Re: Mid-Tier 7.5 Linux Installation Problems
Hi, Here is that config, without the comments. I have not changed anything here after the install of Mid-Tier 7.5 patch 6. And the installer added my server name which is ars.rrr, along with the passwords admin and arserver passwords. Best regards - Misi, RRR AB, http://rrr.se arsystem.session_timeout=90 arsystem.admin_id=Administrator arsystem.password=*** arsystem.config_session_timeout=10 arsystem.preference_servers_list=ars.rrr arsystem.arservers_list=ars.rrr arsystem.homepage_server=ars.rrr arsystem.plugin_servers_list=ars.rrr arsystem.show_waiting_cursor=2 arsystem.hover_wait_time=1500 arsystem.log_level=Warning arsystem.log_viewer=File arsystem.log_category=REPORTING CACHE SESSION PERFORMANCE SERVLET arsystem.log_format=FastText arsystem.log_filename=armidtier%g.log arsystem.log_filepath=/opt/bmc/ARSystem/midtier/logs arsystem.log_filesize=1024 arsystem.log_backups=10 arsystem.log_user= arsystem.pooling_max_connections_per_server=80 arsystem.cache_update_interval=3600 arsystem.cache_flash_update_interval=0 arsystem.cache_update_needed=On arsystem.crt_working_dir=/opt/bmc/ARSystem/midtier/reports arsystem.crtXI_location= arsystem.cms_name= arsystem.crt_version=MANAGED arsystem.crt_enterpriseXI_AR_DSN= arsystem.crt_folder_name=ARReports arsystem.crt_user_name=Administrator arsystem.crt_pwd= arsystem.crt_serverXI_AR_DSN= arsystem.crt_schedule_interval=5 arsystem.ws_anonymous_user= arsystem.ws_anonymous_pwd= arsystem.prefer_native_views=false arsystem.browser_version_error=On arsystem.authenticator=com.remedy.arsys.session.DefaultAuthenticator arsystem.authenticator.sso.enckey=*** arsystem.js_profile=false arsystem.objectlist=false arsystem.image.spinnerup=spinner_up.gif arsystem.image.spinnerdown=spinner_down.gif arsystem.image.diary=field_diary_empty.gif arsystem.image.calendar=field_calendar.gif arsystem.image.currency=field_currency.gif arsystem.image.menu=field_menu.gif arsystem.image.text=field_text.gif arsystem.image.time=field_time.gif arsystem.image.tablechunkleft=chunk_left.gif arsystem.image.tablechunkdown=menu_down.gif arsystem.image.tablechunkright=chunk_right.gif arsystem.image.open=field_open.gif arsystem.scale_factor_X=1.0 arsystem.scale_factor_Y=1.0 arsystem.resource_expiry_interval=86400 arsystem.formhtmljs_expiry_interval=1 arsystem.ehcache.maxElementsInMemory=2147483647 arsystem.ehcache.eternal=true arsystem.ehcache.timeToIdleSeconds=0 arsystem.ehcache.timeToLiveSeconds=0 arsystem.ehcache.overflowToDisk=true arsystem.ehcache.overflowToDiskTemp=false arsystem.ehcache.maxElementsOnDisk=2147483647 arsystem.ehcache.diskcache.maxElementsInMemory=1 arsystem.ehcache.diskPersistent=false arsystem.ehcache.diskExpiryThreadIntervalSeconds=600 arsystem.ehcache.memoryStoreEvictionPolicy=LRU arsystem.ehcache.midTierCacheDir= arsystem.ehcache.midTierCacheTempDir= arsystem.ehcache.internalSaveToDiskInterval=3600 arsystem.ehcache.referenceMaxElementsInMemory=1250 arsystem.ehcache.referenceMaxElementsInMemoryWeight.formImages=0.104 arsystem.ehcache.referenceMaxElementsInMemoryWeight.activeLinks=4.904 arsystem.ehcache.referenceMaxElementsInMemoryWeight.groups=0.025 arsystem.ehcache.referenceMaxElementsInMemoryWeight.roles=0.036 arsystem.ehcache.referenceMaxElementsInMemoryWeight.js=0.195 arsystem.ehcache.referenceMaxElementsInMemoryWeight.displayedFields=0.157 