Re: Problem with a Java Plugin, .arxm file and xercesImpl.jar
I guess we are the only ones doing Data Import through a Java Plugin? No one has responded, so I am starting to feel that ARSList doesn't have the answers or just easy questions are answered. I will have to look elsewhere. :( Gordon On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank gjj...@gmail.com wrote: All, I am having a problem with a Java Plugin we have which runs the data import tool. I am on 8.1.02 of the Data Import Tool We are on Java 8.0, Windows 2008 Server R2 The Java Plugin worked for a sort while in this environment when I did the following: https://community.oracle.com/thread/1312680?start=0 We accidently saved the .armx file using Notepad. This corrupted the .armx file and we tried to recreate. The xercesImpl.jar file prevented this. Currently, we have removed the xercesImpl.jar file and we can now save and open the .armx file again. It works manually, but not with the original Java Plugin. I haven't done Java much, so is there a missing step? Thanks Gordon Frank -- [image: Crab] Gordon M. Frank ITIL V3 Foundation Certified Security + Certified Mobile: 410-689-9373 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with a Java Plugin, .arxm file and xercesImpl.jar
The xerces that BMC use is a million years old. Java has a much better implementation so you are better off without it. So you are able to save and open the armx So now what bit is failing in the original java plugin? If this is your code and you are not giving any indication on where it is failing, then this could be why you haven't had many replies. -- Danny Kellett dkell...@javasystemsolutions.com On Fri, Nov 14, 2014, at 03:09 PM, Gordon Frank wrote: ** I guess we are the only ones doing Data Import through a Java Plugin? No one has responded, so I am starting to feel that ARSList doesn't have the answers or just easy questions are answered. I will have to look elsewhere. :( Gordon On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank gjj...@gmail.com wrote: All, I am having a problem with a Java Plugin we have which runs the data import tool. I am on 8.1.02 of the Data Import Tool We are on Java 8.0, Windows 2008 Server R2 The Java Plugin worked for a sort while in this environment when I did the following: https://community.oracle.com/thread/1312680?start=0 We accidently saved the .armx file using Notepad. This corrupted the .armx file and we tried to recreate. The “xercesImpl.jar” file prevented this. Currently, we have removed the “xercesImpl.jar” file and we can now save and open the .armx file again. It works manually, but not with the original Java Plugin. I haven't done Java much, so is there a missing step? Thanks Gordon Frank -- Crab Gordon M. Frank ITIL V3 Foundation Certified Security + Certified Mobile: 410-689-9373 _ARSlist: Where the Answers Are and have been for 20 years_ Email had 1 attachment: * image001.gif 4k (image/gif) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with a Java Plugin, .arxm file and xercesImpl.jar
Gordon, You said 'Java Plugin', is this a Java Plugin running in the Remedy Plugin arena, or a plugin running on something like a Tomcat server... When you say it's running the Data Import Tool, does that mean that it's dropping to a command prompt and executing it in a similar manner to what you would do manually from the server, or, as I have in the past, simply consuming the JAR file and calling the Data Import Tool methods directly? On Fri, Nov 14, 2014 at 8:09 AM, Gordon Frank gjj...@gmail.com wrote: ** I guess we are the only ones doing Data Import through a Java Plugin? No one has responded, so I am starting to feel that ARSList doesn't have the answers or just easy questions are answered. I will have to look elsewhere. :( Gordon On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank gjj...@gmail.com wrote: All, I am having a problem with a Java Plugin we have which runs the data import tool. I am on 8.1.02 of the Data Import Tool We are on Java 8.0, Windows 2008 Server R2 The Java Plugin worked for a sort while in this environment when I did the following: https://community.oracle.com/thread/1312680?start=0 We accidently saved the .armx file using Notepad. This corrupted the .armx file and we tried to recreate. The “xercesImpl.jar” file prevented this. Currently, we have removed the “xercesImpl.jar” file and we can now save and open the .armx file again. It works manually, but not with the original Java Plugin. I haven't done Java much, so is there a missing step? Thanks Gordon Frank -- [image: Crab] Gordon M. Frank ITIL V3 Foundation Certified Security + Certified Mobile: 410-689-9373 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Friday Fun with Kinetic Task
I did this 2 minute demo a whole bunch of times at KEG, WWRUG, Gartner and a bunch of other places this last year. This demo/example seems to be very well received. I put together a quick video in case anybody else wanted to see it. Hopefully it generates some good ideas… http://vimeo.com/111858070 Basically - it is Kinetic Task — hooked up to Vimeo and then an ITSM system to fetch tickets assigned, work them, close them. Here is a link to Kinetic Task if you want to try any of this yourself: http://www.kineticdata.com/products/task/ Here is to download Kinetic Task http://www.kineticdata.com/products/task/request-information/ Here is Kinetic Community which has Kinetic Task info http://community.kineticdata.com/ Under Kinetic Task — you can find: -handlers (our terminology for integration connectors) -sources (our terminology for Web-hooks) Feel free to email me off-line if you have any questions. (john.sundb...@kineticdata.com) *** I would love to hear what people think of the idea. (Basically - 0 software installed, works anywhere you have texting, simple) Have fun, -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with a Java Plugin, .arxm file and xercesImpl.jar
It did work, but when I had to redo the .armx file, it stopped. It works manually, but it was built to come a .arx file to a standard folder and run into a staging form with the push of an Active Link button. The file gets to the folder, but It doesn't load the data. The original fix was to add the xerces file to a directory called enclosed. https://community.oracle.com/thread/1312680?start=0 I haven't been able to get it to work since the .armx file was corrupted. I can at least do it manually now, but this was set up for users to push a button. The error I get is: ERROR [pool-4-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - Specific Name.ARF.ARSIMPORTER[Specific Name.ARF.ARSIMPORTER] Mapping definition (arxm) file not found - E:\Upload\abcdImport\abcd_Import_Mapping.armx On Fri, Nov 14, 2014 at 10:56 AM, Danny Kellett dkell...@javasystemsolutions.com wrote: ** The xerces that BMC use is a million years old. Java has a much better implementation so you are better off without it. So you are able to save and open the armx So now what bit is failing in the original java plugin? If this is your code and you are not giving any indication on where it is failing, then this could be why you haven't had many replies. -- Danny Kellett dkell...@javasystemsolutions.com On Fri, Nov 14, 2014, at 03:09 PM, Gordon Frank wrote: ** I guess we are the only ones doing Data Import through a Java Plugin? No one has responded, so I am starting to feel that ARSList doesn't have the answers or just easy questions are answered. I will have to look elsewhere. :( Gordon On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank gjj...@gmail.com wrote: All, I am having a problem with a Java Plugin we have which runs the data import tool. I am on 8.1.02 of the Data Import Tool We are on Java 8.0, Windows 2008 Server R2 The Java Plugin worked for a sort while in this environment when I did the following: https://community.oracle.com/thread/1312680?start=0 We accidently saved the .armx file using Notepad. This corrupted the .armx file and we tried to recreate. The xercesImpl.jar file prevented this. Currently, we have removed the xercesImpl.jar file and we can now save and open the .armx file again. It works manually, but not with the original Java Plugin. I haven't done Java much, so is there a missing step? Thanks Gordon Frank -- [image: Crab] Gordon M. Frank ITIL V3 Foundation Certified Security + Certified Mobile: 410-689-9373 _ARSlist: Where the Answers Are and have been for 20 years_ Email had 1 attachment: - image001.gif 4k (image/gif) _ARSlist: Where the Answers Are and have been for 20 years_ -- [image: Crab] Gordon M. Frank ITIL V3 Foundation Certified Security + Certified Mobile: 410-689-9373 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
I can't recall the first app that I built -- I inherited several on the same system which I had already been using as a help desk agent. Our call center signed up one ISP after another as clients, and they each needed a Remedy app. (They weren't ISPs, per se -- this was back in dial-up days and they were reselling ISP service as some MLM tool. Our sales force apparently kept going after them.) After I had done 3 or 4 of these, I finally made a boilerplate app, so when the project manager said that we were supporting a new ISP starting tomorrow, I could make edits directly in the DEF file and have a new app in an hour or less. (However, it seemed that the urgency with which these needed to go into production strongly correlated with the likelihood that the project never actually went live at