Re: Can't create test account

[Google Ads API Forum Advisor Prod]

Hello,

I'll work with you offline on this since it looks like a separate issue. I see 
your private message, and I'll get back to you there.

Cheers,
Nadine, Google Ads API Team
ref:_00D1U1174p._5004Q1zLiHa:ref

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Re: Can't create test account

[baxter kevin]

Hi

'Other' works for creating refresh token, but we still can't make our first 
call (
https://github.com/googleads/google-ads-python/blob/master/examples/basic_operations/get_campaigns.py
)

Here is the output error:

google.auth.exceptions.RefreshError: ('invalid_grant: Bad Request', '{\n  
> "error": "invalid_grant",\n  "error_description": "Bad Request"\n}')
>

Any idea how we can diagnose?

Thanks

On Saturday, 16 May 2020 01:49:24 UTC+8, adsapiforumadvisor wrote:
>
> Hi,
>
> How strange. That interface, used to have 'Other', then they changed it to 
> 'Desktop app'. I can see that yours is the old way of doing it; perhaps, 
> they haven't pushed the change to all the accounts. Please try choosing 
> 'Other'. 
>
> Thanks,
> Nadine, Google Ads API Team
>
> ref:_00D1U1174p._5004Q1zLiHa:ref
>

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Re: Can't create test account

[Google Ads API Forum Advisor Prod]

Hi,

How strange. That interface, used to have 'Other', then they changed it to 
'Desktop app'. I can see that yours is the old way of doing it; perhaps, they 
haven't pushed the change to all the accounts. Please try choosing 'Other'.

Thanks,
Nadine, Google Ads API Team
ref:_00D1U1174p._5004Q1zLiHa:ref

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Re: Can't create test account

[baxter kevin]

Hi Nadine

We can now generate refresh token, but still can't make our first call (
https://github.com/googleads/google-ads-python/blob/master/examples/basic_operations/get_campaigns.py
)

Here is the output error:

google.auth.exceptions.RefreshError: ('invalid_grant: Bad Request', '{\n  
> "error": "invalid_grant",\n  "error_description": "Bad Request"\n}')
>

Any idea how we can diagnose?

Thanks

* We input the client ID and secret in the yaml file which generate the 
fresh token.



On Friday, 15 May 2020 23:55:39 UTC+8, adsapiforumadvisor wrote:
>
> Hello,
>
> I'm happy to hear that! You can use any account to generate the client ID 
> and client secret. Just keep in mind that you have to use the same client 
> ID and client secret to generate the refresh token as you do when you make 
> the API calls. 
>
> Regards,
> Nadine, Google Ads API Team
>
> ref:_00D1U1174p._5004Q1zLiHa:ref
>

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Re: Can't create test account

[baxter kevin]

Thanks

I'm following the guide and have new question...
Guide: 
https://developers.google.com/adwords/api/docs/guides/authentication#installed

I can't see there are desktop or installed app option here when I'm 
creating credentials.. (screenshot attached.)

Any hint what I'm missing..

Thanks


On Friday, 15 May 2020 23:55:39 UTC+8, adsapiforumadvisor wrote:
>
> Hello,
>
> I'm happy to hear that! You can use any account to generate the client ID 
> and client secret. Just keep in mind that you have to use the same client 
> ID and client secret to generate the refresh token as you do when you make 
> the API calls. 
>
> Regards,
> Nadine, Google Ads API Team
>
> ref:_00D1U1174p._5004Q1zLiHa:ref
>

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Re: Can't create test account

[Google Ads API Forum Advisor Prod]

Hello,

I'm happy to hear that! You can use any account to generate the client ID and 
client secret. Just keep in mind that you have to use the same client ID and 
client secret to generate the refresh token as you do when you make the API 
calls.

Regards,
Nadine, Google Ads API Team
ref:_00D1U1174p._5004Q1zLiHa:ref

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Re: Can't create test account

[baxter kevin]

Thanks!!
This really helps!!

Just another question I'm not very clear now:

I'm following this guide:
https://developers.google.com/adwords/api/docs/guides/first-api-call

Currently I have: 
developer token  -  from production account
test account id   -  from test account

Things that not sure about: 
*clientId / secret*
*Do we use test Google account or production Google account to create 
credentials?*

Thanks





On Friday, 15 May 2020 21:57:14 UTC+8, adsapiforumadvisor wrote:
>
> Hello!
>
> By default, all test accounts are closed because they are no serving 
> accounts. Even though a test account is listed as closed, you can still use 
> it in the API. I took a look at your manager account, and you have two 
> client accounts (860-520-9335 and 825-131-2129) that were created under the 
> manager account. You creations are working, and you can make API calls 
> under those new child accounts. Make sure to click on the down arrow next 
> to your manager account number, then click the 3 dots, and then select 
> Canceled accounts. Since all test accounts are canceled in the system, you 
> have to select that in order to see them in the UI.
>
>
>
> Happy coding,
> Nadine, Google Ads API Team
>
> ref:_00D1U1174p._5004Q1zLiHa:ref
>

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Re: Can't create test account

[Google Ads API Forum Advisor Prod]

Hello again,

I see my screenshot for some reason did not make it through in the last 
message. My inbox must have not had its coffee, yet. I'm attaching it here.

