Re: [AFMUG] 820 Support Help

2019-08-14 Thread Ken Hohhof
40 or 80 MHz channel?  MC-ABC or external LAG?  If it's 80 MHz, I assume
external LAG since Cambium doesn't have SFP+ until the PTP850C comes out,
and the combined capacity would exceed 1 Gbps.

 

How are you measuring packet loss separately for each polarization?  And
you're sure it's at the RF level?  Not the Ethernet (of optical) interface?

 

MSE going from -38 to -34 doesn't sound like a dire situation that should
affect error free operation.  Maybe lose some capacity, but not drop
packets.  I guess a question I would have for Cambium would be why does this
cause packet loss rather than triggering ACM?  They can speculate that it's
interference, but if it's only bad enough to drop the MSE to -34, why does
the radio not handle that without packet loss?

 

Granted, as a conventional licensed microwave radio, the PTP820 doesn't use
ARQ (which would introduce latency), but mechanisms like ACM and adaptive
xmt power and ATPC should work smoothly and yield nearly error free
operation.  Maybe if there's a burst of interference a few packets get
clobbered while ACM kicks in, but you are seeing minutes of degraded
performance.

 

I think the quick config scripts set ACM thresholds for when modulation
should change.  I've never fiddled with these, but maybe that would help?

 

From: AF  On Behalf Of Nate Burke
Sent: Wednesday, August 14, 2019 10:02 AM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] 820 Support Help

 

It is an East/West Link.  The Radio that has the problems is facing East.  I
have not been able to find any time correlation when it happens.  Anytime
between 7am and noon, way after sunrise.  

We put this link up in April.  It replaced a Trango APEX 18ghz link, so it
was just new radios on existing dishes.  I just noticed the Issues in July,
but they probably have been going on since we installed it.  It manifested
itself as packet loss for a couple minutes at a time, so I only noticed it
when I started running a ping plotter on traffic going through the link.  

This morning it happened at 7:45, 8:45 and 9am.  MSE Drops from normal -38
to -34.  Only on the Port1 Radio.  The Port2 Radio is fine.  Port1 is only
able to get to 1024 QAM, it won't run 2048.  Signal levels on Port1 and
Port2 are the same.  

FWIW, the last time Cambium Made an update to the ticket was last Friday.  I
guess I'm expecting better Support for the 820 equipment, given it's
pricepoint.




On 8/14/2019 9:04 AM, Brian Webster wrote:

What time of day does this happen? Does it correlate with sunrise and
sunset? Is this an East/West orientated link?

 

Thank You,

Brian Webster

www.wirelessmapping.com <http://www.wirelessmapping.com> 

www.Broadband-Mapping.com <http://www.Broadband-Mapping.com> 

 

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of dave
Sent: Wednesday, August 14, 2019 8:48 AM
To: af@af.afmug.com <mailto:af@af.afmug.com> 
Subject: Re: [AFMUG] 820 Support Help

 

have a look at the MSE stats which is kind of a SNR value.. since I run dual
core xpic mode this is very helpful in determining interference.
Hopefully you have a base line of when it was installed to compare notes
because this will certainly let you know if something has changed
drastically




On 8/13/19 6:09 PM, Ken Hohhof wrote:

Is there anything he can do to confirm interference or rule it out, short of
coordinating a different set of frequencies (assuming that is even
possible)?

 

What do the big carriers do in such a case?  Can the radios monitor for
signal level if the other end is muted?  Sending someone up the tower with a
spectrum analyzer and a waveguide adapter seems not feasible if this happens
for 5 minutes a couple times a day.

 

Cambium saying it "might be interference" doesn't seem particularly helpful
unless you can test their theory.

 

 

From: AF  <mailto:af-boun...@af.afmug.com>  On
Behalf Of dave
Sent: Tuesday, August 13, 2019 4:38 PM
To: af@af.afmug.com <mailto:af@af.afmug.com> 
Subject: Re: [AFMUG] 820 Support Help

 

 

If it is interference then I would be checking with comsearch or one of the
other coordinators to see if anything recent has been issued for license. 
 If not then a re-check on alignment would be the other step taken.




On 8/13/19 12:43 PM, Nate Burke wrote:

Any cambium 820 support people lurking on here?  I've been having trouble
with an 18ghz 820C link since the beginning of July and My support ticket
only get's updated by Cambium every couple days.  I was hoping that there
might be someone who would be able to help me out with a little quicker
turnaround. 

