Re: Resources Sorting in Smart IT

[Gadgil, Abhijeet]

Articles are always sorted by their relevance as determined by FTS (i.e. by 
Weight).

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 30 August 2017 00:40
To: arslist@ARSLIST.ORG
Subject: Resources Sorting in Smart IT

**
Hi All

In Smart IT 1.5 when you display an Incident and select Resources you are 
presented with a list of KB articles. Does anyone know how the articles are 
sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an 
Incident for a customer, I would like the customer's specific KB appear first. 
Any suggestions would be appreciated.

Thanks
Mark

Mark Brittain  | Senior Systems Engineer | 315.634.9337
125 Elwood Davis Road | Syracuse NY 13212
[new_spectrum]

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Resources Sorting in Smart IT

[Brittain, Mark]

Hi All

In Smart IT 1.5 when you display an Incident and select Resources you are 
presented with a list of KB articles. Does anyone know how the articles are 
sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an 
Incident for a customer, I would like the customer's specific KB appear first. 
Any suggestions would be appreciated.

Thanks
Mark

Mark Brittain  | Senior Systems Engineer | 315.634.9337
125 Elwood Davis Road | Syracuse NY 13212
[new_spectrum]


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REMEDY ENGINEERS/EXPERTS NEEDED

[Jen Loeffler]

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Thank you,

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jen.loeff...@qbe.net
Office Line: 571-248-7490 ext. 1001
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Re: [Non-DoD Source] Need input on Delta load - Spoon client

[Nicosia, Ryan J CTR USSOCOM SOCOM J631]

Change your LDAP qualification to look only for accounts created or modified 
within the last 24 hours.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad
Sent: Monday, August 28, 2017 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: [Non-DoD Source] Need input on Delta load - Spoon client

** 
Hi Ryan,

Yes, i am passing.. My scenario is like in a day if i process 100 records it 
successfully creates people record. But the next day it should not consider the 
same old records unless if it is not updated at LDAP side. How i can achieve 
this?

Regards,

Shiva
+91 9986985798


On Mon, Aug 28, 2017 at 4:47 PM, Nicosia, Ryan J CTR USSOCOM SOCOM J631 
mailto:ryan.nicosia@socom.mil> > wrote:


Are you passing "VALIDATELOAD" into z1D_Action field?  That triggers 
the workflow to run.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of 
Shivanand Jeerigiwad
Sent: Monday, August 28, 2017 6:32 AM
To: arslist@ARSLIST.ORG  
Subject: [Non-DoD Source] Need input on Delta load - Spoon client

**
Hi team,

I am trying to achieve the LDAP People Integration. I can able to pull 
people records from LDAP server to BMC staging i.e CTM:LoadPeople form. 
However, not getting how to achieve the delta load.

If anybody has done, please let me know.


Regards,

Shiva
+91 9986985798

_ARSlist: "Where the Answers Are" and have been for 20 years_


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