Re: [android-developers] Re: Rating Hijacking !

2014-03-27 Thread Jose_GD
LOL!

Thanks Kostya, working hard now on improving it!

José

El miércoles, 26 de marzo de 2014 16:44:39 UTC-3, Kostya Vasilyev escribió:



 2014-03-26 22:28 GMT+04:00 Jose_GD jose.go...@gmail.com javascript::

 Any news regarding this issue?

 I don't know if I didn't pay attention before or if it's a brand new 
 feature of the Play app. Now you can rate an app immediately after tapping 
 Install (or Buy), *before* the install completes! How can you have an 
 opinion for an app you actually didn't use at all?


 Haven't you heard about Google Mindreader -- part of the latest Play 
 Services update?

 Sorry, could not resist :)

 PS - that's a very nice looking widget.

 -- K
  


 No wonder my app 3 months ago had a 4.4 rate and now has a 4.16 rate. And 
 the last update was 4 months ago...

 Thanks for any clues

 José

 https://play.google.com/store/apps/developer?id=Jos%C3%A9+Gonz%C3%A1lez+D%27Amico



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[android-developers] Re: Rating Hijacking !

2014-03-27 Thread Jose_GD
I've just sent feedback via the Developer's Console and captured this 
screen. Cannot understand how suddenly a lot of people find my app is 
terrible... I've lost 0.25 points of rating since this little help from 
Google to get more people rating. Incredible.

https://lh6.googleusercontent.com/--ibgnJV_p88/UzR7x5UqBII/Ads/vtqXMZ9_kh4/s1600/Cumulative+avg+ratings+last+6m+-+March27.png


El miércoles, 26 de marzo de 2014 15:28:16 UTC-3, Jose_GD escribió:

 Any news regarding this issue?

 I don't know if I didn't pay attention before or if it's a brand new 
 feature of the Play app. Now you can rate an app immediately after tapping 
 Install (or Buy), *before* the install completes! How can you have an 
 opinion for an app you actually didn't use at all?

 No wonder my app 3 months ago had a 4.4 rate and now has a 4.16 rate. And 
 the last update was 4 months ago...

 Thanks for any clues

 José

 https://play.google.com/store/apps/developer?id=Jos%C3%A9+Gonz%C3%A1lez+D%27Amico


 El miércoles, 22 de enero de 2014 19:43:29 UTC-3, Nobu Games escribió:

 I got feedback today from Google Play support acknowledging my complaints 
 about that quick-rating widget:

 Thank you for contacting the Google Play developer support team. I 
 sincerely apologize for the inconvenience.

 We really appreciate your thoughtful feedback, and we'll be sure to take 
 your thoughts into consideration as we work to improve Google Play.

 Thanks for your understanding and continued support!


 Fingers crossed that this issue will get sorted out soon :-)

 On Tuesday, January 21, 2014 1:33:59 PM UTC-6, Nobu Games wrote:

 I'm still far from being top or even mid-tier in terms of app downloads 
 but this morning I also got my first 2-star mystery rating for a paid app 
 of mine - no comment and no Google+ name I could respond to. That didn't 
 happen to me so far since most users tried the free version first and then 
 decided to buy afterward.

 This wouldn't have bothered me that much but nevertheless I wanted to 
 see for myself how that recommendation rating widget looks like on my 
 phone. So I opened the Google Play store app and scrolled down the lengthy 
 front page with several swipe movements. And I suddenly saw that an image 
 was flashing and quickly changing to 1 star. I accidentally rated some 
 random app while swiping the screen.

 This bug 100% reproducible:

1. Touch one of the stars
2. Move your finger up or down outside the recommendation box
3. Lift finger
4. App gets rated

 This can happen quickly and accidentally while scrolling down the 
 screen. Since I am right-handed (as the majority of people), my thumb 
 naturally reaches to the left side of the screen, where the worse rating 
 options are (1 and 2 stars). I bet this happens thousands of times every 
 day without people even realizing what they just did. I sent a bug report 
 to Google Play support about that issue.

