Re: sample data in ITSM
Installing sample data is at users discretion. Usually that can help you with testing of apps after installation. Regards, Ravindrakumar On 13-Sep-2015 2:01 AM, "Omega LiPO" wrote: > ** > If you need to understand the flow, sample data can help > -- > From: Kiran Patil > Sent: 12/09/2015 23:56 > To: arslist@ARSLIST.ORG > Subject: Re: sample data in ITSM > > ** > > You can ignore sample data. > > On Sat 12 Sep, 2015 17:51 Sandeep Pandey wrote: > >> ** >> Dear List, >> >> I am going to install fresh ITSM version 9.0 in production environment. >> My query is about sample data which comes with installer. Do we required >> sample data to check while installing fresh installation because this will >> unnecessarily consume user licenses aprrox # 15. >> >> What are the advantages/disadvantages of sample data while ITSM >> operational? >> >> Thanks. >> >> BR, >> Sandy >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Question on overlays - when?
Yes 7.6.04 On 12-Sep-2015 1:48 PM, "Jason Miller" wrote: > ** > It was in the 7.6.03 beta and was removed for GA to address some issues > found. It went GA in 7.6.04. > > On Fri, Sep 11, 2015 at 9:09 AM LJ LongWing wrote: > >> ** >> >> Yes, 7.6.03 did not have overlay, 7.6.04 did :) >> On Fri, Sep 11, 2015 at 8:24 AM, Walters, Mark >> wrote: >> >> ** >> >> My bad – it was 7.6.04. >> >> >> >> *From:* Walters, Mark >> *Sent:* 11 September 2015 15:59 >> *To:* arslist@ARSLIST.ORG >> *Subject:* RE: Question on overlays - when? >> >> >> >> 8.1 >> >> >> >> Mark >> >> >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:arslist@ARSLIST.ORG ] *On Behalf Of * >> richard@bwc.state.oh.us >> *Sent:* 11 September 2015 15:47 >> *To:* arslist@ARSLIST.ORG >> *Subject:* Question on overlays - when? >> >> >> >> ** >> >> In which version of ARserver/Remedy did the base and overlay forms >> >> first appear? >> >> >> >> >> >> >> >> >> >> >> >> Portions of this message may be confidential under an exemption to Ohio's >> public records law or under a legal privilege. If you have received this >> message in error or due to an unauthorized transmission or interception, >> please delete all copies from your system without disclosing, copying, or >> transmitting this message. Portions of this message may be confidential >> under an exemption to Ohio's public records law or under a legal privilege. >> If you have received this message in error or due to an unauthorized >> transmission or interception, please delete all copies from your system >> without disclosing, copying, or transmitting this message. Portions of this >> message may be confidential under an exemption to Ohio's public records law >> or under a legal privilege. If you have received this message in error or >> due to an unauthorized transmission or interception, please delete all >> copies from your system without disclosing, copying, or transmitting this >> message. >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> BMC Software Limited Registered Office: Building E2, Eskdale Road, >> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in >> England No. 1927903 The content of this email is confidential. If you are >> not the addressee, you may not distribute, copy or disclose any part of it. >> If you receive this message in error, please delete this from your system >> and notify the sender immediately. _ARSlist: "Where the Answers Are" and >> have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ranking data ars8.0(solaris)
Hi Frex, I believe it is in the ar.cfg (conf) as the "Server-Name".or "Server-Connect-Name" -- can't remember which off-hand, but it's one of the two. You can delete the ranking form records and restart the server after correcting the name and the ranking records will be recreated. Good lick with it! -JDHood On Sat, Sep 12, 2015 at 3:13 PM, frex popo wrote: > ** > > > Dear all, > > > > Have installed ars8.0 on a 3rd server in an existing server group. All > went ok apart from one thing. Make the server part of the server group and > open the Server Group Operation Ranking form only that all the records for > this third node have in their server field the FQDN instead of the Alias. > All the others nodes installed in the have the alias instead. I guess this > is because during installation the installer prompts for an alias and a > host name/IP and filled them in for you and by default add the FQDN in the > host during installation. > > I checked the database tables and the only table I could see the entries > for all the nodes in the server group is SERVGRP_BOARD. I did change it > there restarted the server but the data is again generated with the FQDN in > the server field. > > Does anyone know where the server picks this up to create the records in > that form? I have enabled the SQL logs but so far no luck! I checked the > arsystem script etc but can’t find where the FQDN is hard coded. > > > > Any thoughts will be very much appreciated > > Regards > > Frex > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: sample data in ITSM
If you need to understand the flow, sample data can help -Original Message- From: "Kiran Patil" Sent: 12/09/2015 23:56 To: "arslist@ARSLIST.ORG" Subject: Re: sample data in ITSM ** You can ignore sample data. On Sat 12 Sep, 2015 17:51 Sandeep Pandey wrote: ** Dear List, I am going to install fresh ITSM version 9.0 in production environment. My query is about sample data which comes with installer. Do we required sample data to check while installing fresh installation because this will unnecessarily consume user licenses aprrox # 15. What are the advantages/disadvantages of sample data while ITSM operational? Thanks. BR, Sandy _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ranking data ars8.0(solaris)