It's modulating way down on 1 chain in 1 direction a couple times per day,
for less than 5 minutes.  Most of the time it works fine. The last work from
support was that they think it might be interference.  I'm hoping to get a
little more direction in trying to track down what's going on, but with only
a few responses per week, I'll be working 

Re: [AFMUG] 820 Support Help

2019-08-14 Thread dave


Nate, That almost seems like a little more alignment may be needed.
What does your link planner file say for recommended RX levels and it 
should show some other expected values as well?



On 8/14/19 10:02 AM, Nate Burke wrote:
It is an East/West Link.  The Radio that has the problems is facing 
East.  I have not been able to find any time correlation when it 
happens.  Anytime between 7am and noon, way after sunrise.


We put this link up in April.  It replaced a Trango APEX 18ghz link, 
so it was just new radios on existing dishes.  I just noticed the 
Issues in July, but they probably have been going on since we 
installed it.  It manifested itself as packet loss for a couple 
minutes at a time, so I only noticed it when I started running a ping 
plotter on traffic going through the link.


This morning it happened at 7:45, 8:45 and 9am.  MSE Drops from normal 
-38 to -34.  Only on the Port1 Radio.  The Port2 Radio is fine.  Port1 
is only able to get to 1024 QAM, it won't run 2048. Signal levels on 
Port1 and Port2 are the same.


FWIW, the last time Cambium Made an update to the ticket was last 
Friday.  I guess I'm expecting better Support for the 820 equipment, 
given it's pricepoint.




On 8/14/2019 9:04 AM, Brian Webster wrote:


What time of day does this happen? Does it correlate with sunrise and 
sunset? Is this an East/West orientated link?


Thank You,

Brian Webster

<http://www.wirelessmapping.com>www.wirelessmapping.com

www.Broadband-Mapping.com

*From:*AF [mailto:af-boun...@af.afmug.com] *On Behalf Of *dave
*Sent:* Wednesday, August 14, 2019 8:48 AM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] 820 Support Help

have a look at the MSE stats which is kind of a SNR value.. since I 
run dual core xpic mode this is very helpful in determining interference.
Hopefully you have a base line of when it was installed to compare 
notes because this will certainly let you know if something has 
changed drastically



On 8/13/19 6:09 PM, Ken Hohhof wrote:

Is there anything he can do to confirm interference or rule it
out, short of coordinating a different set of frequencies
(assuming that is even possible)?

What do the big carriers do in such a case?  Can the radios
monitor for signal level if the other end is muted?  Sending
someone up the tower with a spectrum analyzer and a waveguide
adapter seems not feasible if this happens for 5 minutes a couple
times a day.

Cambium saying it “might be interference” doesn’t seem
particularly helpful unless you can test their theory.

*From:*AF  *On Behalf Of *dave
*Sent:* Tuesday, August 13, 2019 4:38 PM
*To:* af@af.afmug.com <mailto:af@af.afmug.com>
    *Subject:* Re: [AFMUG] 820 Support Help

If it is interference then I would be checking with comsearch or
one of the other coordinators to see if anything recent has been
issued for license.
 If not then a re-check on alignment would be the other step taken.


On 8/13/19 12:43 PM, Nate Burke wrote:

Any cambium 820 support people lurking on here?  I've been
having trouble with an 18ghz 820C link since the beginning of
July and My support ticket only get's updated by Cambium
every couple days.  I was hoping that there might be someone
who would be able to help me out with a little quicker
turnaround.

It's modulating way down on 1 chain in 1 direction a couple
times per day, for less than 5 minutes.  Most of the time it
works fine. The last work from support was that they think it
might be interference.  I'm hoping to get a little more
direction in trying to track down what's going on, but with
only a few responses per week, I'll be working on this until
Christmas.

Thanks,
Nate











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Re: [AFMUG] 820 Support Help

2019-08-14 Thread Nate Burke
It is an East/West Link.  The Radio that has the problems is facing 
East.  I have not been able to find any time correlation when it 
happens.  Anytime between 7am and noon, way after sunrise.


We put this link up in April.  It replaced a Trango APEX 18ghz link, so 
it was just new radios on existing dishes.  I just noticed the Issues in 
July, but they probably have been going on since we installed it.  It 
manifested itself as packet loss for a couple minutes at a time, so I 
only noticed it when I started running a ping plotter on traffic going 
through the link.


