Re: Need to search values with special characters
Hi Jennifer, I want this in remedy run if qualification, only enclosing special characters with [] works. Vani From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, November 30, 2009 9:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need to search values with special characters ** Have you tried using the backslash before the characters 7453\%8, 7\_890, ab\cd to remove the magic? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani Sent: Friday, November 27, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Need to search values with special characters Hi All, Can anyone of you give an idea to use the special characters(,%,_) in Remedy at run if qualification for a field check. Example : I need to get the below values when I use a like operator. 7453%8, 7_890, abcd Thanks, Vani. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 using PAM authentication
Brian, If your OS supports PAM and you only want authentication information from PAM then I think that you only need to do two things. You need to do is to turn on the Cross Ref Blank Password setting and have the user's record have no password in the User form. However, you may need to NOT be using any AREA plugin to make this work too. Check the docs for details. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Nov 26, 2009 at 12:43 AM, Brian Pancia panc...@finityit.com wrote: ** Has anyone developed a AREA plug-in for PAM Authentication? Used for both client and mid-tier authentication. Regards, Brian _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
[no subject]
Hi Sucharita, You can make a display only form and give the permissions on this form to a group. The restricted set of users can be added to this permission group and you can use this group permission to check which set of users sees which home page. Hope that helps. Rgds, Nisha On Mon, Nov 30, 2009 at 10:08 AM, Sucharita SINGHAL sucharita.sing...@st.com wrote: ** Hello, Can someone suggest me the solution to following need. I want to make a display only form as the home page for a set of users. For rest of the users home page is the normal ‘Home page’. I also want the links to different applications on my new(alternate ) home page. If I make the settings for the same in ‘AR System User Preference’ form, does it come into effect immediately or I need to make some other settings? Please detail out the procedure. *Thanks* *Regards* *Sucharita* *Remedy Development Team,PACC,ICT* *ST Microelectronics Pvt. Ltd.* _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT: Update of some free RRR-tools
Hi, I just wanted to let you know that I have updated some of the command line tools that can be downloaded from http://rrr.se. RRR|LoginConv can be used to convert login names and many other things in your system. For example renaming a CTM:Support Group throughout an entire system: - Added functionality to disable Merge-filters - Use of ARGetMultipleEntries() to speed things up - Added -noupdate option to do test runs RRR|ConfDiff is a new tool that will help you compare ar.cfg/conf files between your servers. RRR|DefSearch is used to do string search in def files. It has been bug fixed. You can get text-output, create Excel-files or produce def-files of the result. RRR|DefFielDiff is used to plan application upgrades and find the data you need to manually modify/fix when you do the application-upgrade. It has received some bug-fixes. Enjoy! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
Why not use the Atrium console? On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1) . From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
If the Application Pending entries are all inactive then try deleting them all and see if this makes any difference. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: 01 December 2009 18:39 To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. Why not use the Atrium console? On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1) . From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
Maybe it would help to understand why you want to disable this activity. Normally, this shouldn't be an issue unless you have multiple thousands of CIs in the sandbox, and I would think that a personal sandbox would normally not contain that many, so even if the job kicked off, it should complete fairly quickly without causing any problems. What is the symptom your seeing that you are trying to correct that you think stopping this job from kicking off will solve? Maybe it's not the real issue that should be looked at. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Tuesday, December 01, 2009 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. If the Application Pending entries are all inactive then try deleting them all and see if this makes any difference. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: 01 December 2009 18:39 To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. Why not use the Atrium console? On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SB.USERID.1) . From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and
Re: ARS 7.5 using PAM authentication
We already tried that. Didn't work. PAM is pretty much a broker for other authentication tools like kerberos. It is not setup to use LDAP, which would be an easy integration using the cross reference capabilities. It also doesn't store user information in a etc/password file either, so it doesn't appear that OS authentication is an option and it has to be a custom AREA plugin. There is a java plugin called JPAM, which utilizes JAAS. We are looking at potentially using this and integrating the Java plugin with Remedy. It seems that this may be the easiest route. Does anyone have experience with JPAM or JAAS and AREA? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, December 01, 2009 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 using PAM authentication Brian, If your OS supports PAM and you only want authentication information from PAM then I think that you only need to do two things. You need to do is to turn on the Cross Ref Blank Password setting and have the user's record have no password in the User form. However, you may need to NOT be using any AREA plugin to make this work too. Check the docs for details. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Nov 26, 2009 at 12:43 AM, Brian Pancia panc...@finityit.com wrote: ** Has anyone developed a AREA plug-in for PAM Authentication? Used for both client and mid-tier authentication. Regards, Brian _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Atrium 7.6 Promote Sandbox Changes after server restart.