arsystem.ehcache.referenceMaxElementsInMemoryWeight.fieldMaps=0.323 arsystem.ehcache.referenceMaxElementsInMemoryWeight.sysdata=1.202 arsystem.ehcache.referenceMaxElementsInMemoryWeight.compiledForms=1.14 arsystem.ehcache.referenceMaxElementsInMemoryWeight.forms=0.235 arsystem.ehcache.referenceMaxElementsInMemoryWeight.html=0.195 arsystem.ehcache.referenceMaxElementsInMemoryWeight.formFields=28.577 arsystem.ehcache.referenceMaxElementsInMemoryWeight.sharedResources=0.1 arsystem.ehcache.referenceMaxElementsInMemoryWeight.syncRelationships=0.4 arsystem.ehcache.referenceMaxElementsInMemoryWeight.actorViews=0.32 arsystem.ehcache.referenceMaxElementsInMemoryWeight.actorViewsMapping=0.32 arsystem.enable_Animation=true arsystem.xmlhttp.get=true arsystem.windowiis.installed= flashboards.showgraphinflash=1 flashboards.min_flex_width=260 flashboards.min_flex_height=200 arsystem.myreport.report_cache_limit=20 arsystem.searches.maxAllowed=90 arsystem.max_number_of_prefetch_thread=4 arsystem.crt_printmode= arsystem.response.hostip=false arsystem.daemonthread_priority=4 arsystem.use_connectionpooling=true arsystem.plugin_securitycheck=false arsystem.serverinfo.alertschema.update.interval=604800 arsystem.arservers.ars.rrr.port=6000 arsystem.arservers.ars.rrr.rpc= arsystem.arservers.ars.rrr.admin_password=*** arsystem.arservers.ars.rrr.preload=false ** Do you have the midtier config.properties? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed
How to make SRD's Realted to a Specific Locale Visible in Service request Management 2.2
Hi, I am facing the below issue. The issue is For Eng Language the Category and Sub-catgeories and the SRD'ss associated with each sub category is visible , but for Other Language like Spanish the Catgeory and Sub category are ok but the SRD's realted to the Spanish Language catageory and Sub-category are not visible. is this a bug or some thing wrong in the Configuration.Please give views on this issue. Thanks in Advance. Sekhar -- View this message in context: http://old.nabble.com/How-to-make-SRD%27s-Realted-to-a-Specific-Locale-Visible-in-Service-request-Management-2.2-tp29641653p29641653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: IT Service Management Suite 7.6.03 now available
Looks like there is an issue with the FTP selection to download from the new EPD. The email it sends with the FTP details, is always in Chinese no matter what your profile is set to. I have emailed customercare but wondered if this was just my profile? Anyone else tried? Cheers Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 08 September 2010 02:34 To: arslist@ARSLIST.ORG Subject: IT Service Management Suite 7.6.03 now available ** Hi All, For those customers who purchased the IT Service Management Suite from BMC, the 7.6.03 version is now available. This includes all the version 7.6.03 products that are part of the Suite (ITSM, AR System, Atrium Core, etc.) as well as the Suite Stack Installer. The product(s) can be downloaded from the Product http://apps.bmc.com/server/available.cfm?fc=EPDAPP Downloads (EPD) site. Note that the Suite Stack Installer is only available for Windows and Solaris, so it will only show up under those two Operating System environments on EPD. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.6, Incident Management, Service field?
