ARSList Awards
Dan, I hope enough time has passed since Engage 2014 that it's ok for me to bring this up List, Did anyone other than me notice that Dan didn't hold an ARSList award last year? 2 years ago I won the MVP and was extremely proud and excited about itand the following year Dan was considering not running it because the user community (my words, not his) just didn't care anymoreI assured him that it still cared and offered to run it for him, promote it, etceven I was disappointed with the turnout of votes, yet, we still voted and named an MVP and other various awards So, in mid August last year I hadn't heard anything about an awards nomination/election process, so I contacted him regarding it and he said that I was the first to ask (less than 2 months before 'the big event). My real question is this: Does the list mean so little to the thousands subscribed that it doesn't care enough to even show appreciation to the people that help out on it?...or is appreciation something that shouldn't be expected in a public forum? Is BMC Communities stealing too much attention from the list that it's not as viable as it once was?I remember a time when I had trouble keeping up with the posts on the list...nowadays I could almost read a weekly digest in a few min's on a Fridayso far this week there have been a grand total of 17 threads Is the new volume on the list appreciated by those on here and I'm the only one that wants it to go back up? I'm genuinely curious about these things, and ask that you express your opinion :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy On Demand
Thanks Abhijit I appreciate your response. On Fri, Jan 30, 2015 at 2:53 AM, Abhijit Hendre abhihen...@gmail.com wrote: ** Hi Shamhoon, I am not user of Remedy OnDemand but have been supporting this product for few years now. *Performance* - Remedy OnDemand has proven performance track record due to its ability to scale as per need. This is possible due obvious reason that its published over cloud and provided to customer as SaaS offering. There are few customers who moved from on premise setup to OnDemand and per them performance of OnDemand is at par with on premise and sometime better than that. OnDemand is hosted in clustered environment thus providing High Availability. BMC Sales Rep would able to provide you exact statistics regarding performance measures. *Customization* - OnDemand product is flexible enough to accommodate customization. There is a standard process stipulated by BMC which goes as below - - Once customer purchases OnDemand services, they have been provided with three environments. viz. Development, QA and Production which has OOTB product installed on it. - Customer can design develop customization in Development environment as per requirement. - Newly developed customization would then by submitted to Customization Review Board which is team of experienced people who performs validation and impact analysis. Once this board approves customization , code is moved to QAand Production environment. Hope this helps ! ~Abhijit H On 26 January 2015 at 22:34, Jaffaree, Shamhoon shamhoon.jaffa...@dowjones.com wrote: ** Hi All, My company is in the process of evaluating Remedy OnDemand, I have done some research myself but want to put it out here to get some information regarding performance and how flexible BMC is in allowing customizations. Users who are using RoD please share your experience. Thanks Shamhoon Jaffaree Application Architect DowJones. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Is CTI still relevant? (was Categorization)
