Re: [AFMUG] Fiber

2019-09-06 Thread Clint Wiley 
It's unfortunate if that's an unpopular opinion because it rings true. Find 
some way to prepare for bigger bandwidth requirements from your customers or 
you will lose them.

On 9/6/19, 12:50 PM, "AF on behalf of Adam Moffett"  wrote:

Unpopular Opinion time:
DSL is the new dialup.  Wireless is the new DSL.  Nobody wants any of 
those if they can get something better.  You can push the end farther 
down into the future with micro POP's, MU-MIMO, big channel sizes, etc; 
but we're at the top of the hump in the business cycle and the tail is 
looming before us.  Use the cash generated by your wireless business to 
start something new, and/or plan how you'll maximize revenue on the long 
tail.  If fiber ain't your thing that's ok, but figure out some kind of 
plan.

...or I'm wrong.  Time will tell.


On 9/6/2019 12:35 PM, Matt Hoppes wrote:
> That being said -- most of the e-mails I get involved circuits I'm on, 
> but thanks to rings we don't go down.
>
> On 9/6/19 12:33 PM, Mike Hammett wrote:
>> Imagine if you sent every customer e-mails about every outage every 
>> time on your network.
>>
>>
>>
>> -
>> Mike Hammett
>> Intelligent Computing Solutions 
>> 

 
>>
>> Midwest Internet Exchange 
>> 

 
>>
>> The Brothers WISP 
>> 
>>
>>
>> 
>> 
>> *From: *"Matt Hoppes" 
>> *To: *"Adam Moffett" , "AnimalFarm Microwave 
>> Users Group" 
>> *Sent: *Friday, September 6, 2019 11:31:24 AM
>> *Subject: *Re: [AFMUG] Fiber
>>
>> That's what everyone keeps saying but my fiber provider sends me
>> e-mails every other week about pole fires taking out fiber, trees taking
>> out fiber, wind taking out fiber, etc.
>>
>> On 9/6/19 12:30 PM, Adam Moffett wrote:
>>  > When it's broken it can be expensive, but frankly it doesn't break 
>> that
>>  > often.
>>  > -Adam
>>  >
>>  > On 9/6/2019 12:29 PM, Matt Hoppes wrote:
>>  >> Except the contractor gets paid every time the fiber gets broken.
>>  >>
>>  >> On 9/6/19 12:18 PM, Adam Moffett wrote:
>>  >>> If you've only got 2 or 3 people *total* then you'd be relying on
>>  >>> contractors a lot and basically just being an owner/GC.  Your capex
>>  >>> will be higher than with in-house labor, but console yourself with
>>  >>> the idea that the contractor only gets paid once, and you get paid
>>  >>> for 50 years.
>>  >>>
>>  >>> -Adam
>>  >>>
>>  >>>
>>  >>> On 9/6/2019 8:30 AM, Matt Hoppes wrote:
>>   People ask why I don’t do fiber. The following story pretty much
>>   sums it up. For those doing fiber, how do you do it with a 2 or 3
>>   man team?  We’d be run ragged.  How do you stay sain?
>>  
>>  
>>  
>>  
>>  
>>   Someone was logging up in Ogdensburg near Joe Hill and took a tree
>>   down which took another tree down which took another tree down 
>> which
>>   snapped off the side arms of the utility pole taking out the
>>   powerlines which burned the fiber underneath it.
>>  
>>  
>>   Last night about 11 o’clock I drove up there on my way home and
>>   found the Crown Castle guys trying to figure out where the fiber
>>   damage was, I talk to them for a moment and they were like yeah 
>> it’s
>>   like 2500 feet away from here but we can’t figure out where the
>>   fiber goes, I said follow me, so they got over there and 
>> started work.
>>  
>>  
>>   Zito was already over there fixing their fiber with about 10 guys
>>   and five trucks.
>>  
>>  
>>   I just spun back up there and as of this morning they (both
>>   companies) are still trying to figure out why the fiber is not 
>> working.
>>  
>>  
>>   Add to this the utility easement is on the side of a mountain and
>>   not right beside the road. These guys had entire teams and haven’t
>>   fixed 1,500ft of fiber in 12 hours plus had to wait nearly 7hrs to
>>   even access the local due to power lines down.
>>  
>>  
>>  >>>
>>  >>>
>>  >
>>
>> -- 
>> AF mailing

Re: [AFMUG] Mesh whole house wifi

2019-09-05 Thread Clint Wiley 
I thought the latest Amplifi firmware supported TR-069?