Best,
Nadine, Google Ads API Team
ref:_00D1U1174p._5004Q1zLiHa:ref

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Re: Can't create test account

[Google Ads API Forum Advisor Prod]

Hello!

By default, all test accounts are closed because they are no serving accounts. 
Even though a test account is listed as closed, you can still use it in the 
API. I took a look at your manager account, and you have two client accounts 
(860-520-9335 and 825-131-2129) that were created under the manager account. 
You creations are working, and you can make API calls under those new child 
accounts. Make sure to click on the down arrow next to your manager account 
number, then click the 3 dots, and then select Canceled accounts. Since all 
test accounts are canceled in the system, you have to select that in order to 
see them in the UI.



Happy coding,
Nadine, Google Ads API Team
ref:_00D1U1174p._5004Q1zLiHa:ref

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Re: Can't create test account

[baxter kevin]

Hi Nadine

Here is my case:


1. It shows "manager (closed)" there (screenshot 1)
2. After I got redirected after creating account, the test account didn't 
get created (screenshot 2)

So don't know what to do...

Thanks


On Friday, 15 May 2020 03:06:59 UTC+8, adsapiforumadvisor wrote:
>
> Greetings!
>
> Even though you're getting that it's asking for Billing, your account is 
> created, and you can still use that test account through the API as 
> mentioned in this forum post 
>  . 
> Are you experiencing issues when trying to do things through the API 
> against this new test account? Test accounts were primarily created for use 
> with our APIs, so it's expected that after creating the account, you would 
> interact with it through the API. If you're having issues with sending 
> requests through the API to the new account, please reply privately, and I 
> can work with you through those issues.
>
> Thanks,
> Nadine Wang, Google Ads API Team
>
> ref:_00D1U1174p._5004Q1zLiHa:ref
>

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Re: Can't create test account

[Google Ads API Forum Advisor Prod]

Hi All,

Thank you for your patience regarding this issue. This is out of scope for our 
team as the underlying issue is occurring in the Google Ads UI, but I will 
further check on this internally. Once we have more insight or any updates, 
rest assured we will reach out to you on this thread.

Regards,
Danica, Google Ads API Team
ref:_00D1U1174p._5004Q1zLiHa:ref

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Re: Can't create test account

[Tal Lipits]

btw - did you manage to run any calls to the API yet?

Since I do have a working test account for adwords - although it's a 
manager account, not client - I gave it a try, and got 
AuthenticationError.OAUTH_TOKEN_INVALID
I used a python code sample I saw in github (referenced by the official 
google api doc), I wrote about it in this thread 


On Wednesday, May 13, 2020 at 7:25:52 PM UTC+3, baxter kevin wrote:
>
> Hi Tal
>
> I understand your feeling.
> I'm also asking approval for developer token now. We can use normal ads 
> account if the developer token got granted.
>
>
>
> On Thursday, 14 May 2020 00:13:15 UTC+8, Tal Lipits wrote:
>>
>> Hi Danica,
>>
>> I'm experiencing the same thing as yvonna tania, and Celebird 
>>  from product 
>> team say that since this is test related issue, they are not the address, 
>> and redirect us back here. Here's their reply 
>> 
>> .
>> Looks like we cannot do any testing at the point because of this.
>> Any suggestion for a solution/workaound would be highly appreciated.
>>
>> Thanks,
>> Tal
>>
>>
>> https://support.google.com/google-ads/thread/46366139?hl=en=46427977
>>
>> On Wednesday, May 13, 2020 at 6:15:22 PM UTC+3, adsapiforumadvisor wrote:
>>>
>>> Hello,
>>>
>>> Thank you for reaching out! Since this issue pertains to the UI, I 
>>> suggest reaching out to the product team as they are better equipped to 
>>> handle your concern. You can contact them through their support page 
>>> here .
>>>
>>> If you have any questions regarding the API, let me know and I can 
>>> further assist you.
>>>
>>> Regards, 
>>> Danica Calusin, Google Ads API Team 
>>>
>>> ref:_00D1U1174p._5004Q1zLiHa:ref
>>>
>>

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Re: Can't create test account

[Tal Lipits]

Thanks Kevin. 
I'm still waiting for my developer token to be approved, and then, yes, I 
hope we can continue working.
Thanks


