Re: Query for measuring Attachment length
Hi,
You can set the attachment slot size for each individual attachment field,
you do not need to set it in ar.cfg.
But this would indeed affect all persons using the same field in the same
form.
And to elaborate my own stuff, and not that this does only work in filters.
If you create a simple filter like this:
Execute on Submit+Modify
Run If: ('TR.Attachment' != $NULL$)
Action: Set-Fields: CURRENT TRANSACTION
CharacterField = $Attachment$
You will get someting like this:
7484;1370;C:\tmp\tmp.def
The first number is the original size, and the second number is the
compressed size of the file.
If you change your field to an Integer instead, you will immediately get
the original size in the integer field, as the AR Server strips out
everything from the first non-numeric character:
Run If: ('TR.Attachment' != $NULL$)
Action: Set-Fields: CURRENT TRANSACTION
OriginalSizeInteger = $Attachment$
The result will be 7484 in the above example.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
IF i put the Attachment size in the ar.cfg file as 2MB, it applies to all
the customers i have which i really dont want. This 2MB size attachment is
specifically for a single customer, which i need to validate before the
respective WEBSERVICE gets called.
I heard like we can write a DIRECT SQL to measure the length of an
attachment.But I am not able to write it. If any one knows pls let me
know.
Hi Misi,
Thanks for ur quick response. But,Sorry to say that i really didn't
understand what u were trying to say.Can you somewhat elaborate it?
With Regards,
B.Vikram.
On Wed, Jun 20, 2012 at 11:23 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
If you set a Character Field to $Attachment Slot$, you will see the name
of the attachemnt prefixed by the Compressed and Uncompressed size, with
a
delimiter. It is not hard to parse out these numbers if you need to.
If you need this as individual fields, store it in an Integer field.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Vikram,
If you don't want to allow 2MB, why don't you just set that as the
maximum size of the attachment field, and let Remedy handle the
errors?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi
Sent: Wednesday, June 20, 2012 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Query for measuring Attachment length
Hi,
As part of my implementation i need to find the length of an
Attachment
and if it is more than 2MB, i need to throw an error message to the
user.
Can any one let me know what can be the Query to find the Attachment
length?
With Regards,
B.Vikram
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[no subject]
Hi, If you've used any independent Remedy Consultant(s) in the UK and would be happy to recommend them to work on email ingress, could you please drop me a PM? I can provide more details of our requirements as required. The work would be in Yorkshire. Many thanks -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Data Import
If you were going to import a bunch of Organization Data (CTM:People Organization) into ITSM 7.6.04 would you use the Data Management Tool or just set up an on demand AIE Data Exchange? I don't have anything else to update and using an AIE Data Exchange seems pretty simple. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data Import
I have used the data load tool and it works well. The nice think is if you are creating thousand of records it will validate the data if there are errors and you can fix easily within the tool. P On Jun 21, 2012, at 9:57 AM, Bob Lind lindinmos...@gmail.com wrote: If you were going to import a bunch of Organization Data (CTM:People Organization) into ITSM 7.6.04 would you use the Data Management Tool or just set up an on demand AIE Data Exchange? I don't have anything else to update and using an AIE Data Exchange seems pretty simple. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data Import
Are you just adding records or do you need to update people records? If you're just adding a bunch or orgs/depts, the data management tool only takes a minute for people org data. J On Jun 21, 2012, at 9:57 AM, Bob Lind lindinmos...@gmail.com wrote: If you were going to import a bunch of Organization Data (CTM:People Organization) into ITSM 7.6.04 would you use the Data Management Tool or just set up an on demand AIE Data Exchange? I don't have anything else to update and using an AIE Data Exchange seems pretty simple. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data Import
Depends how much it changes. If it rarely changes then use data import, if changes frequently then AIE. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Bob Lind Sent: Thursday, June 21, 2012 8:58 AM To: arslist@arslist.org Subject: Data Import If you were going to import a bunch of Organization Data (CTM:People Organization) into ITSM 7.6.04 would you use the Data Management Tool or just set up an on demand AIE Data Exchange? I don't have anything else to update and using an AIE Data Exchange seems pretty simple. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Please help
You can not use a Linux api on Solaris. They are different architectures and not binary compatible. On Thu, Jun 21, 2012 at 9:53 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com wrote: ** Dear All, ** ** When I tried to install BMC Remedy API to Solaris 10 I couldn't know if the configuration is successes or failed ** ** *Reference*: BMC Remedy Action Request System 7.6.04 Integration Guide.pdf *API Version*: api764sp2solaris.tar.gz *Solaris Version*: 10 *Java Version*: 1.6.0_24 *Remedy Version*: 7.6.04 ** ** *Kindly find below the Steps followed:* **1. **Extract APIs in this directory /usr/ar/serverName/api **2. **Modify my classpath and add Remedy APIs lib folder path to it. **3. **Create new Var called LD_LIBRARY_PATH and set it's value with APIs lib folder path **4. **I tried to use default Java API configuration, and once again I created new arsys_api.xml to customized configuration and I added it in classpath as well. ** ** I notice that my Server is Solaris and when I download *api764sp2solaris.tar.gz * its content not mapped to the reference used page 50 and 51, so I use api764sp2linux.tar.gz API on Solaris . (Is this is Correct ? ) ** ** ** ** *Thanks,* *Best Regards,* * * *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* **Technology | Products Services Delivery* *Phone:* +20(0)104999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.commohamed.abdel-haf...@vodafone.com * ** ** * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6 to 7.6.04 data migration guidance