https://community.amplifi.com/topic/1862/firmware-v3-0-0


Thanks,

Clint Wiley
Hagerstown Fiber Internet

From: AF  on behalf of Ryan Hill 
Reply-To: AnimalFarm Microwave Users Group 
Date: Thursday, September 5, 2019 at 4:39 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Mesh whole house wifi

I went through exactly the list of options that you mentioned David.  My 
favorite was the Amplifi, it worked flawlessly but it is expensive, and didn’t 
have access to the unifi controller which stunk.  They answer to that has been 
the Dream Machine which is better but still requires it’s own Unifi Controller 
which stinks for what were looking for.  We explored Calix extensively and even 
bought 25 Gigacenters and the Mesh units(Let me know if someone wants them?) 
but we too didn’t want to undertake using their cloud since we own our own ACS. 
 The onboarding of the Calix ourselves into our ACS wasn’t something we have 
time to do so we scrapped Calix.
This leaves Cambium or Ubnt
We’ve been selling managed router services with the r201s for a couple years 
but just started testing now the  r201s meshed with themselves and or the e430H 
wall units is working ok, or Unifi devices which we are deploying rapidly for 
business class applications and managing with the unifi controller.






   [cid:image001.png@01D5640B.29BB5B60]
 Ryan Hill
   Operations Manager
 Amplex Internet
  (419)837-5015 Ext 1047
  www.amplex.net<http://www.amplex.net>








On Sep 5, 2019, at 4:13 PM, Robert Andrews 
mailto:i...@avantwireless.com>> wrote:

We had customers try orbi and found a couple of problems.   1st was that you 
could not set the channel that it used for mesh.   There was a place to in the 
config but it didn't actually change anything ( it lied ) and if it chose a 
channel we were delivering on, all hell broke loose. Second was that we had a 
customer pick theirs up from Costco when they were selling them and when the 
customer went to upgrade the firmware ( hopefully to fix the mesh channel thing 
) there was no firmware available for the mesh unit they had purchased.   They 
looked, we drove out there and looked,   The unit number was nowhere in the 
orbi support firmwares and could not be upgraded.

Disqualified because of those two things..



On 09/05/2019 11:47 AM, David Coudron wrote:

We looked at a bunch of different options and decided to provide Netgear Orbi 
Mesh.   What we looked at was:
Ubiquiti Amplifi – worked great in our tests, but there is no remote management 
option
Calix Gigacenter – also worked great, but really need to commit to their cloud 
management.  That was too big a commitment for just the few meshes we do
TP Link, Google and a bunch of others – all would likely work, but most didn’t 
have remote management and/or a dedicated backhaul channel.
Mikrotik – Not really in the same category, but wasn’t a serious consideration 
as it was way to complicated and under performing
Netgear checked the boxes that were important to us:
Readily available
Remotely manageable
Dedicated backhaul channel
Reasonably priced
Passed our simple testing
Regards,
David Coudron
*From:*AF mailto:af-boun...@af.afmug.com>> *On Behalf 
Of *Clint Wiley
*Sent:* Thursday, September 5, 2019 1:36 PM
*To:* af@af.afmug.com<mailto:af@af.afmug.com>
*Subject:* [AFMUG] Mesh whole house wifi
Hi all,
For those of you offering ‘whole house’ wifi services, what are you deploying? 
We know that the one sore point for our users is wifi coverage. Our ONT vendor 
(zhone) has been promising a solution for almost a year now but it still isn’t 
ready and, quite frankly, lacks the end user management features others might 
have. We’d like remote management so we can assist in setting SSID’s and 
changing passwords, et.
Thanks,
Clint

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Re: [AFMUG] Mesh whole house wifi

2019-09-05 Thread Clint Wiley 
Ok, that’s about what we  do with our ONT’s now. One last question (thanks for 
all the help): If the customer uses the app for things like pausing wifi, 
setting limits, etc, can they change or disable the remote login access or 
username and password?

From: AF  on behalf of David Coudron 

Reply-To: AnimalFarm Microwave Users Group 
Date: Thursday, September 5, 2019 at 3:00 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Mesh whole house wifi

We don’t do much proactively for remote management.   We just preconfigure the 
device as we do with our regular routers.We put our management user ids and 
passwords on the device and set up the SSIDs to what we want.   We set them up 
to remotely pingable and able to be remotely logged in to.   If the customers 
wants any of the default info changed, we can do that all remotely at that 
point.We don’t do any active monitoring other than ICMP.

