Re: ARS 7.6.04 Form Overlays - nextId increments
Hi, These are only guesses, based on your results, but I think that the important nextId-number would be the base-form-arschema-record (without the __o). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Okay, maybe not... NTE:SYS-Define NT Events is schemaId 606 BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some notifications and that required additional attributes in the Notification Event field. NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118 NTE:SYS-Define NT Events__o has a nextId of 118 - picked up when it was created by BPCU After the upgrade to 7.6.04... NTE:SYS-Define NT Events 7.6.04 has 151 records and a nextId of 3356 (Next-ID-Block-Size: 100 during upgrade) NTE:SYS-Define NT Events__o remains at a nextId of 118 ...so they do NOT stay in sync. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 21, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 Form Overlays - nextId increments Observations: On my upgraded 7.6.04 system, there are now TWO schemas: HPD:Help Desk (schemaId 993) HPD:Help Desk__o (schemaId 2052) There are still the usual T, H, and B tables for 993, but NONE defined for 2052. On first glance, schemaId 2052 appears to exist ONLY as an entry in the arschema table. Since it does not have a T-table, the actual data for my custom fields must still be stored in T993, correct? Both tables have the same nextId - 59161. Which one do I set to 10 if I want to create test tickets in the overlaid system? Both? Will they increment together? If not, what happens if you ever decide to delete your form overlay and go back to the origin object... will the nextId value be out of sync? Inquiring minds want to know... No I haven't tested yet - I have to get to a point where I can easily roll the db back after I (potentially) screw it all up. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: notification on work info update
All: We've had multiple customers wanting this same customization over past few years, including the needs attention flag. I'd recommend against delaying bug fixes to add these features :), but they should be high on the to-be-added list. A form with records containing stop words would be nice also, so that out-of-office replies aren't processed. And, if an end user sends an email to a closed ticket, then a canned reply should be sent back to the sender. Both these features should be enable-able or disable-able. My $0.02, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, April 21, 2011 21:11 To: arslist@ARSLIST.ORG Subject: Re: notification on work info update ** Not only would that be great as OOTB but I think the incident needs to be flagged in some way as Needing Action as a result of an incoming work info update. I think this is needed as well for those Heads down service desk support groups where you don't necessarily use email notifications. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Thursday, April 21, 2011 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: notification on work info update JD I'll second that. I've done this at 3 other places so far. It is trickier than you might think, though. As I real we had to create the work info and then go back and read the attachments from the Email attachments form. Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any typographic errors or misspellings are Steve Jobs' fault :-) On Apr 21, 2011, at 12:38 PM, JD Hood hood...@gmail.commailto:hood...@gmail.com wrote: ** It seems like there used to be one that notified you when a customer updated the ticket, but my memory wants to date that as pre v7.x. What needs to be out-of-the-box, configurable with an on/off toggle, defaulted to off: 1. Process inbound email, match it up with an existing ticket (= Resolved), and create a worklog entry (for Incident or Change) IF the from address matches a CTM:People email address. 2. Notify the assignee or group that anyone other than the assignee added a work-info, regardless of how the update came in (email, SR, another staffer on the ticket). I know it's easy enough to do either. They seem like obvious functionality that screams to be done, to where I wonder why BMC hasn't done this yet *AND* it would keep me from modifying BMC forms, adding mods that each client will have to be mindful of with each patch or upgrade. So... Please? Thanks, JDHood On Thu, Apr 21, 2011 at 12:48 PM, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com wrote: There is no such thing... Guillaume From: Action Request System discussion list(ARSList) [ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 Form Overlays - nextId increments
I'm guessing you're right, Misi. I tried to query a CTM_People__o view once, and couldn't. Perhaps the record in the arschema table is primarily to support deleting an overlay? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 22, 2011 02:17 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Hi, These are only guesses, based on your results, but I think that the important nextId-number would be the base-form-arschema-record (without the __o). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Okay, maybe not... NTE:SYS-Define NT Events is schemaId 606 BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some notifications and that required additional attributes in the Notification Event field. NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118 NTE:SYS-Define NT Events__o has a nextId of 118 - picked up when it was created by BPCU After the upgrade to 7.6.04... NTE:SYS-Define NT Events 7.6.04 has 151 records and a nextId of 3356 (Next-ID-Block-Size: 100 during upgrade) NTE:SYS-Define NT Events__o remains at a nextId of 118 ...so they do NOT stay in sync. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 21, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 Form Overlays - nextId increments Observations: On my upgraded 7.6.04 system, there are now TWO schemas: HPD:Help Desk (schemaId 993) HPD:Help Desk__o (schemaId 2052) There are still the usual T, H, and B tables for 993, but NONE defined for 2052. On first glance, schemaId 2052 appears to exist ONLY as an entry in the arschema table. Since it does not have a T-table, the actual data for my custom fields must still be stored in T993, correct? Both tables have the same nextId - 59161. Which one do I set to 10 if I want to create test tickets in the overlaid system? Both? Will they increment together? If not, what happens if you ever decide to delete your form overlay and go back to the origin object... will the nextId value be out of sync? Inquiring minds want to know... No I haven't tested yet - I have to get to a point where I can easily roll the db back after I (potentially) screw it all up. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 Form Overlays - nextId increments
