Re: NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API

[Roman Prokhorov]

Thanks, Bryan!

We deleted direct accesses from problem accounts, now it’s only MCC access. 
Also we added MCC-account to billing settings, and now everything works 
fine.

вторник, 28 января 2020 г., 22:09:41 UTC+3 пользователь adsapiforumadvisor 
написал:
>
> Hi Roman,
>
> Thank you for the clarification. I’ve checked up on the account 
> 241-343-3532 and see that the issue could be because this account is not 
> set up on your MCC account (881-280-3214) consolidated billing plan. I 
> looked in “Tools & Settings” > “Billing Settings” > “Billing Transfers” and 
> see that your billing transfer setup (consolidated billing) is different 
> than your other accounts. You can see more about setting up the correct 
> consolidated billing for existing accounts here 
> .
>  
> Let me know if you run into further issues.
>
> Thank you,
> Bryan, Google Ads API Team
>
>
> ref:_00D1U1174p._5001USx03G:ref
>

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Re: NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API

[Roman Prokhorov]

We've removed account 526-973-2272 from management of 241-343-3532 , but 
script still have same problem : (

вторник, 28 января 2020 г., 13:14:41 UTC+3 пользователь Roman Prokhorov 
написал:
>
> Hi Bryan!
>
> Sorry, there was a mistake in my first message. My MCC-account is 
> 881-280-3214, and I try to get budget for account 241-343-3532, so error is 
> result of this SOAP request:
>
> http://schemas.xmlsoap.org/soap/envelope/; xmlns:ns1="
> https://adwords.google.com/api/adwords/cm/v201809; xmlns:ns2="
> https://adwords.google.com/api/adwords/billing/v201809;
> >2413433532
> *REMOVED*
> DS_finbot (Google Apps Script)
> false
> false
> 
>
> 881-280-3214 is managing account for 241-343-3532, and we have no access 
> to 526-973-2272 (it's MCC, which client used before work with us).
>
>
>
> понедельник, 27 января 2020 г., 22:13:57 UTC+3 пользователь 
> adsapiforumadvisor написал:
>>
>> Hi Roman,
>>
>> Thanks for reaching out to us. I took a look at your account hierarchy 
>> and found that your MCC account (881-280-3214) does not directly manage the 
>> MCC account (526-973-2272). However, I do see that both accounts have one 
>> account that is managed by both accounts, which has a CID of 241-343-3532. 
>> Is this account an account you also have issues with? Or is it just the MCC 
>> account 526-973-2272? Please let me know.
>>
>> Thank you,
>> Bryan, Google Ads API Team
>>
>>
>> ref:_00D1U1174p._5001USx03G:ref
>>
>

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Re: NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API

[Roman Prokhorov]

Hi Bryan!

Sorry, there was a mistake in my first message. My MCC-account is 
881-280-3214, and I try to get budget for account 241-343-3532, so error is 
result of this SOAP request:

http://schemas.xmlsoap.org/soap/envelope/; xmlns:ns1=
"https://adwords.google.com/api/adwords/cm/v201809; xmlns:ns2=
"https://adwords.google.com/api/adwords/billing/v201809;
>2413433532
*REMOVED*
DS_finbot (Google Apps Script)
false
false


881-280-3214 is managing account for 241-343-3532, and we have no access to 
526-973-2272 (it's MCC, which client used before work with us).



понедельник, 27 января 2020 г., 22:13:57 UTC+3 пользователь 
adsapiforumadvisor написал:
>
> Hi Roman,
>
> Thanks for reaching out to us. I took a look at your account hierarchy and 
> found that your MCC account (881-280-3214) does not directly manage the MCC 
> account (526-973-2272). However, I do see that both accounts have one 
> account that is managed by both accounts, which has a CID of 241-343-3532. 
> Is this account an account you also have issues with? Or is it just the MCC 
> account 526-973-2272? Please let me know.
>
> Thank you,
> Bryan, Google Ads API Team
>
>
> ref:_00D1U1174p._5001USx03G:ref
>

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NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API

[Roman Prokhorov]

Hello!

I'm tring to retrieve BudgetOrderService data for all 50+ clients of 
MCC-account. Most of data is getting correctly, but queries for 2 accounts 
return errors like this:

http://schemas.xmlsoap.org/soap/envelope/;
>https://adwords.google.com/api/adwords/billing/v201809; xmlns=
"https://adwords.google.com/api/adwords/cm/v201809;>
00059d178c5315f80a812315b60cd727BudgetOrderService
get1
129

soap:Server[NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API
 
@ ; trigger:'Customer is not a manager']
https://adwords.google.com/api/adwords/cm/v201809; xmlns:ns2=
"https://adwords.google.com/api/adwords/billing/v201809;>[NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API
 
@ ; trigger:'Customer is not a manager']
ApiException
http://www.w3.org/2001/XMLSchema-instance; xsi:type="NotWhitelistedError"
>Customer is not a manager
NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API
NotWhitelistedError
CUSTOMER_NOT_WHITELISTED_FOR_API


But my MCC-account (881-280-3214) IS a manager/administrator for this 
account (526-973-2272), I can see it in Ads UI. All other setting are also 
similar to same settings of subaccounts, for which script works correctly. 

We've tried to write to our Ads personal managers to give all necessary 
permissions, but they sent us to forum.

How to fix this problem?

Thanks!

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