Re: upload enhanced conversions without using the conversion adjustment service

[Alex Garcia]

This way of interacting with the API is not documented anywhere. It is the 
first time I've heard this is possible.

Also, a reply from your colleague to this thread on Sept 21st and Sept 22nd 
is contradictory to what you've just mentioned.

Overall, it is not clear how to proceed.

Ideally, the documentation should be updated & improved.

And we would like to see code examples of how we can send the user 
identifiers along with other basic conversion data in the same call.
On Thursday, October 19, 2023 at 6:31:17 PM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us. 
>
> Yes, sending the user identifiers together with the ClickConversion API 
> call will work the same as first sending a ClickConversion with the gclid 
> and order id and then afterwards sending a ConversionAdjustment API call 
> with the hashed email, hashed phone number and order id. In fact, sending 
> the user identifiers together with the ClickConversion API call is the 
> preferred way to send conversion data, as it allows Google to better match 
> conversions to users and campaigns.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02omR0U:ref"
>
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: upload enhanced conversions without using the conversion adjustment service

[Alex Garcia]

Also, it is not clear in the documentation if we should send the Enhanced 
Conversion Data WITHIN 24 hours, as stated here: "Make sure to send the 
conversion data using the Google Ads API within 24 hours of the conversion 
to ensure that we can attribute and perform the measurement for you in a 
timely way." > https://support.google.com/google-ads/answer/13261987 or if 
we should send the Enhanced Conversion Data AFTER 24 hours, as stated here: 
"Key Point: Wait 24 hours after a conversion is reported before adjusting 
it to avoid a CONVERSION_NOT_FOUND or TOO_RECENT_CONVERSION error." 
> https://developers.google.com/google-ads/api/docs/conversions/upload-adjustments

On Tuesday, October 10, 2023 at 10:29:10 AM UTC+2 Alex Garcia wrote:

> Hi there, can you please clarify this text: "In order to implement 
> enhanced conversions using the Google Ads API, you must record conversions 
> using a regular conversion tracking tag on your website." extracted from 
> this link: https://support.google.com/google-ads/answer/13261987
>
> We want to send Conversion Data via API + Enhanced Conversion Data via API.
>
> Is this possible or not?
>
> On Friday, September 22, 2023 at 3:01:25 PM UTC+2 Google Ads API Forum 
> Advisor wrote:
>
>> Hi,
>>
>> Thank you for getting back to us and providing the feedback.
>>
>> I will share the feedback with the rest of our team. If you have any more 
>> queries related to Google Ads API 
>> <https://developers.google.com/google-ads/api/docs/start>, please feel 
>> free to get back to us.
>>
>>   
>> This message is in relation to case "ref:_00D1U1174p._5004Q2omR0U:ref"
>>
>> Thanks,
>>   
>> [image: Google Logo] Google Ads API Team 
>>
>>  
>>
>>

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Re: upload enhanced conversions without using the conversion adjustment service

[Alex Garcia]

Hi there, can you please clarify this text: "In order to implement enhanced 
conversions using the Google Ads API, you must record conversions using a 
regular conversion tracking tag on your website." extracted from this 
link: https://support.google.com/google-ads/answer/13261987

We want to send Conversion Data via API + Enhanced Conversion Data via API.

Is this possible or not?

On Friday, September 22, 2023 at 3:01:25 PM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us and providing the feedback.
>
> I will share the feedback with the rest of our team. If you have any more 
> queries related to Google Ads API 
> , please feel 
> free to get back to us.
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2omR0U:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>  
>
>

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Re: iRe: The click associated with the given identifier or iOS URL parameter occurred less than 6 hours ago, please retry after 6 hours have passed

[Alex Garcia]

Any updates in regards to my last question?

On Friday, September 29, 2023 at 5:31:43 PM UTC+2 Alex Garcia wrote:

> Hi there, thanks for the update in the documentation & system! So now it's 
> clear that we can send click data the moment it is generated and we no 
> longer have to wait 6 hours for that.
>
> Can you please check this thread as well? 
> https://groups.google.com/u/1/g/adwords-api/c/dbMP1K_yb6w/m/0q7RhSQFBQAJ
>
> If we want to upload Enhanced Conversions, do we still need to wait 24 
> hours after we send the initial Conversion data?
>
> This waiting time should be reduced as well, for convenience, or even 
> better, being able to send the Enhanced data in the same call as the 
> Conversion data.
>
> On Thursday, September 28, 2023 at 9:40:23 PM UTC+2 Google Ads API Forum 
> Advisor wrote:
>
>> Hi,
>>
>> I just submitted the documentation changes, and it should go live 
>> shortly. The summary is that you will no longer see the TOO_RECENT_CLICKS, 
>> but the recommendation of waiting 6 hours for TOO_RECENT_CONVERSION_ACTION 
>> is left in place for a newly created conversion action.
>>
>>
>> Regards
>> Anash
>>
>> ref:_00D1U1174p._5004Q2Wvmdh:ref
>>
>

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Re: iRe: The click associated with the given identifier or iOS URL parameter occurred less than 6 hours ago, please retry after 6 hours have passed

[Alex Garcia]

Hi there, thanks for the update in the documentation & system! So now it's 
clear that we can send click data the moment it is generated and we no 
longer have to wait 6 hours for that.