Hi Phil, Well, you can also add fields that are overlay, and in that case workflow can be attached. This means that a lot can be attached to the overlay schemaId. My guess is that you get a copy of everything as soon as you create an overlay form+view. I have exported an overlay form, and you get two versions of the form. The base, and a complete overlay copy with added fields etc. They have probably put the complete copy of the form+view in the application repository in the database. Everything except the T-, H, and B-tables who are still kept together as one. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I'm guessing you're right, Misi. I tried to query a CTM_People__o view once, and couldn't. Perhaps the record in the arschema table is primarily to support deleting an overlay? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 22, 2011 02:17 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Hi, These are only guesses, based on your results, but I think that the important nextId-number would be the base-form-arschema-record (without the __o). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Okay, maybe not... NTE:SYS-Define NT Events is schemaId 606 BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some notifications and that required additional attributes in the Notification Event field. NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118 NTE:SYS-Define NT Events__o has a nextId of 118 - picked up when it was created by BPCU After the upgrade to 7.6.04... NTE:SYS-Define NT Events 7.6.04 has 151 records and a nextId of 3356 (Next-ID-Block-Size: 100 during upgrade) NTE:SYS-Define NT Events__o remains at a nextId of 118 ...so they do NOT stay in sync. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 21, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 Form Overlays - nextId increments Observations: On my upgraded 7.6.04 system, there are now TWO schemas: HPD:Help Desk (schemaId 993) HPD:Help Desk__o (schemaId 2052) There are still the usual T, H, and B tables for 993, but NONE defined for 2052. On first glance, schemaId 2052 appears to exist ONLY as an entry in the arschema table. Since it does not have a T-table, the actual data for my custom fields must still be stored in T993, correct? Both tables have the same nextId - 59161. Which one do I set to 10 if I want to create test tickets in the overlaid system? Both? Will they increment together? If not, what happens if you ever decide to delete your form overlay and go back to the origin object... will the nextId value be out of sync? Inquiring minds want to know... No I haven't tested yet - I have to get to a point where I can easily roll the db back after I (potentially) screw it all up. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ fields etc added ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Handling return text from a web service
Hello I have created an active link on a regular form which pushes fields to a display only form when a button is clicked. A filter on submit on the display only form then calls a web service. This is all working fine. I have mapped the responses from calling the web service to fields in the display only form. But of course the user who clicked the button to invoke the action cannot 'see' any response from the web service. How would I take the response text posted into a field in the display only form back up to a field in the 'calling' form? Or is there another way to do this? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 Form Overlays - nextId increments
Misi: I just checked an export of some custom workflow, and even workflow attached to custom fields on an overlay form+view reference the form name without the __o. If we think of the features delivered by ARS as a stack, with higher-level features dependent on lower-level features (similar to the OSI model), then I'm guessing that the overlay feature was inserted fairly low in the stack, and features above it are mostly unaware of its existence -- all they see is the same old presentation/surface they would have seen in 7.6.03. This is just a guess on my part, though. FWIW, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 22, 2011 09:26 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Hi Phil, Well, you can also add fields that are overlay, and in that case workflow can be attached. This means that a lot can be attached to the overlay schemaId. My guess is that you get a copy of everything as soon as you create an overlay form+view. I have exported an overlay form, and you get two versions of the form. The base, and a complete overlay copy with added fields etc. They have probably put the complete copy of the form+view in the application repository in the database. Everything except the T-, H, and B-tables who are still kept together as one. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I'm guessing you're right, Misi. I tried to query a CTM_People__o view once, and couldn't. Perhaps the record in the arschema table is primarily to support deleting an overlay? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 22, 2011 02:17 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Hi, These are only guesses, based on your results, but I think that the important nextId-number would be the base-form-arschema-record (without the __o). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Okay, maybe not... NTE:SYS-Define NT Events is schemaId 606 BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some notifications and that required additional attributes in the Notification Event field. NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118 NTE:SYS-Define NT Events__o has a nextId of 118 - picked up when it was created by BPCU After the upgrade to 7.6.04... NTE:SYS-Define NT Events 7.6.04 has 151 records and a nextId of 3356 (Next-ID-Block-Size: 100 during upgrade) NTE:SYS-Define NT Events__o remains at a nextId of 118 ...so they do NOT stay in sync. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 21, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 Form Overlays - nextId increments Observations: On my upgraded 7.6.04 system, there are now TWO schemas: HPD:Help Desk (schemaId 993) HPD:Help Desk__o (schemaId 2052) There are still the usual T, H, and B tables for 993, but NONE defined for 2052. On first glance, schemaId 2052 appears to exist ONLY as an entry in the arschema table. Since it does not have a T-table, the actual data for my custom fields must still be stored in T993, correct? Both tables have the same nextId - 59161. Which one do I set to 10 if I want to create test tickets in the overlaid system? Both? Will they increment together? If not, what happens if you ever decide to delete your form overlay and go back to the origin object... will the nextId value be out of sync? Inquiring minds want to know... No I haven't tested yet - I have to get to a point where I can easily roll the db back after I (potentially) screw it all up. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ fields etc added ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList:
