Dear List
Yesterday’s offline session at XRCVC on Financial Awareness Workshop in association with the Office of RBI Ombudsman Mumbai, organised by XRCVC has provided participants insights by the RBI officials on 1. Reserve Bank of India- Integrated Ombudsman Scheme, 2021. 2. Modus Operandi and Precautions to be taken against Fraudulent Transactions. Sharing key takeaways from the session for the awareness of the list members. Reserve Bank of India- Integrated Ombudsman Scheme, 2021. Provides cost-free redress of customer complaints involving deficiency in services rendered by entities regulated by RBI The Scheme adopts the ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. Very important is that first complaints to be launched with the RBI regulating entity, if not resolved to the satisfaction of the customers or not replied within a period of 30 calendar days by the regulated entity then one can lodge the complaint with the RBI banking ombudsman. A Centralised Receipt and Processing Centre has been set up at RBI, Chandigarh for receipt and initial processing of physical and email complaints in any language. Complaints can be filed online on https://cms.rbi.org.in. Complaints can also be filed through the dedicated e-mail c...@rbi.org.in or sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 in the format. Physical complaint form - https://cms.rbi.org.in/cms/assets/Documents/ComplaintForm_English.pdf Additionally, a Contact Centre with a toll-free number – 14448 (9:30 am to 5:15 pm) – The Contact Centre will provide information/clarifications regarding the alternate grievance redress mechanism of RBI and to guide complainants in filing of a complaint. A copy of the Scheme is available on the RBI website and on the CMS portal ( https://cms.rbi.org.in). Specified list of exclusions or No complaint for deficiency in service shall lie under the Scheme in matters involving: (a) commercial judgment/commercial decision of a Regulated Entity; (b) a dispute between a vendor and a Regulated Entity relating to an outsourcing contract; (c) a grievance not addressed to the Ombudsman directly; (d) general grievances against Management or Executives of a Regulated Entity; (e) a dispute in which action is initiated by a Regulated Entity in compliance with the orders of a statutory or law enforcing authority; (f) a service not within the regulatory purview of the Reserve Bank; (g) a dispute between Regulated Entities; and (h) a dispute involving the employee-employer relationship of a Regulated Entity. Reserve Bank of India - Integrated Ombudsman Scheme, 2021- https://cms.rbi.org.in/cms/assets/Documents/Ombudsman_Scheme_English.pdf The most important point reiterated by the RBI officials is in case of denial and deficiency in services to persons with disabilities, we need to lodge it with the RBI ombudsman if the issue is not resolved to the satisfaction of the or not replied within a period of 30 calendar days by the banking / financial entity. In the second part of the session, RBI officials explained Modus Operandi and Precautions to be taken against Fraudulent Transactions. RBI has published a book with accessible versions named “Be Aware A Booklet on Modus Operandi of Financial Frauds” available on Sugamya Pustakalaya. https://library.daisyindia.org/NALP/searchAction?txtboxSearch=be%20aware 1. Be Aware A Booklet on Modus Operandi of Financial Frauds Consumer Education and Protection Department RBI DAISY Audio Only, English 2. Be Aware Marathi Savad Raha Jagaruk Vha EPUB Text Only, Marathi 3. Be Aware Hindi Savadhan Rahen Jagaruk Bane EPUB Text Only, Hindi 4. DE 1826 Be Aware-A Booklet on Modus Operandi of Financial Frauds EPUB Text Only, English Thanks to RBI and XRCVC for this important initiation on spreading awareness. Thanks & Regards Prashant Naik -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJgH%3DoVNV_-FzKhGkMsQZHzEmLEoXLuP8xdZ5bO4uBg6UKBm%2Bw%40mail.gmail.com.