Can you please check this thread as 
well? https://groups.google.com/u/1/g/adwords-api/c/dbMP1K_yb6w/m/0q7RhSQFBQAJ

If we want to upload Enhanced Conversions, do we still need to wait 24 
hours after we send the initial Conversion data?

This waiting time should be reduced as well, for convenience, or even 
better, being able to send the Enhanced data in the same call as the 
Conversion data.

On Thursday, September 28, 2023 at 9:40:23 PM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> I just submitted the documentation changes, and it should go live shortly. 
> The summary is that you will no longer see the TOO_RECENT_CLICKS, but the 
> recommendation of waiting 6 hours for TOO_RECENT_CONVERSION_ACTION is left 
> in place for a newly created conversion action.
>
>
> Regards
> Anash
>
> ref:_00D1U1174p._5004Q2Wvmdh:ref
>

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Re: iRe: The click associated with the given identifier or iOS URL parameter occurred less than 6 hours ago, please retry after 6 hours have passed

[Alex Garcia]

Any updates on this thread?

On Friday, September 22, 2023 at 8:51:26 AM UTC+2 Alex Garcia wrote:

> At least here: 
> https://developers.google.com/google-ads/api/docs/conversions/upload-clicks 
> it still shows:
>
> "If you encounter a TOO_RECENT_CONVERSION_ACTION or TOO_RECENT_EVENT 
> response message to an upload conversion request, wait at least 6 hours 
> after the action creation or event before retrying the failed rows."
>
> On Thursday, September 21, 2023 at 10:19:13 PM UTC+2 Google Ads API Forum 
> Advisor wrote:
>
>> Hi,
>>
>> We believe this limit has been removed a while back, I'll try to confirm 
>> it with the team and update any documentation if applicable.
>>
>> Regards
>>
>> Anash
>>
>> ref:_00D1U1174p._5004Q2Wvmdh:ref
>>
>

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Re: iRe: The click associated with the given identifier or iOS URL parameter occurred less than 6 hours ago, please retry after 6 hours have passed

[Alex Garcia]

At least 
here: 
https://developers.google.com/google-ads/api/docs/conversions/upload-clicks 
it still shows:

"If you encounter a TOO_RECENT_CONVERSION_ACTION or TOO_RECENT_EVENT 
response message to an upload conversion request, wait at least 6 hours 
after the action creation or event before retrying the failed rows."

On Thursday, September 21, 2023 at 10:19:13 PM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> We believe this limit has been removed a while back, I'll try to confirm 
> it with the team and update any documentation if applicable.
>
> Regards
>
> Anash
>
> ref:_00D1U1174p._5004Q2Wvmdh:ref
>

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Re: upload enhanced conversions without using the conversion adjustment service

[Alex Garcia]

The way this works is not optimal. We should be able to send all the data 
in the same request. This behavior (sending all the data at once) is used 
in all the other advertising APIs: Facebook, TikTok, Snapchat, Reddit etc.

Plus I see the following > Key Point: Wait 24 hours after a conversion is 
reported before adjusting it to avoid a CONVERSION_NOT_FOUND or 
TOO_RECENT_CONVERSION error.

So not only do we need to wait 6 hours to send the "*uploadClickConversions*" 
data, but we need to wait another 24 hours to send the "
*uploadConversionadjustments*".

Again, this is a problem of Google Ads API and the way it works in the 
backend. I guess the only reason why you implement such long waiting times 
is because your system can't process data on the go, and it has a queue of 
events to process. This can be solved by improving the way you process 
events (gclid / wbraid / gbraid). Hope you can take this feedback into 
consideration!
On Friday, September 22, 2023 at 8:17:02 AM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi,
>
>
> Thank you for getting back to us.
>
> Upon checking further, I understand that your query is whether you can 
> send the "ConversionAdjustment" adjustment object in the same Google Ads 
> API request as when you are sending the "uploadClickConversions" object.
>
> You would not send conversion adjustments in the same request as click 
> conversion uploads because the usage of their purpose is different. The 
> uploadConversionadjustments 
> 
>  are 
> used to modify the existing conversion data, while uploadClickConversions 
>  
> are used to record new conversions.
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2omR0U:ref"
>
> Thanks, 
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: upload enhanced conversions without using the conversion adjustment service

[Alex Garcia]

Can we send the "ConversionAdjustment" adjustment object in the same Google 
Ads API request as when we are sending the "uploadClickConversions" object?