Re: Handling return text from a web service
If you are on ARS v7.1 or later I would use the Service action (of the Active Link) instead of pushing to a Display Only form. The Service action allows you to map both the inbound and outbound fields just like you do for window open of a popup form. You then change your filter type from submit to service. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Friday, April 22, 2011 9:42 AM To: arslist@ARSLIST.ORG Subject: Handling return text from a web service ** Hello I have created an active link on a regular form which pushes fields to a display only form when a button is clicked. A filter on submit on the display only form then calls a web service. This is all working fine. I have mapped the responses from calling the web service to fields in the display only form. But of course the user who clicked the button to invoke the action cannot 'see' any response from the web service. How would I take the response text posted into a field in the display only form back up to a field in the 'calling' form? Or is there another way to do this? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Handling return text from a web service
Angus, Instead of having your AL do a Push, have it perform a Service action (assuming you are on the proper version)..map the input in the same way you mapped the push, but on the output, map the fields being set by the web service to fields on the form with the button being pushed.this will get you the response you are looking for. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Friday, April 22, 2011 8:42 AM To: arslist@ARSLIST.ORG Subject: Handling return text from a web service ** Hello I have created an active link on a regular form which pushes fields to a display only form when a button is clicked. A filter on submit on the display only form then calls a web service. This is all working fine. I have mapped the responses from calling the web service to fields in the display only form. But of course the user who clicked the button to invoke the action cannot 'see' any response from the web service. How would I take the response text posted into a field in the display only form back up to a field in the 'calling' form? Or is there another way to do this? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.04 - Load balancing
Has anyone set up Remedy 7.6.04 as a server group with a hardware load balancer in between the mid tier and AR servers? Has that gone well? We set the enable lifespan option on the mid tiers and had the load balancer clear the persistency flag and are seeing odd plugin errors. Not sure if it's related. I have a ticket open with BMC but curious if anyone experienced the issue. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Still a chance to participate to ARSmarts beta program
** Hello List, The beta program for ARSmarts 2.7, has now been running for more than 3 weeks and is still open. Thanks to the feedback we received from the testers, most errors and bugs are now corrected (although we're still left fighting with a couple, I must admit :-) ) and the build 254 currently available on our website is rather stable. You can register for the beta program here: http://www.arsmarts.com/Register Once registered, you will receive access to the download area. You can download the latest build from here: http://www.arsmarts.com/Downloads Best regards. Kas _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Handling return text from a web service
Ah that sounds like a much more convenient way to call a web service. Just tried it and it works well. I guess that for clients with an older version of Remedy they will just have to do without response codes. Many thanks. Also thanks to Fred who also replied. Angus - Original Message - From: LJ LongWing Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, April 22, 2011 4:14 PM Subject: Re: Handling return text from a web service ** Angus, Instead of having your AL do a Push, have it perform a Service action (assuming you are on the proper version)..map the input in the same way you mapped the push, but on the output, map the fields being set by the web service to fields on the form with the button being pushed.this will get you the response you are looking for. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Friday, April 22, 2011 8:42 AM To: arslist@ARSLIST.ORG Subject: Handling return text from a web service ** Hello I have created an active link on a regular form which pushes fields to a display only form when a button is clicked. A filter on submit on the display only form then calls a web service. This is all working fine. I have mapped the responses from calling the web service to fields in the display only form. But of course the user who clicked the button to invoke the action cannot 'see' any response from the web service. How would I take the response text posted into a field in the display only form back up to a field in the 'calling' form? Or is there another way to do this? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Handling return text from a web service