hosts file? The other servers have an alias against their IP whereas the new one has both. On Sat, Sep 12, 2015 at 9:13 PM, frex popo wrote: > > > Dear all, > > > > Have installed ars8.0 on a 3rd server in an existing server group. All > went ok apart from one thing. Make the server part of the server group and > open the Server Group Operation Ranking form only that all the records for > this third node have in their server field the FQDN instead of the Alias. > All the others nodes installed in the have the alias instead. I guess this > is because during installation the installer prompts for an alias and a > host name/IP and filled them in for you and by default add the FQDN in the > host during installation. > > I checked the database tables and the only table I could see the entries > for all the nodes in the server group is SERVGRP_BOARD. I did change it > there restarted the server but the data is again generated with the FQDN in > the server field. > > Does anyone know where the server picks this up to create the records in > that form? I have enabled the SQL logs but so far no luck! I checked the > arsystem script etc but can’t find where the FQDN is hard coded. > > > > Any thoughts will be very much appreciated > > Regards > > Frex > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ranking data ars8.0(solaris)
Dear all, Have installed ars8.0 on a 3rd server in an existing server group. All went ok apart from one thing. Make the server part of the server group and open the Server Group Operation Ranking form only that all the records for this third node have in their server field the FQDN instead of the Alias. All the others nodes installed in the have the alias instead. I guess this is because during installation the installer prompts for an alias and a host name/IP and filled them in for you and by default add the FQDN in the host during installation. I checked the database tables and the only table I could see the entries for all the nodes in the server group is SERVGRP_BOARD. I did change it there restarted the server but the data is again generated with the FQDN in the server field. Does anyone know where the server picks this up to create the records in that form? I have enabled the SQL logs but so far no luck! I checked the arsystem script etc but can’t find where the FQDN is hard coded. Any thoughts will be very much appreciated Regards Frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: sample data in ITSM
You can ignore sample data. On Sat 12 Sep, 2015 17:51 Sandeep Pandey wrote: > ** > Dear List, > > I am going to install fresh ITSM version 9.0 in production environment. My > query is about sample data which comes with installer. Do we required > sample data to check while installing fresh installation because this will > unnecessarily consume user licenses aprrox # 15. > > What are the advantages/disadvantages of sample data while ITSM > operational? > > Thanks. > > BR, > Sandy > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
sample data in ITSM
Dear List, I am going to install fresh ITSM version 9.0 in production environment. My query is about sample data which comes with installer. Do we required sample data to check while installing fresh installation because this will unnecessarily consume user licenses aprrox # 15. What are the advantages/disadvantages of sample data while ITSM operational? Thanks. BR, Sandy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Question on overlays - when?
It was in the 7.6.03 beta and was removed for GA to address some issues found. It went GA in 7.6.04. On Fri, Sep 11, 2015 at 9:09 AM LJ LongWing wrote: > ** > > Yes, 7.6.03 did not have overlay, 7.6.04 did :) > On Fri, Sep 11, 2015 at 8:24 AM, Walters, Mark > wrote: > > ** > > My bad – it was 7.6.04. > > > > *From:* Walters, Mark > *Sent:* 11 September 2015 15:59 > *To:* arslist@ARSLIST.ORG > *Subject:* RE: Question on overlays - when? > > > > 8.1 > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of * > richard@bwc.state.oh.us > *Sent:* 11 September 2015 15:47 > *To:* arslist@ARSLIST.ORG > *Subject:* Question on overlays - when? > > > > ** > > In which version of ARserver/Remedy did the base and overlay forms > > first appear? > > > > > > > > > > > > Portions of this message may be confidential under an exemption to Ohio's > public records law or under a legal privilege. If you have received this > message in error or due to an unauthorized transmission or interception, > please delete all copies from your system without disclosing, copying, or > transmitting this message. Portions of this message may be confidential > under an exemption to Ohio's public records law or under a legal privilege. > If you have received this message in error or due to an unauthorized > transmission or interception, please delete all copies from your system > without disclosing, copying, or transmitting this message. Portions of this > message may be confidential under an exemption to Ohio's public records law > or under a legal privilege. If you have received this message in error or > due to an unauthorized transmission or interception, please delete all > copies from your system without disclosing, copying, or transmitting this > message. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > BMC Software Limited Registered Office: Building E2, Eskdale Road, > Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in > England No. 1927903 The content of this email is confidential. If you are > not the addressee, you may not distribute, copy or disclose any part of it. > If you receive this message in error, please delete this from your system > and notify the sender immediately. _ARSlist: "Where the Answers Are" and > have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