Charlie, Rod is correct you have to relate the Business (or Technical) Service CI to either a Person, Organization or Company. Another thing to remember, If you are relating to a company or organization, and you have more than 1 company just remember the Service+ field menu on the form is populated by the Company of the Customer+. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Wednesday, September 08, 2010 12:25 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6, Incident Management, Service field? Hi Charlie, Are you adding people in the people tab of the service CI? You need to create a used by relationship to a person or persons before it can be specified on an incident for that person. Rod On 8 September 2010 09:05, Charlie Wilson wilsonc...@gmail.com wrote: ** ARS 7.5, ITSM 7.6, product catalog loaded, Incident Request form, Service field. Through the Incident Management Rules I have made this Service field not required. However, we understand what it is for and we wish to use it. I have a problem figuring out how to define business service CIs that will populate this field. I've went through the Configuration document several times and it talks little about defining this field's data source. I've also created business service CIs and no matter how I enable them, map them to company, etc., they still do not show in the dropdown field. Could someone give me a tip on how to popular this field? Thanks much, Charlie _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Any suggestions on building workflow to automate tasks with Incident Mgmt 7.6
Hello, Does anyone have any advice for building workflow to allow for automated Tasks in Incident Mgmt v7.6? We have a request process that is really not meant for the Change Mgmt module for it is a Service Request, but it requires multiple parallel tasks that need to be auto-generated in sequence. Before I start active link and filter logging to try to figure out the OOB workflow I was just wondering if anyone out there can point me in the right direction for I know I am not the first person to do this. It would be much appreciated. -John. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Issues with IIS and Tomcat
Hello, Listers I am creating a ' sandbox ' for Remedy 7.6. I have installed ARS and the CMDB, and I went to test out the mid-tier and got the following error message: HTTP Error 500.0 - Internal Server Error Calling GetFilterVersion on ISAPI filter C:\Program Files\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll failed. Following is the platform: Windows Sever 2008 32bit SQL 2005 IIS 7.0 Tomcat 6 Any help will be greatly appreciated. I am thinking IIS7 is not playing nice with Tomcat6 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR 9093
Hi List We have 2 mid-tier servers (WINDOWS 2003, IIS, Servlet Exec) configured in a load balancer. Over the last few days we have started getting ARERR 9084 or ARERR 9093 while accessing Remedy application over the mid-tier. This is happening for some users only while others are able to work fine. We have checked with our network team and the sticky config for the load balancer is in place and the IP address of user machines are not changing. We have also tried comparing the header content being passed for affected users with the correct users and there is no significant difference observed. Releasing the license of the user's session is not helping in this case and the affected users are currently unable to access the web app. An extract of the error log is given below: ARERROR LOG = Wed Sep 8 14:42:40 2010 Client already connected - username:fm\rocks, client-type:Mid-tier, existing-IP:819b0da5e2f6feaf:1fe4169:12adc96f135:-7b77, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79ad - User has Override option Wed Sep 8 14:44:52 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:52 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390620 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option === Platform ARS 6.3 Patch 24 Mid Tier - 6.3 Patch 24 DB - Sybase OS - Unix Any pointer in resolving this issue would be highly appreciated. Thanks in advance Jaya Munjal GIS India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 9582893243 F +91 124 479 0023 jaya.mun...@rbs.commailto:nisha.ram...@rbs.com 7B Building, DLF Cyber City, DLF Phase III, Gurgaon - 122002, Haryana, India Please don't print this e-mail unless you really need to. *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority. The Royal Bank of Scotland N.V. is authorised and regulated by the De Nederlandsche Bank and has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587. Registered Office: Gustav Mahlerlaan 10, Amsterdam, The Netherlands. The Royal Bank of Scotland N.V. and The Royal Bank of Scotland plc are authorised to act as agent for each other in certain jurisdictions. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc and The Royal Bank of Scotland N.V. including its affiliates (RBS group) does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by the RBS group in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our website at www.rbs.com *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 9093