 I also have to agree that the phrasing of the recommendation is 
 completely misleading. If it weren't for this thread here I would have 
 thought that I'd be rating recommendations and not apps. If I were asked to 
 rate my favorite scanner app with the question rate this item to get 
 recommendations, I would give that recommendation a bad rating because I 
 am already 100% happy with my scanner app and I'm absolutely not interested 
 in more apps like that. I guess something along these lines may have 
 happened with my paid app this morning.

 Google Play really has to fix that as quick as possible. This new 
 recommendation widget is a substantial change in the overall rating system 
 Google had no experience with before. Stuff like that should be extensively 
 tested before put into production mode. Real users should have been 
 observed while interacting with that new widget. Real users should have 
 been asked how they interpret the meaning of that new feature. To make that 
 feature more useful it should be either decoupled from recommendations and 
 be absolutely straightforward: Do you like this app? Rate it. If 
 recommendations are more important than that then it should be a simple 
 thumbs up / thumbs down and the result must not affect the rating of the 
 recommended app.


 On Friday, December 27, 2013 4:37:06 AM UTC-6, Tolriq wrote:

 Hi,

 My app rating is being hijacked by competitors and I don't know what to 
 do :(
 I've tried to contact Google but there's no category for that and they 
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console : 
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly 

[android-developers] Re: Rating Hijacking !

2014-03-26 Thread Jose_GD
Any news regarding this issue?

I don't know if I didn't pay attention before or if it's a brand new 
feature of the Play app. Now you can rate an app immediately after tapping 
Install (or Buy), *before* the install completes! How can you have an 
opinion for an app you actually didn't use at all?

No wonder my app 3 months ago had a 4.4 rate and now has a 4.16 rate. And 
the last update was 4 months ago...

Thanks for any clues

José
https://play.google.com/store/apps/developer?id=Jos%C3%A9+Gonz%C3%A1lez+D%27Amico


El miércoles, 22 de enero de 2014 19:43:29 UTC-3, Nobu Games escribió:

 I got feedback today from Google Play support acknowledging my complaints 
 about that quick-rating widget:

 Thank you for contacting the Google Play developer support team. I 
 sincerely apologize for the inconvenience.

 We really appreciate your thoughtful feedback, and we'll be sure to take 
 your thoughts into consideration as we work to improve Google Play.

 Thanks for your understanding and continued support!


 Fingers crossed that this issue will get sorted out soon :-)

 On Tuesday, January 21, 2014 1:33:59 PM UTC-6, Nobu Games wrote:

 I'm still far from being top or even mid-tier in terms of app downloads 
 but this morning I also got my first 2-star mystery rating for a paid app 
 of mine - no comment and no Google+ name I could respond to. That didn't 
 happen to me so far since most users tried the free version first and then 
 decided to buy afterward.

 This wouldn't have bothered me that much but nevertheless I wanted to see 
 for myself how that recommendation rating widget looks like on my phone. 
 So I opened the Google Play store app and scrolled down the lengthy front 
 page with several swipe movements. And I suddenly saw that an image was 
 flashing and quickly changing to 1 star. I accidentally rated some random 
 app while swiping the screen.

 This bug 100% reproducible:

1. Touch one of the stars
2. Move your finger up or down outside the recommendation box
3. Lift finger
4. App gets rated

 This can happen quickly and accidentally while scrolling down the screen. 
 Since I am right-handed (as the majority of people), my thumb naturally 
 reaches to the left side of the screen, where the worse rating options are 
 (1 and 2 stars). I bet this happens thousands of times every day without 
 people even realizing what they just did. I sent a bug report to Google 
 Play support about that issue.