Thanks,

David Coudron
From: AF  On Behalf Of Clint Wiley
Sent: Thursday, September 5, 2019 1:55 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Mesh whole house wifi

Hi David,

Do you mind sharing a little more about how you remotely manage them?
I set one up a couple of years ago for my parents and my recollection was that 
it worked great.

Thanks,

From: AF mailto:af-boun...@af.afmug.com>> on behalf of 
David Coudron 
mailto:david.coud...@advantenon.com>>
Reply-To: AnimalFarm Microwave Users Group 
mailto:af@af.afmug.com>>
Date: Thursday, September 5, 2019 at 2:48 PM
To: AnimalFarm Microwave Users Group mailto:af@af.afmug.com>>
Subject: Re: [AFMUG] Mesh whole house wifi

We looked at a bunch of different options and decided to provide Netgear Orbi 
Mesh.   What we looked at was:
Ubiquiti Amplifi – worked great in our tests, but there is no remote management 
option
Calix Gigacenter – also worked great, but really need to commit to their cloud 
management.  That was too big a commitment for just the few meshes we do
TP Link, Google and a bunch of others – all would likely work, but most didn’t 
have remote management and/or a dedicated backhaul channel.
Mikrotik – Not really in the same category, but wasn’t a serious consideration 
as it was way to complicated and under performing

Netgear checked the boxes that were important to us:
Readily available
Remotely manageable
Dedicated backhaul channel
Reasonably priced
Passed our simple testing

Regards,

David Coudron

From: AF mailto:af-boun...@af.afmug.com>> On Behalf Of 
Clint Wiley
Sent: Thursday, September 5, 2019 1:36 PM
To: af@af.afmug.com<mailto:af@af.afmug.com>
Subject: [AFMUG] Mesh whole house wifi

Hi all,

For those of you offering ‘whole house’ wifi services, what are you deploying? 
We know that the one sore point for our users is wifi coverage. Our ONT vendor 
(zhone) has been promising a solution for almost a year now but it still isn’t 
ready and, quite frankly, lacks the end user management features others might 
have. We’d like remote management so we can assist in setting SSID’s and 
changing passwords, et.

Thanks,

Clint

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Re: [AFMUG] Mesh whole house wifi

2019-09-05 Thread Clint Wiley 
Hi David,

Do you mind sharing a little more about how you remotely manage them?
I set one up a couple of years ago for my parents and my recollection was that 
it worked great.

Thanks,

From: AF  on behalf of David Coudron 

Reply-To: AnimalFarm Microwave Users Group 
Date: Thursday, September 5, 2019 at 2:48 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Mesh whole house wifi

We looked at a bunch of different options and decided to provide Netgear Orbi 
Mesh.   What we looked at was:
Ubiquiti Amplifi – worked great in our tests, but there is no remote management 
option
Calix Gigacenter – also worked great, but really need to commit to their cloud 
management.  That was too big a commitment for just the few meshes we do
TP Link, Google and a bunch of others – all would likely work, but most didn’t 
have remote management and/or a dedicated backhaul channel.
Mikrotik – Not really in the same category, but wasn’t a serious consideration 
as it was way to complicated and under performing

Netgear checked the boxes that were important to us:
Readily available
Remotely manageable
Dedicated backhaul channel
Reasonably priced
Passed our simple testing

Regards,

David Coudron

From: AF  On Behalf Of Clint Wiley
Sent: Thursday, September 5, 2019 1:36 PM
To: af@af.afmug.com
Subject: [AFMUG] Mesh whole house wifi

Hi all,

For those of you offering ‘whole house’ wifi services, what are you deploying? 
We know that the one sore point for our users is wifi coverage. Our ONT vendor 
(zhone) has been promising a solution for almost a year now but it still isn’t 
ready and, quite frankly, lacks the end user management features others might 
have. We’d like remote management so we can assist in setting SSID’s and 
changing passwords, et.

Thanks,

Clint

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[AFMUG] Mesh whole house wifi

2019-09-05 Thread Clint Wiley 
Hi all,

For those of you offering ‘whole house’ wifi services, what are you deploying? 
We know that the one sore point for our users is wifi coverage. Our ONT vendor 
(zhone) has been promising a solution for almost a year now but it still isn’t 
ready and, quite frankly, lacks the end user management features others might 
have. We’d like remote management so we can assist in setting SSID’s and 
changing passwords, et.

Thanks,

Clint

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Re: [AFMUG] Squirrels and fiber

2019-06-04 Thread Clint Wiley 
Basically, it’s a pole line that runs through back yards. Most of the poles in 
this town are either street side or in alleys, but in some places where they 
run through these grass alleys the trees aren’t trimmed and I think that may be 
part of our problem.