all.) Weirdest app I built was so our call center could take calls from a wealthy family, e.g. the children reporting that an appliance was broken. We'd log a ticket and dispatch the household staff. It was a bit of a culture shock when I changed companies, and went from supporting corporate clients to government clients. When dealing with the former there was very little (if anything) in the way of documentation or change management. Currently I work with an all-custom AR system -- and for that I am extremely grateful. Although some of the schemas are 20 years old, which means Remedy was still fairly new when they started. Happy Friday, Joe Castleman On Thu, Nov 13, 2014 at 5:21 PM, Jason Miller jason.mil...@gmail.com wrote: ** Well, there are some places that cannot agree on the something to do about it and thus will never be happy. On Thu, Nov 13, 2014 at 2:07 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** I have no reason why they wouldn’t be happy. The very nature of custom means — if you are not happy - you do something about it. Therefore - movement towards happy. -John On Thu, Nov 13, 2014 at 3:48 PM, Ken Pritchard pri...@ptd.net wrote: ** And why wouldn’t they be – they have a system doing exactly what they need without overhead and without being told they need to change their business practices or terminology. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Thursday, November 13, 2014 4:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller jason.mil...@gmail.com wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org wrote: ** That was it J -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow,
Re: Developer Tool Crashing
If what you're hitting is infinite wait while doing something like expanding a guide, try deleting the dev-studio cache. Seems like I've gotta do that at least twice a week since we moved to 8.1 Andy On Nov 13, 2014 2:44 PM, Frank Caruso caruso.fr...@gmail.com wrote: Not seeing a lot of discussion on the list about this but others must be impacted. For that last few weeks the developer tool has been crashing intermittently. Ive tried all the way up to 8.1 sp2 but no luck. There is a BMC KA on this issue but the solutions do not help. We cannot back out the Windows Security patch that is supposedly causing the issue. The tool has crashed a dozen times today so it is almost impossible to do any development. Does anybody have any more information on a fix for this issue? Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Friday Fun with Kinetic Task
John, That is pretty cool! On Fri, Nov 14, 2014 at 11:52 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I did this 2 minute demo a whole bunch of times at KEG, WWRUG, Gartner and a bunch of other places this last year. This demo/example seems to be very well received. I put together a quick video in case anybody else wanted to see it. Hopefully it generates some good ideas… http://vimeo.com/111858070 Basically - it is Kinetic Task — hooked up to Vimeo and then an ITSM system to fetch tickets assigned, work them, close them. Here is a link to Kinetic Task if you want to try any of this yourself: http://www.kineticdata.com/products/task/ Here is to download Kinetic Task http://www.kineticdata.com/products/task/request-information/ Here is Kinetic Community which has Kinetic Task info http://community.kineticdata.com/ Under Kinetic Task — you can find: -handlers (our terminology for integration connectors) -sources (our terminology for Web-hooks) Feel free to email me off-line if you have any questions. (john.sundb...@kineticdata.com) *** I would love to hear what people think of the idea. (Basically - 0 software installed, works anywhere you have texting, simple) Have fun, -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Web Service data format
Hi All TGIF, I have an external source attempting to use a web service to create a record on the WOI:WorkOrderInterface_Create form. In particular attempting to submit a date/time in the WO Type Field 06. Can anyone tell me the correct format for submit? Also is there any special encapsulation or quotes required? ARS 7.6.04 SP5 Mid-Tier 7.6.04 SP5 Oracle 11g Linux 5 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01D00019.69A1ACD0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Username change issue
Hi All TGIF I am attempting to change a username with the Data Wizard Console. Stars off ok, the audit log shows that some of the forms have been updated like AR System User Preference, but looking at Status it shows 55 Pending, I have deleted the lock record and tried again but the same think happens. Name change worked fine but the username change doesn't. Any suggestions greatly appreciated. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01D0001B.EB0673D0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service data format