Why would you need a display only form? Wouldnt Set fields from Web-Service on the actual form work for you? You could use service action or see if this works 1. On regular form, create a GUID field and use Application-Generate-GUID to generate GUID when form is opened for submission. 2. When you push to display only form, push the GUID with it. 3. Once data is returned from web-service on Display only form, Send it back to parent form by doing push fields where 'GUID'=$GUID$. I have not tested it but it should work although its not an efficient way to do it. Thanks Chintan. --- On Fri, 4/22/11, Angus Comber arsl...@iteloffice.com wrote: From: Angus Comber arsl...@iteloffice.com Subject: Handling return text from a web service To: arslist@ARSLIST.ORG Date: Friday, April 22, 2011, 7:41 AM ** Hello I have created an active link on a regular form which pushes fields to a display only form when a button is clicked. A filter on submit on the display only form then calls a web service. This is all working fine. I have mapped the responses from calling the web service to fields in the display only form. But of course the user who clicked the button to invoke the action cannot 'see' any response from the web service. How would I take the response text posted into a field in the display only form back up to a field in the 'calling' form? Or is there another way to do this? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 Form Overlays - nextId increments
Agreed. The concept I keep questioning is which objects actually get changed during an upgrade? The base form, obviously, but is the overlay changed as well? My form overlays appear to retain the version information from their creation - in my case 7.00.00 - but they also appear to have been modified during the upgrade to 7.6.04. When I compare the CTM:People__o overlay created by BPCU on the reference server (where it has not been upgraded to 7.6.04) to the same overlay on the upgraded staging server, they are both still BMCVer=7.00.00, but the one on the upgraded staging server has over a dozen more new fields that were added in 7.6.04 (like Vendor Assignee Groups (60900)), plus my four custom fields. I guess the overlay will always reflect the version number from its original creation, but it is supposed to pick up everything on the upgraded base form while retaining your customizations. In this case, it also dropped at least one field from 7.00.00 - Locale (160) - from both the base form and the overlay, when upgraded to 7.6.04. I think I got confused about how this was _supposed_ to work since I had 6 new Audit forms created by the 7.6.04 upgrade that were created as version 7.6.04, but overlaid with 7.5.00 overlays (which I have since deleted). That had to be an error. I guess we'll have to see what really happens to overlay/overlaid object pairs when 7.6.04.001 is applied. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Friday, April 22, 2011 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Misi: I just checked an export of some custom workflow, and even workflow attached to custom fields on an overlay form+view reference the form name without the __o. If we think of the features delivered by ARS as a stack, with higher-level features dependent on lower-level features (similar to the OSI model), then I'm guessing that the overlay feature was inserted fairly low in the stack, and features above it are mostly unaware of its existence -- all they see is the same old presentation/surface they would have seen in 7.6.03. This is just a guess on my part, though. FWIW, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 22, 2011 09:26 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Hi Phil, Well, you can also add fields that are overlay, and in that case workflow can be attached. This means that a lot can be attached to the overlay schemaId. My guess is that you get a copy of everything as soon as you create an overlay form+view. I have exported an overlay form, and you get two versions of the form. The base, and a complete overlay copy with added fields etc. They have probably put the complete copy of the form+view in the application repository in the database. Everything except the T-, H, and B-tables who are still kept together as one. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I'm guessing you're right, Misi. I tried to query a CTM_People__o view once, and couldn't. Perhaps the record in the arschema table is primarily to support deleting an overlay? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 22, 2011 02:17 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Hi, These are only guesses, based on your results, but I think that the important nextId-number would be the base-form-arschema-record (without the __o). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Okay, maybe not... NTE:SYS-Define NT Events is schemaId 606 BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some notifications and that required additional attributes in the Notification Event field. NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118 NTE:SYS-Define NT Events__o has a nextId of 118 - picked up when it was created by BPCU After the upgrade to 7.6.04... NTE:SYS-Define NT Events
Re: 7.6.04 - Load balancing
Tauf, I'm in the middle of setting this exact config up. Two load balancers, one in front of the web, another between web and app. The only issues we are experiencing are related to session timeout problems, which is server clustering related.still working on that one. If you are getting plugin errors, ensure that in your armonitor.cfg file you are starting your java plugin server connecting to your individual node alias, and in the ar.cfg file, ensure that all of your java plugins are connecting to the same node based name. If you are by chance using Tomcat for your clustering, I would be willing to accept config tips/files to help smooth my road J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, April 22, 2011 9:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Load balancing ** Has anyone set up Remedy 7.6.04 as a server group with a hardware load balancer in between the mid tier and AR servers? Has that gone well? We set the enable lifespan option on the mid tiers and had the load balancer clear the persistency flag and are seeing odd plugin errors. Not sure if it's related. I have a ticket open with BMC but curious if anyone experienced the issue. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Handling return text from a web service