 I also have to agree that the phrasing of the recommendation is 
 completely misleading. If it weren't for this thread here I would have 
 thought that I'd be rating recommendations and not apps. If I were asked to 
 rate my favorite scanner app with the question rate this item to get 
 recommendations, I would give that recommendation a bad rating because I 
 am already 100% happy with my scanner app and I'm absolutely not interested 
 in more apps like that. I guess something along these lines may have 
 happened with my paid app this morning.

 Google Play really has to fix that as quick as possible. This new 
 recommendation widget is a substantial change in the overall rating system 
 Google had no experience with before. Stuff like that should be extensively 
 tested before put into production mode. Real users should have been 
 observed while interacting with that new widget. Real users should have 
 been asked how they interpret the meaning of that new feature. To make that 
 feature more useful it should be either decoupled from recommendations and 
 be absolutely straightforward: Do you like this app? Rate it. If 
 recommendations are more important than that then it should be a simple 
 thumbs up / thumbs down and the result must not affect the rating of the 
 recommended app.


 On Friday, December 27, 2013 4:37:06 AM UTC-6, Tolriq wrote:

 Hi,

 My app rating is being hijacked by competitors and I don't know what to 
 do :(
 I've tried to contact Google but there's no category for that and they 
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console : 
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and 
 proves without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq



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Re: [android-developers] Re: Rating Hijacking !

2014-03-26 Thread Kostya Vasilyev
2014-03-26 22:28 GMT+04:00 Jose_GD jose.gonzale...@gmail.com:

 Any news regarding this issue?

 I don't know if I didn't pay attention before or if it's a brand new
 feature of the Play app. Now you can rate an app immediately after tapping
 Install (or Buy), *before* the install completes! How can you have an
 opinion for an app you actually didn't use at all?


Haven't you heard about Google Mindreader -- part of the latest Play
Services update?

Sorry, could not resist :)

PS - that's a very nice looking widget.

-- K



 No wonder my app 3 months ago had a 4.4 rate and now has a 4.16 rate. And
 the last update was 4 months ago...

 Thanks for any clues

 José

 https://play.google.com/store/apps/developer?id=Jos%C3%A9+Gonz%C3%A1lez+D%27Amico



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[android-developers] Re: Rating Hijacking !

2014-01-22 Thread Nobu Games
I got feedback today from Google Play support acknowledging my complaints 
about that quick-rating widget:

Thank you for contacting the Google Play developer support team. I 
 sincerely apologize for the inconvenience.

 We really appreciate your thoughtful feedback, and we'll be sure to take 
 your thoughts into consideration as we work to improve Google Play.

 Thanks for your understanding and continued support!


Fingers crossed that this issue will get sorted out soon :-)

On Tuesday, January 21, 2014 1:33:59 PM UTC-6, Nobu Games wrote:

 I'm still far from being top or even mid-tier in terms of app downloads 
 but this morning I also got my first 2-star mystery rating for a paid app 
 of mine - no comment and no Google+ name I could respond to. That didn't 
 happen to me so far since most users tried the free version first and then 
 decided to buy afterward.

 This wouldn't have bothered me that much but nevertheless I wanted to see 
 for myself how that recommendation rating widget looks like on my phone. 
 So I opened the Google Play store app and scrolled down the lengthy front 
 page with several swipe movements. And I suddenly saw that an image was 
 flashing and quickly changing to 1 star. I accidentally rated some random 
 app while swiping the screen.

 This bug 100% reproducible:

1. Touch one of the stars
2. Move your finger up or down outside the recommendation box
3. Lift finger
4. App gets rated

 This can happen quickly and accidentally while scrolling down the screen. 
 Since I am right-handed (as the majority of people), my thumb naturally 
 reaches to the left side of the screen, where the worse rating options are 
 (1 and 2 stars). I bet this happens thousands of times every day without 
 people even realizing what they just did. I sent a bug report to Google 
 Play support about that issue.