Jaya, In my experience, this error is not related to Load balancing.that will simply cause you issues with invalid session. This problem is as you said, either their IP is changing, or they are closing their browser without logging out and re-opening a new browser and trying to re-connect. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal Sent: Wednesday, September 08, 2010 8:32 AM To: arslist@ARSLIST.ORG Subject: ARERR 9093 Importance: High ** Hi List We have 2 mid-tier servers (WINDOWS 2003, IIS, Servlet Exec) configured in a load balancer. Over the last few days we have started getting ARERR 9084 or ARERR 9093 while accessing Remedy application over the mid-tier. This is happening for some users only while others are able to work fine. We have checked with our network team and the sticky config for the load balancer is in place and the IP address of user machines are not changing. We have also tried comparing the header content being passed for affected users with the correct users and there is no significant difference observed. Releasing the license of the user's session is not helping in this case and the affected users are currently unable to access the web app. An extract of the error log is given below: ARERROR LOG = Wed Sep 8 14:42:40 2010 Client already connected - username:fm\rocks, client-type:Mid-tier, existing-IP:819b0da5e2f6feaf:1fe4169:12adc96f135:-7b77, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79ad - User has Override option Wed Sep 8 14:44:52 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:52 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390620 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option === Platform ARS 6.3 Patch 24 Mid Tier - 6.3 Patch 24 DB - Sybase OS - Unix Any pointer in resolving this issue would be highly appreciated. Thanks in advance Jaya Munjal GIS India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 9582893243 F +91 124 479 0023 jaya.mun...@rbs.com mailto:nisha.ram...@rbs.com 7B Building, DLF Cyber City, DLF Phase III, Gurgaon - 122002, Haryana, India Please don't print this e-mail unless you really need to. *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority. The Royal Bank of Scotland N.V. is authorised and regulated by the De Nederlandsche Bank and has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587. Registered Office: Gustav Mahlerlaan 10, Amsterdam, The Netherlands. The Royal Bank of Scotland N.V. and The Royal Bank of Scotland plc are authorised to act as agent for each other in certain jurisdictions. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc and The Royal Bank of Scotland N.V. including its affiliates (RBS group) does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by the RBS group in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our website at www.rbs.com *** _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives
Related Change Search question
The form CHG:Change Assoc Search is used as a dialog when attempting to search for matching RFCs from an existing one. I have added a couple of fields to that form so that they can be used as additional search criteria. I also added them to the table qualification, the workflow that does the search, and even as table columns (though I can't see what that actually adds), but I can't get those fields to return values. In fact, the addition of them to the Table field qualification prevents other searches from working as well. I have run comparative AL logs (one with pre-existing field search, one with new field), but they are pretty much identical, and don't point to an issue. Has anyone done this successfully that could show me what I'm overlooking? I don't even know what else to look at. CM 7.5 p2 Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Any suggestions on building workflow to automate tasks with Incident Mgmt 7.6
John, We've wrestled with this in 7.0.3 and finally just purchased Abydos Designer which does this and the tasks are designed via a visio workflow. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Wednesday, September 08, 2010 9:02 AM To: arslist@ARSLIST.ORG Subject: Any suggestions on building workflow to automate tasks with Incident Mgmt 7.6 Hello, Does anyone have any advice for building workflow to allow for automated Tasks in Incident Mgmt v7.6? We have a request process that is really not meant for the Change Mgmt module for it is a Service Request, but it requires multiple parallel tasks that need to be auto-generated in sequence. Before I start active link and filter logging to try to figure out the OOB workflow I was just wondering if anyone out there can point me in the right direction for I know I am not the first person to do this. It would be much appreciated. -John. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARS 6.3. Changing Oracle server from 9 to 10. Caveats?