For our people here REPORTING. The Resolution categorization is most important. It allows them to go into an almost granular detail to determine the volume of calls they get for a particular incident. “We had 200 Unable to chart X” “We had 238 Black screen on login” “We had 438 failed hard drives” Things along those lines make a difference to my user community. We used the metrics from the failed hard drives to go back to the vendor and get hard drive replacements, because we could prove the volume and the type of PC/Laptop because we had the CTI data in our tickets. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gupta, Girish Sent: Thursday, January 29, 2015 10:12 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Is CTI still relevant? (was Categorization) ** Few usages of CTI: 1. Auto-assihnment to support groups 2. Approval mapping 3. Searches The above drives automation which is data driven. The right categorization can come from statistical analysis of past data using some tool and we can give meaningful names to the CTIs. Thanks Regards Girish Sent from my iPhone On 30-Jan-2015, at 8:12 am, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** For Change Management, categorizations are (or should be) few, so it's not hard to find other ways to adequately describe those. Break/fix does still need them, because incidents are reported symptomatically, rather than as a true indication of the nature of the actual action to restore the service. Rick On Jan 29, 2015 5:27 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** I thought I would branch off this categorization thread since it is pretty timely to my organization. We are just starting requirement gathering to build our own Help Desk app that will replace the HD v6 one we use right now. Our IT org is very wrapped up in CTIs. Over the years I have been involved in many passionate CTI conversations. And of course there is always the request to add a 4th level (remember we are on HD 6 without Op/Prod cats being separate). There is currently a workgroup that meets weekly to clean up and standardize CTIs. What I wondering is are CTIs still relevant and useful today? Maybe they are? But I want to explore the possibility they are not, and think outside of the CTI box while we build our new Help Desk application. A little context/history: We built our own custom Change Management app in 2014. As we were doing mockup of the main form I instinctively added CTI along with a separate Product field (giving use that sought after 4th level) and Activity. The Activity field was a customization to ITSM 8.x that characterized the change and lead the submitter to use the right Change Template. As we refined the new form we ended up ditching Category and Item and repurposed Type into Change Type (Routine, Medium, Complex). Between Product and Activity we found we did not need any further categorization (granted this app has only been in production 4 months, let's build a year's worth of data and see if we need it for reporting later). As we are kicking around design considerations for our new Help Desk app I am wondering if we still need CTIs? Admittedly our CTIs in Help Desk have considerable automation based on them (priority, paging, routing, special notifications, etc.) where we didn't need all this for CM. I am asking: 1) on a conceptual level what do you all think about the need for CTI (or categorization). 2) are there any custom shops out there that have either ditched CTI and/or have come up with some other methodology? If you are interested here is a screenshot of the top left portion of our CM form with the Product (we branched in to services too, total non ITIL shop), Activity (menu based on Support Group, set by the Product) and the Change Type. Activity.jpg Thanks for your feedback! Jason On Thu, Jan 29, 2015 at 12:02 PM, Thad Esser thad.es...@gmail.commailto:thad.es...@gmail.com wrote: ** Scott, Rick's document is absolutely a good starting point - it has helped me. Over the years, another way I've used to describe categorizations is: * The OpCat is the verb of the ticket. What action is being taken because of this ticket. I ask, Operationally, how do we handle this ticket? For example, Add-Server-xxx. * The ProdCat is the noun of the ticket. What is the thing this ticket is about? (HardwareProcessing UnitServer) For the OpCats, if you use things like Add, Fix, Remove, or Change in the OpCat Tier 1, try to keep the Tier 2 homogeneous. So for example, Add-Server, Fix-Server, Change-Server. You don't want to end up with Add-Software and Change-Application. That's not a hard-n-fast rule, but worth thinking about along the way. Hope that helps, Thad On Thu, Jan 29, 2015 at 6:03 AM, Scott Hallenger vadr...@yahoo.commailto:vadr...@yahoo.com wrote: ** Not sure if
Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.