 I also have to agree that the phrasing of the recommendation is completely 
 misleading. If it weren't for this thread here I would have thought that 
 I'd be rating recommendations and not apps. If I were asked to rate my 
 favorite scanner app with the question rate this item to get 
 recommendations, I would give that recommendation a bad rating because I 
 am already 100% happy with my scanner app and I'm absolutely not interested 
 in more apps like that. I guess something along these lines may have 
 happened with my paid app this morning.

 Google Play really has to fix that as quick as possible. This new 
 recommendation widget is a substantial change in the overall rating system 
 Google had no experience with before. Stuff like that should be extensively 
 tested before put into production mode. Real users should have been 
 observed while interacting with that new widget. Real users should have 
 been asked how they interpret the meaning of that new feature. To make that 
 feature more useful it should be either decoupled from recommendations and 
 be absolutely straightforward: Do you like this app? Rate it. If 
 recommendations are more important than that then it should be a simple 
 thumbs up / thumbs down and the result must not affect the rating of the 
 recommended app.


 On Friday, December 27, 2013 4:37:06 AM UTC-6, Tolriq wrote:

 Hi,

 My app rating is being hijacked by competitors and I don't know what to 
 do :(
 I've tried to contact Google but there's no category for that and they 
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console : 
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and proves 
 without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq



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[android-developers] Re: Rating Hijacking !

2014-01-21 Thread Nobu Games
I'm still far from being top or even mid-tier in terms of app downloads but 
this morning I also got my first 2-star mystery rating for a paid app of 
mine - no comment and no Google+ name I could respond to. That didn't 
happen to me so far since most users tried the free version first and then 
decided to buy afterward.

This wouldn't have bothered me that much but nevertheless I wanted to see 
for myself how that recommendation rating widget looks like on my phone. 
So I opened the Google Play store app and scrolled down the lengthy front 
page with several swipe movements. And I suddenly saw that an image was 
flashing and quickly changing to 1 star. I accidentally rated some random 
app while swiping the screen.

This bug 100% reproducible:

   1. Touch one of the stars
   2. Move your finger up or down outside the recommendation box
   3. Lift finger
   4. App gets rated
   
This can happen quickly and accidentally while scrolling down the screen. 
Since I am right-handed (as the majority of people), my thumb naturally 
reaches to the left side of the screen, where the worse rating options are 
(1 and 2 stars). I bet this happens thousands of times every day without 
people even realizing what they just did. I sent a bug report to Google 
Play support about that issue.

I also have to agree that the phrasing of the recommendation is completely 
misleading. If it weren't for this thread here I would have thought that 
I'd be rating recommendations and not apps. If I were asked to rate my 
favorite scanner app with the question rate this item to get 
recommendations, I would give that recommendation a bad rating because I 
am already 100% happy with my scanner app and I'm absolutely not interested 
in more apps like that. I guess something along these lines may have 
happened with my paid app this morning.

Google Play really has to fix that as quick as possible. This new 
recommendation widget is a substantial change in the overall rating system 
Google had no experience with before. Stuff like that should be extensively 
tested before put into production mode. Real users should have been 
observed while interacting with that new widget. Real users should have 
been asked how they interpret the meaning of that new feature. To make that 
feature more useful it should be either decoupled from recommendations and 
be absolutely straightforward: Do you like this app? Rate it. If 
recommendations are more important than that then it should be a simple 
thumbs up / thumbs down and the result must not affect the rating of the 
recommended app.


On Friday, December 27, 2013 4:37:06 AM UTC-6, Tolriq wrote:

 Hi,

 My app rating is being hijacked by competitors and I don't know what to do 
 :(
 I've tried to contact Google but there's no category for that and they 
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console : 
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and proves 
 without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq


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[android-developers] Re: Rating Hijacking !

