[announce] New Patches Have Been Released For OTRS

[Sabrina Seubert]

Release Notes
Dear customers, 

We have improved OTRS even further, so we are announcing the following patch 
level releases today. Thank you for helping to improve OTRS. 
Release date: October 18, 2021
> 

Patch/Patches: 

OTRS 8.0.17
OTRS 7.0.30
OTRS::ITSM Module 7.0.30
OTRS CloneDB 8.0.2
OTRS PrimaySecondary 8.0.5
OTRS Survey 8.0.4
OTRS Survey 7.0.24
OTRS SystemMonitoring 8.0.6
OTRS SystemMonitoring 7.0.16

You’ll find the specific release notes detailed under 
https://otrs.com/overview-release-notes-security-advisories/release-notes/ 

Kind regards, 
Your OTRS release team
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OTRS AG

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61440 Oberursel 
Germany
+49 6172 681988 0



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[announce] New Security Updates for OTRS

[Sabrina Seubert]

Security Advisories
Dear reader,

The following security fix/es was/were made:
OTRS Security Advisory 2021-20

ID: OSA-2021-20
Date: 2021-10-18
Title: Agents are able to lock the ticket without the "Owner" permission
Severity: 3.5 LOW
Product: OTRS 8.0.x
Fixed in: OTRS 8.0.17
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
References: CVE-2021-36097
OTRS Security Advisory 2021-19

ID: OSA-2021-19
Date: 2021-10-18
Title: Regular Expression Denial of Service in postcs
Severity: 5.3 MEDIUM
Product: OTRS 8.0.x, OTRS 7.0.x
Fixed in: OTRS 8.0.17, OTRS 7.0.30
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L
References: CVE-2021-23368
To read the entire Security Advisory/Advisories, please follow this link:
https://otrs.com/overview-release-notes-security-advisories/security-advisories/
  

Kind regards, 
Your OTRS release team

 


Subscribe to the OTRS Newsletter.

Read about OTRS service management solutions, product features, and interesting 
tips from our experts every month. Simply select your desired language.
German 

 
English 

Spanish 

 
Portuguese 

     
  
  

Visit www.otrs.com 

 or contact us.  

OTRS AG

Zimmersmühlenweg 11
61440 Oberursel 
Germany
+49 6172 681988 0



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