This morning it happened at 7:45, 8:45 and 9am.  MSE Drops from normal 
-38 to -34.  Only on the Port1 Radio.  The Port2 Radio is fine.  Port1 
is only able to get to 1024 QAM, it won't run 2048. Signal levels on 
Port1 and Port2 are the same.


FWIW, the last time Cambium Made an update to the ticket was last 
Friday.  I guess I'm expecting better Support for the 820 equipment, 
given it's pricepoint.




On 8/14/2019 9:04 AM, Brian Webster wrote:


What time of day does this happen? Does it correlate with sunrise and 
sunset? Is this an East/West orientated link?


Thank You,

Brian Webster

www.wirelessmapping.com <http://www.wirelessmapping.com>

www.Broadband-Mapping.com

*From:*AF [mailto:af-boun...@af.afmug.com] *On Behalf Of *dave
*Sent:* Wednesday, August 14, 2019 8:48 AM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] 820 Support Help

have a look at the MSE stats which is kind of a SNR value.. since I 
run dual core xpic mode this is very helpful in determining interference.
Hopefully you have a base line of when it was installed to compare 
notes because this will certainly let you know if something has 
changed drastically



On 8/13/19 6:09 PM, Ken Hohhof wrote:

Is there anything he can do to confirm interference or rule it
out, short of coordinating a different set of frequencies
(assuming that is even possible)?

What do the big carriers do in such a case?  Can the radios
monitor for signal level if the other end is muted?  Sending
someone up the tower with a spectrum analyzer and a waveguide
adapter seems not feasible if this happens for 5 minutes a couple
times a day.

Cambium saying it “might be interference” doesn’t seem
particularly helpful unless you can test their theory.

*From:*AF 
<mailto:af-boun...@af.afmug.com> *On Behalf Of *dave
*Sent:* Tuesday, August 13, 2019 4:38 PM
*To:* af@af.afmug.com <mailto:af@af.afmug.com>
    *Subject:* Re: [AFMUG] 820 Support Help

If it is interference then I would be checking with comsearch or
one of the other coordinators to see if anything recent has been
issued for license.
 If not then a re-check on alignment would be the other step taken.


On 8/13/19 12:43 PM, Nate Burke wrote:

Any cambium 820 support people lurking on here?  I've been
having trouble with an 18ghz 820C link since the beginning of
July and My support ticket only get's updated by Cambium every
couple days.  I was hoping that there might be someone who
would be able to help me out with a little quicker turnaround.

It's modulating way down on 1 chain in 1 direction a couple
times per day, for less than 5 minutes.  Most of the time it
works fine. The last work from support was that they think it
might be interference.  I'm hoping to get a little more
direction in trying to track down what's going on, but with
only a few responses per week, I'll be working on this until
Christmas.

Thanks,
Nate








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AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] 820 Support Help

2019-08-14 Thread Brian Webster
What time of day does this happen? Does it correlate with sunrise and sunset? 
Is this an East/West orientated link?

 

Thank You,

Brian Webster

 <http://www.wirelessmapping.com> www.wirelessmapping.com

www.Broadband-Mapping.com

 

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of dave
Sent: Wednesday, August 14, 2019 8:48 AM
To: af@af.afmug.com
Subject: Re: [AFMUG] 820 Support Help

 

have a look at the MSE stats which is kind of a SNR value.. since I run dual 
core xpic mode this is very helpful in determining interference.
Hopefully you have a base line of when it was installed to compare notes 
because this will certainly let you know if something has changed drastically




On 8/13/19 6:09 PM, Ken Hohhof wrote:

Is there anything he can do to confirm interference or rule it out, short of 
coordinating a different set of frequencies (assuming that is even possible)?

 

What do the big carriers do in such a case?  Can the radios monitor for signal 
level if the other end is muted?  Sending someone up the tower with a spectrum 
analyzer and a waveguide adapter seems not feasible if this happens for 5 
minutes a couple times a day.

 

Cambium saying it “might be interference” doesn’t seem particularly helpful 
unless you can test their theory.

 

 

From: AF  <mailto:af-boun...@af.afmug.com>  On Behalf 
Of dave
Sent: Tuesday, August 13, 2019 4:38 PM
To: af@af.afmug.com
Subject: Re: [AFMUG] 820 Support Help

 

 

If it is interference then I would be checking with comsearch or one of the 
other coordinators to see if anything recent has been issued for license. 
 If not then a re-check on alignment would be the other step taken.




