Re: OT: April 3 marks the 40th anniversary of the first cell phone call
Well... According to my sources (internet), the 1956 MTA gear weighed only 40 kilos. That should not be a problem for an average human, right ;-) In 1962 they started using transistors and got down to 10 kilos with MTB. Best Regards - Misi, RRR AB, http://rrr.se Try holding THAT up to your ear and talking while walking -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 05, 2013 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: OT: April 3 marks the 40th anniversary of the first cell phone call Hi, By the way, here is a picture of the Swedish mobile phone MTA v2 from 1959: http://gertolof.files.wordpress.com/2009/02/1959-mobiltelefon-mta-2.jpg?w=500 Best Regards - Misi, RRR AB, http://rrr.se All, Even though it is not Friday, if found that today (April 3) marks the 40th anniversary of the first cell phone call So since we all use them and abuse them, maybe we need to give them the gift of cleaning our cell phone, letting them sleep in or even buying them a nice dinner (some bits and bytes would be nice. See the article at Huffington post. http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003 .html http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_300700 3.html ?utm_hp_ref=email_share Take care all, hbr Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good afternoon, ** ** We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue?*** * ** ** Your guidance is much appreciated. ** ** [image: Description: cid:image001.jpg@01CE31EA.3E742370] ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
is the submitter mode in your system locked? if its is locked, you should not get this error. if its changeable, The user would need floating/fixed license - Karthik On 6 April 2013 18:21, kunal das kunalda...@gmail.com wrote: ** Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good afternoon, ** ** We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue?** ** ** ** Your guidance is much appreciated. ** ** [image: Description: cid:image001.jpg@01CE31EA.3E742370] ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
Please check the submitter mode in your system. Also, are you using ARS 7604 SP1 or ARS 7604 SP2 ? I had come through the similar issue in my environment, which was resolved by upgrading ARS 7604 SP1 to ARS 7604 SP2. Thanks, Ashish Pandey On Sat, Apr 6, 2013 at 7:27 PM, Karthik karthik...@gmail.com wrote: ** is the submitter mode in your system locked? if its is locked, you should not get this error. if its changeable, The user would need floating/fixed license - Karthik On 6 April 2013 18:21, kunal das kunalda...@gmail.com wrote: ** Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good afternoon, ** ** We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue?* *** ** ** Your guidance is much appreciated. ** ** [image: Description: cid:image001.jpg@01CE31EA.3E742370] ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: An unexpected fork in the road... (Wonder if BMC or new owner is getting ready to sell parts to Oracle)
All, I am starting to wonder if the overall plan is to break up the company to and to sell the Remedy piece to Oracle and then license it back for ITSM (as well as the Cloud and other items). Just saying. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Teri Stevenson Sent: Saturday, April 06, 2013 12:08 AM To: arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... ** BMC had another large reduction and cut way too many bright minds again http://www.chron.com/news/article/BMC-Software-reduces-its-workforce-4408018 .php Teri Stevenson Remedy Developer PGE Sent from Yahoo! Mail for iPhone _ From: Joe D'Souza jdso...@shyle.net; To: arslist@ARSLIST.ORG; Subject: Re: OT: An unexpected fork in the road... Sent: Fri, Apr 5, 2013 8:55:11 PM Yup I think that too.. And its one of the worst mistakes BMC has made since Remedy Corporation's (not BMC) decision to sell out to Peregrine. The dark might soon return. Hopefully the product would survive this one too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, April 05, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... ** I think if it were his choice, the announcement would have been worded differently. Not trying to start any rumors or badmouth anyone, just giving my read on the situation with the extremely limited information available. Rick On Apr 5, 2013 11:07 AM, Longwing, Lj llongw...@usgs.gov javascript:return wrote: ** You know...I don't think he said if it was his choice to leave or not...you never know...Unisys may be borging him On Fri, Apr 5, 2013 at 11:40 AM, Sanford, Claire claire.sanf...@memorialhermann.org javascript:return wrote: I would be willing to bet, whoever they get will not fit in his shoes, unless they came from the same shoe store! Big huge mistake! David has been the best advocate BMC ever had (other than Doug M.) in the Developer community! I am very glad I had the opportunity to meet him in person and in the virtual world! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:return ] On Behalf Of Smerz, Christian Sent: Friday, April 05, 2013 7:05 AM To: arslist@ARSLIST.ORG javascript:return Subject: Re: OT: An unexpected fork in the road... Whoever it is better have big feet, what with all the shoes comments on here ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:return ] On Behalf Of Patrick Zandi Sent: Friday, April 05, 2013 6:35 AM To: arslist@ARSLIST.ORG javascript:return Subject: Re: OT: An unexpected fork in the road... Is someone taking his role? Sent from my iPhone On Apr 5, 2013, at 7:06, Danny Kellett danny.kell...@strategicworkflow.com javascript:return wrote: David, Sad news and I hope whoever takes over your role understand the importance of having a dependable voice out there in the community. There were, and I am sure will continue to be, frustrating times when the product/BMC challenges us and I think you certainly added calm to that storm. I always found your posts helpful and for that I thank you and wish you all the luck for the future. Danny Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com javascript:return mailto:david_eas...@bmc.com javascript:return ) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com javascript:return mailto:david_easter...@yahoo.com javascript:return ) and subscribed to the list as a private citizen. I'll continue to
Re: Packing Lists
Hi, F5 has always worked to refresh things. Best Regards - Misi, RRR AB, http://rrr.se Interesting, this must have been added later, as I am almost certain it wasn't working with F5 in the earlier builds of the Dev Studio. I am almost +ive I had tried that way back when.. I will give that a shot the next time I need to and see how that works out. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, April 04, 2013 11:24 PM To: arslist@ARSLIST.ORG Subject: Re: Packing Lists ** Joe, hit f5 button and try it, it would refresh without opening. This has worked for me - Karthik On 5 April 2013 05:12, Joe D'Souza jdso...@shyle.net wrote: I tend to avoid using those too and prefer Working Lists and then export every object in that list manually. The only problem working with Working Lists is that when you create new objects, they do not get auto refreshed in that list until you reopen that list. Renamed objects do not appear to be renamed either and sometimes at random it does refresh the list to reflect the new name. I have not seen a trend as to when that happens and when it doesn't I wish at some point they fixed that although it does appear like its been done that way by design - to perhaps not perform a search on every new save. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 04, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Packing Lists Hi, If you export a packing list, I have seen that objects are sometimes missed. I have no clear pattern as to when this happens, but it happened a lot at a 7.6.04 site I was working on some time ago. Check that the objects in question are actually in the def file. You might want to try rrrexportdef.exe -packlist ..., it will not miss any objects. https://www.rrr.se/cgi/tools/main#rrrExportDef Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: On-Load Active Link in a view field Window, ITSM 7.6.04
Are you loading a MT URL into a View Field or using Inline Formshttps://docs.bmc.com/docs/display/public/ars8000/Inline+forms? If you are not taking advantage of Inline Forms you may want to consider it. If you are loading the View Field with a URL are specifying the MODE? A URL will open a form in search mode by default which might change behavior from what you expect. Jason On Fri, Apr 5, 2013 at 3:38 PM, Ray Palla ray.pa...@insona.com wrote: ** You’re right on all accounts, Joe, except that I’m not just opening a window, I’m opening into a View Field. None of the On-Load, On-Open, On-Display ALs work. And since the View Field is neither a Child or Parent, the Send-Event run processes fail as well… Even with the “*” option. ** ** I couldn’t get the example from the manuals or help files to work either. Does anyone know if this is fixed in v8? My only option that I can see is to Open stand-alone Window, but that isn’t as controllable. ** ** Anyone else? ** ** r ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Friday, April 05, 2013 4:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** ** ** Is your trigger on window open or loaded? If you are using any default values in your workflow, these are not loaded on window open, but on window loaded. That could be one possible cause without knowing the flow of your triggers and events you are working with when you open that form. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Ray Palla *Sent:* Friday, April 05, 2013 11:03 AM *To:* arslist@ARSLIST.ORG *Subject:* On-Load Active Link in a view field Window, ITSM 7.6.04 ** ** TGIF; ** ** Ok, I’ve read all the docs and I still can’t seem to make it work. ** ** In a Console, I have a view field that a form window opens into. I want to run an Active Link on-load. I’ve tried Send-Event and everything I can imagine, but no worky? ** ** What am I missing? Anyone? r ** ** *Ray Palla* Sr. IT/Remedy Consultant [image: http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg] *Mobile:* 512-917-1739 *Time Zone:* Central *Email:* ray.pa...@insona.com [image: http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif] *Professional Profile http://www.linkedin.com/pub/1/544/598* *INSONA Corporation* http://www.INSONA.com1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=enGeorgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpgimage002.jpgimage003.gif
Re: On-Load Active Link in a view field Window, ITSM 7.6.04
Jason; Yes, it is an Inline form. very much like the Incident Management Console loads the Incident form. Still can't get any On-Load actions to fire. It would be nice if workflow could be called from the Load Window active link. I still think there has to be a way to make it happen, but I just haven't discovered it yet. Thanks; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, April 06, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Are you loading a MT URL into a View Field or using Inline Forms https://docs.bmc.com/docs/display/public/ars8000/Inline+forms ? If you are not taking advantage of Inline Forms you may want to consider it. If you are loading the View Field with a URL are specifying the MODE? A URL will open a form in search mode by default which might change behavior from what you expect. Jason On Fri, Apr 5, 2013 at 3:38 PM, Ray Palla ray.pa...@insona.com wrote: ** You're right on all accounts, Joe, except that I'm not just opening a window, I'm opening into a View Field. None of the On-Load, On-Open, On-Display ALs work. And since the View Field is neither a Child or Parent, the Send-Event run processes fail as well. Even with the * option. I couldn't get the example from the manuals or help files to work either. Does anyone know if this is fixed in v8? My only option that I can see is to Open stand-alone Window, but that isn't as controllable. Anyone else? r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, April 05, 2013 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Is your trigger on window open or loaded? If you are using any default values in your workflow, these are not loaded on window open, but on window loaded. That could be one possible cause without knowing the flow of your triggers and events you are working with when you open that form. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Friday, April 05, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: On-Load Active Link in a view field Window, ITSM 7.6.04 TGIF; Ok, I've read all the docs and I still can't seem to make it work. In a Console, I have a view field that a form window opens into. I want to run an Active Link on-load. I've tried Send-Event and everything I can imagine, but no worky? What am I missing? Anyone? r Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: mailto:ray.pa...@insona.com ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 http://www.INSONA.com INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpgimage002.jpgimage003.gif
Re: Can't create unique index in 8.1 on overlay forms?
** Hum I didn't think about that possible problem...I'll run a test on monday :)Hopefully it should be ok in 8.1 since it would be pretty much like applying a bmc hotfix I guess.On 06 Apr, 2013,at 05:16 AM, Dale Hurtt dale_hu...@yahoo.com wrote:After you change the index to unique, and if you have the ability to do so, you might check to see if you can import the changes into another system. I once had a def that could not be imported because it indicated that the base forms had a conflict. The problem was more complex than this, but the bottom line was that the overlay I was trying to import did not like that the base forms were different on the two systems. Also, I wonder if the overlay will contain the index information, given that you added it to the base. If it is not in the overlay, you will probably have to make the change to the base form on the other systems by hand. Let us know what you find out. Regards, Dale Hurtt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Can't create unique index in 8.1 on overlay forms?
