PLEASE SHARE PROFILES AT *varun.j...@diverselynx.com* <varun.j...@diverselynx.com>
Hi , Hope you are doing great !! We have a position for *ITIL Service Now Incident Manager // Incident Management Service now || Minnesota.* I have listed out the job description below. Kindly go through the JD and confirm me your interest. *POSITION 1:* *Role*: ITIL Service Now Incident Manager *Location*: Apple Valley, MN (Remote till covid) *Duration*: Contract *Job Description:* · Act as the Single Point of Contact for managing incidents and outages · Collaborate with the Customers Service Management team if any during Incident Management process definition and documentation · Liaise with the Business and IT stakeholders both internal and external during Major Incident P1P2 Management Process outages · Track incidents escalated to 3rd party vendors or customer retained organization to closure · Perform aging analysis on tickets and send appropriate reports to the tower leads · Perform audits on sample incident records for quality of incident log and information · Review Incident availability SLAs for compliance and initiate appropriate action plan · Review problem tickets created in correlation with the incident influx · Liaise with problem management teams for initiating RCA and permanent fixes · Conduct regular meetings with the support teams and address their issues concerns *POSITION 2:* *Role*: Incident Management Service now *Location*: Minneapolis, MN (Remote till covid) *Duration*: Contract *Job Description:* · Prior experience as SMO lead in accounts having application support Ensure contractual commitments are met Experience in creating comprehensive process documents and ensure teams adoption of the process defined · Conversant with ITSM tool ITIL Concepts · Experience in Service Management analytics to identify potential improvement opportunities across the processes and take it forward with the customer · Identify opportunities for proactive reporting · Drive Service Excellence initiatives in the program · Ensure application onboarding offboarding process is compiled · Focus on continuous service improvement · Review program requirements on a regular basis · Implement industry best practices · Conduct regular meetings with the support teams and address their issues concerns Thanks and Regards, Varun Jain Diverse Lynx LLC Note : If I missed your call then drop me a mail . ( best way to reach me is via mail ) Phone: 732-452-1006 ext 288 Direct Number: 256-602-1036 Email – *varun.j...@diverselynx.com* <varun.j...@diverselynx.com> LinkedIn* - *https://www.linkedin.com/in/varun-jain-928487b9/\ <https://www.linkedin.com/in/varun-jain-928487b9/> Gtalk – victorxthoma...@gmail.com Diverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540 -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-discuss+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-discuss/CAHQm1RMxPQq52tZgYz-ybDm3eEwU9OcRUX2QpG%3DiRXXH-k9cGg%40mail.gmail.com.