Hi LJ, Yes, it will. In the Search screen, Fields tab, just check /Table Qualification/, and ARSmarts will search there as well. An I forgot to mention, but when searching, you can restrict your search to Enabled workflow, for example, to get only relevant answers. On 30/01/2015 16:04, LJ LongWing wrote: ** Just out of curiosity, in Example #2, does ARSmarts also look for table fields that might use the field in a qualification? On Fri, Jan 30, 2015 at 7:56 AM, Support supp...@arsmarts.com mailto:supp...@arsmarts.com wrote: ** Hello List, As I said in my previous email, here are a couple of examples that show how ARSmarts can save you time. I realize it became quite long, but I hope it is detailed enough. Don't hesitate to ask questions or give feedback. _*Example 1*_: find a Display-Only Character field that I can re-use. I need to add workflow to a Form that already has a lot of fields. I would like to avoid the creation of yet one more Display-Only Character field because I think that there must be one that I can re-use. Using Dev Studio, I cannot easily list all the Display-Only Character fields. So I go to the zTmp fields, find the Character ones, and open them one by one to check that they are Read-Only. When I open such a field, I can list the workflow that interact with that field (Relationships). However, I cannot see the Firing Order, which is key information to decide whether I can re-use it or not, and if yes, what Firing Order I have to give to my workflow. This means that I have to open all the AL or all the Filters interacting with the Field to see what their Firing Order is. Using ARSmarts, I go Navigate -- Show Objects and I select the Form. A Form with plenty of fields, remember. Then I list the Character, Read-Only Fields. Then based on the name, I pick what I think could be a good candidate. I open the Field, and in the Cross Refs tab, I see all the workflow interacting with the field, including Firing Order, Run If condition, summary of If and Else actions, whether they are enabled and the Execute On. I can decide there and then if the Field can be re-used or not, without opening all the objects. _*Example 2*_: Add a Status value to ThisForm. Working on a custom app that grew through the years, the customer asks that a value be added to the Status field. The current Status values are New - Current - Obsolete, the customer now needs New - Current - On hold - Obsolete. The numerical values of the current Status are 0, 1 and 2 (as you would have guessed .). This means that I have to find all the workflow that somehow uses the Closed value of the Status field (in Run If, Push Field, Set Field, ) so that I can modify each object accordingly. In Dev Studio: Open the Form. Open the Status Field. Show Relationships. I have 150 objects that I have to check one by one. In ARSmarts: Select ThisForm in the main ARSmarts window. Search for Field with Field ID = 7. You get the Status Field. Then, in the Previous Results tab on the Search screen, select Search in XRefs. This will search in the cross refs of the objects found by the previous search operation. Still in the Search window, indicate that you want to search in the Run If, Set Field If, Set Field, Push Field If, Push Field, ... of the Filters, AL, Escalations. Indicate also that you are now searching for the word Closed. This brings me 5 objects that I can open and check. Note that the result of the above ARSmarts operation could also bring parasite objects. For example, an AL that fires on Status, does a Set Field and sets a field called zTmpCloseParent would also appear in the result while it does not interact with the value Closed of the Status field. But still, there are not many of those, and this is much, much faster than going through all the workflow attached to Status. Also, to be really certain, I would in the same way look for the value Current, just in case there is something like 'Status' Current. _*Nice to have*_: It is always possible to Document (in one click) the result of an operation (Search, Compare, ). ARSmarts will generate a nice looking document. In most situations, you can choose between Summary or Detailed documentation. It is also always possible to export the result of an operation to a .def file (for later reference, to import on another server, as a backup, ). Thank you to those who read me this far, and once again, I am open to questions. Best regards, Kaïs. On 28/01/2015 08:58, Jason Miller wrote: ** Ok Kaïs, you opened the door so I'll bite :) The email doesn't say what functionality of ARSmarts helped save
Re: OT: Is CTI still relevant? (was Categorization)