The way we used to do it was with a real form, and then a push, then a setfields to retrieve the results, then an escalation to manage the records in the real form..real pain. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Friday, April 22, 2011 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Handling return text from a web service ** Ah that sounds like a much more convenient way to call a web service. Just tried it and it works well. I guess that for clients with an older version of Remedy they will just have to do without response codes. Many thanks. Also thanks to Fred who also replied. Angus - Original Message - From: LJ LongWing mailto:lj.longw...@gmail.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, April 22, 2011 4:14 PM Subject: Re: Handling return text from a web service ** Angus, Instead of having your AL do a Push, have it perform a Service action (assuming you are on the proper version)..map the input in the same way you mapped the push, but on the output, map the fields being set by the web service to fields on the form with the button being pushed.this will get you the response you are looking for. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Friday, April 22, 2011 8:42 AM To: arslist@ARSLIST.ORG Subject: Handling return text from a web service ** Hello I have created an active link on a regular form which pushes fields to a display only form when a button is clicked. A filter on submit on the display only form then calls a web service. This is all working fine. I have mapped the responses from calling the web service to fields in the display only form. But of course the user who clicked the button to invoke the action cannot 'see' any response from the web service. How would I take the response text posted into a field in the display only form back up to a field in the 'calling' form? Or is there another way to do this? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 - Load balancing
Define ‘odd plugin errors’ Tauf... I have seen plugin errors with 7.6.03 that seem to be resolved in 7.6.04 that are not related to load balancing but I suspect is related to the fact that 7.6.03 was not yet supporting 64 bit java at all points wherever Java was required.. On 7.6.03 for eg, if you used 64 bit java wherever 64 bit is supported and 32 wherever 64 bit was not (which is exactly what I had done) I was unable to set the Server Ports and Queues using the plugin interface. Changing values there would not result in any errors, not even in the plugin logs when set to fine, but it just wouldn’t change the configuration. Close that administration form and reopen it and those values would read the current values (unchanged) from the config file, and your new values would not be seen. Even from the timestamp on the ar.conf file it was clear that it was not even touching the file.. Remedy support had recognized it as a bug.. It was resolved when I used 64 bit java all round in 7.6.04 where areas where 64 bit java was not supported was then supported.. Which is why I get that feeling it was because java versions were mixed and matched in 7.6.03, it may have created that problem.. What is the nature of your problem? Joe From: LJ LongWing Sent: Friday, April 22, 2011 12:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Load balancing ** Tauf, I’m in the middle of setting this exact config up. Two load balancers, one in front of the web, another between web and app. The only issues we are experiencing are related to session timeout problems, which is server clustering related…still working on that one. If you are getting plugin errors, ensure that in your armonitor.cfg file you are starting your java plugin server connecting to your individual node alias, and in the ar.cfg file, ensure that all of your java plugins are connecting to the same node based name… If you are by chance using Tomcat for your clustering, I would be willing to accept config tips/files to help smooth my road J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, April 22, 2011 9:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Load balancing ** Has anyone set up Remedy 7.6.04 as a server group with a hardware load balancer in between the mid tier and AR servers? Has that gone well? We set the “enable lifespan” option on the mid tiers and had the load balancer clear the persistency flag and are seeing odd plugin errors. Not sure if it’s related. I have a ticket open with BMC but curious if anyone experienced the issue. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Anyone up for a MWRUG get together?
Folks, I've had to migrate the RemedyUserGroups.com website to a new host, so I took the opportunity to revamp the site a little bit... :-) I've only gotten a few of the User Groups listed currently, but if there are others out there who want more information about their groups posted, please contact me and we'll get you all set up! Additionally, I am 'feeling the waters' to see who'd be interested in getting a MWRUG meeting together (see http://www.remedyusergroups.com !). Please leave your thoughts/feedback on the site! Thank you and have a great weekend! Matt Reinfeldt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 Form Overlays - nextId increments
Continuing the discussion... even though migrator reports that the fields in the form overly were updated, the views were not. If you look at the same CTM:People record (appadmin) on a 7.6.04 clean install server, versus the one you upgraded with an overlay, the upgraded overlay does not display things like the new Assignment tab, but instead shows the original fields from that tab in their 7.00.00 locations on the General tab. The two new Knowledge Management fields do not appear anywhere. The pure 7.6.04 version also sets a lot of the fields to disabled/read only/grayed out/ or hidden that remain enabled/visible on the 7.00.00 overlay. This explains why one of the sites I was talking to on BMCDN was deleting the BPCU-created form view overlays, creating new 7.6.04 view overlays, then adding their customizations manually. This negates some of the value to be obtained by fighting through the BPCU process. I've already had to do this with some workflow as well, where the 7.6.04 version added a dozen fields to open and close actions where I only had added one or two, and it was more efficient to just delete and recreate the overlay in its 7.6.04 form and add my two fields. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, April 22, 2011 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Form Overlays - nextId increments Agreed. The concept I keep questioning is which objects actually get changed during an upgrade? The base form, obviously, but is the overlay changed as well? My form overlays appear to retain the version information from their creation - in my case 7.00.00 - but they also appear to have been modified during the upgrade to 7.6.04. When I compare the CTM:People__o overlay created by BPCU on the reference server (where it has not been upgraded to 7.6.04) to the same overlay on the upgraded staging server, they are both still BMCVer=7.00.00, but the one on the upgraded staging server has over a dozen more new fields that were added in 7.6.04 (like Vendor Assignee Groups (60900)), plus my four custom fields. I guess the overlay will always reflect the version number from its original creation, but it is supposed to pick up everything on the upgraded base form while retaining your customizations. In this case, it also dropped at least one field from 7.00.00 - Locale (160) - from both the base form and the overlay, when upgraded to 7.6.04. I think I got confused about how this was _supposed_ to work since I had 6 new Audit forms created by the 7.6.04 upgrade that were created as version 7.6.04, but overlaid with 7.5.00 overlays (which I have since deleted). That had to be an error. I guess we'll have to see what really happens to overlay/overlaid object pairs when 7.6.04.001 is applied. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/