On 8/13/19 12:43 PM, Nate Burke wrote:

Any cambium 820 support people lurking on here?  I've been having trouble with 
an 18ghz 820C link since the beginning of July and My support ticket only get's 
updated by Cambium every couple days.  I was hoping that there might be someone 
who would be able to help me out with a little quicker turnaround. 

It's modulating way down on 1 chain in 1 direction a couple times per day, for 
less than 5 minutes.  Most of the time it works fine. The last work from 
support was that they think it might be interference.  I'm hoping to get a 
little more direction in trying to track down what's going on, but with only a 
few responses per week, I'll be working on this until Christmas. 

Thanks, 
Nate 




 





 

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AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


Re: [AFMUG] 820 Support Help

2019-08-14 Thread dave
have a look at the MSE stats which is kind of a SNR value.. since I run 
dual core xpic mode this is very helpful in determining interference.
Hopefully you have a base line of when it was installed to compare notes 
because this will certainly let you know if something has changed 
drastically



On 8/13/19 6:09 PM, Ken Hohhof wrote:


Is there anything he can do to confirm interference or rule it out, 
short of coordinating a different set of frequencies (assuming that is 
even possible)?


What do the big carriers do in such a case?  Can the radios monitor 
for signal level if the other end is muted?  Sending someone up the 
tower with a spectrum analyzer and a waveguide adapter seems not 
feasible if this happens for 5 minutes a couple times a day.


Cambium saying it “might be interference” doesn’t seem particularly 
helpful unless you can test their theory.


*From:*AF  *On Behalf Of *dave
*Sent:* Tuesday, August 13, 2019 4:38 PM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] 820 Support Help

If it is interference then I would be checking with comsearch or one 
of the other coordinators to see if anything recent has been issued 
for license.

 If not then a re-check on alignment would be the other step taken.


On 8/13/19 12:43 PM, Nate Burke wrote:

Any cambium 820 support people lurking on here?  I've been having
trouble with an 18ghz 820C link since the beginning of July and My
support ticket only get's updated by Cambium every couple days.  I
was hoping that there might be someone who would be able to help
me out with a little quicker turnaround.

It's modulating way down on 1 chain in 1 direction a couple times
per day, for less than 5 minutes.  Most of the time it works fine.
The last work from support was that they think it might be
interference.  I'm hoping to get a little more direction in trying
to track down what's going on, but with only a few responses per
week, I'll be working on this until Christmas.

Thanks,
Nate




-- 
AF mailing list
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Re: [AFMUG] 820 Support Help

2019-08-13 Thread Chuck McCown
I would guess no.

Sent from my iPhone

> On Aug 13, 2019, at 5:36 PM, Ken Hohhof  wrote:
> 
> Is solar interference polarized, such that it would affect only one 
> polarization in a dual pol link?
>  
> From: AF  On Behalf Of Forrest Christian (List 
> Account)
> Sent: Tuesday, August 13, 2019 6:18 PM
> To: AnimalFarm Microwave Users Group 
> Subject: Re: [AFMUG] 820 Support Help
>  
> One thing to look at that often gives you a hint as to the cause is the the 
> signal strength during the period of interest.
>  
> An interferer rarely causes the signal level to drop.   Instead the noise 
> (and sometimes the signal) level rises to the point where the radio cannot 
> maintain a link.
>  
> I've also seen where too strong of a signal can cause this issue.   The 
> signal gets strong enough that the receiver saturates and the radio cannot 
> maintain a reliable link.
>  
> A brief dropoff would indicate something in the path.I.E. delivery truck 
> fade.
>  
> I also am aware of certain links which have once a day problems when the sun 
> becomes an interference source.  This is of course only a few days a year and 
> only for the brief period of time that the sun is sitting directly behind the 
> transmitter.   
>  
> On Tue, Aug 13, 2019 at 5:10 PM Ken Hohhof  wrote:
> Is there anything he can do to confirm interference or rule it out, short of 
> coordinating a different set of frequencies (assuming that is even possible)?
>  
> What do the big carriers do in such a case?  Can the radios monitor for 
> signal level if the other end is muted?  Sending someone up the tower with a 
> spectrum analyzer and a waveguide adapter seems not feasible if this happens 
> for 5 minutes a couple times a day.
>  
> Cambium saying it “might be interference” doesn’t seem particularly helpful 
> unless you can test their theory.
>  
>  
> From: AF  On Behalf Of dave
> Sent: Tuesday, August 13, 2019 4:38 PM
> To: af@af.afmug.com
> Subject: Re: [AFMUG] 820 Support Help
>  
>  
> If it is interference then I would be checking with comsearch or one of the 
> other coordinators to see if anything recent has been issued for license. 
>  If not then a re-check on alignment would be the other step taken.
> 
> 
> 
> On 8/13/19 12:43 PM, Nate Burke wrote:
> Any cambium 820 support people lurking on here?  I've been having trouble 
> with an 18ghz 820C link since the beginning of July and My support ticket 
> only get's updated by Cambium every couple days.  I was hoping that there 
> might be someone who would be able to help me out with a little quicker 
> turnaround. 
> 
> It's modulating way down on 1 chain in 1 direction a couple times per day, 
> for less than 5 minutes.  Most of the time it works fine. The last work from 
> support was that they think it might be interference.  I'm hoping to get a 
> little more direction in trying to track down what's going on, but with only 
> a few responses per week, I'll be working on this until Christmas. 
> 
> Thanks, 
> Nate
> 
>  
> -- 
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> 
>  
> --
> - Forrest
> -- 
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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Re: [AFMUG] 820 Support Help

