Re: How do I force a filter to only happen after save? i.e. phase 3 ....

Hello Sean, Here is the trick to force a filter to run in phase 3. - On the form on which you want to run the filter, add a display-only field, that will be the trigger indicating it is a phase 3. - Create a dummy form, that will contain temporary values, among which the request ID of the recor

Re: Problem Importing Definitions (7.6.04SP1)

I have had a similar issue, slightly different from yours. The only way I could get it to work was to delete the forms from the target server. This might not be feasible for you if you have data in those forms. You could test with deleting a single form and then re-importing your definitions.  

Re: [$$ $$] wrap in email templates

Try: [\$\$ \$\$] On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar wrote: > Hello Everyone! > > I am having issues with using a auto-generating ticket via email for > incidents. > > I have narrowed down the issue to tickets that multiple lines in the > 'details'. > > It seems as if any tickets that

Re: [$$ $$] wrap in email templates

Permissions on field? Public? Need public! Sent from my iPhone On Dec 19, 2011, at 14:48, "Bajwa, Ibrar" wrote: > Hello Everyone! > > I am having issues with using a auto-generating ticket via email for > incidents. > > I have narrowed down the issue to tickets that multiple lines in the >

Re: [$$ $$] wrap in email templates

I find the word wrap function works fine for my templates. Couple of things you can try. First put a space between the special characters as you had in the example [$$ text $$] Second look the incoming mailbox settings. On the Advanced Configuration tab check Use Original Template Format. See p

BMC Software Earns NIAP Common Criteria EAL4 Certification for BMC Remedy AR System

For those that didn't notice the headline: BMC Software Earns NIAP Common Criteria EAL4 Certification for BMC Remedy AR System This was done against AR System 7.5.00 - but applies to later 7.x versions as well. -Davi

[$$ $$] wrap in email templates

Hello Everyone! I am having issues with using a auto-generating ticket via email for incidents. I have narrowed down the issue to tickets that multiple lines in the 'details'. It seems as if any tickets that have multiple lines in 'details' wrapped with [$$ text $$] is not accepted by remedy fo

Re: ITSM 7.6: Form that holds staff's "Availability" Information?

On Monday 19 Dec 2011 18:37:47 you wrote: > Hi listers, > I'm trying to remember name of the form on which I used to run a report to > get "availability" information on support staff. Something along the line > of "CTM:SupportGroupAssoc". > > Anyone? > > Thanks in Advance. > >

Re: How do I force a filter to only happen after save? i.e. phase 3 ....

Hi Sean To avoid the filter jump the phases, the correct syntaxis for the filter is `! no ~! Regards. J. Emilio Vargas From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] Sent: December 16, 2011 3:14 PM Subject: How do I force a filter to only happen after save? i.e. phase 3 ...

Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form..

Here is the URL for the document (v 7.5.00). http://documents.bmc.com/supportu/documents/25/70/102570/102570.pdf Thanks Mahesh On Sun, Dec 18, 2011 at 11:50 PM, vikram betholi@friends < betholi.vik...@gmail.com> wrote: > ** > Hi Mahesh, > > Sorry to ask this. > Is there any documentation (any p

Re: How do I force a filter to only happen after save? i.e. phase 3 ....

This is a really good idea and I believe it will work. I'm going to try it out and let you know if it worked. Thanks for your submission. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Babineau, Robert Sent: Monday, December 19, 2011 12:

ITSM 7.6: Form that holds staff's "Availability" Information?

Hi listers, I'm trying to remember name of the form on which I used to run a report to get "availability" information on support staff. Something along the line of "CTM:SupportGroupAssoc".   Anyone?   Thanks in Advance. _

FW: How do I force a filter to only happen after save? i.e. phase 3 ....

So, not knowing all the workflow in your process, I can't recommend anything to change to make it work with phase 1 and phase 2 processing, so I'll answer your question directly. There is no filter phase override to make them run in phase 3 (only phase 1). However, the following actions do occ

Re: Problem Importing Definitions (7.6.04SP1)

Ken, I haven't experienced this myself, but I would turn on SQL logs during both imports and compare them.I know there are no errors in the log.but you may be able to see something with close analysis. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Problem Importing Definitions (7.6.04SP1)

Hello, We are having peculiar symptoms when importing some definition files. (The definition files were exported from a 7.6.04SP1 system.) If I export a deployable application or a fairly large set of forms and related workflow (say 40 forms), I am able to import the definitions into a NEWLY i

AUTO: Guru is on vacation (returning 12/26/2011)

I am out of the office until 12/26/2011. Hi, I'll be on vacation from 19/Dec/2011 till 26/Dec/2011. I'll have very limited access to mails during my vacation and will be checking emails once or twice in a day. Hence my response will be delayed. During my absence, please contact the following te