I love the post below so much I can't quite describe it. Categorization has bothered me for years - since 1994, when I encountered my first help desk product (anyone remember Software Artistry?) Anyway, the problem is always that - at some level - you end up with repeating terms. Breaking CTI up and to Prod/Op Cats kind of works, but also adds a layer of confusion for lots of people. So why not tags? It's brilliant, and simple. You could have a pre-defined list of them as well with alias. For example, Desktop and workstation are basically the same thing to most people (you Unix guys, don't start...). William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, January 30, 2015 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Is CTI still relevant? (was Categorization) ** Jason, I've mulled over the same questions - what is the best way to categorize a ticket to achieve routing and reporting? I think one of the inherent issues with CTI (and/or Op/Prod cats), is the hierarchical structure of them. It's not always clear what values should be at what tier and frequently there is ambiguity in which word/tier is a subset of another. One thought I've had is to ditch the hierarchy, and just have one big text field that holds Tags for categorization, similar to the way many forum sites (stackoverflow for example) categorize their conversations. You'd be able to slice the records however you wanted for reporting, without forcing tiers. You could add as many tags as reasonably needed. In my fantasy, AI enthusiast world, it'd be cool to have the Tags automatically created based on the relevant (tricky to define) words in the Summary field or other aspects of the tickets. For routing, the assignment config form would have several generic fields that get wild carded and AND-ed together against the single CategorizationTags field. The config form would basically stay the same as it is in ITSM, except instead of comparing field-to-field, all the assignment criteria fields would be compared against the one CategorizationTags field. Transition would consist of populating the CategorizationTags field on each record with the values in CTI fields. I've never had a chance to build this out, so there may be hidden gotchas, but it is fun to consider. I can see performance of the wildcard searching as one possible issue. Anyway, some food for thought. Thad On Thu, Jan 29, 2015 at 5:26 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** I thought I would branch off this categorization thread since it is pretty timely to my organization. We are just starting requirement gathering to build our own Help Desk app that will replace the HD v6 one we use right now. Our IT org is very wrapped up in CTIs. Over the years I have been involved in many passionate CTI conversations. And of course there is always the request to add a 4th level (remember we are on HD 6 without Op/Prod cats being separate). There is currently a workgroup that meets weekly to clean up and standardize CTIs. What I wondering is are CTIs still relevant and useful today? Maybe they are? But I want to explore the possibility they are not, and think outside of the CTI box while we build our new Help Desk application. A little context/history: We built our own custom Change Management app in 2014. As we were doing mockup of the main form I instinctively added CTI along with a separate Product field (giving use that sought after 4th level) and Activity. The Activity field was a customization to ITSM 8.x that characterized the change and lead the submitter to use the right Change Template. As we refined the new form we ended up ditching Category and Item and repurposed Type into Change Type (Routine, Medium, Complex). Between Product and Activity we found we did not need any further categorization (granted this app has only been in production 4 months, let's build a year's worth of data and see if we need it for reporting later). As we are kicking around design considerations for our new Help Desk app I am wondering if we still need CTIs? Admittedly our CTIs in Help Desk have considerable automation based on them (priority, paging, routing, special notifications, etc.) where we didn't need all this for CM. I am asking: 1) on a conceptual level what do you all think about the need for CTI (or categorization). 2) are there any custom shops out there that have either ditched CTI and/or have come up with some other methodology? If you are interested here is a screenshot of the top left portion of our CM form with the Product (we branched in to services too, total non ITIL shop), Activity (menu based on Support Group, set by the Product) and the Change Type. [cid:image002.jpg@01D03CA4.0426F730]
Re: Engage 2015 Call for Papers
I like Jon's suggestion a lot. With Agile being the thing to do these days, it would be nice to have some Kanban or Scrum board within Remedy. I was just talking with one of our business units in Europe the other day showing them the Remedy tool and one of the questions that was asked was whether it had a Kanban or agile tracking. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Engage 2015 Call for Papers
+1 to Jon Chris Grassi +44 750658 3977 Sent from my iPhone On 30 Jan 2015, at 02:14, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** How about building a Kanban for managing (your) tickets in a state. You could make it very generic... Config: What table. What query. What field is state. What field(s) represent the description. -John On Thu, Jan 29, 2015 at 3:17 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** heheheheh, I'm not re-creating the user tool folks.:) On Thu, Jan 29, 2015 at 1:48 PM, Andrew Hicox and...@hicox.commailto:and...@hicox.com wrote: ** An aruser client ... that works as an app on iOS and Android :-) Actually, it'd be kinda crazy if bmc wasn't working on something like that already (I hope) On Jan 29, 2015 2:41 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** LJ - Make us a new user tool!! hiding Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 29, 2015 2:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Engage 2015 Call for Papers ** Hello ARSList, I have a question for you. Some of you know me personally, others just through the list. My passions lie in the extending of Remedy through API programmingI'm looking for a topic for this years Engage and I wanted to take some suggestions from users to see what topics I might be able to develop and present. The call for papers just came out today https://communities.bmc.com/community/engage/blog/2015/01/29/bmc-engage-2015--call-for-papers-window-now-open and I would like to submit a topic this year that is other than my own designthoughts? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ [http://keg.kineticdata.com/images/KEG15_EmailFooter.png]http://keg.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Awards
