantages:
 * We can avoid some "line of death" problems (see
 https://textslashplain.com/2017/01/14/the-line-of-death/).
 * We reduce our dependency on about:tor (which some users do not use as
 their home page).
 * We will reduce our implementation effort and patch maintenance effort.
 * We will have the opportunity to help Mozilla improve their update UX.

 I attached a mockup (FF60 Updater.png) that shows what that might look
 like (using Firefox screenshots).

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by mcs):

 * Attachment "FF60 Updater.png" added.

 mockup based on the Firefox 60 UI

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.1.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.2.png" removed.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.2.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by antonela):

 Replying to [comment:4 mcs]:

 Thanks a lot for all the tech background added here and in #25580 too. It
 is pretty useful for our work.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---

Comment (by antonela):

 Hi all,

 Here is a first approach for Update Tor Browser UX, based on tickets
 #13309, #17594, #18179, #18193, #18948, #25151, #25580, #25702, #19270,
 #20083, and #23721.

 Please, take a look at the user flow I mapped and let me know if I'm
 missing anything.

 https://trac.torproject.org/projects/tor/attachment/ticket/25694/25694.png


 We have two main user tasks: Update Tor Browser and Check for Updates.

 I'm describing each of them here:

 **Existing Update**

 If there is an updated package to download, could we check it once the Tor
 Browser starts?

 If the package exists, could we download it automatically and inform
 users? See the image 1.1

 If the package exists, but the user has opted out for non-automatic
 updates, could we ask if they want to Download and Restart to apply
 changes? See 1.2. Do you think we need a `Settings` secondary button? I'd
 like to find some way to encourage these users to enable automatic
 updates.

 Once the updated browser restart we can show feedback to users by changing
 the `about:tor` message. See 1.3

 **Checking for Updates**

 Right now users need to go to `Tor Button → Check for Tor Browser Updates`
 to check if a new version is available.

 We could make this pattern consistent by don't open this updater windows.
 Instead, we may open the About Tor Browser popup which includes a Updates
 checking. See 1.4

 I would like to have a review on:

 - User Flow: am I missing something?
 - Top Banner: I think it is taking enough attention to explain what is
 happening, what do you think?
 - `About:Tor` Warning: The red background, is it too much?

 **Notes from tickets**
 https://share.riseup.net/#HIWU1lsguq7-avQ-4jDB7g

 **Copy**
 All the copy status is up to review.

 1.0 - Main
 Title: Your browser is outdated
 Description: Get the most recent version to keep browsing securely.
 Call To Action: Update Now

 1.1 - Banner
 Title: We found a new Tor Browser stable version. Downloading now…
 Call To Action: Restart Now
 Secondary: Settings -> about:preferences/updates

 1.2 - Banner
 Title: We found a new Tor Browser stable version. Please, download it now.
 Call To Action: Download and Restart

 1.3 - Main
 Title: Your Browser was updated
 Description: Now you are connected to Tor. Browse the internet anonymously
 and securely.

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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.3.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.4.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.2.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "1.1.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
--+---
 Reporter:  isabela   |  Owner:  antonela
 Type:  defect| Status:  assigned
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:  Sponsor17
--+---
Changes (by antonela):

 * Attachment "25694.png" added.


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Re: [tor-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser