Re: In SRM - Possibility to manage the display of service subcategories.
Thanks for your info Mahesh. I presume this customization also engage plug-in level code change and as per your observation of customization over SRS:ServiceRequestConsole schema, I couldn't visualize this can be achieved in a month time, any presumption on manpower and man days judgment. I do have a doubt, subsequent to these many efforts will my requirement be achievable ? If possible, Will BMC support/Recommend this customization ? Kindly lend me your loyal hands to get me a termination on this. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh Sent: Saturday, May 28, 2011 11:05 PM To: arslist@ARSLIST.ORG Subject: Re: In SRM - Possibility to manage the display of service subcategories. ** Not possible with configuration, maybe customization which may be considered a major or heavy customization. If you want, you can design cell based table fields and render the content as shown below. You will have to write workflow so that when Category 1 is selected, Category 2 is displayed and Category 2 selection will refresh category 3. Thanks Mahesh On Sat, May 28, 2011 at 1:44 AM, Kailashnath A J kailashnath.jeya...@wipro.com wrote: ** Dear Folks, I would like know the possibilities of organizing the Service Subcategories view of the SRS:ServiceRequestConsole. Below is the service subcategories (as per OOTB) in a three column view, and here I would like to know the possibility to change the categorization of this view into two column view. If this can be achieved, kindly let me know the steps. SRM Version - 7.6.00 Patch 002 Col -1 Col -3 Col -2 Error! Filename not specified. Thanks Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
How to find list of assets related to incidents
Hi there, Version 7.1 In Asset Management if more than 10,000 assets are related to 2000 incidents and we want to check which asset is related to the which incident. How can I take the report or list? Which form is used for this? Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service target time starts from Reported date or Submit date
Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, May 29, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Service target time starts from Reported date or Submit date ** Hi there, Version 7.1 What is the difference between Reported date and Submit date in Incident Management and the clock for service targets starts from Reported Date or Submitted Date. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: remedy itsm integration with hp Operations Manager (OMI)
We have implemented a two way interface between hp Openvew and ARS. We used the hp API to read the events and then the ARS API to create new tickets or relate events to existing tickets. When tickets are resolved, any related events are acknowledged in the HP system. On Friday, May 27, 2011, patchsk vamsi...@gmail.com wrote: Trying to get feedback from anyone who has done integration between remedy and HP Operations Manager product and how did it go? what is the integration mechanism used ? We are talking to HP on this and they are suggesting to buy a partner product called AppLink and we are thinking if we can do this internally without having to buy additional product. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Management 7.6.04 or whatever version uses Task Phase Management
The following issues have been noticed so far, when task phasing is turned on: a.. The process flow bar gets stuck in an approval phase although there are no approvals necessary for that phase of the change request. b.. The status of the tasks in the Tasks tab of the change request do not reflect the actual status of the tasks. This has been addressed with a patch. c.. The task variables are not passed from parent Task Group to child Tasks/Task Groups. This will not impact installations where task variables are not used. Not sure if there are some more issues that we have not uncovered yet. -- Shyam - Original Message - From: Chowdhury, Tauf Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, May 19, 2011 12:24 PM Subject: Re: Change Management 7.6.04 or whatever version uses Task Phase Management Shyam, Can you elaborate on what type of issues you are facing? I’m sure we’ll face the same ones! Thanks for your response. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shyam Attavar Sent: Thursday, May 19, 2011 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: Change Management 7.6.04 or whatever version uses Task Phase Management ** Tauf, Your interpretation is correct and if this works as designed OOB, what you mention would be failry straight forward to do. However, there are some issues with this functionality that is preventing us from using this feature. Still working with support to have these issues addressed. HTH -- Shyam Attavar -- From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Thu, May 19, 2011 8:58:16 AM Subject: Change Management 7.6.04 or whatever version uses Task Phase Management ** All, I was looking through the documentation for Change and found that there is a feature for Task Phase Management which from what I understand allows you to have 1 Change Request with a bunch of tasks in it but it allows you to activate a certain number of tasks when the Change is approved in a stage before Scheduled or Implementation. Is this correct? Has anyone implemented this? Our scenario is that users want to do “pre production” tasks within 1 Change request instead of having a separate Change Request that they relate to a “production” change request. (Hope that makes sense) If this thing works the way I think, I should be able to eliminate the additional Change by having all the tasks packaged into one change request. Thanks in advance. -Tauf -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: In SRM - Possibility to manage the display of service subcategories.