On Thursday, September 21, 2023 at 11:29:51 AM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi Alex,
>
> Thank you for getting back to us.
>
> Please note that it is not possible to Upload Enhanced Conversions for Web 
> 
>  without 
> the Conversion Adjustment service.
>
> In order to clarify how a call would be, could you please specify what 
> exactly you are looking for? 
>
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2omR0U:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>  
>
>

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Re: upload enhanced conversions without using the conversion adjustment service

[Alex Garcia]

Hi there, thanks for your reply. In fact, that's the link I was looking at, 
but there, all it says is use the "Conversion Adjustment" service.

So it's not really clear in the documentation how we should use the 
"Enhanced Conversions for Web" without the "Conversion Adjustment" service.

Can you please clarify or illustrate how a call would be? Maybe using this 
code as a base 
point: 
https://developers.google.com/google-ads/api/samples/upload-offline-conversion

On Wednesday, September 20, 2023 at 1:25:18 PM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you would like to 
> implement the Enhanced Conversions feature and would like to know if you 
> can send the enhanced first-party user data in the same call as the normal 
> user data or make an additional call to Google Ads with the Conversion 
> Adjustment service.
>
> Yes, you can send the enhanced first-party user data in the same call as 
> the normal user data (gclid, timestamp, value, currency etc.). I would 
> recommend you to check Upload Enhanced Conversions for Web 
> 
>  to 
> know more about how to leverage enhanced conversions for web by sending 
> first-party customer data in the form of conversion adjustments by using 
> the Google Ads API.
>
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2omR0U:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>  
>
>

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Re: iRe: The click associated with the given identifier or iOS URL parameter occurred less than 6 hours ago, please retry after 6 hours have passed

[Alex Garcia]

Any updates to improve this delay of 6 hours? With Facebook & TikTok Ads 
API, you can upload the conversions right away, without having to wait 6 
hours.

On Friday, February 10, 2023 at 4:45:59 AM UTC+1 Robert De Vivo wrote:

> Another person here suffering with this, no idea why Google drops the ball 
> here.. Simple fix ?? Can you guys escalate this to your team this is 
> leaving revenue on the table
>
> On Wednesday, July 6, 2022 at 3:56:49 PM UTC-4 Mike M wrote:
>
>> Alex, I know that I'm responding to this thread very late. (I don't work 
>> for Google, btw.) We encountered the same delay issue in our campaigns. To 
>> rectify the problem, we added a tracking system called Matomo (which has a 
>> free community edition adn was formerly called Piwik) so that we could 
>> create event pixels in our customer flow and then track those to see where 
>> issues were and fix those, as well as do split tests, etc. This gives you 
>> an instant dashboard to see events live. Eventually, I coded a custom 
>> replacement to Matomo for our company using PHP and MySQL which suited our 
>> needs even better than Matomo. However, we use the google offline 
>> conversions API because we found that using Javascript tracking pixels back 
>> to Google was not as accurate as using the API, and because then we could 
>> upload upsells that occur in our call center separate from a customer's ad 
>> click flow (just as long as we stored their gclid in our database for later 
>> use in that upsell flow). Yes, there's a 6 hour delay for what Google sees 
>> and optimizes on, but our campaigns operate fine and we can use the Matomo 
>> (and now our custom code) for looking at the data differently and live.
>>
>> On Thursday, February 17, 2022 at 4:50:14 PM UTC-5 Alex Garcia wrote:
>>
>>> Hi Anash,
>>>
>>> Yes, I know how it works, but ideally, it should work in real time, 
>>> without having to wait 6 hours to post the data.
>>>
>>> I have already explained the reasons why this is not ideal (current 
>>> scenario).
>>>
>>> Would you be able to send a feedback request to the engineering team so 
>>> they implement real time uploading in the near future?
>>>
>>> Thanks
>>>
>>> On Thursday, February 17, 2022 at 10:44:15 PM UTC+1 adsapi wrote:
>>>
>>>> Hi Hustle,
>>>>
>>>> It is recommended that you keep a 6 hour window before uploading 
>>>> conversions. If you try uploading earlier, the some of the conversions may 
>>>> fail to import and you need to retry them once 6 hours have passed.
>>>>
>>>> Cheers
>>>> Anash
>>>>
>>>> ref:_00D1U1174p._5004Q2Wvmdh:ref
>>>>
>>>

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Upload Enhanced Conversions without using the Conversion Adjustment service

[Alex Garcia]

We would like to implement the Enhanced Conversions feature to be able to 
send hashed first-party user data to the Google Ads API when upload Offline 
Conversions. We already have the Google Ads API implementation in place.

So we would like to know if we can send the enhanced first-party user data 
in the same call as the normal user data (gclid, timestamp, value, currency 
etc.) or if we need to make an additional call to Google Ads with the 
Conversion Adjustment service.

We are getting the first-party user data right when we get the conversion, 
so we can send it straight away. I don't see the point of sending it in a 
different call to the Google Ads API.

Please clarify if we can send ALL the info in the same call.

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Re: ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

This is unacceptable.

So 10% of our clicks are coming with WBRAID parameter.