Re: 7.6.04 - Load balancing
Joe, One example off odd behavior is in SRM, if I try to view anything that contains a data viz field like the PDT or Process Tab on an open request, it's either a blank screen or it says error loading document Both of these fields have AL's that trigger which perform Run process functions. Also, when I submit a service request, it's not creating the incident. I ran filter/api/sql logging to no avail. I was getting an error stating Unable to connect to Ar System Plugin Server when I tried submitting an incident (after marking yes to the option in Rules that creates request on submit). A filter (don't have the name right now) like SRM USM... failed and it looked like it was doing a run process as well. It may not be related to load balancing at all and a plugin configuration error but I am lost right now... Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 22, 2011 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Load balancing Define 'odd plugin errors' Tauf... I have seen plugin errors with 7.6.03 that seem to be resolved in 7.6.04 that are not related to load balancing but I suspect is related to the fact that 7.6.03 was not yet supporting 64 bit java at all points wherever Java was required.. On 7.6.03 for eg, if you used 64 bit java wherever 64 bit is supported and 32 wherever 64 bit was not (which is exactly what I had done) I was unable to set the Server Ports and Queues using the plugin interface. Changing values there would not result in any errors, not even in the plugin logs when set to fine, but it just wouldn't change the configuration. Close that administration form and reopen it and those values would read the current values (unchanged) from the config file, and your new values would not be seen. Even from the timestamp on the ar.conf file it was clear that it was not even touching the file.. Remedy support had recognized it as a bug.. It was resolved when I used 64 bit java all round in 7.6.04 where areas where 64 bit java was not supported was then supported.. Which is why I get that feeling it was because java versions were mixed and matched in 7.6.03, it may have created that problem.. What is the nature of your problem? Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Friday, April 22, 2011 12:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Load balancing ** Tauf, I'm in the middle of setting this exact config up. Two load balancers, one in front of the web, another between web and app. The only issues we are experiencing are related to session timeout problems, which is server clustering related...still working on that one. If you are getting plugin errors, ensure that in your armonitor.cfg file you are starting your java plugin server connecting to your individual node alias, and in the ar.cfg file, ensure that all of your java plugins are connecting to the same node based name... If you are by chance using Tomcat for your clustering, I would be willing to accept config tips/files to help smooth my road :-) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, April 22, 2011 9:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Load balancing ** Has anyone set up Remedy 7.6.04 as a server group with a hardware load balancer in between the mid tier and AR servers? Has that gone well? We set the enable lifespan option on the mid tiers and had the load balancer clear the persistency flag and are seeing odd plugin errors. Not sure if it's related. I have a ticket open with BMC but curious if anyone experienced the issue. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist:
7.6.04 - Load balancing
Hello, I'm referring to the load balancing document and I think there may be some confusion. The document states the sticky bit isn't required for the LB between MIdtier and AR System server, but I can not see (and forgive me for not fully reading the document in detail) any reference to the LB in front of the Midtiers and the sticky bit. I therefore conclude that the LB in front of the Midtiers needs the sticky bit set because the Midtiers do not cluster. Further to that, the Midtier web.xml file doesn't contain: distributable / Which as you can see in this page: http://tomcat.apache.org/tomcat-6.0-doc/cluster-howto.html (Under clustering basics) needs to be included for Tomcat (and other servlet engines) to distribute sessions. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 - Load balancing
Have you tried setting your plugin logs to fine? What java are you using? 32 bit? 64 bit? Are you mixing between the two? Meaning 32 bit for some components and 64 for others? If so eliminate that if possible and use either 32 or 64 across the board.. Joe From: Chowdhury, Tauf Sent: Friday, April 22, 2011 1:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Load balancing ** Joe, One example off odd behavior is in SRM, if I try to view anything that contains a data viz field like the PDT or Process Tab on an open request, it’s either a blank screen or it says “error loading document” Both of these fields have AL’s that trigger which perform Run process functions. Also, when I submit a service request, it’s not creating the incident. I ran filter/api/sql logging to no avail. I was getting an error stating Unable to connect to Ar System Plugin Server when I tried submitting an incident (after marking yes to the option in Rules that creates request on submit). A filter (don’t have the name right now) like SRM USM… failed and it looked like it was doing a run process as well. It may not be related to load balancing at all and a plugin configuration error but I am lost right now… Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 22, 2011 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Load balancing Define ‘odd plugin errors’ Tauf... I have seen plugin errors with 7.6.03 that seem to be resolved in 7.6.04 that are not related