Yes, it will involve customizing the DVF plugin and I am not sure whether BMC will recommend/ support this customization. Thanks Mahesh On Sun, May 29, 2011 at 1:33 AM, Kailashnath A J kailashnath.jeya...@wipro.com wrote: ** Thanks for your info Mahesh. I presume this customization also engage plug-in level code change and as per your observation of customization over “SRS:ServiceRequestConsole” schema, I couldn’t visualize this can be achieved in a month time, any presumption on manpower and man days judgment. I do have a doubt, subsequent to these many efforts will my requirement be achievable ? If possible, Will BMC support/Recommend this customization ? Kindly lend me your loyal hands to get me a termination on this. *Thanks Regards,* *Kailashnath A J* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Mahesh *Sent:* Saturday, May 28, 2011 11:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: In SRM - Possibility to manage the display of service subcategories. ** Not possible with configuration, maybe customization which may be considered a major or heavy customization. If you want, you can design cell based table fields and render the content as shown below. You will have to write workflow so that when Category 1 is selected, Category 2 is displayed and Category 2 selection will refresh category 3. Thanks Mahesh On Sat, May 28, 2011 at 1:44 AM, Kailashnath A J kailashnath.jeya...@wipro.com wrote: ** Dear Folks, I would like know the possibilities of organizing the Service Subcategories view of the SRS:ServiceRequestConsole. Below is the service subcategories (as per OOTB) in a three column view, and here I would like to know the possibility to change the categorization of this view into two column view. If this can be achieved, kindly let me know the steps. SRM Version – 7.6.00 Patch 002 *Col -1* *Col -3* *Col -2* *Error! Filename not specified.* *Thanks Regards,* *Kailashnath A J* *Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ *Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: In SRM - Possibility to manage the display of service subcategories.
This customization is related to the DVF component. All code related to DVF is completely encapsulated and hidden. You will have to dig very deep into this DVF and locate all the classes responsible for rendering the page and modify code associated with it. This is a very complicated task. We encountered this issue when we wanted to modify the spacing allocated for each SRD description. BMC does not support or recommend any customization. If you have L1 support with them, they will ask you to provide a business justification and fill out an FRE. From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Sunday, May 29, 2011 2:34 AM Subject: Re: In SRM - Possibility to manage the display of service subcategories. ** Thanks for your info Mahesh. I presume this customization also engage plug-in level code change and as per your observation of customization over SRS:ServiceRequestConsole schema, I couldn't visualize this can be achieved in a month time, any presumption on manpower and man days judgment. I do have a doubt, subsequent to these many efforts will my requirement be achievable ? If possible, Will BMC support/Recommend this customization ? Kindly lend me your loyal hands to get me a termination on this. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh Sent: Saturday, May 28, 2011 11:05 PM To: arslist@ARSLIST.ORG Subject: Re: In SRM - Possibility to manage the display of service subcategories. ** Not possible with configuration, maybe customization which may be considered a major or heavy customization. If you want, you can design cell based table fields and render the content as shown below. You will have to write workflow so that when Category 1 is selected, Category 2 is displayed and Category 2 selection will refresh category 3. Thanks Mahesh On Sat, May 28, 2011 at 1:44 AM, Kailashnath A J kailashnath.jeya...@wipro.com wrote: ** Dear Folks, I would like know the possibilities of organizing the Service Subcategories view of the SRS:ServiceRequestConsole. Below is the service subcategories (as per OOTB) in a three column view, and here I would like to know the possibility to change the categorization of this view into two column view. If this can be achieved, kindly let me know the steps. SRM Version - 7.6.00 Patch 002 Col -1 Col -3 Col -2 Error! Filename not specified. Thanks Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service target time starts from Reported date or Submit date
We use the reported date in my organization. In most cases, there's no difference in time between submit date and reported date. From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Sunday, May 29, 2011 9:46 AM Subject: Re: Service target time starts from Reported date or Submit date ** Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, May 29, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Service target time starts from Reported date or Submit date ** Hi there, Version 7.1 What is the difference between Reported date and Submit date in Incident Management and the clock for service targets starts from Reported Date or Submitted Date. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service target time starts from Reported date or Submit date
I raised an incident, Reported date: 25/5/2011 3:31:56 PM, Submit date: 25/5/2011 3:39:31 PM The calculation of response SLA counts the Reported date not submit date. Can anybody tell that SLA calculates value on bases of Reported date or submit date. Thanks Regards Amanullah IT Enterprise Applications Group Applications Emirates NBD, Al-Barsha Office Mezz floor Dubai, UAE Desk: +971 4 3726602 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail Sent: Monday, May 30, 2011 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Service target time starts from Reported date or Submit date ** We use the reported date in my organization. In most cases, there's no difference in time between submit date and reported date. From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Sunday, May 29, 2011 9:46 AM Subject: Re: Service target time starts from Reported date or Submit date ** Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, May 29, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Service target time starts from Reported date or Submit date ** Hi there, Version 7.1 What is the difference between Reported date and Submit date in Incident Management and the clock for service targets starts from Reported Date or Submitted Date. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/pcTyBZdARofTndxI!oX7UpuxbmA1KaZkpShC+tlGhooGFLF2HoJUMn6EhwSzBCjYN2m5q7dK97mh35PDdlVduQ== to report this email as spam. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