** Yep another solution :)Perhaps even better since the index would be on the overlay this time. I'll test that and see which is better when you import the def on QA from dev for example.On 05 Apr, 2013,at 10:29 PM, Joe D'Souza jdso...@shyle.net wrote:Then it looks like a bug.Thanks for sharing so if I ever encounter this I know what to do to workaround it JUsually another way to work around such things is export to xml def files and import in place after altering the def file – just in case you do not want to go to the base development mode when things like this do not work. I did that a lot with many of the bugs in the earlier releases of the 7.6.04 server.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms?Yep that's what I thought but data were unique. On 05 Apr, 2013,at 10:06 PM, Joe D'Souza jdso...@shyle.net wrote:Sounds like a bug if it works that way but not the other.Have you checked existing data in that field to make sure it was already unique before you created a unique index?Do a select distinct count and then a select count on that field and see if you get a different result.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 8:01 AM To: arslist@ARSLIST.ORG Subject: Can't create unique index in 8.1 on overlay forms?Hi :) I just tried to create a unique index in 8.1 and I failed to do so in some cases. On a custom form I can create unique (or not unique) indexes simply using the list which is in "unique index" column in the form "Definitions" tab, "Indexes" part. Though if I want to do so on a "base" form (let's say "HPD:Help Desk") I can't. I overlay the form. I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive" and I can click on "new" to create a new index, I can choose fields, works ok, BUT I can't choose if the index is unique or not, it seems it's set to "No" and you don't have the "list" to choose "yes". As a test I created a simple regular form and tried to define an index, I could see the "list" in "Unique" column so I can choose "yes" or "no" (03.png): image001.jpg I don't actually create the index and I converted my custom form to "base" and I tried to create the same index on the overlay, so: - I overlay the form. - I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive" and I can click on "new" to create a new index and this time no way to get the list so I can't select "yes" (04.png): image002.jpg The workaround I found is to: - I overlay the form. - I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive", - I save the form, - I switch to "base development", - I open the form, - I go to "Definitions" tab, the "Indexes" part, I add the index there (I can choose "yes" or "no" there) , - I save the form, - I switch back to "best practice" mode, - I open the overlay form, - I can see my index, Do you have the same behavior?Best regards. Laurent._ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: On-Load Active Link in a view field Window, ITSM 7.6.04
I just checked one of the forms I use only Inline and all of the AL that setup the form are working with Window Loaded. None of them are use Display or Window Open. This system was build 7.6.04 and upgraded to 8.0 and then 8.1. It has worked the whole time. Sorry that doesn't help you figure out why it isn't working but confirms that it can work. So as a simple test if you have an AL that doesn't have a Run If, fires on Windows Loaded and just has a Message action; does that message popup? BTW, sending events should work. I have some ALs that refresh table fields on the form behind my Inline form by using events. Jason On Sat, Apr 6, 2013 at 2:50 PM, Ray Palla ray.pa...@insona.com wrote: ** Jason; ** ** Yes, it is an Inline form… very much like the Incident Management Console loads the Incident form. Still can’t get any On-Load actions to fire. ** ** It would be nice if workflow could be called from the Load Window active link. I still think there has to be a way to make it happen, but I just haven’t discovered it yet. ** ** Thanks; r ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Saturday, April 06, 2013 3:45 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** ** ** Are you loading a MT URL into a View Field or using Inline Formshttps://docs.bmc.com/docs/display/public/ars8000/Inline+forms? If you are not taking advantage of Inline Forms you may want to consider it. ** ** If you are loading the View Field with a URL are specifying the MODE? A URL will open a form in search mode by default which might change behavior from what you expect. Jason ** ** On Fri, Apr 5, 2013 at 3:38 PM, Ray Palla ray.pa...@insona.com wrote:*** * ** You’re right on all accounts, Joe, except that I’m not just opening a window, I’m opening into a View Field. None of the On-Load, On-Open, On-Display ALs work. And since the View Field is neither a Child or Parent, the Send-Event run processes fail as well… Even with the “*” option. I couldn’t get the example from the manuals or help files to work either. Does anyone know if this is fixed in v8? My only option that I can see is to Open stand-alone Window, but that isn’t as controllable. Anyone else? r *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Friday, April 05, 2013 4:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Is your trigger on window open or loaded? If you are using any default values in your workflow, these are not loaded on window open, but on window loaded. That could be one possible cause without knowing the flow of your triggers and events you are working with when you open that form. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Ray Palla *Sent:* Friday, April 05, 2013 11:03 AM *To:* arslist@ARSLIST.ORG *Subject:* On-Load Active Link in a view field Window, ITSM 7.6.04 TGIF; Ok, I’ve read all the docs and I still can’t seem to make it work. In a Console, I have a view field that a form window opens into. I want to run an Active Link on-load. I’ve tried Send-Event and everything I can imagine, but no worky? What am I missing? Anyone? r *Ray Palla* Sr. IT/Remedy Consultant [image: http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg] *Mobile:* 512-917-1739 *Time Zone:* Central *Email:* ray.pa...@insona.com [image: http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif] *Professional Profile http://www.linkedin.com/pub/1/544/598* *INSONA Corporation* http://www.INSONA.com1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=enGeorgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpgimage002.jpgimage003.gif