So, in my never ending quest to make slow but steady progress towards modernization (or I should say to get to historic modernity), I have ARS 6.3 that was running with 9.2.0.1 Oracle client against 9i Oracle server, now running with 9.2.0.4 client against Oracle 10g server. I'm all good with compatibility matrix for Oracle and for ARS. This is what I did: I added the 9.2.0.4 client on the server, copied 9i database to a 10g server, and repointed ar.conf to talk to the 10g instance using 9.2.0.4 client. It all looks good on simple tests. Anything else I need to worry about before repeating this on production? Yes, I have taken care of some local database weirdness, such as tables/views not owned by ARAdmin, and some ARAdmin objects having permissions for extra users. ARS 6.3 on SunOs 5.9. New Oracle client is 9.2.0.4, 32-bit. Oracle server is remote, 10.2.0.4.0 - 64bit TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mid - Senior Remedy Developer opportunity in Denver, CO
Allison, I am limited to NYC, DC area for now. Good luck. On Tue, Sep 7, 2010 at 12:13 PM, Allison Keller akel...@quantixinc.comwrote: ** Good day, listers! We are seeking a permanent employee in South Denver, CO. The description is below. Please contact me if you are interested, or feel free to pass it along to your network. We do offer referral bonuses. Thanks! * * *Job Title:* Remedy Developer/Administrator *Location:* South Denver, CO *Length: *Permanent *Job Description: * * * - Designing, developing, implementing and maintaining the IT Service Desk application (currently Remedy 7) and IT Infrastructure process applications (as needed. Identify metrics being collected and ensure that measurement data is up to date and reported accurately. - Will be responsible for administering and maintaining the IT infrastructure ITIL-based processes and tools. - Will provide support for the problem, change, asset management and other IT processes. - Identifies and resolves technical issues/problems with application, its various interfaces and the supporting tools. - Gathers various reporting requirements and produces resultant reports. - Maintains asset management system and ensures accuracy. - Gathers and implements requirements from external user groups. - Develops standards and processes to support the problem, change and asset processes. - Recommends and establishes changes to policies and procedures. - Frequently interacts with customers and/or functional peer group managers. - Ability to work effectively and independently. - Provides support for the problem, change, asset and other IT processes. Collects inventory and maintains asset management system and ensures its accuracy. - Create and maintain process-related artifacts. Well organized with project documentation and project administrative tasks. *Required Skills:* - Bachelor’s degree or Minimum of three years experience with designing, implementing and configuring BMC Remedy application systems equivalent combination of education and experience. - Experience and training in ITIL, Six Sigma, CMMI, and process improvement methodologies. - Experience in SQL Server. ITIL Foundation Certification is a plus. - Remedy Approved Consultant (RAC) or Remedy Skilled Professional (RSP) is a plus. Excellent verbal and written communication skills. Please contact Allison Keller at akel...@quantixinc.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Issues with IIS and Tomcat
Philip, I have a document on setting this up using IIS 7. If you want to contact me (and anyone else) off list, my email address is ron.gehr...@gmail.com. I'll send you the document. Thanks, Ron Gehring On Wed, Sep 8, 2010 at 10:01 AM, Philip, Saji L sphi...@houstonisd.orgwrote: ** Hello, Listers I am creating a ‘ sandbox ‘ for Remedy 7.6. I have installed ARS and the CMDB, and I went to test out the mid-tier and got the following error message: HTTP Error 500.0 – Internal Server Error Calling GetFilterVersion on ISAPI filter “C:\Program Files\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll” failed. Following is the platform: Windows Sever 2008 32bit SQL 2005 IIS 7.0 Tomcat 6 Any help will be greatly appreciated. I am thinking IIS7 is not playing nice with Tomcat6 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line
Ibrahim, the reason your original command did not work was because you used a lower case -m. In your snippet below you changed it to -M which is why it now works. -m and -M are mutually exclusive. (I believe there is a note stating this in the documentation somewhere) -m denotes the mapping name, which is typically not the same as the mapping file name -M denotes the file name of the mapping file When you are using -m the import tool will look for all the mapping files in the directory specified, open them up and compare your value for -m against the name *inside* the file. If they match it then uses that mapping file. -M on the other hand will only try to use the specified file and nothing else. In general, it's better to use -M and specify the full path to the actual file (no need to use -d then). It resolves a lot of ambiguity, since -m might have unintended results if you have 2 mapping files in the directory that has the same name inside. Calman On 10-09-07 3:55 PM, Ibrahim Akar wrote: ** Problem fixed. I created a bat file called Do-Not-Delete.bat which is basically this cd\ cd C:\Program Files\BMC Software\ARSystem\dataimporttool DataImport.bat -x myServerName -a 2116 -u myAdminUser -p myAdminPass -l c:\temp\import.log -M Logistics.armx -d C:\Program Files\BMC Software\ARSystem\dataimporttool -o C:\Program Files\BMC Software\ARSystem\dataimporttool\LogisticsImport.csv I changed my Run Process command line to c:\Do-Not-Delete.bat and it works. Thanks for all that tried to help. -- -Ibrahim Akar PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Changing row highlight color