to load balancing but I suspect is related to the fact that 7.6.03 was not yet supporting 64 bit java at all points wherever Java was required.. On 7.6.03 for eg, if you used 64 bit java wherever 64 bit is supported and 32 wherever 64 bit was not (which is exactly what I had done) I was unable to set the Server Ports and Queues using the plugin interface. Changing values there would not result in any errors, not even in the plugin logs when set to fine, but it just wouldn’t change the configuration. Close that administration form and reopen it and those values would read the current values (unchanged) from the config file, and your new values would not be seen. Even from the timestamp on the ar.conf file it was clear that it was not even touching the file.. Remedy support had recognized it as a bug.. It was resolved when I used 64 bit java all round in 7.6.04 where areas where 64 bit java was not supported was then supported.. Which is why I get that feeling it was because java versions were mixed and matched in 7.6.03, it may have created that problem.. What is the nature of your problem? Joe From: LJ LongWing Sent: Friday, April 22, 2011 12:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Load balancing ** Tauf, I’m in the middle of setting this exact config up. Two load balancers, one in front of the web, another between web and app. The only issues we are experiencing are related to session timeout problems, which is server clustering related…still working on that one. If you are getting plugin errors, ensure that in your armonitor.cfg file you are starting your java plugin server connecting to your individual node alias, and in the ar.cfg file, ensure that all of your java plugins are connecting to the same node based name… If you are by chance using Tomcat for your clustering, I would be willing to accept config tips/files to help smooth my road J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, April 22, 2011 9:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Load balancing ** Has anyone set up Remedy 7.6.04 as a server group with a hardware load balancer in between the mid tier and AR servers? Has that gone well? We set the “enable lifespan” option on the mid tiers and had the load balancer clear the persistency flag and are seeing odd plugin errors. Not sure if it’s related. I have a ticket open with BMC but curious if anyone experienced the issue. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anyone up for a MWRUG get together?
Where From: Matt Reinfeldt Sent: Friday, April 22, 2011 12:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Anyone up for a MWRUG get together? ** Folks, I've had to migrate the RemedyUserGroups.com website to a new host, so I took the opportunity to revamp the site a little bit... :-) I've only gotten a few of the User Groups listed currently, but if there are others out there who want more information about their groups posted, please contact me and we'll get you all set up! Additionally, I am 'feeling the waters' to see who'd be interested in getting a MWRUG meeting together (see http://www.remedyusergroups.com !). Please leave your thoughts/feedback on the site! Thank you and have a great weekend! Matt Reinfeldt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 - Load balancing
John, On page 19, bout half way down it states Load balancing between the clients and web servers without setting a sticky bit If the web servers in your AR System were installed in a cluster (with fail-over enabled), then setting the sticky bit on the load balancer between the clients and web servers is not needed. This tells me directly that I can turn the sticky bit off on my web load balancer if I cluster my web server. Am I reading that wrong?yes, I may need to add the distributable attribute to the mid-tier web.xml, but that shows as 'ok' to me based on the above statement from BMC, right? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Friday, April 22, 2011 12:16 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Load balancing Hello, I'm referring to the load balancing document and I think there may be some confusion. The document states the sticky bit isn't required for the LB between MIdtier and AR System server, but I can not see (and forgive me for not fully reading the document in detail) any reference to the LB in front of the Midtiers and the sticky bit. I therefore conclude that the LB in front of the Midtiers needs the sticky bit set because the Midtiers do not cluster. Further to that, the Midtier web.xml file doesn't contain: distributable / Which as you can see in this page: http://tomcat.apache.org/tomcat-6.0-doc/cluster-howto.html (Under clustering basics) needs to be included for Tomcat (and other servlet engines) to distribute sessions. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service Action Type
Abdelaziz, If you are familiar with standard OO Programming, you know about methods. A method accepts x inputs, and provides y outputs. Think of the service action in the same light. Build up a series of filters that do a function you need done, have them fire on the 'Service' event. Then build an AL that calls a service action and provides the necessary inputs, and maps the outputs to where you need. Viola, you have a service action. Think of it as a way to create code modules that can be called repeatedly throughout your application and always provide the right input, always getting the right output. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Friday, April 22, 2011 11:13 AM To: arslist@ARSLIST.ORG Subject: Service Action Type ** Can you please provide a detailed definition with scenarios on the user of Service Action Type. (I. E. The use of input mappings, output mapping and Request ID) The user guide does not seem to provide a clear and detailed definition. Thanks, Moe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.04 - Load balancing
LJ, That does suggest it should work without the sticky bit, but the web.xml file is missing the distributable / element and hence Midtier won't (or rather, should not) distribute sessions. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.04 - Load balancing
LJ, If you want to look into clustering, start in the Tomcat server.xml file: !--For clustering, please take a look at documentation at: /docs/cluster-howto.html (simple how to) /docs/config/cluster.html (reference documentation) -- !-- Cluster className=org.apache.catalina.ha.tcp.SimpleTcpCluster/ -- John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anyone up for a MWRUG get together?
