Re: AR Utilities Saga continues

2016-02-26 Thread Joe D'Souza 
Carl! Long time..

 

Oh so I would need to find a 6.5 installer to use the older license key
since it was licensed against a 6.5 instance of the AR Utilities if I want
to try using that version?

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 26, 2016 5:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

** 

What is new in 8.0? The we didn't upgrade because I didn't think there was
anything new. Or maybe it just wan't compelling enough to upgrade if I had
noticed?

 

On Fri, Feb 26, 2016 at 2:18 PM Carl Wilson  wrote:

** 

Hi Joe,

Yes, I have the 8.0 version and it works perfectly.

You cannot transfer licenses between version, however as Jason has mentioned
the older version still work against the newer ARS versions but there are
some additional features that are missing.

 

Cheers.

 


  _  


 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: 25 February 2016 05:04


To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

** 

Does it even work anymore? I had a license key years ago purchased for me
when working for a consulting firm called BearingPoint and applied to one of
my older laptop that I might have lying around somewhere but didn't bother
to port it on my new hardware assuming it may not be compatible with newer
versions of the AR System.

 

Would the old key work with the new version of the utilities and the new
versions of ARS?

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, February 22, 2016 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

Hi Jason,

 

That is exactly for the help I was hoping to obtain. I was able to find my
valid key on the old workstation and apply to the new.

 

Thank you.

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 19, 2016 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

** 

I see my license key in the registry:
HKEY_CURRENT_USER\Software\ARUtilities75

 

On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark 
wrote:

** 

Hi All & TGIF

 

As you may recall I am having issues installing ARUtilities 7.6 on my new
workstation and after a few tries did get it installed. However I cannot
find the license key. I have tried emailing support but I'm guessing they're
not there anymore. Is there any way to recover the license key from a
machine that was properly licensed? I see there are a few crack programs out
there but hesitate to go there as I have been burned before on such site.

 

Thanks

Mark

 

Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

navsig

 

 


  _  



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unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
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"Where the Answers Are" and have been for 20 years_

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Re: AR Utilities Saga continues

2016-02-26 Thread Jason Miller 
What is new in 8.0? The we didn't upgrade because I didn't think there was
anything new. Or maybe it just wan't compelling enough to upgrade if I had
noticed?

On Fri, Feb 26, 2016 at 2:18 PM Carl Wilson  wrote:

> **
>
> Hi Joe,
>
> Yes, I have the 8.0 version and it works perfectly.
>
> You cannot transfer licenses between version, however as Jason has
> mentioned the older version still work against the newer ARS versions but
> there are some additional features that are missing.
>
>
>
> Cheers.
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
> *Sent:* 25 February 2016 05:04
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AR Utilities Saga continues
>
>
>
> **
>
> Does it even work anymore? I had a license key years ago purchased for me
> when working for a consulting firm called BearingPoint and applied to one
> of my older laptop that I might have lying around somewhere but didn’t
> bother to port it on my new hardware assuming it may not be compatible with
> newer versions of the AR System.
>
>
>
> Would the old key work with the new version of the utilities and the new
> versions of ARS?
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Monday, February 22, 2016 10:47 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AR Utilities Saga continues
>
>
>
> Hi Jason,
>
>
>
> That is exactly for the help I was hoping to obtain. I was able to find my
> valid key on the old workstation and apply to the new.
>
>
>
> Thank you.
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Friday, February 19, 2016 4:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AR Utilities Saga continues
>
>
>
> **
>
> I see my license key in the registry:
> HKEY_CURRENT_USER\Software\ARUtilities75
>
>
>
> On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark 
> wrote:
>
> **
>
> Hi All & TGIF
>
>
>
> As you may recall I am having issues installing ARUtilities 7.6 on my new
> workstation and after a few tries did get it installed. However I cannot
> find the license key. I have tried emailing support but I’m guessing
> they’re not there anymore. Is there any way to recover the license key from
> a machine that was properly licensed? I see there are a few crack programs
> out there but hesitate to go there as I have been burned before on such
> site.
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
>
> --
>
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: AR Utilities Saga continues

2016-02-26 Thread Carl Wilson 
Hi Joe,

Yes, I have the 8.0 version and it works perfectly.

You cannot transfer licenses between version, however as Jason has mentioned
the older version still work against the newer ARS versions but there are
some additional features that are missing.

 

Cheers.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: 25 February 2016 05:04
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

** 

Does it even work anymore? I had a license key years ago purchased for me
when working for a consulting firm called BearingPoint and applied to one of
my older laptop that I might have lying around somewhere but didn't bother
to port it on my new hardware assuming it may not be compatible with newer
versions of the AR System.

 

Would the old key work with the new version of the utilities and the new
versions of ARS?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, February 22, 2016 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

Hi Jason,

 

That is exactly for the help I was hoping to obtain. I was able to find my
valid key on the old workstation and apply to the new.

 

Thank you.

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 19, 2016 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

** 

I see my license key in the registry:
HKEY_CURRENT_USER\Software\ARUtilities75

 

On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark 
wrote:

** 

Hi All & TGIF

 

As you may recall I am having issues installing ARUtilities 7.6 on my new
workstation and after a few tries did get it installed. However I cannot
find the license key. I have tried emailing support but I'm guessing they're
not there anymore. Is there any way to recover the license key from a
machine that was properly licensed? I see there are a few crack programs out
there but hesitate to go there as I have been burned before on such site.

 

Thanks

Mark

 

Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

navsig

 

 


  _  



This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
E-mail and any printout.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


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Disable the "rounding" function in Smart Reporting

2016-02-26 Thread Ryan Nicosia 
Rolling out Smart Reporting and our report team is trying to figure out how to 
disable "rounding" of decimals.  Our customer requires our SLA reports to have 
the calculations show on the report with truncated decimals that are NOT 
rounded.

Don't see anything in the documentation that says this can be done.

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Not able to search the recently published Knowledge Articles...

2016-02-26 Thread Abhishek Anand 
Hi Experts,

 

We are not able to search the current published KA's and even two days back  
published articles and there versions are not searchable.
Rest all the searhc/global search are working fine but only impact is with the 
recent published KA's.

Please provide your valuable input on the same ASAP and will be highly 
appreciated.

 

Cheers,

AA

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