I am wondering if it is possible to change the highlight color used on selected rows in the MidTier. We are looking at making some background color modifications to our tables, and unfortunately the highlight color is hindering our efforts. I have not been able to find anything by perusing the manuals, and have also not been able to find anything useful on the Knowledge Base. Any help here would be appreciated. ARS 7.5 ITSM 7.6 SQL 2005 Windows 2008 (64-bit) Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: IT Service Management Suite 7.6.03 now available
I'm not encountering that issue - but is it possible that you accepted the Export Compliance and Access Terms in Chinese? I know that in the previous version of EPD, when using Firefox, the Language defaulted to Chinese because Chinese was first alphabetically. You may want to try starting back at the beginning (i.e. https://webapps.bmc.com/epd/) and making sure that the language is set to English (or switch away from English and then back). You also may want to try a different browser (i.e. if you're using Firefox, try IE). The profile, I believe, just filters products by language - I don't believe it controls in which language you see information. Just a guess, of course. I don't have direct control over the site so just trying to think of similar issues I've seen... -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Wednesday, September 08, 2010 2:11 AM To: arslist@ARSLIST.ORG Subject: Re: IT Service Management Suite 7.6.03 now available ** Looks like there is an issue with the FTP selection to download from the new EPD. The email it sends with the FTP details, is always in Chinese no matter what your profile is set to. I have emailed customercare but wondered if this was just my profile? Anyone else tried? Cheers Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 08 September 2010 02:34 To: arslist@ARSLIST.ORG Subject: IT Service Management Suite 7.6.03 now available ** Hi All, For those customers who purchased the IT Service Management Suite from BMC, the 7.6.03 version is now available. This includes all the version 7.6.03 products that are part of the Suite (ITSM, AR System, Atrium Core, etc.) as well as the Suite Stack Installer. The product(s) can be downloaded from the Product Downloads (EPD)http://apps.bmc.com/server/available.cfm?fc=EPDAPP site. Note that the Suite Stack Installer is only available for Windows and Solaris, so it will only show up under those two Operating System environments on EPD. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: IT Service Management Suite 7.6.03 now available
Hi David, Thats what support said. I was using firefox. Support contacted me and said use IE and it works. I have a ISS number if you want to follow it up Regards From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 08 September 2010 17:51 To: arslist@ARSLIST.ORG Subject: Re: IT Service Management Suite 7.6.03 now available ** I'm not encountering that issue - but is it possible that you accepted the Export Compliance and Access Terms in Chinese? I know that in the previous version of EPD, when using Firefox, the Language defaulted to Chinese because Chinese was first alphabetically. You may want to try starting back at the beginning (i.e. https://webapps.bmc.com/epd/) and making sure that the language is set to English (or switch away from English and then back). You also may want to try a different browser (i.e. if you're using Firefox, try IE). The profile, I believe, just filters products by language - I don't believe it controls in which language you see information. Just a guess, of course. I don't have direct control over the site so just trying to think of similar issues I've seen. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Wednesday, September 08, 2010 2:11 AM To: arslist@ARSLIST.ORG Subject: Re: IT Service Management Suite 7.6.03 now available ** Looks like there is an issue with the FTP selection to download from the new EPD. The email it sends with the FTP details, is always in Chinese no matter what your profile is set to. I have emailed customercare but wondered if this was just my profile? Anyone else tried? Cheers Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 08 September 2010 02:34 To: arslist@ARSLIST.ORG Subject: IT Service Management Suite 7.6.03 now available ** Hi All, For those customers who purchased the IT Service Management Suite from BMC, the 7.6.03 version is now available. This includes all the version 7.6.03 products that are part of the Suite (ITSM, AR System, Atrium Core, etc.) as well as the Suite Stack Installer. The product(s) can be downloaded from the Product http://apps.bmc.com/server/available.cfm?fc=EPDAPP Downloads (EPD) site. Note that the Suite Stack Installer is only available for Windows and Solaris, so it will only show up under those two Operating System environments on EPD. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR 9093
