Re: Exchange IS errors
We did not get a solution to this problem. We finally rebooted and ran exchange optimize (perfwiz.exe) as requested by TSM support. This fixed us for now. Just an update for everyone. -- Phillip Ford Senior Software Specialist Corporate Computer Center Schering-Plough Corp. (901) 320-4462 (901) 320-4856 FAX [EMAIL PROTECTED] -Original Message- From: Del Hoobler [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2003 9:02 AM To: [EMAIL PROTECTED] Subject: Re: Exchange IS errors Mal, RC=425 means there was an Exchange error. ACN5350E means there was an unknown Exchange API error. An unknown Exchange API error means that the Exchange server encountered a situation that it did not expect, and so it failed the API call. To properly diagnose this problem, a trace will need to be obtained and examined by the support team. The trace will contain the specific error code and API that failed. You can always try rebooting the machine first, to see if the problem persists. If it does, then please call IBM support. Thanks, Del Del Hoobler IBM Corporation [EMAIL PROTECTED] - Remember that the best job security is doing a job well and doing it cheerfully. = Trying to backup and Exchange IS (sure I've asked this before but I've lost the replies that were sent). The exchange server is coming up with an API error (ACN5350E) and RC=425. * This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete.
Re: Exchange IS errors
This is funny, because our last (and first also) backup of an Exchange server was taken by TSM on 28th of February, all consecutive backups failed with the following error 03/01/03 18:31:40 ANE4993E (Session: 7720, Node: SA01_EXCHANGE) TDP MSExchgV2 NT ACN3502 TDP for Microsoft Exchange: copy backup of First Storage Group from server SA01 failed, rc = 425. The only client error messages are dsmerror.log 02/27/2003 18:34:25 ANS1005E TCP/IP read error on socket = 760, errno = 10035, reason : 'A non-blocking socket operation could not be completed immediately.'. 02/28/2003 00:03:55 ConsoleEventHandler(): Caught Logoff console event . 02/28/2003 00:03:55 ConsoleEventHandler(): Process Detached. 02/28/2003 00:03:56 ConsoleEventHandler(): Caught Logoff console event . 02/28/2003 00:03:56 ConsoleEventHandler(): Process Detached. 02/28/2003 00:04:00 ConsoleEventHandler(): Caught Shutdown console event . 02/28/2003 00:04:00 ConsoleEventHandler(): Cleaning up and terminating Process ... 02/28/2003 17:06:49 ANS1005E TCP/IP read error on socket = 752, errno = 10035, reason : 'A non-blocking socket operation could not be completed immediately.'. 02/28/2003 17:06:49 SendStartOp: Received rc: -50 trying to receive ConfirmResp verb 02/28/2003 17:06:49 ANS1814E Unable to start scheduled event 'E' 02/28/2003 17:06:49 ANS1815E Either the window has elapsed or the schedule has been deleted 02/28/2003 20:16:12 ANS1005E TCP/IP read error on socket = 756, errno = 10035, reason : 'A non-blocking socket operation could not be completed immediately.'. 03/01/2003 18:38:25 ANS1909E The scheduled command failed. 03/01/2003 18:38:25 ANS1512E Scheduled event 'EXCHANGE_SCHED' failed. Return code = 402. 03/02/2003 00:05:20 ConsoleEventHandler(): Caught Logoff console event . 03/02/2003 00:05:20 ConsoleEventHandler(): Process Detached. 03/02/2003 00:05:23 ConsoleEventHandler(): Caught Logoff console event . 03/02/2003 00:05:23 ConsoleEventHandler(): Process Detached. 03/02/2003 00:05:28 ConsoleEventHandler(): Caught Shutdown console event . 03/02/2003 00:05:28 ConsoleEventHandler(): Cleaning up and terminating Process ... and tdpexc.log keeps saying 03/01/2003 18:38:22 Backup of storage group First Storage Group failed. 03/01/2003 18:38:22 ACN5350E An unknown Exchange API error has occurred. 03/01/2003 18:38:22 Retrying failed backups... 03/01/2003 18:38:22 Backup of storage group First Storage Group failed. 