And we can't track them. Because we don't have an Account Manager. And we 
can't get one by request.

This is because Google doesn't have the proper systems in place.

I was expecting more from Google to be honest.
On Friday, August 5, 2022 at 8:07:36 PM UTC+2 adsapi wrote:

> Hi Alex,
>
> Thanks for your patience. I’ve received an update from my team.
>
> You may need to reach out to your account manager if you have it since 
> allowlist needs to be done from the Account manager’s side for the Wbraid / 
> Gbraid feature. As you mentioned before, you do not have an account 
> manager, then it is not possible do allowlist. With this, I would suggest 
> keeping an eye on this *blog* 
>  as we 
> will post any relevant updates when they become supported.
>
> Regards,
> [image: Google Logo] 
> Yasar 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2d3Bv5:ref
>

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Re: ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

Any updates on this one Aryeh?

On Wednesday, August 3, 2022 at 5:40:35 PM UTC+2 adsapi wrote:

> Hi Alex,
>
> Let me bring this up with my team. We will get back to you as soon as 
> possible.
>
> Regards,
>
> [image: Google Logo] 
> Aryeh 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2d3Bv5:ref
>

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Re: ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

This is their new reply:

=
Unfortunately, no account manager is assigned to Google Ads account 
X. Since account managers are assigned automatically by the system, 
we have no way to request the manager. Please follow the API support given 
instructions. 
=

So it seems that there is no way to get a Google Ads Representative 
assigned, and therefore we can't enabled "wbraid" tracking.

Do you see the incongruence here?

Google should better handle these situations, specially when 10% of the 
clicks are coming with "wbraid" parameter. That means that 10% of the 
tracking IS LOST as of right now.

Just because "wbraid" tracking is on an allowlist only access, and to be 
able to get allowed, we need a Google Ads Rep.

Someone here can help us solve this issue?


On Wednesday, August 3, 2022 at 1:40:02 PM UTC+2 adsapi wrote:

> Hi Alex,
>
> Thank you for getting back to us. I am Sherwin from Google Ads API. I hope 
> that you are doing well today.
>
> Our team understands the issue you are currently encountering. To be 
> honest here with you, our team would not be able to identify a Google 
> representative for you. Once you are connected to a Google representative / 
> Account manager, then you may include them in this thread or recommend them 
> to contact our team separately through our googleadsa...@google.com alias, 
> so we can then provide them the information they need to have your account 
> allowlisted to use the wbraid feature.
>
> If you do not have an account manager, it is not possible do allowlist. 
> You need to wait until this feature opens for everyone in public release as 
> per our guide 
> ,
>  
> it states that : 
>
>- Uploading offline conversions using wbraid or gbraid instead of 
>gclid is currently behind an allowlist, and we expect to eventually roll 
> it 
>out to all users.  
>
> Please keep an eye on our blog  for 
> further updates and announcements. 
>
> Kind regards, 
> [image: Google Logo] 
> Sherwin Vincent 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2d3Bv5:ref
>

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Re: ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

This is what they replied:



I am happy to help you! Unfortunately your provided problem is out of my 
expertise. However I would like to share an email where you are able to ask 
about your provided problem. Please feel free to write at this email 
googleadsapi-supp...@google.com about your issue.
  
Should you have additional questions, do not hesitate to answer this email.

Wishing you a great day!



Google Ads API forum experts told me to contact Google Ads Support. Google 
Ads Support told me to contact Google Ads API Support.

There is clearly a problem here of who is responsible of enabling this 
feature. We are in a loop.

What should I do now? There should be better guidelines here.

On Wednesday, August 3, 2022 at 9:34:07 AM UTC+2 Alex Garcia wrote:

> It has been 3 days since I've contacted Google Ads support to ask for a 
> Representative. Still no reply.
>
> On Monday, August 1, 2022 at 11:06:53 AM UTC+2 adsapi wrote:
>
>> Hi Alex,
>>
>> Thank you for getting back to the Google Ads API team.
>>
>> With regard to, "*When 10% of the clicks are coming with "wbraid" value, 
>> this feature shouldn't be in beta and show be available to all 
>> advertisers.*", 
>> I am afraid that this is not the way for allowlisting. That said, we would 
>> really suggest making contact with the Google Representative that will be 
>> assigned to you, please have them reach out to us at 
>> googleadsa...@google.com if they have questions with the allowlisting 
>> process.
>>
>> Regards,
>> [image: Google Logo] 
>> Carmela 
>> Google Ads API Team 
>>   
>>
>> ref:_00D1U1174p._5004Q2d3Bv5:ref
>>
>

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Re: ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

It has been 3 days since I've contacted Google Ads support to ask for a 
Representative. Still no reply.