2014-01-16 Thread Bram Stolk
Ugh Google needs more prodding I guess.
I sent this to the feedback form on the Dev Console:

*Since dec 10 or so, the ranking for my app has been in a steady decline.*
*Many other high rated apps see the same.*

*Other developers have tracked this down to a new feature you introduced in 
the Google Play app that lets you rate suggested apps.*

*This new feature is confusing to the customers: do they rate the app (yes) 
or do they rate the suggestion (no)?*
*Many think they are rating the suggestion.*

*Apps should only be rated if the user actually has installed the app.*

*Please remove the quick suggestion rating.*


It's a good thing I had a large installed base to dilute the drop.
Still, it needs to be fixed asap.

Here is mine:

https://lh5.googleusercontent.com/-ih5iT0ud1s4/UtgTQr_e58I/CQc/rj8Rv6rfrtM/s1600/drop.png


On Saturday, December 28, 2013 2:02:53 AM UTC-8, a1 wrote:

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.


 It's an effect of quick rating (suggestion) box introduced in Play store 
 around 10th December (see: 
 http://www.androidpolice.com/2013/12/05/download-latest-google-play-store-4-5-10-with-shared-play-store-activity-iap-indicators-and-more/
 ).

 --
 Bart


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[android-developers] Re: Rating Hijacking !

2014-01-09 Thread michael
Hello,

We've experienced a very similar dramatic increase in 1-star ratings in the 
last couple of days, from less than 5% to near 20% (over a sample of app. 
200 ratings). There seems to be no natural explanation:

- No update has been released in this period.
- No change in crash logs (crash numbers have substantially decreased in 
fact).
- No complaints or reports from users.
- Almost all reviews continue to be associated with 5 or 4-star ratings.

We initially assumed an attack by competitors, but we also wonder if this 
could be a Google Play issue. The Known Issues page does include the 
following entry:

https://support.google.com/googleplay/android-developer/answer/3475090?hl=en

The entry concerns sudden large increases in user ratings. However, this 
issue appears under Recent Fixes so presumably should be resolved?

Judging by the timing in our case (starting two days ago), this does not 
appear to be related to the Google Play update on December 10th.

Any ideas? The app in question is My Talking Pet: 

https://play.google.com/store/apps/details?id=info.wobamedia.mytalkingpet

The app has been making good progress in terms of downloads and rankings 
recently but is still in its infancy, so these rating problems are posing a 
serious threat. We've contacted Play support but are still awaiting a reply.

Cheers,
Michael

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Re: [android-developers] Re: Rating Hijacking !

2014-01-08 Thread Jose_GD
+1 to this. Showing good will to continue conversation via email is the 
best way to revert negative ratings.

IME sometimes one can give a brief explanation but not in order to engage 
in a conversation. It all depends on the tone of the comment


El martes, 7 de enero de 2014 08:45:30 UTC-3, b0b escribió:


 Most of the time a user will not care about your elaborate explanation 
 posted as a comment while it is frequent to turn
 a negative review into a positive one after email exchanges.


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Re: [android-developers] Re: Rating Hijacking !

2014-01-07 Thread b0b


On Monday, 6 January 2014 18:24:30 UTC+1, andjarnic wrote:

 I am wondering why they don't require comments? There should be like a 
 minimum of 2 or 3 words (and checked so that they are real words) before 
 the comment pushes. Also, there should absolutely be a way to contact a 
 commenter.. at the very least, the ability to reply to a comment and have a 
 gmail like conversation tree layout for more comments. 


The developer comment system is not a place to start long conversations. 
99% of the time you just want to tell the user to please contact support 
at email address so you can have a real conversation by email.
Starting arguing with users in Play comments is useless and a waste of time.
Most of the time a user will not care about your elaborate explanation 
posted as a comment while it is frequent to turn
a negative review into a positive one after email exchanges.

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Re: [android-developers] Re: Rating Hijacking !