Thanks,

Clint Wiley
Hagerstown Fiber Internet

From: AF  on behalf of Carl Peterson 

Reply-To: AnimalFarm Microwave Users Group 
Date: Tuesday, June 4, 2019 at 3:10 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Squirrels and fiber

whats a grass alley?


On Tue, Jun 4, 2019 at 1:57 PM Mark Radabaugh 
mailto:m...@amplex.net>> wrote:
Is the fiber armored or just single jacket?

We have repaired a number of the ADSS cables that the school district ran that 
have been chewed by squirrels.So far we have not seen any damage to the 
armored cables that we replaced them with.

Commscope makes an ‘alternative jacket’ cable that apparently tastes bad.  
Can’t say I have tried it (either installing it or eating it):  
https://www.commscope.com/catalog/doc/pdf/7460/Alternate_Jacket_Fiber_Optic_Cable.pdf

Mark



On Jun 4, 2019, at 2:27 PM, Clint Wiley 
mailto:cl...@hagerstownfiber.com>> wrote:

Had our first fiber cut yesterday. Squirrels chewed open our aerial fiber cable 
in three places along a grass alley. I think this section will need some sort 
of squirrel protection. What are others doing to protect their fiber in spots 
like this?

Thanks,

Clint Wiley
Hagerstown Fiber Internet
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[AFMUG] Squirrels and fiber

2019-06-04 Thread Clint Wiley 
Had our first fiber cut yesterday. Squirrels chewed open our aerial fiber cable 
in three places along a grass alley. I think this section will need some sort 
of squirrel protection. What are others doing to protect their fiber in spots 
like this?

Thanks,

Clint Wiley
Hagerstown Fiber Internet
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Re: [AFMUG] Stacked switches for small network

2019-05-22 Thread Clint Wiley 
Finally had time to listen today. It was an interesting take. I’m going to look 
into the Arista switches. Honestly, I’m just looking for switch redundancy and 
if MLAG gives me that, then I’m fine.

Thanks,

Clint Wiley
Hagerstown Fiber Internet

From: AF  on behalf of Mike Hammett 
Reply-To: AnimalFarm Microwave Users Group 
Date: Wednesday, May 15, 2019 at 6:58 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Stacked switches for small network

We talk about it on the podcast. ;-)


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Sterling Jacobson" 
To: "AnimalFarm Microwave Users Group" 
Sent: Wednesday, May 15, 2019 5:45:46 PM
Subject: Re: [AFMUG] Stacked switches for small network
I don’t know why you wouldn’t stack switches if they have the internal ability.

I don’t use the switches for BGP or any advanced layer3 stuff, just layer2 
stuff with VLAN.

Much much easier to manage as a stack rather than individual.



From: AF  On Behalf Of Clint Wiley
Sent: Wednesday, May 15, 2019 1:19 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Stacked switches for small network

Interesting. What would you recommend? BTW, I forgot to mention I need SFP+ 
ports.

From: AF mailto:af-boun...@af.afmug.com>> on behalf of 
Mike Hammett mailto:af...@ics-il.net>>
Reply-To: AnimalFarm Microwave Users Group 
mailto:af@af.afmug.com>>
Date: Wednesday, May 15, 2019 at 9:09 AM
To: AnimalFarm Microwave Users Group mailto:af@af.afmug.com>>
Subject: Re: [AFMUG] Stacked switches for small network

Stacked switches are generally not recommended.


http://thebrotherswisp.com/index.php/thebrotherswisp-87-confluence-rce-bgp-on-various-kit-configuring-edge-switches/


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Clint Wiley" 
mailto:cl...@hagerstownfiber.com>>
To: af@af.afmug.com<mailto:af@af.afmug.com>
Sent: Tuesday, May 14, 2019 1:41:10 PM
Subject: [AFMUG] Stacked switches for small network
Hi,

What are some recommended stacked switches for a relatively small FTTH network? 
I’d prefer switches with a DC power option. We’re planning to replace Cisco 
routing with Mikrotik and want to replace switches as well.

Thanks,

Clint



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Re: [AFMUG] Stacked switches for small network

2019-05-15 Thread Clint Wiley 
Interesting. What would you recommend? BTW, I forgot to mention I need SFP+ 
ports.