On Monday, August 1, 2022 at 11:06:53 AM UTC+2 adsapi wrote:

> Hi Alex,
>
> Thank you for getting back to the Google Ads API team.
>
> With regard to, "*When 10% of the clicks are coming with "wbraid" value, 
> this feature shouldn't be in beta and show be available to all 
> advertisers.*", 
> I am afraid that this is not the way for allowlisting. That said, we would 
> really suggest making contact with the Google Representative that will be 
> assigned to you, please have them reach out to us at 
> googleadsa...@google.com if they have questions with the allowlisting 
> process.
>
> Regards,
> [image: Google Logo] 
> Carmela 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2d3Bv5:ref
>

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Re: ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

When 10% of the clicks are coming with "wbraid" value, this feature 
shouldn't be in beta and show be available to all advertisers.

On Monday, August 1, 2022 at 5:49:04 AM UTC+2 adsapi wrote:

> Hi Alex,
>
> Thank you for reaching out to us.
>
> This feature is currently running in a limited beta, and the allowlisting 
> process can be initiated via your representative, that’s why for now, I 
> would suggest you wait for the Product team as they are the right team to 
> request a Google Representative for you. If you are able to make contact 
> with the Google Representative that will be assigned to you, please have 
> them reach out to us at googleadsa...@google.com if they have question 
> with the allowlisting process.
>
> Best regards,
> [image: Google Logo] 
> Heidi 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2d3Bv5:ref
>

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Re: Google Ads API vs Google Ads Conversion Tag

[Alex Garcia]

I know how it works Darwin.

I am just providing feedback on why the offline conversions should be 
instant and not with a 6 hours delay.

Otherwise, we are at a disadvantage compared to Google Ads conversion tag.

On Monday, August 1, 2022 at 8:52:07 AM UTC+2 adsapi wrote:

> Hi Alex,
>  
>
> Thanks for reaching out to the Google Ads API team. I hope you are doing 
> well today.
>  
>
> Upon checking your concern, it seems that your issue is about offline 
> upload conversion. This issue about 4-6 hours waits to upload offline 
> conversions this is normal behavior Google Ads based on this guide 
>  . However, 
> if you want to know more about Import conversions from ad clicks. I would 
> suggest reaching out to the Product Team via this link  
> , as they should be more 
> equipped to provide guidance on this matter.
>  
>
> Regards,
> [image: Google Logo] 
> Darwin 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2d3BwB:ref
>

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Google Ads API vs Google Ads Conversion Tag

[Alex Garcia]

I implemented the Google Ads API because Conversion Tracking based in 
cookies / JS is going to end in the near future. I did this with all the 
major ad platforms.

The problem with Google is that the Google Ads API does not behave the same 
as the Google Ads Conversion Tag.

The biggest disadvantage that I am seeing is the need to wait from 4-6 
hours to upload offline conversions. This is specially a big issue when 
running big volume campaigns.

https://developers.google.com/google-ads/api/docs/conversions/upload-clicks
https://support.google.com/google-ads/answer/7012522?hl=en

This is too much time to wait to upload conversions. Other ad platforms 
allow to send CLICK IDs the moment they are generated.

I don't understand why Google Ads API can't process CLICK IDs in real time 
and the Google Ads Conversion Tag can.

This is a clear disadvantage between using the API vs the JS tag. Because 
you don't see real time data in the Google Ads dashboard, you see data with 
6 hours delay, causing making bad optimization decisions (pausing 
campaigns, ad groups, ads etc.)

I hope you can fix this soon and really take action on this feedback.

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Re: ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

I have already sent a message 
here: https://support.google.com/google-ads/gethelp to request a Google Ads 
Representative.

But this process shouldn't be like this. Too much hassle to be able to get 
access to a needed tracking feature.

On Saturday, July 30, 2022 at 10:55:41 AM UTC+2 Alex Garcia wrote:

> I am getting this error when uploading conversions that used "wbraid" 
> instead of "gclid":
>
> ERROR: Customer is not allowlisted for accessing this feature., at 
> conversions[0].wbraid
>
> https://developers.google.com/google-ads/api/docs/conversions/upload-clicks
>
> I have been reading about "wbraid", and it seems that you need to be 
> allowlisted to get access to this feature, which doesn't make sense.
>
> And to get allowlisted you need to have a Google Ads Representative 
> assigned to your account.
>
> Currently I don't have a Google Ads Representative assigned to my account, 
> so I can't activate the "wbraid" and the tracking for these clicks is lost.
>
> How can I get a Google Ads Representative assigned?
>

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ERROR: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

[Alex Garcia]

I am getting this error when uploading conversions that used "wbraid" 
instead of "gclid":

ERROR: Customer is not allowlisted for accessing this feature., at 
conversions[0].wbraid

https://developers.google.com/google-ads/api/docs/conversions/upload-clicks

I have been reading about "wbraid", and it seems that you need to be 
allowlisted to get access to this feature, which doesn't make sense.

And to get allowlisted you need to have a Google Ads Representative 
assigned to your account.

Currently I don't have a Google Ads Representative assigned to my account, 
so I can't activate the "wbraid" and the tracking for these clicks is lost.