2014-01-06 Thread Kevin Duffey
I am wondering why they don't require comments? There should be like a
minimum of 2 or 3 words (and checked so that they are real words) before
the comment pushes. Also, there should absolutely be a way to contact a
commenter.. at the very least, the ability to reply to a comment and have a
gmail like conversation tree layout for more comments. They should have
some sort of option to report a bad review.. like if someone posts 'your
app sux.. this one is way better'.. it's not a constructive post nor is it
possible to tell if they are just friends of the author of the other app
and trying to promote it or being jerks. I suppose thought with millions of
apps it would be impossible to monitor comments and I am sure there would
be way too many reports of bad posts to handle. Maybe they can come up with
some sort of comment AI to rule out useless comments.. heck they can make
cars drive by themselves and avoid people and stuff!


On Mon, Dec 30, 2013 at 1:04 AM, Tolriq tol...@gmail.com wrote:

 Well for low or normal rated app this can be only half bad or good.

 For very high rated apps the result is catastrophic when a 4.9 rating 5
 star rating is the only way to get known over competition this change that
 generate lot's of false rating is just killing some apps.

 Google have to do something quick because the effects of this are really
 important and the more they wait the more it will impact some devs :(


 On Sunday, December 29, 2013 10:52:35 AM UTC+1, Ifor wrote:

 That explains why I am getting more reviews the last few weeks.  I had
 seen the increase in activity but was not aware of the cause.  Personally
 it's not having a detrimental affect on my numbers more the opposite in
 fact as my average is slowly going up.

 Hi,

 My app rating is being hijacked by competitors and I don't know what to
 do :(
 I've tried to contact Google but there's no category for that and they
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any
 comments and without having released a new version or the app having
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console :
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and
 proves without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq

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Re: [android-developers] Re: Rating Hijacking !

2014-01-06 Thread Παύλος-Πέτρος Τουρνάρης
That's where machine learning comes in handy when people can't afford going
over millions of millions comments!
Στις 6 Ιαν 2014 7:28 μ.μ., ο χρήστης Kevin Duffey andjar...@gmail.com
έγραψε:

 I am wondering why they don't require comments? There should be like a
 minimum of 2 or 3 words (and checked so that they are real words) before
 the comment pushes. Also, there should absolutely be a way to contact a
 commenter.. at the very least, the ability to reply to a comment and have a
 gmail like conversation tree layout for more comments. They should have
 some sort of option to report a bad review.. like if someone posts 'your
 app sux.. this one is way better'.. it's not a constructive post nor is it
 possible to tell if they are just friends of the author of the other app
 and trying to promote it or being jerks. I suppose thought with millions of
 apps it would be impossible to monitor comments and I am sure there would
 be way too many reports of bad posts to handle. Maybe they can come up with
 some sort of comment AI to rule out useless comments.. heck they can make
 cars drive by themselves and avoid people and stuff!


 On Mon, Dec 30, 2013 at 1:04 AM, Tolriq tol...@gmail.com wrote:

 Well for low or normal rated app this can be only half bad or good.

 For very high rated apps the result is catastrophic when a 4.9 rating 5
 star rating is the only way to get known over competition this change that
 generate lot's of false rating is just killing some apps.

 Google have to do something quick because the effects of this are really
 important and the more they wait the more it will impact some devs :(


 On Sunday, December 29, 2013 10:52:35 AM UTC+1, Ifor wrote:

 That explains why I am getting more reviews the last few weeks.  I had
 seen the increase in activity but was not aware of the cause.  Personally
 it's not having a detrimental affect on my numbers more the opposite in
 fact as my average is slowly going up.

 Hi,

 My app rating is being hijacked by competitors and I don't know what to
 do :(
 I've tried to contact Google but there's no category for that and they
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any
 comments and without having released a new version or the app having
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console :
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and
 proves without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq

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[android-developers] Re: Rating Hijacking !

2013-12-30 Thread Tolriq
Well for low or normal rated app this can be only half bad or good.

For very high rated apps the result is catastrophic when a 4.9 rating 5 
star rating is the only way to get known over competition this change that 
generate lot's of false rating is just killing some apps.