Mark: In the following format (ex. Requested_Start_Date for Change) urn:Requested_Start_Date2014-12-01T02:00:00-04:00/urn:Requested_Start_Date GMT date/time plus the Timezone offset. I use it from SOAP-UI and it works great. Terry On 2014-11-14 14:49, Brittain, Mark wrote: ** Hi All TGIF, I have an external source attempting to use a web service to create a record on the WOI:WorkOrderInterface_Create form. In particular attempting to submit a date/time in the WO Type Field 06. Can anyone tell me the correct format for submit? Also is there any special encapsulation or quotes required? ARS 7.6.04 SP5 Mid-Tier 7.6.04 SP5 Oracle 11g Linux 5 Thanks Mark MARK BRITTAIN Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NAVISITE, INC. – _A TIME WARNER CABLE COMPANY_ mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 - This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Friday Fun with Kinetic Task
Thanks — it was fun to do. -John On Fri, Nov 14, 2014 at 12:53 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** John, That is pretty cool! On Fri, Nov 14, 2014 at 11:52 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I did this 2 minute demo a whole bunch of times at KEG, WWRUG, Gartner and a bunch of other places this last year. This demo/example seems to be very well received. I put together a quick video in case anybody else wanted to see it. Hopefully it generates some good ideas… http://vimeo.com/111858070 Basically - it is Kinetic Task — hooked up to Vimeo and then an ITSM system to fetch tickets assigned, work them, close them. Here is a link to Kinetic Task if you want to try any of this yourself: http://www.kineticdata.com/products/task/ Here is to download Kinetic Task http://www.kineticdata.com/products/task/request-information/ Here is Kinetic Community which has Kinetic Task info http://community.kineticdata.com/ Under Kinetic Task — you can find: -handlers (our terminology for integration connectors) -sources (our terminology for Web-hooks) Feel free to email me off-line if you have any questions. (john.sundb...@kineticdata.com) *** I would love to hear what people think of the idea. (Basically - 0 software installed, works anywhere you have texting, simple) Have fun, -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
MyIT SmartIT, FAQ/Help for end users?
Good Friday all, Does anyone know of any FAQs or help for the end users of MyIT Smart IT and if so where is it? Have a great weekend, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [ecm_036069_email] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Username change issue
About the only suggestion I can give you is to give this tool a try https://communities.bmc.com/docs/DOC-33524 On Fri, Nov 14, 2014 at 1:04 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All TGIF I am attempting to change a username with the Data Wizard Console. Stars off ok, the audit log shows that some of the forms have been updated like AR System User Preference, but looking at Status it shows 55 Pending, I have deleted the lock record and tried again but the same think happens. Name change worked fine but the username change doesn’t. Any suggestions greatly appreciated. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Mark *Mark Brittain* Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement *NaviSite, Inc. – A Time Warner Cable Company* mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [image: Description: navsig] -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service data format
Thanks Terry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Friday, November 14, 2014 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service data format ** Mark: In the following format (ex. Requested_Start_Date for Change) urn:Requested_Start_Date2014-12-01T02:00:00-04:00/urn:Requested_Start_Date GMT date/time plus the Timezone offset. I use it from SOAP-UI and it works great. Terry On 2014-11-14 14:49, Brittain, Mark wrote: ** Hi All TGIF, I have an external source attempting to use a web service to create a record on the WOI:WorkOrderInterface_Create form. In particular attempting to submit a date/time in the WO Type Field 06. Can anyone tell me the correct format for submit? Also is there any special encapsulation or quotes required? ARS 7.6.04 SP5 Mid-Tier 7.6.04 SP5 Oracle 11g Linux 5 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01D00020.DF24D1B0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR license user license needed for Smart-IT
All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [ecm_036069_email] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: MyIT SmartIT, FAQ/Help for end users?