How can I get a Google Ads Representative assigned?

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Re: (OAuth) Token has been expired or revoked

[Alex Garcia]

For anyone having this problem. You actually need to create NEW OAuth 
credentials, after you have upgraded the OAuth from TESTING to IN 
PRODUCTION.

I did that, and now it works. If you used the old credentials, the Refresh 
Token is going to expire after 7 days.

On Monday, March 7, 2022 at 6:44:12 AM UTC+1 adsapi wrote:

> Hi Alex,
>
> Thank you for reaching out to Google Ads API Forums.
>
> It appears that your concern is related to refresh token expiration. With 
> this, I would recommend posting your concern here 
> , this was also 
> included inside the support link my colleague provided. This is a public 
> forum which is dedicated to Oauth2 and refresh token related questions. I 
> hope this helps.
>
> Let us know if you have any questions.
>
> Regards,
> [image: Google Logo] 
> Carmela 
> Google Ads API Team 
>   
>
>
>
>
>
>
>
>
>  
>
> ref:_00D1U1174p._5004Q2XjtpY:ref
>

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Re: ERROR: The click associated with the identifier or iOS URL parameter does not exist in the system. This can occur if the identifier or iOS URL parameter are collected for non Google Ads clicks (e.

[Alex Garcia]

They told me the following from the Google Ads Product support team:


*Unfortunately, we're not able to check the origin.Have a nice rest of the 
day!*

So they are not able to check the origin of the GCLID provided.

Is there a way to check the origin of the GCLID (ourselves), without the 
need to interact with the API? Meaning, via the User Dashboard.

On Thursday, March 3, 2022 at 8:05:06 AM UTC+1 adsapi wrote:

> Hi Alex,
>
> I understand the inconvenience you are encountering due to this issue.
>
> Firstly, for the GCLID that you provided, could you confirm where you 
> initially acquired this? I asked because, if this GCLID is indeed 
> associated to your Google Ads account, then performing a click_view 
>  
> report request should confirm this and you can refer to the values returned 
> by the click_view.gclid 
> 
>  
> field.
>
> In addition, you may note that our API team does not have visibility as to 
> other possible platforms a GCLID could be generated from. If there are 
> external sources, then this is already outside of our API team's scope.
>
> For this reason, our team has recommended that you reach out to the Google 
> Ads Product support team, so that you may be able to inquire from their 
> team regarding the origin of the said GCLID, and if they can look it up as 
> a valid one that can be uploaded into your account. You may note as well 
> that if you inquire regarding the specific API error, instead of the 
> validity/origin of the GCLID itself, the support team may direct you back 
> to our channel.
>
> That being said, in the API's perspective, we recommend first that you 
> perform the request using the *click_view* report. If no results are 
> returned in your queries, then you may reach out once more to the Product 
> team to confirm the source or origin of the said GCLID. I hope this helps.
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2WyI7w:ref
>

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Re: (OAuth) Token has been expired or revoked

[Alex Garcia]

The link provided requires to pay to get access to support. We are not 
willing to do so, to get help.

On Friday, March 4, 2022 at 3:39:38 AM UTC+1 adsapi wrote:

> Hi Alex,
>
> Thank you for providing more details to your concern.
>
> Based on the provided screenshot, I can see that you have already "*In 
> production*" publishing status so the 7 days expiration seems not 
> applicable on the error that you encountered. But please note that there 
> are different reasons why the refresh token is expiring and you can see it 
> on this document 
> 
> .
>
> However, since the issue is more specific to refresh tokens, then I would 
> suggest reaching out to the more equipped team for this concern via this 
> link 
> 
> .
>
> Regards,
> [image: Google Logo] 
> Ernie John 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2XjtpY:ref
>

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Re: (OAuth) Token has been expired or revoked

[Alex Garcia]

In order to get access to Google Ads API Console support team you need to 
pay for a higher tier of support.

Can you please confirm that the Project is indeed, "In production" status? 
With the screenshot provided.

It seems like the verification process got stuck and it's not moving 
forward, but I think the Project is already "In production".

On Thursday, March 3, 2022 at 9:32:04 AM UTC+1 adsapi wrote:

> Hi Alex,
>
> Thank you for your follow up question.
>
> The 7 day expiration should only apply to the (TESTING) refresh token. As 
> for the client_id and client_secret, there should be no need to generate 
> new ones.
>
> Should you have additional questions related to the tokens and the 
> credentials, and factors that may affect expiration, you may reach out 
> instead to the Google API Console support team. I hope this helps.
>
> Best regards,
>
> [image: Google Logo] 
> Peter Laurence 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2XjtpY:ref
>

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Re: (OAuth) Token has been expired or revoked

[Alex Garcia]

Can you please confirm the following?

When we change the status of the Project OAuth from TESTING to IN 
PRODUCTION, should we generate a NEW Google Client ID and Google Client 
Secret?