2019-08-13 Thread Ken Hohhof
Is solar interference polarized, such that it would affect only one 
polarization in a dual pol link?

 

From: AF  On Behalf Of Forrest Christian (List Account)
Sent: Tuesday, August 13, 2019 6:18 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] 820 Support Help

 

One thing to look at that often gives you a hint as to the cause is the the 
signal strength during the period of interest.

 

An interferer rarely causes the signal level to drop.   Instead the noise (and 
sometimes the signal) level rises to the point where the radio cannot maintain 
a link.

 

I've also seen where too strong of a signal can cause this issue.   The signal 
gets strong enough that the receiver saturates and the radio cannot maintain a 
reliable link.

 

A brief dropoff would indicate something in the path.I.E. delivery truck 
fade.

 

I also am aware of certain links which have once a day problems when the sun 
becomes an interference source.  This is of course only a few days a year and 
only for the brief period of time that the sun is sitting directly behind the 
transmitter.   

 

On Tue, Aug 13, 2019 at 5:10 PM Ken Hohhof mailto:af...@kwisp.com> > wrote:

Is there anything he can do to confirm interference or rule it out, short of 
coordinating a different set of frequencies (assuming that is even possible)?

 

What do the big carriers do in such a case?  Can the radios monitor for signal 
level if the other end is muted?  Sending someone up the tower with a spectrum 
analyzer and a waveguide adapter seems not feasible if this happens for 5 
minutes a couple times a day.

 

Cambium saying it “might be interference” doesn’t seem particularly helpful 
unless you can test their theory.

 

 

From: AF mailto:af-boun...@af.afmug.com> > On Behalf 
Of dave
Sent: Tuesday, August 13, 2019 4:38 PM
To: af@af.afmug.com <mailto:af@af.afmug.com> 
Subject: Re: [AFMUG] 820 Support Help

 

 

If it is interference then I would be checking with comsearch or one of the 
other coordinators to see if anything recent has been issued for license. 
 If not then a re-check on alignment would be the other step taken.




On 8/13/19 12:43 PM, Nate Burke wrote:

Any cambium 820 support people lurking on here?  I've been having trouble with 
an 18ghz 820C link since the beginning of July and My support ticket only get's 
updated by Cambium every couple days.  I was hoping that there might be someone 
who would be able to help me out with a little quicker turnaround. 

It's modulating way down on 1 chain in 1 direction a couple times per day, for 
less than 5 minutes.  Most of the time it works fine. The last work from 
support was that they think it might be interference.  I'm hoping to get a 
little more direction in trying to track down what's going on, but with only a 
few responses per week, I'll be working on this until Christmas. 

Thanks, 
Nate 

 

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-- 

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Re: [AFMUG] 820 Support Help

2019-08-13 Thread Forrest Christian (List Account)
One thing to look at that often gives you a hint as to the cause is the the
signal strength during the period of interest.

An interferer rarely causes the signal level to drop.   Instead the noise
(and sometimes the signal) level rises to the point where the radio cannot
maintain a link.

I've also seen where too strong of a signal can cause this issue.   The
signal gets strong enough that the receiver saturates and the radio cannot
maintain a reliable link.

A brief dropoff would indicate something in the path.I.E. delivery
truck fade.