Peter, I'll give that a try. Lyle, When I attempt to access my personal sandbox view in Atrium Core Console Explorer, its automatically sets off the Promote Sandbox Changes in Progress process. This runs for approximately 30 minutes and then errors out. The issue is, I have not triggered a promotion. This started happening after a server restart. I've gone through various forms and cfg files to try and determine why this is being kicked off. I've purged all instances under my sandbox in the hopes that it would stop the process from kicking off. I can only assume that someting is firing a reconciliation because the arrecond.exe process is active and the log is growing quite rapidly. On Tue, Dec 1, 2009 at 12:36 PM, Lyle Taylor tayl...@ldschurch.org wrote: Maybe it would help to understand why you want to disable this activity. Normally, this shouldn't be an issue unless you have multiple thousands of CIs in the sandbox, and I would think that a personal sandbox would normally not contain that many, so even if the job kicked off, it should complete fairly quickly without causing any problems. What is the symptom your seeing that you are trying to correct that you think stopping this job from kicking off will solve? Maybe it's not the real issue that should be looked at. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Tuesday, December 01, 2009 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. If the Application Pending entries are all inactive then try deleting them all and see if this makes any difference. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: 01 December 2009 18:39 To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. Why not use the Atrium console? On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote I didn't see Paul's response till now. There aren't any records in Application Pending with a Pending status. All AIE jobs are inactive. All Recon jobs are inactive. Nothing is set to Continuous. Mind you, I'm looking at everything through the backend forms and not through Atrium console. hm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 01, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** Have you looked at Peter's suggestion about Pending processes? Failing that, is the job been mistakenly changes to continuous? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 01 December 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** I disabled those filters but the arrecond process is still running and trying to promote my personal sandbox changes. I've gone so far as purging all records that were in my sandbax (BMC.AE.SBhttp://bmc.ae.sb/ .USERID.1) . From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, November 30, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** ASI:SHR:SandboxCallReconEngine_999 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart. ** You wouldn't happen to know which filter? On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote: ** If you are running Sandbox, and have made changes to a CI which then appears in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy Sent: 30 November 2009 6:18 PM To: arslist@ARSLIST.ORG Subject: Atrium 7.6 Promote Sandbox Changes after server restart. ** Hi List Just a quick question. Does anyone know why after a server restart, Atrium trys to promote Sandbox changes even though I didn't initiate it. Is there a way to cancel this process? Thanks Edward _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Creating Request From Request Console Causing Server Crash
All, I have a 7.5.1 patch 2 server running ITSM 7.5.1 patch 2. Every other time I create a Request from the Requester Console (SRM NOT Installed) my services crash and I loose my plug-in server. I restart the services but the plug-in server is still down. The fix is to comment out the plug-in lines in the conf file start the services, delete the error event in CAI Events, then un comment out the plug- in lines and restart the services. Has anyone seen this before or have any idea why this might happen? App Server: Solaris 10 Database: Oracle 10G Database separate from App server Regards, David Charters Charters Software LLC 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Push Field Question
HI All, I have a case were there is a filter that does a push field on submit/modify that includes the entry from a diary field. The problem is the entire diary field is being pushed when all I want is the latest update. Is there away to do that? Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Push Field Question
Mark,
Not sure if there are any special operators that you can use to truncate
based on certain criteria but you could:
Make the diary field RO. In order to update the diary field, a button is
clicked to open up a dialog. Then you can push the contents of the
dialog using your filter and also update the existing diary field with
the contents of the dialog.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, December 01, 2009 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Push Field Question
**
HI All,
I have a case were there is a filter that does a push field on
submit/modify that includes the entry from a diary field. The problem
is the entire diary field is being pushed when all I want is the latest
update. Is there away to do that?