We did the test with the OLD Google Client ID and Google Client Secret 
(after changing from TESTING to IN PRODUCTION), and that might be the cause 
for it to doesn't work as expected (expired after 7 days).

On Tuesday, March 1, 2022 at 4:32:16 AM UTC+1 adsapi wrote:

> Hello Alex,
>
> Thank you for reaching out to us.
>
> Please note that this forum channel can only provide assistance to 
> issues/concerns related to the AdWords API 
>  / Google 
> Ads API .
>
> I'm afraid that concerns related to refresh token expiration is already 
> outside of our team's expertise. We recommend that you reach out to the 
> Console Team via this link 
> 
>  instead.
>
> As an aside, for the OAuth2 desktop app flow 
> ,
>  
> you can persist a refresh token (see also factors 
>  
> that 
> may affect refresh token expiration) to obtain a new access token whenever 
> necessary. When using one of our client libraries 
> , 
> you can authorize your app by filling out a configuration file.
>
> Regards,
> [image: Google Logo] 
> Mark Kevin 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2XjtpY:ref
>

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Re: ERROR: The click associated with the given identifier or iOS URL parameter is either too old to be imported or occurred before the conversion click through lookback window for the specified combin

[Alex Garcia]

Hi there,

The support is not really helpful. You are telling me to contact the 
Product Team. This is the reply by the product team:

*Unfortunately, since this is an API issue, we're not able to help out with 
that. API issues are out of scope for the Google Ads customer support.*

You are passing the buck among yourselves and no one is taking 
responsibility for the incident.

Can someone please help me?

On Friday, February 25, 2022 at 5:10:42 PM UTC+1 adsapi wrote:

> Hello Hustle,
>
> Thanks for the clarification. For better understanding of the issue you 
> are facing, could you please share the complete request 
> 
>  
> and response 
> 
>  
> logs with request ID 
> 
>  
> and request header 
> 
>  
> generated on your end, so our team can better check the root cause of the 
> error?
> Please send the requested details via the Reply privately to the author 
> option. If this option is not available, you may send the details directly 
> to us googleadsapi-supp...@google.com alias instead.
>
> Best regards,
> [image: Google Logo] 
> Jakeia Sabrina 
> Google Ads API Team 
>
>  
>
>
> ref:_00D1U1174p._5004Q2WyIAg:ref
>

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Re: ERROR: The click associated with the identifier or iOS URL parameter does not exist in the system. This can occur if the identifier or iOS URL parameter are collected for non Google Ads clicks (e.

[Alex Garcia]

Hi there,

The support is not really helpful. You are telling me to contact the 
Product Team. This is the reply by the product team:

*Unfortunately, since this is an API issue, we're not able to help out with 
that. API issues are out of scope for the Google Ads customer support.*

You are passing the buck among yourselves and no one is taking 
responsibility for the incident.

Can someone please help me?

On Tuesday, March 1, 2022 at 10:42:22 AM UTC+1 adsapi wrote:

> Hi Alex,
>
> Thank you for the reply.
>
> I would also suggest to reach out to the product team via this link 
>  as they are more equipped 
> to explain the behavior of the ads and clarify why your ads showed in the 
> dart search that led to this issue. As much as we want to provide support 
> here, our product knowledge is limited only, specifically to the behavior 
> when the said checkboxes are marked/unmarked, and so we wouldn't be able to 
> provide the information that your are looking for.
>
> Regards,
> [image: Google Logo] 
> Ernie John 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2WyI7w:ref
>

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Re: ERROR: The click associated with the identifier or iOS URL parameter does not exist in the system. This can occur if the identifier or iOS URL parameter are collected for non Google Ads clicks (e.

[Alex Garcia]

If I launch a campaign *WITHOUT* those checkboxes marked, then I don't 
understand why traffic is coming from Search & Display Network (outside of 
Google Network), that have invalid click ID values.

The Product team has not changed anything under my campaign settings.

On Monday, February 28, 2022 at 4:18:00 PM UTC+1 adsapi wrote:

> Hi Alex,
>
> By default, new ad campaigns are set up to show ads across the entire 
> network to give your ads the most visibility. If clicks are generated 
> outside the "Google Network" despite disabling Search & Display Network 
> from your Campaigns, you may reach out to the Product team via this *link* 
> , for further 
> assistance as they might check the checkbox settings under "Search 
> Network," at the time of clicks occured.
>
> Regards,
> [image: Google Logo] 
> Yasar 
> Google Ads API Team 
>   
>
>  
>
>  
>
>
> ref:_00D1U1174p._5004Q2WyI7w:ref
>

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Re: (OAuth) Token has been expired or revoked

[Alex Garcia]

By the way, the change from Testing to In Production, we did it 7 days ago, 
and we checked to day, for the refresh token expiration.

So even with the "In production" status, we are still getting our refresh 
token disabled after 7 days, which makes no sense.