I think many things have changed. Industry attitudes is one. I find a lot less Remedy developers that enjoy their job like they used to. There was a certain level of light heartedness that existed on the list. Now everyone is very serious and I have actually seen people complain about things like Friday humor. Also I have noticed (and it seems to be a lot of the traffic that has moved over to communities) a lot of lazy new(er) developers. There used to be a mentality of trying things and learning by poking at the system. Now the more noisy people seem to want to know things that they could learn on their own with simple effort. I think some of the more proficient developers have either moved on or don't feel as inclined to help. You are talking about spanning a generation in real life and, what, 5 generations of programmers/developers. Mentalities and attitudes have changed. It is kind of sad. I don't hear much about local rugs like I used to either. Sadly, it might just be a sign of the times. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Fri, Jan 30, 2015 at 11:24 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Dan, I hope enough time has passed since Engage 2014 that it's ok for me to bring this up List, Did anyone other than me notice that Dan didn't hold an ARSList award last year? 2 years ago I won the MVP and was extremely proud and excited about itand the following year Dan was considering not running it because the user community (my words, not his) just didn't care anymoreI assured him that it still cared and offered to run it for him, promote it, etceven I was disappointed with the turnout of votes, yet, we still voted and named an MVP and other various awards So, in mid August last year I hadn't heard anything about an awards nomination/election process, so I contacted him regarding it and he said that I was the first to ask (less than 2 months before 'the big event). My real question is this: Does the list mean so little to the thousands subscribed that it doesn't care enough to even show appreciation to the people that help out on it?...or is appreciation something that shouldn't be expected in a public forum? Is BMC Communities stealing too much attention from the list that it's not as viable as it once was?I remember a time when I had trouble keeping up with the posts on the list...nowadays I could almost read a weekly digest in a few min's on a Fridayso far this week there have been a grand total of 17 threads Is the new volume on the list appreciated by those on here and I'm the only one that wants it to go back up? I'm genuinely curious about these things, and ask that you express your opinion :) _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Engage 2015 Call for Papers
I think making it configurable to fit the clients module is best. I just might have my team code this and release a beta on it. Would you guys be interested in testing it? Sent from Samsung tablet. Original message From: Grassi, Christopher cgra...@columnit.com Date: 01/30/2015 17:23 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: Engage 2015 Call for Papers ** +1 to Jon Chris Grassi +44 750658 3977 Sent from my iPhone On 30 Jan 2015, at 02:14, John Sundberg john.sundb...@kineticdata.com wrote: ** How about building a Kanban for managing (your) tickets in a state. You could make it very generic… Config: What table. What query. What field is state. What field(s) represent the description. -John On Thu, Jan 29, 2015 at 3:17 PM, LJ LongWing lj.longw...@gmail.com wrote: ** heheheheh, I'm not re-creating the user tool folks.:) On Thu, Jan 29, 2015 at 1:48 PM, Andrew Hicox and...@hicox.com wrote: ** An aruser client ... that works as an app on iOS and Android :-) Actually, it'd be kinda crazy if bmc wasn't working on something like that already (I hope) On Jan 29, 2015 2:41 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** LJ – Make us a new user tool!! hiding Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 29, 2015 2:18 PM To: arslist@ARSLIST.ORG Subject: Engage 2015 Call for Papers ** Hello ARSList, I have a question for you. Some of you know me personally, others just through the list. My passions lie in the extending of Remedy through API programmingI'm looking for a topic for this years Engage and I wanted to take some suggestions from users to see what topics I might be able to develop and present. The call for papers just came out today https://communities.bmc.com/community/engage/blog/2015/01/29/bmc-engage-2015--call-for-papers-window-now-open and I would like to submit a topic this year that is other than my own designthoughts? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.