I also am aware of certain links which have once a day problems when the
sun becomes an interference source.  This is of course only a few days a
year and only for the brief period of time that the sun is sitting directly
behind the transmitter.

On Tue, Aug 13, 2019 at 5:10 PM Ken Hohhof  wrote:

> Is there anything he can do to confirm interference or rule it out, short
> of coordinating a different set of frequencies (assuming that is even
> possible)?
>
>
>
> What do the big carriers do in such a case?  Can the radios monitor for
> signal level if the other end is muted?  Sending someone up the tower with
> a spectrum analyzer and a waveguide adapter seems not feasible if this
> happens for 5 minutes a couple times a day.
>
>
>
> Cambium saying it “might be interference” doesn’t seem particularly
> helpful unless you can test their theory.
>
>
>
>
>
> *From:* AF  *On Behalf Of *dave
> *Sent:* Tuesday, August 13, 2019 4:38 PM
> *To:* af@af.afmug.com
> *Subject:* Re: [AFMUG] 820 Support Help
>
>
>
>
>
> If it is interference then I would be checking with comsearch or one of
> the other coordinators to see if anything recent has been issued for
> license.
>  If not then a re-check on alignment would be the other step taken.
>
>
> On 8/13/19 12:43 PM, Nate Burke wrote:
>
> Any cambium 820 support people lurking on here?  I've been having trouble
> with an 18ghz 820C link since the beginning of July and My support ticket
> only get's updated by Cambium every couple days.  I was hoping that there
> might be someone who would be able to help me out with a little quicker
> turnaround.
>
> It's modulating way down on 1 chain in 1 direction a couple times per day,
> for less than 5 minutes.  Most of the time it works fine. The last work
> from support was that they think it might be interference.  I'm hoping to
> get a little more direction in trying to track down what's going on, but
> with only a few responses per week, I'll be working on this until
> Christmas.
>
> Thanks,
> Nate
>
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>


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Re: [AFMUG] 820 Support Help

2019-08-13 Thread Ken Hohhof
Is there anything he can do to confirm interference or rule it out, short of 
coordinating a different set of frequencies (assuming that is even possible)?

 

What do the big carriers do in such a case?  Can the radios monitor for signal 
level if the other end is muted?  Sending someone up the tower with a spectrum 
analyzer and a waveguide adapter seems not feasible if this happens for 5 
minutes a couple times a day.

 

Cambium saying it “might be interference” doesn’t seem particularly helpful 
unless you can test their theory.

 

 

From: AF  On Behalf Of dave
Sent: Tuesday, August 13, 2019 4:38 PM
To: af@af.afmug.com
Subject: Re: [AFMUG] 820 Support Help

 

 

If it is interference then I would be checking with comsearch or one of the 
other coordinators to see if anything recent has been issued for license. 
 If not then a re-check on alignment would be the other step taken.




On 8/13/19 12:43 PM, Nate Burke wrote:

Any cambium 820 support people lurking on here?  I've been having trouble with 
an 18ghz 820C link since the beginning of July and My support ticket only get's 
updated by Cambium every couple days.  I was hoping that there might be someone 
who would be able to help me out with a little quicker turnaround. 

It's modulating way down on 1 chain in 1 direction a couple times per day, for 
less than 5 minutes.  Most of the time it works fine. The last work from 
support was that they think it might be interference.  I'm hoping to get a 
little more direction in trying to track down what's going on, but with only a 
few responses per week, I'll be working on this until Christmas. 

Thanks, 
Nate 



 

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Re: [AFMUG] 820 Support Help

2019-08-13 Thread dave


If it is interference then I would be checking with comsearch or one of 
the other coordinators to see if anything recent has been issued for 
license.

 If not then a re-check on alignment would be the other step taken.


On 8/13/19 12:43 PM, Nate Burke wrote:
Any cambium 820 support people lurking on here?  I've been having 
trouble with an 18ghz 820C link since the beginning of July and My 
support ticket only get's updated by Cambium every couple days.  I was 
hoping that there might be someone who would be able to help me out 
with a little quicker turnaround.


It's modulating way down on 1 chain in 1 direction a couple times per 
day, for less than 5 minutes.  Most of the time it works fine. The 
last work from support was that they think it might be interference.  
I'm hoping to get a little more direction in trying to track down 
what's going on, but with only a few responses per week, I'll be 
working on this until Christmas.


Thanks,
Nate




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AF mailing list
AF@af.afmug.com
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