All, We are upgrading from ITSM 7.6 to 7.6.04 and I have not been able to find any documentation to perform this in a clean new install. This will be a new install of 7.6.04, not an upgrade. We are not able to upgrade do to policy. Just the way it is :) We want to transfer all our data to the new system. While I am able to do the actual data migration technically, what I am seeking is guidance on is what we can move and what we should not or use care in moving, such as: System data Foundation data Configuration data etc. I cannot find anything that details the migration of data from one server to another without it being an upgrade. What risks are there, has anyone done this that can help us avoid blowing things up? If anyone can help us avoid trial-and-error pain points, it would be appreciated! Cheers, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 SP3 Floating Application License Question
Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
It should be a Floating - Read rather than a straight Read, but still should not take up a write license. It should only go to Floating from Floating - Read if they double click on go into modify or submit mode. Write license will only be released after your designated timeout period for the write license. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 12:04 PM To: arslist@arslist.org Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · #1048708; If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · #1048708; If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though J Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist
Attachment Size, Max file size allowed, Compression ratio, other details.
Hello All, I have some questions around attachment field, and wanted to check in here with experts to understand it more clearly. 1. What is the max size of file allowed for an attachment ? Max attachment size allowed is currently set at 10MB in ar.conf. - In HPD Ticket, I was able to attach file bigger than 10MB (~13MB), and then on the DB side I checked the actual size, as Remedy compresses it and saves it - so the file's compressed size was less than 10MB which makes sense. Then I tried attaching a different file with bigger size - (~42MB), got attached and again the compressed file size was little less than 10MB. But the above result is not constant, in first attempt it errored out - throwing the following error( then when I tried again it did get attached): ARERR [154] Malloc in client library failed Also, during similar exercise I noticed one more kind of error popping up - ARERR [8703] Bad attachment size 2. Compression ratio , file types, etc ? Now when I try the similar exercise on CHG ticket(Attachment pool contains 3 attachment fields) When I try to attach a file bigger than 10MB it errors out giving - Max file Size allowed is only 9765.6K(10mb). Why does this error pops up in CHG ticket only, why not in HPD ticket? Why in CHG ticket, it is not allowing to attach a bigger size? Also, some additonal doubts: 1. Files types allowed - Is there any limitation in file types allowed in Remedy. 2. compression ratio, and other relevant details which will help me to understand the attachment field capacity considering the environment and version of remedy we are in. 3. Also, I read ( KA318917) that I would have to check server operating system and configuration. So what exactly I need to check? 4. Is there any limit on number of attachment fields in an attachment pool (pros and cons) 5. What is the max we can go upto for Db-Max-Attach-Size setting in ar.conf and pros and cons. Environment Info: AR Server Version : 5.01.02 Patch 1313 Hardware : sun4u Operating System : SunOS 5.10 DB : SQL -- Oracle DB Version : 10.2.0.5.0 - 64bi Working on an attachment field on a form. Currently, we have Attachment Pool field on HPD and CHG form. HPD: 1. No of attachment fields - 6 CHG: 1. No of attachment fields - 3. Entry in ar.conf : Db-Max-Attach-Size: 1000 ~ 10MB Db-Max-Text-Size: 2000 ~ 20MB From Config Guide for Remedy v 5 for ar.conf: Db-Max-Attach-Size The maximum size (in bytes) for attached files in the Oracle RDBMS. The default value is 100 (1 MB). The maximum value allowed is limited by your server operating system and configuration. 176 Appendix A—AR System Configuration Files Action Request System 5.1 Db-Max-Text-Size The maximum size allowed for long character text data in Oracle databases, SQL Server, and Sybase databases. For Oracle databases, this value is also used for memory allocation during the processing of long text data; therefore, you must use it conservatively. The default for an Oracle database is 1 MB. For SQL Server and Sybase, the default is 2,147,483,647 bytes. The maximum value allowed for either database is 2,147,483,647 bytes. Just trying to understand what are the limitations of attachment field. Pl advise. Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating license is automatically released back to the pool of available licenses in the following situations: * A user logs out of a mid-tier session or BMC Remedy User. * If the user does not log out of the mid tier correctly (e.g. by clicking on the red 'x' in the browser), the release of the license is delayed. See the BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*. * A user’s mid-tier session times out. For more information about mid-tier session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout (Minutes)”. * A user does not perform an AR System operation for the period of time in the floating license time-out interval. See “Floating License Timeout (hours)”. * Administrators can manually terminate a user’s session one time in a 24-hour period. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 21, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · #1048708; If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · #1048708; If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION
Re: 7.6.04 SP3 Floating Application License Question
When it comes to the application licenses, the license type associated with a given form has to do with the form membership inside the application container. For example, the User form is not part of a deployable application, so you do not need a floating license to work with that form. The overview console uses a plugin (ARDBC) to retrieve it's results list. The form behind the results list, SHR:ARDBC_OverviewConsole, is part of the Remedy Foundation Elements application. Since the Foundation elements application does not require a license, you can access data in that form without an Incident or Problem license. Now, the plugin logs into Remedy as an administrator and impersontates the user that requested the search, but I don't know how that plays into the license picture. When you have things like menus, active link set fields, filter set fields, table fields, etc., those all read data and have the potential to grab a floating write token, depending on where the data is read from. Axton Grams On Thu, Jun 21, 2012 at 12:19 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Wow – how is that fair to the customer? ** ** With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though J*** * ** ** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] *On Behalf Of *Easter, David *Sent:* Thursday, June 21, 2012 12:15 PM *To:* arslist@arslist.org *Subject:* Re: 7.6.04 SP3 Floating Application License Question ** ** ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): ** ** When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: **· **#1048708; If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). **· **#1048708; If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. ** ** Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Thursday, June 21, 2012 10:04 AM *To:* arslist@ARSLIST.ORG *Subject:* 7.6.04 SP3 Floating Application License Question ** ** ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is
Re: 7.6.04 SP3 Floating Application License Question
Sorry, I wasn’t clear. One of the downsides of my user base is that nobody actually clicks the “Logout” link and instead just closes their browser window. Even I do it that way usually, but I have fixed licenses so it doesn’t matter. Thanks, Shawn Pierson Remedy Developer | Energy Transfer 5051 Westheimer Rd. Houston, TX 77056 | 713.989.7226 If you would like to report an issue with Remedy, please navigate to http://remedy/issue.html From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating license is automatically released back to the pool of available licenses in the following situations: * A user logs out of a mid-tier session or BMC Remedy User. * If the user does not log out of the mid tier correctly (e.g. by clicking on the red 'x' in the browser), the release of the license is delayed. See the BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*. * A user’s mid-tier session times out. For more information about mid-tier session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout (Minutes)”. * A user does not perform an AR System operation for the period of time in the floating license time-out interval. See “Floating License Timeout (hours)”. * Administrators can manually terminate a user’s session one time in a 24-hour period. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 21, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a
Re: 7.6.04 SP3 Floating Application License Question
You might want to check ar.cfg for a line that start with bend-over. If you don't have that line add it. bend-over=false This may solve your issue. Have fun :) -John Sent from my iPhone On Jun 21, 2012, at 1:03 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Need a tool to report on ITSM app license usage
Hi all and I am back from my transplant. Thanks to all Now for my first posting, I Need a tool to report on ITSM app license usage by user and company. We are moving to 7.6.4 Thanks Hbr Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need a tool to report on ITSM app license usage
Howard, Welcome back. Stan w. 310-230-1722. c. 310-428-5748. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, June 21, 2012 12:21 PM To: arslist@ARSLIST.ORG Subject: Need a tool to report on ITSM app license usage Hi all and I am back from my transplant. Thanks to all Now for my first posting, I Need a tool to report on ITSM app license usage by user and company. We are moving to 7.6.4 Thanks Hbr Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Hi, The good thing about all this is that there is room for applications like RRR|License, that won the best Return On Investment Award two years in a row at WWRUG. And this by only saving money on Remedy license :-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. You might want to check ar.cfg for a line that start with bend-over. If you don't have that line add it. bend-over=false This may solve your issue. Have fun :) -John Sent from my iPhone On Jun 21, 2012, at 1:03 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OC/LA RUG - June 26th (11:00-2:30) - Reminder
RSVP's for this local RUG event can also be submitted here: http://go.bmc.com/forms/ESM_UserGroup_LosAngeles_SalesInitiated_EN_Jun2012?email_source=OFTnme=1FormScenerio=X ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 SP3 Floating Application License Question
And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate statistics. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IncidentInterface_Create