BMC has a big collection of documents and videos at: https://docs.bmc.com/docs/display/NP/BMC%20MyIT%20and%20BMC%20Remedy%20with%20Smart%20IT I used that to get started with setting up the product. On Fri, Nov 14, 2014 at 3:19 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good Friday all, Does anyone know of any FAQs or help for the end users of MyIT Smart IT and if so where is it? Have a great weekend, Howard *Howard Richter, Remedy Administrator* 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [image: ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: MyIT SmartIT, FAQ/Help for end users?
Thanks but I was looking for simple docs for the end user. Have a great weekend Howard Sent from my Android phone using TouchDown (www.nitrodesk.com) -Original Message- From: Jeremy Muchler [jeremy.much...@gmail.com] Received: Friday, 14 Nov 2014, 4:43PM To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG] Subject: Re: [arslist] MyIT SmartIT, FAQ/Help for end users? ** BMC has a big collection of documents and videos at: https://docs.bmc.com/docs/display/NP/BMC%20MyIT%20and%20BMC%20Remedy%20with%20Smart%20IT I used that to get started with setting up the product. On Fri, Nov 14, 2014 at 3:19 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** Good Friday all, Does anyone know of any FAQs or help for the end users of MyIT Smart IT and if so where is it? Have a great weekend, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/uqcU473MconGX2PQPOmvUlHUcPnZ!qyDZjx+5GjBhA1jFDZgJ8mBJL4x+Xaw1Ly9xXDcnlWWD4n5pl0FDW8fzw== to report this email as spam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARInside error
Has anyone seen this error with ARInside ARInside-3.1.2.662-win32? I'm running it for the first time. / Schema: OBO:PeopleUserOuterJoin -- Failed to load field 100949: [ARERR 91] RPC call failed// // RPC: Can't decode result / Thanks, Rick/ / ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARInside error
Hey Rick: Sounds more like an issue with the join than with ARInside. Have you tried opening the join form in Dev Studio and search for the field on the join. Ciao John From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: November-14-14 6:04 PM To: arslist@ARSLIST.ORG Subject: ARInside error ** Has anyone seen this error with ARInside ARInside-3.1.2.662-win32? I'm running it for the first time. Schema: OBO:PeopleUserOuterJoin -- Failed to load field 100949: [ARERR 91] RPC call failed RPC: Can't decode result Thanks, Rick _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Ticket Data Migration from 7.5 to 8.1
Hi All, We are doing upgrading customer Remedy 7.5 to 8.1 Here is background - 1. Customer has 750GB-800GB transnational data of Incident, Change, Problem. 2. We are not doing in-place or staged In-Place upgrade. We will implementing new 8.1 system and migrating data from Remedy 7.5 to Remedy 8.1. 3. Core Req: 1 - Customer wants all historical data to be migrated into Remedy 8.1 along with work logs (with attachments), Related other tickets, task, SLA, Approvals (For change), audit log. 2 - Customer wants to retain old ticket number in system and dont want new ticket Id to be generated during migration process. Our Solution: 1. Using UDM we can import transaction data and disable new Id creation and can retain old ticket number however we cannot control on C1 to retain from old system. UDM approach has 64000 records limitation per batch so migrating 750GB will take months or may be years to migrate data. Is anyone has migrated ticket data using this approach, I would like to hear issues/challenges occurs during activity. As per BMC somehow they dont recommend it. Any suggestion or idea will be welcomed. Thanks Kiran Patil -- *Regards* *Kiran PatilMobile: +91 9890377125* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
