[android-developers] Negative comment causing drop in sales
I've got an app in the marketplace that has no reported errors in the developer console. The last comment I received basically stated - if the developer isn't going to fix the app everyone should get their money back and the app should be taken off the marketplace. Sales have noticeable dropped ever since that comment was posted. What can I do about this? The app is functioning as it should, but now people see the comment and think that there is something wrong with it. Is there anyway to respond to this false comment besides editing the description of my app? Is there anyway to get the comment removed, since there is nothing wrong with the app? If there was something wrong, I would fix it. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Negative comment causing drop in sales
On Thu, Aug 26, 2010 at 7:28 AM, abowman abow...@gmail.com wrote: What can I do about this? With the current system, not much. Is there anyway to respond to this false comment besides editing the description of my app? Post your own comment directly after explaining that this is wrong and / or have some friends do the same. Alternatively, and this is more work, update your app to show a huge dialog that states the comment is wrong and why. Is there anyway to get the comment removed, since there is nothing wrong with the app? Nope. You can try marking the comment as Unhelpful (Version 2.2), or as Spam, but I doubt either of those does much of anything, if anything at all. Good luck. - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Negative comment causing drop in sales
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 8/26/10 14:45 , TreKing wrote: On Thu, Aug 26, 2010 at 7:28 AM, abowman abow...@gmail.com mailto:abow...@gmail.com wrote: What can I do about this? With the current system, not much. Is there anyway to respond to this false comment besides editing the description of my app? Post your own comment directly after explaining that this is wrong and / or have some friends do the same. Alternatively, and this is more work, update your app to show a huge dialog that states the comment is wrong and why. Is there anyway to get the comment removed, since there is nothing wrong with the app? Nope. You can try marking the comment as Unhelpful (Version 2.2), or as Spam, but I doubt either of those does much of anything, if anything at all. If you have some registered users, or anyway you are in touch with them, you might ask them to post a positive review. Even though people can't distinguish your friends from your customers, having the latter ones to post sounds as a better move. - -- Fabrizio Giudici - Java Architect, Project Manager Tidalwave s.a.s. - We make Java work. Everywhere. java.net/blog/fabriziogiudici - www.tidalwave.it/people fabrizio.giud...@tidalwave.it -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.14 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkx2ZzEACgkQeDweFqgUGxeTTwCfeBxJNBOqagsNXcNdQ5cuGPob dM0AoJzgESjzanYTZFuqm8we3Jm7CQD4 =AVbT -END PGP SIGNATURE- -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