Well, the integration of Kinetic Request 4.0.3.3 to Incident 7.0.02.009 via HPD:IncidentInterface_Create was still worked after upgrading to KR 5.0.3 and Incident 7.6.04.01 where HPD:IncidentInterface_Create and HPD:Help Desk are both Overlaid, so that is a good thing I think. The biggest hang-up was the glaring new error BMC introduced into the HPD:Template form, which upgraded improperly and stopped working at all. BTW, I seem to recall that we have never gotten Kinetic to create a new Incident record in a Closed status - I don't know if the limitation is in Kinetic or (more likely) in the OOTB interface between HPD:IncidentInterface_Create and HPD:Help Desk. On the other hand (like other developers), we found the HPD:IncidentInterface form for modifying existing records to be a dangerous tool, prone to data corruption and error. It was far more reliable (and safer) to create a new HPD:WorkLog record and in the process push updates directly to the associated HPD:Help Desk record. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, June 06, 2012 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: IncidentInterface_Create ** Also, I have heard BMC say - that it is a supported way to push into Incident... (You can think of it loosely as an API) As in - BMC owns the responsibility from version to version - that it will work. So - if you are somebody like Kinetic - we should feel somewhat safe to push to incident_create and it will work from version to version. *** Side note: you may be pushing to one form (incident_create) - but it then creates records in a variety of different forms. So - yes you could do it - but you might have to do 5 pushes vs the one. -John On Wed, Jun 6, 2012 at 12:30 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: My understanding was that the primary purpose of the interface forms and web services was to provide a more stable integration point for custom integrations. It follows the normal interface vs. implementation paradigm. You publish an interface which establishes a contract between your system and others, and change that as little as possible. Then, you can make all the changes you want behind the scenes so long as it doesn't break the contract you have provided (the interface) with external systems. The idea then is that BMC can change the implementation details of that module without having to worry too much about breaking customer integrations if they use the provided interface. In general, my recommendation is to use defined interfaces when possible. That said, I've had numerous problems with that particular interface in ITSM 7.0. In particular there are issues around the Status Reason field. Supposedly they have been fixed somewhere along the line in 7.5 or 7.6, but I can't confirm that. There have been at least two issues with it. The first is that it's required to have a value for certain Status values, but was not included in the web service. The second issue is that something is broken in the Join form or something that causes it not to save the value correctly. It doesn't get completely ignored, but effectively gets ignored. It's aggravating - you'll see the value getting set at one point in the workflow logs, and then you see it unset again later. I remember going through the filter logs and a filter would checked twice to see if it would run. In one case, the Run If would pass, and it would run, the next time it would fail, and so it would not run. This was even though the value of the Status and Status Reason fields had not changed from one test to the next. I finally gave up on it. So, in our case, we use it, and have exposed the Status Reason field, but still have some issues around it. Other than that, it seems to work fine, though. As I said, in general, when an interface is provided I think it is best to use the interface unless you have really good reasons not to. If anything, if there is doubt, I would be looking for reasons NOT to use the interface rather than reasons TO use the interface. I'm not sure that sounds right - I wouldn't actively look for reasons not to use it - the point is, good justification should be in place if you are not going to use the interface. Justification is not required for using the defined interface. Not sure that sounded much better. Oh well... :-) Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, June 06, 2012 10:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: IncidentInterface_Create So what you are saying is that I may be assuming competence where
Re: Need a tool to report on ITSM app license usage
Thanks is good to be back -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Thursday, June 21, 2012 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Need a tool to report on ITSM app license usage Howard, Welcome back. Stan w. 310-230-1722. c. 310-428-5748. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, June 21, 2012 12:21 PM To: arslist@ARSLIST.ORG Subject: Need a tool to report on ITSM app license usage Hi all and I am back from my transplant. Thanks to all Now for my first posting, I Need a tool to report on ITSM app license usage by user and company. We are moving to 7.6.4 Thanks Hbr Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New reporting tool in 7.6.4 (pop-up)
Good morning, afternoon and evening All, During a demo by BMC sales a statement was made that there is a way to prompt user for a variable, like when a macro is used to create a report. For example I would like to create a report that will look for all incidents opened between two dates (stating a midnight). Now in crystal its easy, as well as using a macro. However, in 7.6.4 we must use the web, and do not have access to a crystal server. So any ideas to replace the $Start Date$ and $End Date$ we could put in the macro? Thanks, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified Playing with Remedy since 1996 Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New reporting tool in 7.6.4 (pop-up)
Howard,
It is the same syntax
e.g. run search: ('Reported Date+' = $Begin Date$) and ( 'Reported
Date+' = $End Date$)
see attached KA354522
But not this functionality only exists on the main form advanced search
criteria, and not from defined/my searches on the management console
displays
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Remedy
Sent: Thursday, June 21, 2012 5:53 PM
To: arslist@arslist.org
Subject: Re: New reporting tool in 7.6.4 (pop-up)
**
Good morning, afternoon and evening All,
During a demo by BMC sales a statement was made that there is a way to
prompt user for a variable, like when a macro is used to create a
report.
