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Re: Product Catalog
Rick, That is what I have done. The problem I had with that, is you are limited on the amount of characters allowed in Group list field, 255 I believe. Thanks for your suggestion though. Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 07, 2007 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Or, you could grant the users membership to the groups, give them the appropriate permissions, and mark them as unavailable in the groups (so that assignments and notifications don't happen). This is commonly done for managers. Rick On 8/7/07, Dustin Udy [EMAIL PROTECTED] wrote: I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Product Catalog
Roger, Thanks for your suggestions I will see what I can figure out. Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 07, 2007 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** You either need to modify the qualification that this group uses so that it does not include groups or create a new Console for the Overview Console with the appropriate qualification. -Original Message- From: Dustin Udy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007 3:57 pm Subject: Product Catalog I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Product Catalog
I am wondering if someone could help me with something. I have a handful of users that need to monitor all of the Incidents that come into the system for all of our groups. Is there a way I can set them up so they can monitor the Incidents from the Management tab without them needing to be a member of all of the groups? I am using ITSM 7. Thanks, Dustin Udy Office of Information Technology University of Utah (801)581-3450 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