Google have to do something quick because the effects of this are really 
important and the more they wait the more it will impact some devs :(

On Sunday, December 29, 2013 10:52:35 AM UTC+1, Ifor wrote:

 That explains why I am getting more reviews the last few weeks.  I had 
 seen the increase in activity but was not aware of the cause.  Personally 
 it's not having a detrimental affect on my numbers more the opposite in 
 fact as my average is slowly going up.

 Hi,

 My app rating is being hijacked by competitors and I don't know what to 
 do :(
 I've tried to contact Google but there's no category for that and they 
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console : 
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and proves 
 without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq



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[android-developers] Re: Rating Hijacking !

2013-12-29 Thread Ifor
That explains why I am getting more reviews the last few weeks.  I had seen 
the increase in activity but was not aware of the cause.  Personally it's 
not having a detrimental affect on my numbers more the opposite in fact as 
my average is slowly going up.

Hi,

 My app rating is being hijacked by competitors and I don't know what to do 
 :(
 I've tried to contact Google but there's no category for that and they 
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console : 
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and proves 
 without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq


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[android-developers] Re: Rating Hijacking !

2013-12-28 Thread a1


 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.


It's an effect of quick rating (suggestion) box introduced in Play store 
around 10th December 
(see: 
http://www.androidpolice.com/2013/12/05/download-latest-google-play-store-4-5-10-with-shared-play-store-activity-iap-indicators-and-more/).

--
Bart

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[android-developers] Re: Rating Hijacking !

2013-12-28 Thread b0b
You are right...  A gift from Google to developers for the holiday season 
maybe ?  Seriously, that's lame...

More discussion on this: 
http://forums.makingmoneywithandroid.com/android-development/3898-google-play-bad-rating-after-10th-december-3.html

On Saturday, 28 December 2013 11:02:53 UTC+1, a1 wrote:

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.


 It's an effect of quick rating (suggestion) box introduced in Play store 
 around 10th December (see: 
 http://www.androidpolice.com/2013/12/05/download-latest-google-play-store-4-5-10-with-shared-play-store-activity-iap-indicators-and-more/
 ).

 --
 Bart


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[android-developers] Re: Rating Hijacking !

2013-12-27 Thread b0b
I have observed something exactly like you describe in my own app.
The graph you posted is similar to mine.
I had stable ratings since forever until Dec 11th where unexplained 1-star 
ratings started to appear until the ratings finally stabilized (flat graph) 
on Dec 21th.
At first I though it was an attack from competitors but now I think there 
might be another explanation.
Dec 10th, Google approved a batch of Chromecast apps. My app is an obvious 
candidate from Chromecast support but of course it is not
in the app list Google approved this day.  I now think that the unexplained 
bad ratings came from users expecting Chromecast support.
Since I believe your app is a potential candidate for Chromecast support, 
that could be it. Many CC users do not understand why some apps
supports CC already and others do not and go the 1-star route. They just 
think developers are lazy or something...

I wouldn't care too much (unless drop in ratings continue) since your app 
is rated exceptionnaly high and a 0.03 drop in rating is not going to have 
much consequence.



On Friday, 27 December 2013 11:37:06 UTC+1, Tolriq wrote:

 Hi,

 My app rating is being hijacked by competitors and I don't know what to do 
 :(
 I've tried to contact Google but there's no category for that and they 
 don't answer from the other category contact :(

 My app is 4.9 rating since a very very very long time and all very very 
 few bad rating always had comments.
 Since 14 days I start to have lot's of 1 or 2 stars rating without any 
 comments and without having released a new version or the app having 
 problems.
 There's still the same amount of 4 / 5 star rating coming every day.

 This graph for the 6 last months from Play Store console : 
 http://postimg.org/image/i2bpm94vt/ shows the problem clearly and proves 
 without a doubt the hijacking action :(

 What are the possible actions against that ?
 This is a shame that years of work can be attacked so easily :(

 How to contact some Google representative to have this investigated ?

 Regards,
 Tolriq


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