On Wednesday, May 13, 2020 at 7:25:52 PM UTC+3, baxter kevin wrote:
>
> Hi Tal
>
> I understand your feeling.
> I'm also asking approval for developer token now. We can use normal ads 
> account if the developer token got granted.
>
>
>
> On Thursday, 14 May 2020 00:13:15 UTC+8, Tal Lipits wrote:
>>
>> Hi Danica,
>>
>> I'm experiencing the same thing as yvonna tania, and Celebird 
>>  from product 
>> team say that since this is test related issue, they are not the address, 
>> and redirect us back here. Here's their reply 
>> 
>> .
>> Looks like we cannot do any testing at the point because of this.
>> Any suggestion for a solution/workaound would be highly appreciated.
>>
>> Thanks,
>> Tal
>>
>>
>> https://support.google.com/google-ads/thread/46366139?hl=en=46427977
>>
>> On Wednesday, May 13, 2020 at 6:15:22 PM UTC+3, adsapiforumadvisor wrote:
>>>
>>> Hello,
>>>
>>> Thank you for reaching out! Since this issue pertains to the UI, I 
>>> suggest reaching out to the product team as they are better equipped to 
>>> handle your concern. You can contact them through their support page 
>>> here .
>>>
>>> If you have any questions regarding the API, let me know and I can 
>>> further assist you.
>>>
>>> Regards, 
>>> Danica Calusin, Google Ads API Team 
>>>
>>> ref:_00D1U1174p._5004Q1zLiHa:ref
>>>
>>

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Re: Can't create test account

[baxter kevin]

Hi Tal

I understand your feeling.
I'm also asking approval for developer token now. We can use normal ads 
account if the developer token got granted.



On Thursday, 14 May 2020 00:13:15 UTC+8, Tal Lipits wrote:
>
> Hi Danica,
>
> I'm experiencing the same thing as yvonna tania, and Celebird 
>  from product 
> team say that since this is test related issue, they are not the address, 
> and redirect us back here. Here's their reply 
> 
> .
> Looks like we cannot do any testing at the point because of this.
> Any suggestion for a solution/workaound would be highly appreciated.
>
> Thanks,
> Tal
>
>
> https://support.google.com/google-ads/thread/46366139?hl=en=46427977
>
> On Wednesday, May 13, 2020 at 6:15:22 PM UTC+3, adsapiforumadvisor wrote:
>>
>> Hello,
>>
>> Thank you for reaching out! Since this issue pertains to the UI, I 
>> suggest reaching out to the product team as they are better equipped to 
>> handle your concern. You can contact them through their support page here 
>> .
>>
>> If you have any questions regarding the API, let me know and I can 
>> further assist you.
>>
>> Regards, 
>> Danica Calusin, Google Ads API Team 
>>
>> ref:_00D1U1174p._5004Q1zLiHa:ref
>>
>

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Re: Can't create test account

[Tal Lipits]

Hi Danica,

I'm experiencing the same thing as yvonna tania, and Celebird 
 from product 
team say that since this is test related issue, they are not the address, 
and redirect us back here. Here's their reply 

.
Looks like we cannot do any testing at the point because of this.
Any suggestion for a solution/workaound would be highly appreciated.

Thanks,
Tal


https://support.google.com/google-ads/thread/46366139?hl=en=46427977

On Wednesday, May 13, 2020 at 6:15:22 PM UTC+3, adsapiforumadvisor wrote:
>
> Hello,
>
> Thank you for reaching out! Since this issue pertains to the UI, I suggest 
> reaching out to the product team as they are better equipped to handle your 
> concern. You can contact them through their support page here 
> .
>
> If you have any questions regarding the API, let me know and I can further 
> assist you.
>
> Regards, 
> Danica Calusin, Google Ads API Team 
>
> ref:_00D1U1174p._5004Q1zLiHa:ref
>

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RE: Can't create test account

[Google Ads API Forum Advisor Prod]

Hello,

Thank you for reaching out! Since this issue pertains to the UI, I suggest 
reaching out to the product team as they are better equipped to handle your 
concern. You can contact them through their support page here.

If you have any questions regarding the API, let me know and I can further 
assist you.

Regards,
Danica Calusin, Google Ads API Team
ref:_00D1U1174p._5004Q1zLiHa:ref

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Can't create test account

[yvonna tania]

Hi

I already made a test manager account, but everytime I wanna make test 
account under this manager account, I got redirected to the billing page.

But since it is a test manager account, I can't set billing. 

So I'm getting stuck...

Anyone can help?

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I can't create test account

[Luis Hernandez]

I don't know what happen with the form for create test account, I am 
following the link in the documentation but i can't create the account, in 
the firsts intents it just create production accounts, and now just doesn't 
do anything and only go back to the first form.

I have two days trying to create the test account, and i don't know what 
else to do.

I just follow the link (https://adwords.google.com/um/Welcome/?sf=mt) I put 
it the information, press the button "Create Test Account" and nothing 
happen, just it go back to the begining.

I check my browsers (firefox and chrome), clean my cookies and accounts and 
nothing, i don't know what else to do.

Please, if anyone can help with some ideas, or try to create a test account 
to test if is something in my computer or connection, or if it is a bug in 
the test account form.

Thanks.

PD: the account in the image was created before from scratch

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Re: I can't create test account

[Anthony Madrigal]

Hi Luis,

Could you please provide me via *reply privately to author *the client 
customer Id of the account you are trying to use as a test account so that 
I could do some further investigation?

Thanks,
Anthony
AdWords API Team

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