For example I would like to create a report that will look for all
incidents opened between two dates (stating a midnight). Now in crystal
its easy, as well as using a macro. However, in 7.6.4 we must use the
web, and do not have access to a crystal server.
So any ideas to replace the $Start Date$ and $End Date$ we could put in
the macro?
Thanks,
Howard
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
Playing with Remedy since 1996
Linkedin profile http://www.linkedin.com/in/hbr4270
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KA354522_Macros_7604.docx
Description: KA354522_Macros_7604.docx
Re: New reporting tool in 7.6.4 (pop-up)
There is a long thread on this on BMC Communities: 7.6.04 Web Reporting with Parameters?https://communities.bmc.com/communities/message/178752#178752 However, for your specific question, beginning with BMC Remedy AR System Service Pack 2, you can generate a report for a specific range of dates: Generating a report for a specific date range Perform the following steps to generate a report of a specific period. To generate a report of a specific period 1. Open a report on the Reports form. 2. Set the Date Range Report to Yes. 3. On the Report Console form, double-click on the report name to open the report. 4. On the pop-up dialog box, select dates in the Start Date Range and End Date Range fields. 5. Click Run. NOTE To use this feature, you must upgrade the BMC Remedy AR System server to Service Pack 2. You cannot use the feature by only upgrading BMC Remedy Mid Tier to Service Pack 2. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Thursday, June 21, 2012 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: New reporting tool in 7.6.4 (pop-up) ** Good morning, afternoon and evening All, During a demo by BMC sales a statement was made that there is a way to prompt user for a variable, like when a macro is used to create a report. For example I would like to create a report that will look for all incidents opened between two dates (stating a midnight). Now in crystal its easy, as well as using a macro. However, in 7.6.4 we must use the web, and do not have access to a crystal server. So any ideas to replace the $Start Date$ and $End Date$ we could put in the macro? Thanks, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified Playing with Remedy since 1996 Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New reporting tool in 7.6.4 (pop-up)
That did it, better then David's reply. Also when I asked BMC support, they
said it could not be done.
Thanks and take care,
Howard
Sent from one of Howard's iPads
On Jun 21, 2012, at 7:05 PM, Goodall, Andrew C ago...@jcp.com wrote:
**
Howard,
It is the same syntax
e.g. run search: ('Reported Date+' = $Begin Date$) and ( 'Reported Date+'
= $End Date$)
see attached KA354522
But not this functionality only exists on the main form advanced search
criteria, and not from defined/my searches on the management console displays
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Remedy
Sent: Thursday, June 21, 2012 5:53 PM
To: arslist@arslist.org
Subject: Re: New reporting tool in 7.6.4 (pop-up)
**
Good morning, afternoon and evening All,
During a demo by BMC sales a statement was made that there is a way to prompt
user for a variable, like when a macro is used to create a report.
For example I would like to create a report that will look for all incidents
opened between two dates (stating a midnight). Now in crystal its easy, as
well as using a macro. However, in 7.6.4 we must use the web, and do not have
access to a crystal server.
So any ideas to replace the $Start Date$ and $End Date$ we could put in the
macro?
Thanks,
Howard
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
Playing with Remedy since 1996
Linkedin profile http://www.linkedin.com/in/hbr4270
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review, dissemination,
distribution or copying of this message including any attachments is strictly
prohibited. If you are not
the intended recipient, please contact the sender and delete the material
from any computer.
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KA354522_Macros_7604.docx
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