03/01/2003 18:38:22 ACN5350E An unknown Exchange API error has occurred. 03/01/2003 18:38:23 Retrying failed backups... We have an open PMR with IBM and the only reason we are not active on the case is that Microsoft Network administartor says there are some problems inside that box (there are 3 more identical without any problem), so that could be Exchange or OS issue. So we wait now. Exchange 2000 and Windows 2000 Server (both SP3) TSM 5.1 Regards, Tuncel Mutlu -Original Message- From: Ford, Phillip [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2003 5:08 PM To: [EMAIL PROTECTED] Subject: Re: Exchange IS errors I have an open problem with TSM on this very subject. Their first incline is to make sure service pack 4 is installed on exchange. On ours it is/was. So that is not the fix. I will post if I find out anything. We feel that it may be size related. We have too such clients. One small and working. The large one was growing. Suddenly about a week ago it stopped working. -- Phillip Ford Senior Software Specialist Corporate Computer Center Schering-Plough Corp. (901) 320-4462 (901) 320-4856 FAX [EMAIL PROTECTED] -Original Message- From: Gibb, Malcolm A [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2003 8:48 AM To: [EMAIL PROTECTED] Subject: Exchange IS errors All, Trying to backup and Exchange IS (sure I've asked this before but I've lost the replies that were sent). The exchange server is coming up with an API error (ACN5350E) and RC=425. Mountwait is set to yes, compression is off. The Dbase is about 35GB in size. Anyone got any ideas. Mal Tel - (0191) 587 8941 Implementation Technical Lead Quantum DSMC Peterlee mailto:[EMAIL PROTECTED] * This message and any attachments are solely for the intended recipient. If you are not the intended
Re: Exchange IS errors
Mal, RC=425 means there was an Exchange error. ACN5350E means there was an unknown Exchange API error. An unknown Exchange API error means that the Exchange server encountered a situation that it did not expect, and so it failed the API call. To properly diagnose this problem, a trace will need to be obtained and examined by the support team. The trace will contain the specific error code and API that failed. You can always try rebooting the machine first, to see if the problem persists. If it does, then please call IBM support. Thanks, Del Del Hoobler IBM Corporation [EMAIL PROTECTED] - Remember that the best job security is doing a job well and doing it cheerfully. = Trying to backup and Exchange IS (sure I've asked this before but I've lost the replies that were sent). The exchange server is coming up with an API error (ACN5350E) and RC=425.
Re: Exchange IS errors
I have an open problem with TSM on this very subject. Their first incline is to make sure service pack 4 is installed on exchange. On ours it is/was. So that is not the fix. I will post if I find out anything. We feel that it may be size related. We have too such clients. One small and working. The large one was growing. Suddenly about a week ago it stopped working. -- Phillip Ford Senior Software Specialist Corporate Computer Center Schering-Plough Corp. (901) 320-4462 (901) 320-4856 FAX [EMAIL PROTECTED] -Original Message- From: Gibb, Malcolm A [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2003 8:48 AM To: [EMAIL PROTECTED] Subject: Exchange IS errors All, Trying to backup and Exchange IS (sure I've asked this before but I've lost the replies that were sent). The exchange server is coming up with an API error (ACN5350E) and RC=425. Mountwait is set to yes, compression is off. The Dbase is about 35GB in size. Anyone got any ideas. Mal Tel - (0191) 587 8941 Implementation Technical Lead Quantum DSMC Peterlee mailto:[EMAIL PROTECTED] * This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete.