Hi List We have 2 mid-tier servers (WINDOWS 2003, IIS, Servlet Exec) configured in a load balancer. Over the last few days we have started getting ARERR 9084 or ARERR 9093 while accessing Remedy application over the mid-tier. This is happening for some users only while others are able to work fine. We have checked with our network team and the sticky config for the load balancer is in place and the IP address of user machines are not changing. We have also tried comparing the header content being passed for affected users with the correct users and there is no significant difference observed. Releasing the license of the user's session is not helping in this case and the affected users are currently unable to access the web app. An extract of the error log is given below: ARERROR LOG = Wed Sep 8 14:42:40 2010 Client already connected - username:fm\rocks, client-type:Mid-tier, existing-IP:819b0da5e2f6feaf:1fe4169:12adc96f135:-7b77, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79ad - User has Override option Wed Sep 8 14:44:52 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:52 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390620 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option === Platform ARS 6.3 Patch 24 Mid Tier - 6.3 Patch 24 DB - Sybase OS - Unix Any pointer in resolving this issue would be highly appreciated. Thanks in advance Jaya Munjal GIS India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 9582893243 F +91 124 479 0023 jaya.mun...@rbs.commailto:nisha.ram...@rbs.com 7B Building, DLF Cyber City, DLF Phase III, Gurgaon - 122002, Haryana, India Please don't print this e-mail unless you really need to. *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority. The Royal Bank of Scotland N.V. is authorised and regulated by the De Nederlandsche Bank and has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587. Registered Office: Gustav Mahlerlaan 10, Amsterdam, The Netherlands. The Royal Bank of Scotland N.V. and The Royal Bank of Scotland plc are authorised to act as agent for each other in certain jurisdictions. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc and The Royal Bank of Scotland N.V. including its affiliates (RBS group) does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by the RBS group in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our website at www.rbs.com ***
Re: Changing row highlight color
Check on pages 217 and 218 of the Form and Application Objects Guide PDFhttp://documents.bmc.com/supportu/documents/53/78/95378/95378.pdf: Setting row colors This section explains how to set the colors of individual rows in a table. The colors are based on the value of one of the selection fields (see page 130) in the table. For example, you might make all New requests red and all Assigned requests green. Or, as shown in Figure 7-10, you might set engine parts whose status is Backordered in red to alert the assembly manager. [...] Note that in AR System 7.6.03, you can now do the same but with individual cells within a list table. i.e. each cell can have a different color based on the value. From What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf Cell background colors in list view tables In earlier releases, you could specify text and background color for individual rows in list view tables. Now, you can also specify background color for individual cells in list view tables. See the Form and Application Objects Guide, Setting cell background colors in list view tables. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz Sent: Wednesday, September 08, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Changing row highlight color ** I am wondering if it is possible to change the highlight color used on selected rows in the MidTier. We are looking at making some background color modifications to our tables, and unfortunately the highlight color is hindering our efforts. I have not been able to find anything by perusing the manuals, and have also not been able to find anything useful on the Knowledge Base. Any help here would be appreciated. ARS 7.5 ITSM 7.6 SQL 2005 Windows 2008 (64-bit) Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Changing row highlight color
David, Thanks for the reply. I am not having issues setting the background color on the rows. The issue I am having is with the highlight color used in MidTier for the selected row. The default color is yellowish, and it is causing some confusion with users during testing. I would like to have the highlight be transparent so the actual row color would show through. Another option would be to select a color that does not fall in line with the color scheme we are trying to use. Again, any help is appreciated. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 08, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Changing row highlight color ** Check on pages 217 and 218 of the Form and Application Objects Guide PDFhttp://documents.bmc.com/supportu/documents/53/78/95378/95378.pdf: Setting row colors This section explains how to set the colors of individual rows in a table. The colors are based on the value of one of the selection fields (see page 130) in the table. For example, you might make all New requests red and all Assigned requests green. Or, as shown in Figure 7-10, you might set engine parts whose status is Backordered in red to alert the assembly manager. [...] Note that in AR System 7.6.03, you can now do the same but with individual cells within a list table. i.e. each cell can have a different color based on the value. From What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf Cell background colors in list view tables In earlier releases, you could specify text and background color for individual rows in list view tables. Now, you can also specify background color for individual cells in list view tables. See the Form and Application Objects Guide, Setting cell background colors in list view tables. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz Sent: Wednesday, September 08, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Changing row highlight color ** I am wondering if it is possible to change the highlight color used on selected rows in the MidTier. We are looking at making some background color modifications to our tables, and unfortunately the highlight color is hindering our efforts. I have not been able to find anything by perusing the manuals, and have also not been able to find anything useful on the Knowledge Base. Any help here would be appreciated. ARS 7.5 ITSM 7.6 SQL 2005 Windows 2008 (64-bit) Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: IT Service Management Suite 7.6.03 now available
I didn't have any language issues but had issues downloading using the download manager with the combination of Firefox, NoScript and running as a non administrator on Win7. The Akamai client was already installed from my attempts with Firefox and it just worked when I tried with IE. I have to say it was really nice to select put a check by 7.6.03 and download everything at once. Using Akamai looks like it is helping with the download speeds. Jason On Wed, Sep 8, 2010 at 9:59 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: ** Hi David, Thats what support said. I was using firefox. Support contacted me and said use IE and it works. I have a ISS number if you want to follow it up Regards *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* 08 September 2010 17:51 *To:* arslist@ARSLIST.ORG *Subject:* Re: IT Service Management Suite 7.6.03 now available ** I’m not encountering that issue – but is it possible that you accepted the Export Compliance and Access Terms in Chinese? I know that in the previous version of EPD, when using Firefox, the Language defaulted to Chinese because Chinese was first alphabetically. You may want to try starting back at the beginning (i.e. https://webapps.bmc.com/epd/) and making sure that the language is set to English (or switch away from English and then back). You also may want to try a different browser (i.e. if you’re using Firefox, try IE). The profile, I believe, just filters products by language – I don’t believe it controls in which language you see information. Just a guess, of course. I don’t have direct control over the site so just trying to think of similar issues I’ve seen… -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Danny Kellett *Sent:* Wednesday, September 08, 2010 2:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: IT Service Management Suite 7.6.03 now available ** Looks like there is an issue with the FTP selection to download from the new EPD. The email it sends with the FTP details, is always in Chinese no matter what your profile is set to. I have emailed customercare but wondered if this was just my profile? Anyone else tried? Cheers Danny *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* 08 September 2010 02:34 *To:* arslist@ARSLIST.ORG *Subject:* IT Service Management Suite 7.6.03 now available ** Hi All, For those customers who purchased the IT Service Management Suite from BMC, the 7.6.03 version is now available. This includes all the version 7.6.03 products that are part of the Suite (ITSM, AR System, Atrium Core, etc.) as well as the Suite Stack Installer. The product(s) can be downloaded from the Product Downloads (EPD)http://apps.bmc.com/server/available.cfm?fc=EPDAPPsite. Note that the Suite Stack Installer is only available for Windows and Solaris, so it will only show up under those two Operating System environments on EPD. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: IT Service Management Suite 7.6.03 now available
I too was using FF and no script but was Win7x64 Admin. Never thought I would say this butIE for the win J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: 08 September 2010 18:33 To: arslist@ARSLIST.ORG Subject: Re: IT Service Management Suite 7.6.03 now available ** I didn't have any language issues but had issues downloading using the download manager with the combination of Firefox, NoScript and running as a non administrator on Win7. The Akamai client was already installed from my attempts with Firefox and it just worked when I tried with IE. I have to say it was really nice to select put a check by 7.6.03 and download everything at once. Using Akamai looks like it is helping with the download speeds. Jason On Wed, Sep 8, 2010 at 9:59 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