From: AF  on behalf of Mike Hammett 
Reply-To: AnimalFarm Microwave Users Group 
Date: Wednesday, May 15, 2019 at 9:09 AM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Stacked switches for small network

Stacked switches are generally not recommended.


http://thebrotherswisp.com/index.php/thebrotherswisp-87-confluence-rce-bgp-on-various-kit-configuring-edge-switches/


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Clint Wiley" 
To: af@af.afmug.com
Sent: Tuesday, May 14, 2019 1:41:10 PM
Subject: [AFMUG] Stacked switches for small network
Hi,

What are some recommended stacked switches for a relatively small FTTH network? 
I’d prefer switches with a DC power option. We’re planning to replace Cisco 
routing with Mikrotik and want to replace switches as well.

Thanks,

Clint



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[AFMUG] Stacked switches for small network

2019-05-14 Thread Clint Wiley 
Hi,

What are some recommended stacked switches for a relatively small FTTH network? 
I’d prefer switches with a DC power option. We’re planning to replace Cisco 
routing with Mikrotik and want to replace switches as well.

Thanks,

Clint


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Re: [AFMUG] aerial costs

2018-09-28 Thread Clint Wiley 
Don’t forget make ready costs.

Thanks,
_
Clint Wiley
Hagerstown Fiber Internet

On Sep 28, 2018, at 1:33 PM, Mark Radabaugh 
mailto:m...@amplex.net>> wrote:

Not sure how labor costs are in Utah, but it’s a safe number in Ohio.   I don’t 
think your labor costs should be significantly different.

Mark

On Sep 28, 2018, at 1:30 PM, mailto:ch...@wbmfg.com>> 
mailto:ch...@wbmfg.com>> wrote:

Thanks

So if I add $1 for fiber, $3.20/foot could be a good figure?

From: Mark Radabaugh
Sent: Friday, September 28, 2018 10:27 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] aerial costs

labor at $1.60/ft, material (hangers, strand, anchors, etc. but not fiber) at 
$0.60/ft.Those are contractor numbers, you can probably do it cheaper on 
labor with your own crew.   The $0.60/ft is probably good anywhere for material.

Mark

On Sep 28, 2018, at 12:14 PM, ch...@wbmfg.com wrote:

Anyone have a rule of thumb for aerial construction costs?
I know underground costs pretty well but it has been years since I did an 
aerial project.
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Re: [AFMUG] Paying employees per install/service call

2018-09-18 Thread Clint Wiley 
I was going to say something along those lines. Some installs take longer and 
some customers have a lot of questions. It’s not worth frustrating a customer 
because an installer is in a hurry.

Thanks,
_
Clint Wiley
Hagerstown Fiber Internet

On Sep 18, 2018, at 8:46 AM, Lewis Bergman 
mailto:lewis.berg...@gmail.com>> wrote:

Great idea, tempered with caution. There has to be a way to account for install 
callbacks, service calls attended but not resolved, etc.
You don't want to setup a system that rewards someone for screwing up.

On Tue, Sep 18, 2018, 7:32 AM Kurt Fankhauser 
mailto:lists.wavel...@gmail.com>> wrote:
I was thinking of hiring my first installer/service tech and I am trying to 
come up with a unique way to pay them that basically rewards effort. Has anyone 
ever heard of having a flat base pay of like $10/hour and then on top of that 
pay them for number of installs / service calls / tickets they get completed in 
that pay period? Basically it will motivate them to do more because their 
hourly rate average will increase with the more they get done. Thoughts?
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Re: [AFMUG] After hours

2018-08-06 Thread Clint Wiley 
How does ServerPlus handle a sales call? Do they route it back to a VM?

One of these days I’m going to have to reach out to ServerPlus and get pricing. 
We’re reaching the point that after hours calls have grown to a number worth 
having resolved live. Currently we operate on a call back basis.

Thanks,
_
Clint Wiley
Hagerstown Fiber Internet

On Aug 6, 2018, at 9:01 AM, 
can...@believewireless.net<mailto:can...@believewireless.net> 
mailto:p...@believewireless.net>> wrote:

Personally, I think customers like speaking to a live person. Even if they are 
just taking a message. If they
have to leave a voicemail, it feels like the company doesn't care. If the 
person answering the phone just
says, someone will get back to you Monday morning, I think it's better than 
them leaving a voicemail and
wondering what going on all weekend.

Get a GTC or ServerPlus to answer the call and send you a ticket. Then you can 
decide how to respond.

On Mon, Aug 6, 2018 at 8:34 AM, David M 
mailto:dmilho...@wletc.com>> wrote:
What is everyone doing these days for after hours sales and tech support since 
this new generation dont believe in

sleep or Sundays as a sunset day ?

We have automated attendants and voicemail but some calls are still miss 
directed.

Thanks

Dave



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