Hey Matt, I would be interested in attending a MWRUG meeting. On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: ** Folks, I've had to migrate the RemedyUserGroups.com website to a new host, so I took the opportunity to revamp the site a little bit... :-) I've only gotten a few of the User Groups listed currently, but if there are others out there who want more information about their groups posted, please contact me and we'll get you all set up! Additionally, I am 'feeling the waters' to see who'd be interested in getting a MWRUG meeting together (see http://www.remedyusergroups.com !). Please leave your thoughts/feedback on the site! Thank you and have a great weekend! Matt Reinfeldt _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anyone up for a MWRUG get together?
Joe, In the past, we've run them out of the Chicago area, mostly... However, if anyone wants to hold it here in Madison, I'm not going to argue!! :-) (in other words, I'm open to discussing options) Enjoy! Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 22, 2011 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone up for a MWRUG get together? ** Where From: Matt Reinfeldt mailto:arsl...@mattreinfeldt.com Sent: Friday, April 22, 2011 12:32 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Anyone up for a MWRUG get together? ** Folks, I've had to migrate the RemedyUserGroups.com website to a new host, so I took the opportunity to revamp the site a little bit... :-) I've only gotten a few of the User Groups listed currently, but if there are others out there who want more information about their groups posted, please contact me and we'll get you all set up! Additionally, I am 'feeling the waters' to see who'd be interested in getting a MWRUG meeting together (see http://www.remedyusergroups.com !). Please leave your thoughts/feedback on the site! Thank you and have a great weekend! Matt Reinfeldt _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Friday Humor - Understanding Engineers
Is It possible to understand Engineers? Where there's a will, there's a way Understanding Engineers #1 Two engineering students were biking across a university campus when one said, Where did you get such a great bike? The second engineer replied, Well, I was walking along yesterday, minding my own business, when a beautiful woman rode up on this bike, threw it to the ground, took off all her clothes and said, Take what you want. The first engineer nodded approvingly and said, Good choice, The clothes probably wouldn't have fit you anyway. Understanding Engineers #2 To the optimist, the glass is half-full. To the pessimist, the glass is half-empty. To the engineer, the glass is twice as big as it needs to be. Understanding Engineers #3 A priest, an ophthalmologist, and an engineer were golfing one morning behind a particularly slow group of golfers. The engineer fumed, What's with those guys? We must have been waiting for fifteen minutes! The doctor chimed in, I don't know, but I've never seen such inept golf! The priest said, Here comes the greens keeper. Let's have a word with him. He said, Hello, George. What's wrong with that group ahead of us? They're rather slow, aren't they? The greens keeper replied, Oh, yes. That's a group of blind firemen. They lost their sight saving our clubhouse from a fire last year, so we let them play for free anytime. The group fell silent for a moment. Then the priest said, That's so sad. I think I'll say a special prayer for them. The ophthalmologist added, Good idea. And maybe I could examine them to see if there's anything I can do for them. They were silent for a moment. Then the engineer said, Why can't they play at night? Understanding Engineers #4 What is the difference between mechanical engineers and civil engineers? Mechanical engineers build weapons. Civil engineers build targets. Understanding Engineers #5 The graduate with a science degree asks, Why does it work? The graduate with an engineering degree asks, How does it work? The graduate with accounting degree asks, How much will it cost? The graduate with an arts degree asks, Do you want fries with that? Understanding Engineers #6 Normal people believe that if it ain't broke, don't fix it. Engineers believe that if it ain't broke, it doesn't have enough features yet. Understanding Engineers #7 An engineer was crossing a road one day, when a frog called out to him and said, If you kiss me, I'll turn into a beautiful princess. He bent over, picked up the frog, and put it in his pocket. The frog spoke up again and said, If you kiss me, I'll turn back into a beautiful princess and stay with you for one week. The engineer took the frog out of his pocket, smiled at it and returned it to the pocket. The frog then cried out, If you kiss me and turn me back into a princess, I'll stay with you for one week and do anything you want. Again, the engineer took the frog out, smiled at it and put it back into his pocket. Finally, the frog asked, What is the matter? I've told you I'm a beautiful princess and that I'll stay with you for one week and do anything you want. Why won't you kiss me? The engineer said, Look, I'm a busy engineer. I don't have time for a girlfriend. But a talking frog, now that's cool! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Is it possible to ignore case-sensitive within a search?
Hello list, Such as in a qualification of a table field, or a set fields/push fields' qualification or use a regular expression in these cases? 2011-04-23 Jiang Xiaofeng 江晓峰