On Monday, February 28, 2022 at 1:46:30 PM UTC+1 Alex Garcia wrote:

> We are having problems with the refresh token.
>
> Based on this info: 
> https://developers.google.com/identity/protocols/oauth2#expiration
>
> *A Google Cloud Platform project with an OAuth consent screen configured 
> for an external user type and a publishing status of "Testing" is issued a 
> refresh token expiring in 7 days.*
>
> We have changed the status from Testing to In Production:
>
> [image: check.jpg]
>
> But still getting the refresh token expired after 7 days. This is the 
> error message we get when trying to authenticate:
>
> ERROR: Client error: `POST https://oauth2.googleapis.com/token` 
> <https://oauth2.googleapis.com/token> resulted in a `400 Bad Request` 
> response:
> {
>   "error": "invalid_grant",
>   "error_description": "Token has been expired or revoked."
> }
>
> How can we solve this issue?
>

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Re: ERROR: The click associated with the identifier or iOS URL parameter does not exist in the system. This can occur if the identifier or iOS URL parameter are collected for non Google Ads clicks (e.

[Alex Garcia]

Why a click could be generated outside the "Google Network"? I am disabling 
Search & Display Network from my Campaigns.

On Thursday, February 24, 2022 at 7:26:37 AM UTC+1 adsapi wrote:

> Hi Hustle,
>
> Thank you for the replies. I'm also a member of Google Ads API team and 
> allow me to provide support here.
>
> With regard to your concern, it appears that the GCLID generated outside 
> the Google Network is not accepted by the conversion upload. This is the 
> reason why the error occurred. With this, I would suggest reaching out to 
> the Product team  to 
> confirm this behavior. I routed you because they know the product level 
> functionalities of conversion. If they can confirm that this is not 
> possible, then this is not also available in the Google Ads API as it is 
> only mimicking the functionalities and behavior of the UI. Also you can 
> raise the question about the GCLID format and how it is being generated 
> because this is done by UI.
>
> Best regards,
> [image: Google Logo] 
> Jinky 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2WyI7w:ref
>

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Re: ERROR: The click associated with the given identifier or iOS URL parameter is either too old to be imported or occurred before the conversion click through lookback window for the specified combin

[Alex Garcia]

But this is definitely not the case, as we are uploading recent Click IDs. 
These Click IDs were produced within the last 24 hours.

On Thursday, February 24, 2022 at 1:01:22 PM UTC+1 adsapi wrote:

> Hi Hustle,
>
> Thank you for the replies. 
>
> I would like to give an idea of what is click through lookback window 
> days. This means the maximum number of days which may elapse between an 
> impression and a conversion without an interaction and the maximum number 
> of days is 90. With this, the GCLID that you want to upload is older than 
> 90 days, I'm afraid that you will no longer be able to upload it. If you 
> try to upload this GCLID then you will encounter the said error.
>
> Best regards,
> [image: Google Logo] 
> Jinky 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2WyIAg:ref
>

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Re: ERROR: The click associated with the given identifier or iOS URL parameter is either too old to be imported or occurred before the conversion click through lookback window for the specified combin

[Alex Garcia]

The errors are not the same, that's why I opened a different thread.

I believe these are 2 different errors and the way to handle them should be 
different.

On Wednesday, February 23, 2022 at 8:23:57 PM UTC+1 adsapi wrote:

> Hello Hustle,
>
> Thanks for reaching out. With regards to your concern, it looks like we 
> have a duplicate thread for this issue. We can keep correspondence related 
> to this issue on the other thread and I will close this thread to avoid any 
> kind of confusion. Also, it has more context than this thread.
>
> Best regards,
> [image: Google Logo] 
> Jakeia Sabrina 
> Google Ads API Team 
>
>  
>
>
> ref:_00D1U1174p._5004Q2WyIAg:ref
>

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Re: ERROR: The click associated with the identifier or iOS URL parameter does not exist in the system. This can occur if the identifier or iOS URL parameter are collected for non Google Ads clicks (e.

[Alex Garcia]

Yes, using V10.

I am having issues just with some click IDs. The majority of them are 
getting processed correctly.

So the implementation is good, it's just that some clicks don't get 
processed correctly.

What does "dart search" stand for?

On Wednesday, February 23, 2022 at 7:24:27 PM UTC+1 adsapi wrote:

> Hello Hustle,
>
> Thanks for reaching out to the Google Ads API forum team. Can you please 
> confirm if you are using the GoogleAds API v10?
> If you are already on v10 and still having issues, kindly share the 
> complete request 
> 
>  
> and response 
> 
>  
> logs with request ID 
> 
>  
> and request header 
> 
>  
> generated on your end, so our team can better check the root cause of the 
> error?
>
> Please send the requested details via the Reply privately to the author 
> option. If this option is not available, you may send the details directly 
> to us googleadsapi-supp...@google.com alias instead. 
>
> Best regards,
> [image: Google Logo] 
> Jakeia Sabrina 
> Google Ads API Team  
>
> ref:_00D1U1174p._5004Q2WyI7w:ref
>

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