Hello List, As I said in my previous email, here are a couple of examples that show how ARSmarts can save you time. I realize it became quite long, but I hope it is detailed enough. Don't hesitate to ask questions or give feedback. _*Example 1*_: find a Display-Only Character field that I can re-use. I need to add workflow to a Form that already has a lot of fields. I would like to avoid the creation of yet one more Display-Only Character field because I think that there must be one that I can re-use. Using Dev Studio, I cannot easily list all the Display-Only Character fields. So I go to the zTmp fields, find the Character ones, and open them one by one to check that they are Read-Only. When I open such a field, I can list the workflow that interact with that field (Relationships). However, I cannot see the Firing Order, which is key information to decide whether I can re-use it or not, and if yes, what Firing Order I have to give to my workflow. This means that I have to open all the AL or all the Filters interacting with the Field to see what their Firing Order is. Using ARSmarts, I go Navigate -- Show Objects and I select the Form. A Form with plenty of fields, remember. Then I list the Character, Read-Only Fields. Then based on the name, I pick what I think could be a good candidate. I open the Field, and in the Cross Refs tab, I see all the workflow interacting with the field, including Firing Order, Run If condition, summary of If and Else actions, whether they are enabled and the Execute On. I can decide there and then if the Field can be re-used or not, without opening all the objects. _*Example 2*_: Add a Status value to ThisForm. Working on a custom app that grew through the years, the customer asks that a value be added to the Status field. The current Status values are New - Current - Obsolete, the customer now needs New - Current - On hold - Obsolete. The numerical values of the current Status are 0, 1 and 2 (as you would have guessed .). This means that I have to find all the workflow that somehow uses the Closed value of the Status field (in Run If, Push Field, Set Field, ) so that I can modify each object accordingly. In Dev Studio: Open the Form. Open the Status Field. Show Relationships. I have 150 objects that I have to check one by one. In ARSmarts: Select ThisForm in the main ARSmarts window. Search for Field with Field ID = 7. You get the Status Field. Then, in the Previous Results tab on the Search screen, select Search in XRefs. This will search in the cross refs of the objects found by the previous search operation. Still in the Search window, indicate that you want to search in the Run If, Set Field If, Set Field, Push Field If, Push Field, ... of the Filters, AL, Escalations. Indicate also that you are now searching for the word Closed. This brings me 5 objects that I can open and check. Note that the result of the above ARSmarts operation could also bring parasite objects. For example, an AL that fires on Status, does a Set Field and sets a field called zTmpCloseParent would also appear in the result while it does not interact with the value Closed of the Status field. But still, there are not many of those, and this is much, much faster than going through all the workflow attached to Status. Also, to be really certain, I would in the same way look for the value Current, just in case there is something like 'Status' Current. _*Nice to have*_: It is always possible to Document (in one click) the result of an operation (Search, Compare, ). ARSmarts will generate a nice looking document. In most situations, you can choose between Summary or Detailed documentation. It is also always possible to export the result of an operation to a .def file (for later reference, to import on another server, as a backup, ). Thank you to those who read me this far, and once again, I am open to questions. Best regards, Kaïs. On 28/01/2015 08:58, Jason Miller wrote: ** Ok Kaïs, you opened the door so I'll bite :) The email doesn't say what functionality of ARSmarts helped save so much time. I could easily say something like it use to take 10 minutes for my car to get to the end of the block but now my car can take me to the end of the block in 30 seconds; that is now that I am starting the engine vs. pushing it. For a community of technical people I think the vagueness is almost offensive. Give us some details. We still don't know what the customer does with ARSmarts or what they find the most interesting. Tell us more than some key quote snippets. Jason On Tue, Jan 27, 2015 at 7:43 AM, Support supp...@arsmarts.com mailto:supp...@arsmarts.com wrote: ** Hello List, I was asking to a customer what they do with ARSmarts, what functionality they find the most interesting, . and I would like to share some of his answer with you :-) ... /...
Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.