Re: Exchange IS errors
Is this exchange 5.5 ? And trying a full backup ? If so, the only way I have found to correct it is to reboot the exchange system. I have not found a reason yet, but I believe it is a low level inconsistency in the exchange DB, once rebooted the consistency checker seems to fix it. Take a look in the event viewer for any ESE97 messages and find the return codes listed. EVENT 102 and 104, with a return code of (1884). Make a note of them and place a call with IBM. I have been seeing this for sometime. I was sent a test backup program from ITSM support but I have not had a failure since receiving it. My exchange group claims there is no corruption and the TSM software is at fault. I have seen the exact same error on Exchange 5.5 sp2 and 3, on NT 4.0 sp 4 through 6a and the same exchange combinations on W2K sp2. Also using the TDP for exchange 1.1.1.0 and 2.2. Out of the 23 exchange servers, almost all have had this at least once. And the busiest systems have had multiple occurrences. Duane Ochs Systems Administration Quad/Graphics Inc. 414.566.2375 -Original Message- From: Gibb, Malcolm A [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2003 8:48 AM To: [EMAIL PROTECTED] Subject: Exchange IS errors All, Trying to backup and Exchange IS (sure I've asked this before but I've lost the replies that were sent). The exchange server is coming up with an API error (ACN5350E) and RC=425. Mountwait is set to yes, compression is off. The Dbase is about 35GB in size. Anyone got any ideas. Mal Tel - (0191) 587 8941 Implementation Technical Lead Quantum DSMC Peterlee mailto:[EMAIL PROTECTED]
Re: Exchange IS errors
Duane, Great Stuff, will schedule reboot, one thing I have just noticed in the event log were 1160 event's. These point towards memory errors on the server itself. The server is 5.5 and sp4 with NT 4.0 sp6a. I've been trying a full backup and its been driving me mad. Cheers for the tips Mal -Original Message- From: Ochs, Duane [mailto:[EMAIL PROTECTED] Sent: 05 March 2003 15:25 To: [EMAIL PROTECTED] Subject: Re: Exchange IS errors Is this exchange 5.5 ? And trying a full backup ? If so, the only way I have found to correct it is to reboot the exchange system. I have not found a reason yet, but I believe it is a low level inconsistency in the exchange DB, once rebooted the consistency checker seems to fix it. Take a look in the event viewer for any ESE97 messages and find the return codes listed. EVENT 102 and 104, with a return code of (1884). Make a note of them and place a call with IBM. I have been seeing this for sometime. I was sent a test backup program from ITSM support but I have not had a failure since receiving it. My exchange group claims there is no corruption and the TSM software is at fault. I have seen the exact same error on Exchange 5.5 sp2 and 3, on NT 4.0 sp 4 through 6a and the same exchange combinations on W2K sp2. Also using the TDP for exchange 1.1.1.0 and 2.2. Out of the 23 exchange servers, almost all have had this at least once. And the busiest systems have had multiple occurrences. Duane Ochs Systems Administration Quad/Graphics Inc. 414.566.2375 -Original Message- From: Gibb, Malcolm A [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2003 8:48 AM To: [EMAIL PROTECTED] Subject: Exchange IS errors All, Trying to backup and Exchange IS (sure I've asked this before but I've lost the replies that were sent). The exchange server is coming up with an API error (ACN5350E) and RC=425. Mountwait is set to yes, compression is off. The Dbase is about 35GB in size. Anyone got any ideas. Mal Tel - (0191) 587 8941 Implementation Technical Lead Quantum DSMC Peterlee mailto:[EMAIL PROTECTED]
Re: Exchange IS errors
Hi, we found that this RC=425 is related to an NT memory problem, see Microsoft retain for a fix if available. Till now, we had to reboot the server ! René LAMBELET NESTEC SA GLOBE - Global Business Excellence Central Support Center Information Technology Av. Nestlé 55 CH-1800 Vevey (Switzerland) tél +41 (0)21 924 35 43 fax +41 (0)21 703 30 17 local UBS-Nestec, Bussigny mailto:[EMAIL PROTECTED] This message is intended only for the use of the addressee and may contain information that is privileged and confidential. -Original Message- From: Del Hoobler [mailto:[EMAIL PROTECTED] Sent: Wednesday,5. March 2003 16:02 To: [EMAIL PROTECTED] Subject: Re: Exchange IS errors Mal, RC=425 means there was an Exchange error. ACN5350E means there was an unknown Exchange API error. An unknown Exchange API error means that the Exchange server encountered a situation that it did not expect, and so it failed the API call. To properly diagnose this problem, a trace will need to be obtained and examined by the support team. The trace will contain the specific error code and API that failed. You can always try rebooting the machine first, to see if the problem persists. If it does, then please call IBM support. Thanks, Del Del Hoobler IBM Corporation [EMAIL PROTECTED] - Remember that the best job security is doing a job well and doing it cheerfully. = Trying to backup and Exchange IS (sure I've asked this before but I've lost the replies that were sent). The exchange server is coming up with an API error (ACN5350E) and RC=425.