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today.
This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
**
This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely
for the use of the individual or entity to which it is addressed. If you are
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be unlawful. If you have received this e-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
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Re: Push Field Question
There isn't. What you can do is create workflow to make the user populate a
text box, then push the contents of that in both your filter and push the
entry into the diary field.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: 01 December 2009 8:21 PM
To: arslist@ARSLIST.ORG
Subject: Push Field Question
**
HI All,
I have a case were there is a filter that does a push field on submit/modify
that includes the entry from a diary field. The problem is the entire diary
field is being pushed when all I want is the latest update. Is there away to
do that?
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today.
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
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Re: Data Management Tool for ITSM 7.6
http://m.google.com Regards, David Charters 317-331-8985 -Original Message- From: Barbara Siebert bsieb...@qmxs.com Date: Mon, 30 Nov 2009 14:12:33 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version of the spreadsheets. Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov 30, 2009 at 11:04 AM, Barbara Siebert bsieb...@qmxs.commailto:bsieb...@qmxs.com wrote: Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT: Access query oddity...
Listers, First of all this is an Access related issue, so qualifies to be an off topic question I guess. I just figured many of you might be using Access as a choice of tool for data cleaning so may be familiar with what I am facing.. Below is the query I have written in Access, to set the name of the company in the table RefreshData, based on the domain of a users business email address.. While this query runs perfectly and sets the company name, if I try to save the query for future use in Access, it doesn't save it but crashes out Access, and when I reopen it, the query has nothing in the SQL panel besides the default SELECT; that appears when you open a new access query to build a new query.. This is the update query that I've successfully ran, but unable to save.. UPDATE RefreshData SET RefreshData.[Company] = IIf(RefreshData.[User Email Address] Like '*centresolutions.com',Centre Solutions, IIf(RefreshData.[User Email Address] Like '*csc.com',Computer Sciences Corporation, IIf(RefreshData.[User Email Address] Like '*farmersinsurance.com',Farmers Insurance, IIf(RefreshData.[User Email Address] Like '*foremost.com',Foremost Insurance Group, IIf(RefreshData.[User Email Address] Like '*kraftlake.com',Kraft Lake Insurance Agency (KLIA), IIf(RefreshData.[User Email Address] Like '*us.ibm.com',IBM - United States, IIf(RefreshData.[User Email Address] Like '*wipro.com',Wipro Technologies, IIf(RefreshData.[User Email Address] Like '*wtp.ca',WTP, IIf(RefreshData.[User Email Address] Like '*zurich.com',Zurich Financial Services Group, IIf(RefreshData.[User Email Address] Like '*zurichbf.com',Zurich Benefit Finance, IIf(RefreshData.[User Email Address] Like '*zurichna.com',Zurich North America,RefreshData.[Company]))); Any idea why this may be happening? As a workaround I have saved this in notepad for future use - not convenient but will have to do.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
fields orderer in emails notifications
hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
The Remedy v7 Notification Engine builds a formatted Email so you don't need to worry about that when you upgrade. For standard notification filters, you could build a formatted message in a text field and send a single field. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 02 December 2009 7:31 AM To: arslist@ARSLIST.ORG Subject: fields orderer in emails notifications hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
You need to create a special view of the form called ARNotification. The X,Y order of the fields in that view will dictate how they are displayed in the email. This is documented in the 7.1 Work Flow Objects guide. HTH Frank Caruso Iraq On Wed, Dec 2, 2009 at 10:31 AM, Remedy Maniac remedy.man...@googlemail.com wrote: hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Hi, There are no way of sorting the fields in any version. You can add fields to the Notify Text instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