Just out of curiosity, in Example #2, does ARSmarts also look for table fields that might use the field in a qualification? On Fri, Jan 30, 2015 at 7:56 AM, Support supp...@arsmarts.com wrote: ** Hello List, As I said in my previous email, here are a couple of examples that show how ARSmarts can save you time. I realize it became quite long, but I hope it is detailed enough. Don't hesitate to ask questions or give feedback. *Example 1*: find a Display-Only Character field that I can re-use. I need to add workflow to a Form that already has a lot of fields. I would like to avoid the creation of yet one more Display-Only Character field because I think that there must be one that I can re-use. Using Dev Studio, I cannot easily list all the Display-Only Character fields. So I go to the zTmp fields, find the Character ones, and open them one by one to check that they are Read-Only. When I open such a field, I can list the workflow that interact with that field (Relationships). However, I cannot see the Firing Order, which is key information to decide whether I can re-use it or not, and if yes, what Firing Order I have to give to my workflow. This means that I have to open all the AL or all the Filters interacting with the Field to see what their Firing Order is. Using ARSmarts, I go Navigate -- Show Objects and I select the Form. A Form with plenty of fields, remember. Then I list the Character, Read-Only Fields. Then based on the name, I pick what I think could be a good candidate. I open the Field, and in the Cross Refs tab, I see all the workflow interacting with the field, including Firing Order, Run If condition, summary of If and Else actions, whether they are enabled and the Execute On. I can decide there and then if the Field can be re-used or not, without opening all the objects. *Example 2*: Add a Status value to ThisForm. Working on a custom app that grew through the years, the customer asks that a value be added to the Status field. The current Status values are New - Current - Obsolete, the customer now needs New - Current - On hold - Obsolete. The numerical values of the current Status are 0, 1 and 2 (as you would have guessed .). This means that I have to find all the workflow that somehow uses the Closed value of the Status field (in Run If, Push Field, Set Field, ) so that I can modify each object accordingly. In Dev Studio: Open the Form. Open the Status Field. Show Relationships. I have 150 objects that I have to check one by one. In ARSmarts: Select ThisForm in the main ARSmarts window. Search for Field with Field ID = 7. You get the Status Field. Then, in the Previous Results tab on the Search screen, select Search in XRefs. This will search in the cross refs of the objects found by the previous search operation. Still in the Search window, indicate that you want to search in the Run If, Set Field If, Set Field, Push Field If, Push Field, ... of the Filters, AL, Escalations. Indicate also that you are now searching for the word Closed. This brings me 5 objects that I can open and check. Note that the result of the above ARSmarts operation could also bring parasite objects. For example, an AL that fires on Status, does a Set Field and sets a field called zTmpCloseParent would also appear in the result while it does not interact with the value Closed of the Status field. But still, there are not many of those, and this is much, much faster than going through all the workflow attached to Status. Also, to be really certain, I would in the same way look for the value Current, just in case there is something like 'Status' Current. *Nice to have*: It is always possible to Document (in one click) the result of an operation (Search, Compare, ). ARSmarts will generate a nice looking document. In most situations, you can choose between Summary or Detailed documentation. It is also always possible to export the result of an operation to a .def file (for later reference, to import on another server, as a backup, ). Thank you to those who read me this far, and once again, I am open to questions. Best regards, Kaïs. On 28/01/2015 08:58, Jason Miller wrote: ** Ok Kaïs, you opened the door so I'll bite :) The email doesn't say what functionality of ARSmarts helped save so much time. I could easily say something like it use to take 10 minutes for my car to get to the end of the block but now my car can take me to the end of the block in 30 seconds; that is now that I am starting the engine vs. pushing it. For a community of technical people I think the vagueness is almost offensive. Give us some details. We still don't know what the customer does with ARSmarts or what they find the most interesting. Tell us more than some key quote snippets. Jason On Tue, Jan 27, 2015 at 7:43 AM, Support supp...@arsmarts.com wrote: ** Hello List, I was asking