Re: On-Load Active Link in a view field Window, ITSM 7.6.04
I have tried that, but unfortunately can't get the message to display. Here is the scenario; On a Console, click a navigation button that: Un-hides a View Field and Opens a Window (Remedy form) into it. I have an Active Link that runs On-Load. From the User Tool or just opening the form directly in the web client, the active link fires, displaying the message. When opening the form in the View Field, the Active Link (I've also tried EVENTs) does not fire. Thanks for taking the time to review this one, Jason. Any other ideas? This method of opening a window is our preferred way of displaying this particular form because it is more controllable, more visually pleasing, and uses fewer resources than opening another Browser window; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, April 06, 2013 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** I just checked one of the forms I use only Inline and all of the AL that setup the form are working with Window Loaded. None of them are use Display or Window Open. This system was build 7.6.04 and upgraded to 8.0 and then 8.1. It has worked the whole time. Sorry that doesn't help you figure out why it isn't working but confirms that it can work. So as a simple test if you have an AL that doesn't have a Run If, fires on Windows Loaded and just has a Message action; does that message popup? BTW, sending events should work. I have some ALs that refresh table fields on the form behind my Inline form by using events. Jason On Sat, Apr 6, 2013 at 2:50 PM, Ray Palla ray.pa...@insona.com wrote: ** Jason; Yes, it is an Inline form. very much like the Incident Management Console loads the Incident form. Still can't get any On-Load actions to fire. It would be nice if workflow could be called from the Load Window active link. I still think there has to be a way to make it happen, but I just haven't discovered it yet. Thanks; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, April 06, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Are you loading a MT URL into a View Field or using Inline Forms https://docs.bmc.com/docs/display/public/ars8000/Inline+forms ? If you are not taking advantage of Inline Forms you may want to consider it. If you are loading the View Field with a URL are specifying the MODE? A URL will open a form in search mode by default which might change behavior from what you expect. Jason On Fri, Apr 5, 2013 at 3:38 PM, Ray Palla ray.pa...@insona.com wrote: ** You're right on all accounts, Joe, except that I'm not just opening a window, I'm opening into a View Field. None of the On-Load, On-Open, On-Display ALs work. And since the View Field is neither a Child or Parent, the Send-Event run processes fail as well. Even with the * option. I couldn't get the example from the manuals or help files to work either. Does anyone know if this is fixed in v8? My only option that I can see is to Open stand-alone Window, but that isn't as controllable. Anyone else? r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, April 05, 2013 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Is your trigger on window open or loaded? If you are using any default values in your workflow, these are not loaded on window open, but on window loaded. That could be one possible cause without knowing the flow of your triggers and events you are working with when you open that form. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Friday, April 05, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: On-Load Active Link in a view field Window, ITSM 7.6.04 TGIF; Ok, I've read all the docs and I still can't seem to make it work. In a Console, I have a view field that a form window opens into. I want to run an Active Link on-load. I've tried Send-Event and everything I can imagine, but no worky? What am I missing? Anyone? r Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: mailto:ray.pa...@insona.com ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 http://www.INSONA.com INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist:
Re: OT: An unexpected fork in the road... (Wonder if BMC or new owner is getting ready to sell parts to Oracle)
Very interesting. The Chronicle article had at least 1 comment and it has been deleted! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, April 06, 2013 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... (Wonder if BMC or new owner is getting ready to sell parts to Oracle) ** All, I am starting to wonder if the overall plan is to break up the company to and to sell the Remedy piece to Oracle and then license it back for ITSM (as well as the Cloud and other items). Just saying... Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Teri Stevenson Sent: Saturday, April 06, 2013 12:08 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... ** BMC had another large reduction and cut way too many bright minds again http://www.chron.com/news/article/BMC-Software-reduces-its-workforce-4408018.php Teri Stevenson Remedy Developer PGE Sent from Yahoo! Mail for iPhone From: Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net; To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG; Subject: Re: OT: An unexpected fork in the road... Sent: Fri, Apr 5, 2013 8:55:11 PM Yup I think that too.. And its one of the worst mistakes BMC has made since Remedy Corporation's (not BMC) decision to sell out to Peregrine. The dark might soon return. Hopefully the product would survive this one too. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, April 05, 2013 2:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... ** I think if it were his choice, the announcement would have been worded differently. Not trying to start any rumors or badmouth anyone, just giving my read on the situation with the extremely limited information available. Rick On Apr 5, 2013 11:07 AM, Longwing, Lj llongw...@usgs.govjavascript:return wrote: ** You know...I don't think he said if it was his choice to leave or not...you never know...Unisys may be borging him On Fri, Apr 5, 2013 at 11:40 AM, Sanford, Claire claire.sanf...@memorialhermann.orgjavascript:return wrote: I would be willing to bet, whoever they get will not fit in his shoes, unless they came from the same shoe store! Big huge mistake! David has been the best advocate BMC ever had (other than Doug M.) in the Developer community! I am very glad I had the opportunity to meet him in person and in the virtual world! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGjavascript:return] On Behalf Of Smerz, Christian Sent: Friday, April 05, 2013 7:05 AM To: arslist@ARSLIST.ORGjavascript:return Subject: Re: OT: An unexpected fork in the road... Whoever it is better have big feet, what with all the shoes comments on here ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGjavascript:return] On Behalf Of Patrick Zandi Sent: Friday, April 05, 2013 6:35 AM To: arslist@ARSLIST.ORGjavascript:return Subject: Re: OT: An unexpected fork in the road... Is someone taking his role? Sent from my iPhone On Apr 5, 2013, at 7:06, Danny Kellett danny.kell...@strategicworkflow.comjavascript:return wrote: David, Sad news and I hope whoever takes over your role understand the importance of having a dependable voice out there in the community. There were, and I am sure will continue to be, frustrating times when the product/BMC challenges us and I think you certainly added calm to that storm. I always found your posts helpful and for that I thank you and wish you all the luck for the future. Danny Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all
Re: On-Load Active Link in a view field Window, ITSM 7.6.04
Excellent! Glad I could help. I have been meaning to look up the difference between Modify/Display and Modify Directly/Display/Directly. I remember seeing them when they were introduced but don't remember their purpose. I like the look and feel of Inline too so I understand :) Jason On Sat, Apr 6, 2013 at 5:34 PM, Ray Palla ray.pa...@insona.com wrote: ** BINGO! ** ** You’ve helped me find the-err-of-my-ways. Thanks Jason. ** ** The only thing I had wrong was the selection ‘Window Type’ for the Window Open action. I was using “Modify Directly” and changing it to simply “Modify” allowed the On-Load actions to run. I still don’t understand the difference between the two? But it works. ** ** Thank you very much… I know it may seem trivial, but the look and feel of the View Field display really makes our custom app run perfectly and quite attractively. ** ** Have a weekend! r ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Saturday, April 06, 2013 6:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** ** ** No problem at all. It is fun to try and figure it out. ** ** My best guess is there has to be something in how the form is being opened in the VF since it works when opening the form directly. ** ** Here is a screenshot of an AL that opens a form Inline and the Inline form's Window Loaded ALs fire. ** ** [image: Inline image 1] ** ** ** ** Jason On Sat, Apr 6, 2013 at 4:14 PM, Ray Palla ray.pa...@insona.com wrote:*** * ** I have tried that, but unfortunately can’t get the message to display… ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RESOLVED RE: On-Load Active Link in a view field Window, ITSM 7.6.04
Good info. Keep up the keen eye. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, April 06, 2013 7:47 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** Excellent! Glad I could help. I have been meaning to look up the difference between Modify/Display and Modify Directly/Display/Directly. I remember seeing them when they were introduced but don't remember their purpose. I like the look and feel of Inline too so I understand :) Jason On Sat, Apr 6, 2013 at 5:34 PM, Ray Palla ray.pa...@insona.com wrote: ** BINGO! You've helped me find the-err-of-my-ways. Thanks Jason. The only thing I had wrong was the selection 'Window Type' for the Window Open action. I was using Modify Directly and changing it to simply Modify allowed the On-Load actions to run. I still don't understand the difference between the two? But it works. Thank you very much. I know it may seem trivial, but the look and feel of the View Field display really makes our custom app run perfectly and quite attractively. Have a weekend! r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, April 06, 2013 6:53 PM To: arslist@ARSLIST.ORG Subject: Re: On-Load Active Link in a view field Window, ITSM 7.6.04 ** No problem at all. It is fun to try and figure it out. My best guess is there has to be something in how the form is being opened in the VF since it works when opening the form directly. Here is a screenshot of an AL that opens a form Inline and the Inline form's Window Loaded ALs fire. Jason On Sat, Apr 6, 2013 at 4:14 PM, Ray Palla ray.pa...@insona.com wrote: ** I have tried that, but unfortunately can't get the message to display. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
